Trainee Process Consultant-Non-Voice - Mumbai

0 - 3 years

0 Lacs

Posted:2 days ago| Platform: Shine logo

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Work Mode

On-site

Job Type

Full Time

Job Description

The role of a Trainee Process Consultant-Non-Voice in Mumbai is to contribute to the overall team performance and profitability by implementing action plans to enhance and maintain client satisfaction. As a Trainee Process Consultant-Non-Voice, you should possess basic knowledge of Claims Administration in a non-voice environment, exhibit good reasoning and analytical skills, and communicate fluently in the language required for the function/location. Active listening skills, a passion for learning, and influencing skills are essential for success in this role. Your responsibilities will include adhering to attendance and punctuality norms, acquiring knowledge and skills related to the process, processing claims, developing projects, and handling calls as per the process guidelines. It is crucial to adhere to Service Level Agreements (SLA), understand Quality & Auditing parameters, and meet assigned productivity goals while maintaining quality standards and meeting Turnaround Time (TAT) requirements. Mandatory skills for this position include exceptional interpersonal, customer service, problem-solving, verbal and written communication, and conflict resolution skills. Proficiency with technology, including computers, software applications, and phone systems, is required. You should be able to understand basic data, drive individual and team efficiency through effective metric management, coach and motivate employees, evaluate performance, lead teams towards improved performance, delegate workloads, and problem-solve creatively. Preferred skills for this role include proficiency in MS Office, typing, and computer skills, effective communication in English, good analytical skills, and strong comprehension abilities. If you are a recent graduate with 0-1 year of experience and possess the skills and qualities mentioned above, and if you are located in Mumbai, India, we encourage you to apply for the position of Trainee Process Consultant-Non-Voice.,

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