7 Metric Management Jobs

As a Specialist Quality at Sagility, you will play a crucial role in ensuring the highest standards of service quality in our organization. We are looking for a graduate with international customer service experience, and preference will be given to candidates with 1-2 years of QA experience. Your responsibilities will include participating in daily call audits to measure service quality standards, identifying areas for process improvement, and working collaboratively within the organization to implement effective resolutions in a timely manner. Your focus will be on enhancing client satisfaction and company profitability. Promoting teamwork and cooperative effort is essential in this role, along with providing guidance and training to other Supervisors and CSRs. Maintaining a clean, safe, and organized work area while practicing good safety habits is also part of your responsibilities. To excel in this position, you should have the ability to perform quality audits and possess exceptional interpersonal, customer service, problem-solving, verbal and written communication, and conflict resolution skills. Proficiency in technology, including computers, software applications, and phone systems, is required. Expertise in CSAT/NPS Analysis, RCA, and BQM is also necessary. You should be able to drive individual and team efficiency and productivity through effective metric management, coach and motivate employees, and strategically lead and develop the team for improved performance. Delegating and managing workloads and projects across functions, driving continuous improvement efforts, and proactively solving problems are key aspects of this role. If you are located in Bangalore, India, and meet the qualifications mentioned above, we encourage you to apply for this exciting opportunity to contribute to our commitment to quality service at Sagility.,

The role of a Trainee Process Consultant-Non-Voice based in Mumbai is to contribute to the overall team performance and profitability by implementing action plans that will enhance and maintain client satisfaction. As a Trainee Process Consultant-Non-Voice, you will be responsible for possessing basic knowledge of Claims Administrations - Non Voice, demonstrating good reasoning and analytical skills, and communicating fluently in the required language for the function/location. Active listening skills, a passion for learning, and influencing skills are essential for this role. You must be able to comprehend the process requirements well, adhere to attendance and punctuality norms, and acquire knowledge & skills related to the process. Key Responsibilities: - Processing claims, developing projects, and handling calls as per the process guidelines - Adhering to SLA, understanding Quality & Auditing parameters, and meeting assigned productivity goals - Understanding and adhering to quality standards and meeting TAT Mandatory Skills: - Exceptional interpersonal, customer service, problem-solving, verbal and written communication, and conflict resolution skills - Proficiency with necessary technology, including computers, software applications, phone systems, etc. - Ability to understand basic data and take appropriate action - Ability to drive individual and team efficiency and productivity through effective metric management - Ability to coach, train, and motivate employees, evaluate their performance, lead and develop teams towards improved performance - Ability to delegate and manage workloads and projects across functions within the organization - Strong problem-solving skills, conflict management, issue anticipation, troubleshooting, and proactive solutions implementation Preferred Skills: - Proficiency in MS Office - Typing skills & computer proficiency - Effective communication skills in English - Good analytical skills and comprehending ability Education: Any Graduate Experience: 0-1 Year Location: Mumbai, India Join us in this exciting opportunity to grow and develop your skills in a dynamic and supportive work environment.,

The role of a Trainee Process Consultant-Non-Voice in Mumbai is to contribute to the overall team performance and profitability by implementing action plans to enhance and maintain client satisfaction. As a Trainee Process Consultant-Non-Voice, you should possess basic knowledge of Claims Administration in a non-voice environment, exhibit good reasoning and analytical skills, and communicate fluently in the language required for the function/location. Active listening skills, a passion for learning, and influencing skills are essential for success in this role. Your responsibilities will include adhering to attendance and punctuality norms, acquiring knowledge and skills related to the process, processing claims, developing projects, and handling calls as per the process guidelines. It is crucial to adhere to Service Level Agreements (SLA), understand Quality & Auditing parameters, and meet assigned productivity goals while maintaining quality standards and meeting Turnaround Time (TAT) requirements. Mandatory skills for this position include exceptional interpersonal, customer service, problem-solving, verbal and written communication, and conflict resolution skills. Proficiency with technology, including computers, software applications, and phone systems, is required. You should be able to understand basic data, drive individual and team efficiency through effective metric management, coach and motivate employees, evaluate performance, lead teams towards improved performance, delegate workloads, and problem-solve creatively. Preferred skills for this role include proficiency in MS Office, typing, and computer skills, effective communication in English, good analytical skills, and strong comprehension abilities. If you are a recent graduate with 0-1 year of experience and possess the skills and qualities mentioned above, and if you are located in Mumbai, India, we encourage you to apply for the position of Trainee Process Consultant-Non-Voice.,

About Rippling Rippling, headquartered in San Francisco, CA, has secured over $1.4B in funding from renowned investors such as Kleiner Perkins, Founders Fund, Sequoia, Greenoaks, and Bedrock. It has been recognized as one of America's top startup employers by Forbes. At Rippling, candidate safety is a top priority, and official communications are exclusively sent from @Rippling.com addresses. About the role As part of Rippling's mission to empower customers, we are establishing a top-tier Support team dedicated to helping customers unleash the full potential of Rippling. Team members are instrumental in assisting customers during challenging times and actively participating in internal discussions regarding product improvements. Our Support Organization comprises specialized teams for HR, IT, and Finance functions. If you are the kind of individual who finds excitement in facing daunting challenges head-on and thrives under pressure, you might be the perfect fit for this role! What you will do - Develop a profound understanding of our product by providing direct customer support and collaborating with product/engineering teams - Lead a team of specialists responsible for delivering product support to customers - Create and implement an onboarding program for new team members as the team expands - Ensure your team is equipped with the necessary tools and resources to assist customers effectively during product releases - Take ownership of team performance and KPIs, steering improvements through data-driven experiments - Serve as the go-to expert for support best practices - Work closely with support leadership to enhance operational processes and procedures - Relay product feedback to Product/Engineering teams to minimize the volume and resolution time of support queries - Effectively communicate with executive leadership regarding projects, priorities, and objectives What you will need - Possess 2-4+ years of professional experience managing a Support team in a fast-paced environment, startup, or SaaS company - Strong grasp of systems and operations related to B2B products - Experience in managing a distributed team directly - Demonstrated ability to meet SLAs consistently - Adaptability and agility in responding to evolving business needs and navigating ambiguity - Background in designing and overseeing training, QA, and metric management programs at scale - Lead by example with a growth mindset, prioritizing people, and taking full ownership of your domain - Self-driven, meticulous, action-oriented with a proactive approach to tasks and follow-through - Extensive familiarity with Salesforce Service Cloud Additional Information Rippling places high value on in-office collaboration to nurture a cohesive work environment and corporate culture. For employees based in offices (within a designated radius of a Rippling office), working at the office for a minimum of three days per week, as per the current policy, is considered an essential aspect of their role.,

The role of a Trainee Process Consultant-Non-Voice in Mumbai requires you to contribute to the overall team performance and profitability by implementing action plans to enhance and maintain client satisfaction. As an associate, you are expected to possess basic knowledge of Claims Administration - Non Voice, along with good reasoning and analytical skills. You should be able to communicate fluently in the language necessary for the function/location, demonstrate active listening skills, and have a passion for learning. Your responsibilities will include acquiring knowledge and skills related to the process, processing claims, developing projects, and handling calls as per the process guidelines. It is essential to adhere to attendance and punctuality norms, meet assigned productivity goals, and understand and comply with quality standards and SLAs. Additionally, you must have influencing skills, the ability to comprehend process requirements well, and demonstrate exceptional interpersonal, customer service, problem-solving, verbal and written communication, and conflict resolution skills. Mandatory skills for this role include proficiency in using computers and software applications, as well as phone systems. You should be able to understand basic data and take appropriate action, drive individual and team efficiency through effective metric management, coach and motivate employees, and evaluate their performance. It is crucial to strategically lead and develop the team towards improved performance, delegate and manage workloads and projects across functions, and proactively solve problems and conflicts. Preferred skills for this position include proficiency in MS Office, typing skills, computer skills, effective communication in English, good analytical skills, and comprehending ability. By demonstrating these skills and qualities, you will contribute to the success of the team and organization in Mumbai, India.,

The role of a Team Leader Operations at Sagility is to assist in managing overall account performance and financial profits by coaching and developing Senior Process Consultants to deliver quality performance. You will be responsible for overseeing Senior Process Consultants to ensure successful day-to-day operations. As a Team Leader Operations for Apria Fax Intake (Non-Voice), you are required to have a minimum educational qualification of Any Graduate and at least 3+ years of experience in RCM-AP/AR (Non-Voice), including 12 months in a supervisor capacity. Experience in the healthcare industry is preferred. Your key responsibilities will include providing day-to-day leadership, coaching, and development support to direct reports (Senior Process Consultants). You will review operating statistics regularly to ensure that client and organizational goals are being met in areas such as service quality and timeliness. Identifying areas of process improvement and implementing resolutions will be crucial to increase client satisfaction and company profitability. Additionally, you will oversee enhancements to client programs and ensure process quality for all work performed by the team. It is important for you to participate in client visits and roundtables to provide insights on program performance or new programs being offered. Collaboration with the Manager Operations to balance the needs of individual teams with the entire organization is key. You should promote teamwork, provide growth development opportunities, and maintain a safe work environment while delivering the highest quality service to internal and external customers, in compliance with HIPAA regulations. Mandatory skills for this role include exceptional interpersonal, customer service, problem-solving, verbal and written communication, and conflict resolution skills. Proficiency in necessary technology, ability to drive efficiency and productivity, coach and motivate employees, strategically lead and develop teams, delegate and manage workloads, and drive continuous improvement efforts are essential. You should also possess advanced customer focus and service skills. Preferred skills for this position include basic financial analysis (cost-effectiveness, cost-benefit etc.). This position is based in Hyderabad, India.,

The role of a Trainee Process Consultant-Non-Voice at Sagility in Coimbatore involves contributing to the overall team performance and profitability by implementing action plans to enhance and maintain client satisfaction. As a Trainee Process Consultant-Non-Voice, you are expected to possess basic knowledge of Claims Administration - Non Voice and demonstrate good reasoning and analytical skills. Effective communication in the required language for the function/location, active listening skills, passion for learning, influencing skills, and the ability to comprehend process requirements are essential for this role. Adherence to attendance and punctuality norms, acquiring knowledge and skills related to the process, processing claims, developing projects, and handling calls as per process guidelines are key responsibilities. Meeting assigned productivity goals, understanding and adhering to quality standards, and meeting TAT (Turnaround Time) are crucial for successful performance. Mandatory skills for this role include exceptional interpersonal, customer service, problem-solving, verbal and written communication, and conflict resolution skills. Proficiency in using necessary technology such as computers, software applications, and phone systems is required. The ability to understand basic data, drive individual and team efficiency and productivity, coach, train, motivate employees, and evaluate their performance is essential. Strategic leadership to develop the team, delegation and management of workloads and projects, problem-solving, conflict handling, anticipation of issues, troubleshooting problems, and proactive implementation of creative solutions are also important skills. Preferred skills for this role include proficiency in MS Office, typing and computer skills, effective communication in English, good analytical skills, and strong comprehending ability. Location: CMB, KCT Tech Park - EastIndia,