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Bankai Infotech
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Technical Support Engineer

Technical Support Engineer

Bankai Infotech

0 - 2 years

0 Lacs

Ahmedabad Gujarat India

Posted:2 weeks ago| Platform:

Apply

Skills Required

support linux voip collaborative maintenance analyze engineering optimization documentation ubuntu interface troubleshooting communication technology certifications networking

Work Mode

On-site

Job Type

Full Time

Job Description

Role Details

Position:

Location:

Experience:

Type:

About the Role:

Linux OS

Key Responsibilities:

Monitor system health and perform routine maintenance on Linux-based servers.
Troubleshoot basic issues related to services running on Linux environments.
Analyze system logs and command-line outputs to diagnose problems.
Escalate complex issues to senior engineers and track them through resolution.
Collaborate with the engineering team to support system optimization and updates.
Maintain clear and concise documentation of issues, actions taken, and outcomes.
Participate in 24x7 rotational shift support.

Required Skills and Competencies:

Functional Competencies:

Hands-on experience with
Linux OS
(e.g., Ubuntu, CentOS).
Working knowledge of command-line interface (CLI) and shell commands.
Understanding of system logs and basic troubleshooting techniques.
Exposure to VoIP systems is a plus.

Soft Skills:

Strong analytical and problem-solving mindset.
Excellent verbal and written communication skills.
High attention to detail and organizational abilities.
Eagerness to learn and grow in a technical support environment.

Educational Qualification:

B.E./B. Tech or equivalent in Computer Science, Information Technology, or related fields.
Red Hat certified

Preferred Qualifications:

Certifications or coursework in Linux, Networking, or VoIP technologies.
Prior internship or project experience in technical support or system administration.

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