Technical Support Engineer

0 - 2 years

0 Lacs

Posted:2 weeks ago| Platform: Linkedin logo

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Work Mode

On-site

Job Type

Full Time

Job Description

Role Details

Position:

Location:

Experience:

Type:


About the Role:

Linux OS


Key Responsibilities:

  • Monitor system health and perform routine maintenance on Linux-based servers.
  • Troubleshoot basic issues related to services running on Linux environments.
  • Analyze system logs and command-line outputs to diagnose problems.
  • Escalate complex issues to senior engineers and track them through resolution.
  • Collaborate with the engineering team to support system optimization and updates.
  • Maintain clear and concise documentation of issues, actions taken, and outcomes.
  • Participate in 24x7 rotational shift support.


Required Skills and Competencies:


Functional Competencies:

  • Hands-on experience with

    Linux OS

    (e.g., Ubuntu, CentOS).
  • Working knowledge of command-line interface (CLI) and shell commands.
  • Understanding of system logs and basic troubleshooting techniques.
  • Exposure to VoIP systems is a plus.


Soft Skills:

  • Strong analytical and problem-solving mindset.
  • Excellent verbal and written communication skills.
  • High attention to detail and organizational abilities.
  • Eagerness to learn and grow in a technical support environment.


Educational Qualification:

  • B.E./B. Tech or equivalent in Computer Science, Information Technology, or related fields.
  • Red Hat certified


Preferred Qualifications:

  • Certifications or coursework in Linux, Networking, or VoIP technologies.
  • Prior internship or project experience in technical support or system administration.

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Bankai Infotech

Telecommunications and IT Services

New York

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