6 Conflict Handling Jobs

As a Specialist Quality at Sagility, you will play a crucial role in ensuring the highest standards of service quality in our organization. We are looking for a graduate with international customer service experience, and preference will be given to candidates with 1-2 years of QA experience. Your responsibilities will include participating in daily call audits to measure service quality standards, identifying areas for process improvement, and working collaboratively within the organization to implement effective resolutions in a timely manner. Your focus will be on enhancing client satisfaction and company profitability. Promoting teamwork and cooperative effort is essential in this role, along with providing guidance and training to other Supervisors and CSRs. Maintaining a clean, safe, and organized work area while practicing good safety habits is also part of your responsibilities. To excel in this position, you should have the ability to perform quality audits and possess exceptional interpersonal, customer service, problem-solving, verbal and written communication, and conflict resolution skills. Proficiency in technology, including computers, software applications, and phone systems, is required. Expertise in CSAT/NPS Analysis, RCA, and BQM is also necessary. You should be able to drive individual and team efficiency and productivity through effective metric management, coach and motivate employees, and strategically lead and develop the team for improved performance. Delegating and managing workloads and projects across functions, driving continuous improvement efforts, and proactively solving problems are key aspects of this role. If you are located in Bangalore, India, and meet the qualifications mentioned above, we encourage you to apply for this exciting opportunity to contribute to our commitment to quality service at Sagility.,

The role of a Trainee Process Consultant-Non-Voice based in Mumbai is to contribute to the overall team performance and profitability by implementing action plans that will enhance and maintain client satisfaction. As a Trainee Process Consultant-Non-Voice, you will be responsible for possessing basic knowledge of Claims Administrations - Non Voice, demonstrating good reasoning and analytical skills, and communicating fluently in the required language for the function/location. Active listening skills, a passion for learning, and influencing skills are essential for this role. You must be able to comprehend the process requirements well, adhere to attendance and punctuality norms, and acquire knowledge & skills related to the process. Key Responsibilities: - Processing claims, developing projects, and handling calls as per the process guidelines - Adhering to SLA, understanding Quality & Auditing parameters, and meeting assigned productivity goals - Understanding and adhering to quality standards and meeting TAT Mandatory Skills: - Exceptional interpersonal, customer service, problem-solving, verbal and written communication, and conflict resolution skills - Proficiency with necessary technology, including computers, software applications, phone systems, etc. - Ability to understand basic data and take appropriate action - Ability to drive individual and team efficiency and productivity through effective metric management - Ability to coach, train, and motivate employees, evaluate their performance, lead and develop teams towards improved performance - Ability to delegate and manage workloads and projects across functions within the organization - Strong problem-solving skills, conflict management, issue anticipation, troubleshooting, and proactive solutions implementation Preferred Skills: - Proficiency in MS Office - Typing skills & computer proficiency - Effective communication skills in English - Good analytical skills and comprehending ability Education: Any Graduate Experience: 0-1 Year Location: Mumbai, India Join us in this exciting opportunity to grow and develop your skills in a dynamic and supportive work environment.,

The role of a Trainee Process Consultant-Non-Voice in Mumbai is to contribute to the overall team performance and profitability by implementing action plans to enhance and maintain client satisfaction. As a Trainee Process Consultant-Non-Voice, you should possess basic knowledge of Claims Administration in a non-voice environment, exhibit good reasoning and analytical skills, and communicate fluently in the language required for the function/location. Active listening skills, a passion for learning, and influencing skills are essential for success in this role. Your responsibilities will include adhering to attendance and punctuality norms, acquiring knowledge and skills related to the process, processing claims, developing projects, and handling calls as per the process guidelines. It is crucial to adhere to Service Level Agreements (SLA), understand Quality & Auditing parameters, and meet assigned productivity goals while maintaining quality standards and meeting Turnaround Time (TAT) requirements. Mandatory skills for this position include exceptional interpersonal, customer service, problem-solving, verbal and written communication, and conflict resolution skills. Proficiency with technology, including computers, software applications, and phone systems, is required. You should be able to understand basic data, drive individual and team efficiency through effective metric management, coach and motivate employees, evaluate performance, lead teams towards improved performance, delegate workloads, and problem-solve creatively. Preferred skills for this role include proficiency in MS Office, typing, and computer skills, effective communication in English, good analytical skills, and strong comprehension abilities. If you are a recent graduate with 0-1 year of experience and possess the skills and qualities mentioned above, and if you are located in Mumbai, India, we encourage you to apply for the position of Trainee Process Consultant-Non-Voice.,

The role of a Trainee Process Consultant-Non-Voice in Mumbai requires you to contribute to the overall team performance and profitability by implementing action plans to enhance and maintain client satisfaction. As an associate, you are expected to possess basic knowledge of Claims Administration - Non Voice, along with good reasoning and analytical skills. You should be able to communicate fluently in the language necessary for the function/location, demonstrate active listening skills, and have a passion for learning. Your responsibilities will include acquiring knowledge and skills related to the process, processing claims, developing projects, and handling calls as per the process guidelines. It is essential to adhere to attendance and punctuality norms, meet assigned productivity goals, and understand and comply with quality standards and SLAs. Additionally, you must have influencing skills, the ability to comprehend process requirements well, and demonstrate exceptional interpersonal, customer service, problem-solving, verbal and written communication, and conflict resolution skills. Mandatory skills for this role include proficiency in using computers and software applications, as well as phone systems. You should be able to understand basic data and take appropriate action, drive individual and team efficiency through effective metric management, coach and motivate employees, and evaluate their performance. It is crucial to strategically lead and develop the team towards improved performance, delegate and manage workloads and projects across functions, and proactively solve problems and conflicts. Preferred skills for this position include proficiency in MS Office, typing skills, computer skills, effective communication in English, good analytical skills, and comprehending ability. By demonstrating these skills and qualities, you will contribute to the success of the team and organization in Mumbai, India.,

The role of a Trainee Process Consultant-Non-Voice at Sagility in Coimbatore involves contributing to the overall team performance and profitability by implementing action plans to enhance and maintain client satisfaction. As a Trainee Process Consultant-Non-Voice, you are expected to possess basic knowledge of Claims Administration - Non Voice and demonstrate good reasoning and analytical skills. Effective communication in the required language for the function/location, active listening skills, passion for learning, influencing skills, and the ability to comprehend process requirements are essential for this role. Adherence to attendance and punctuality norms, acquiring knowledge and skills related to the process, processing claims, developing projects, and handling calls as per process guidelines are key responsibilities. Meeting assigned productivity goals, understanding and adhering to quality standards, and meeting TAT (Turnaround Time) are crucial for successful performance. Mandatory skills for this role include exceptional interpersonal, customer service, problem-solving, verbal and written communication, and conflict resolution skills. Proficiency in using necessary technology such as computers, software applications, and phone systems is required. The ability to understand basic data, drive individual and team efficiency and productivity, coach, train, motivate employees, and evaluate their performance is essential. Strategic leadership to develop the team, delegation and management of workloads and projects, problem-solving, conflict handling, anticipation of issues, troubleshooting problems, and proactive implementation of creative solutions are also important skills. Preferred skills for this role include proficiency in MS Office, typing and computer skills, effective communication in English, good analytical skills, and strong comprehending ability. Location: CMB, KCT Tech Park - EastIndia,

You should possess CA Final qualification along with preferable CIA certification. Experience in an ERP environment, particularly Oracle, is preferred. Functional experience in planning, scoping, and conducting internal audits, as well as reporting and presenting audit findings and recommendations is desirable. Additionally, experience in reviewing internal controls, risk assessment, executing assignments as per internal audit standards, drafting audit reports, and overseeing the work of professional internal audit firms is advantageous. Experience in the automotive industry would be a plus. Key responsibilities include conducting internal audits and reporting on financial and operational aspects. You will also be required to oversee the internal audit work conducted by outsourced agencies or firms. In terms of functional and behavioral skills, you should demonstrate leadership skills, excellent analytical abilities, a sharp and investigative eye, sound independent judgment, proficiency in conflict resolution, good communication and presentation skills, patience in listening, and the ability to effectively liaise with others.,