We are seeking an experienced Technical Support Manager for CRM Implementation to work closely with the internal core software development team as well as different team members and successfully complete the CRM & Automation implementation as per the customer requirements, ensuring high levels of customer satisfaction. The role involves managing and mentoring the Customer Success team, supporting them in their roles, and overseeing their performance. Key Responsibilities: Identifying customers' requirements and onboarding customers with our no code software. Integration with 3rd party software using our no code API & Webhook builders Troubleshooting the logically issues in the software products and educate the customers on proper usage of different features. Frequently conducting webinars, training, creating blogs, case studies, use cases and ensures customers are happy with the software products. Develop and sustain strong customer relationships to enhance satisfaction. Increase the product usage ratio by educating the customers about different possibilities and values the product can add to their business Lead and guide the Customer Success team, providing support and overseeing their work. Conduct regular business reviews to gauge customer satisfaction, identify opportunities, and address concerns related to various SaaS product lines. Provided technical support and guidance on software features and functionalities. Collect and analyze customer feedback to drive product development and improvements. Identify and pursue upselling and cross-selling opportunities to expand customer relationships. Collaborate with internal teams including sales, marketing, product development, and customer support to ensure a seamless customer experience. Minimise the Churn ratio by providing high-quality customer support and experience Skills and Qualifications: Bachelors degree in IT, Computer Science. Strong logical reasoning skills with the attitude to get this done Basic understanding of any programming language Strong background in software project management. Effective people management and leadership skills. Excellent communication, negotiation, and presentation skills. Familiarity with customer success methodologies and SaaS industry trends. Proficiency in CRM and data analysis tools for customer tracking and reporting. Ability to manage multiple SaaS product lines and customer segments. Should be a proactive communicator What We Offer A competitive salary with performance incentives. A supportive and inclusive work environment. Opportunities for professional development and growth. Comprehensive training and the chance to work with a dynamic team. Language: English (Mandatory) Hindi Preference will be given to those who can speak multiple languages

We are seeking a dynamic and motivated Business Development Executive to join our team in Trivandrum. The ideal candidate will have a strong command of English and the ability to sell solutions effectively. As a BDE, you will be responsible for driving sales and increasing our market presence by identifying and capitalizing on business opportunities. Responsibilities and Duties Finding New Prospective customers (Generating Leads can be found everywhere from small shops to big MNCs) Fixing Appointment with prospects Preparing Customised Presentations (Solutions) Giving Demo (In Person, Google Meet, Zoom) Participating in Seminars & Exhibitions (Networking) Closing Sales & Generating Revenue (Numbers matter) Followup with Customers (Never Quit) First Level Training (After Sales) What to Sell What about if you can apply for a loan or know gold rates through WhatsApp even at 3 am? We make this possible without any humans, watch the demo video to understand more Required Experience and Qualifications A bit of background and understanding of how technology works in a business (B tech / Diploma having back papers can also apply) Good Communication Skills (Fluency in English Mandatory). Preference to candidates having proficiency in any foreign language Preference to candidates with experience in international sales Ability to Convince No to Yes Freshers with Go Getting Attitude Can also apply Willingness to learn every day Laptop/Desktop Mandatory with Internet Access Key Skills Sales Marketing Business Development Benefits Mobile & Data Allowance Sales Incentive based on performance Yearly Bonus Education: Any Degree with Basic Computer Knowledge, willingness to learn and adapt. Language: English (Mandatory) Hindi (Preference will be given if you can speak)

We are a dynamic product based company committed to delivering groundbreaking solutions to our global customer base. We are looking for an enthusiastic and dedicated Customer Success Associate to join our team and be part of our journey to success Responsibilities and Duties Assisting customers in getting started with our suite of software-based products, understanding their needs, and helping them utilize our products to the maximum extent. Demonstrating an eagerness to learn new technologies and leverage this knowledge to suggest better solutions to customers, enhancing their product experience. Providing exceptional after-sales support through remote troubleshooting, chat assistance, and online meetings. You will be expected to resolve customer issues effectively and efficiently. Using your basic understanding of software functionalities to ensure smooth customer experiences. Utilizing your excellent command of the English language and strong analytic skills to resolve complex customer queries and deliver high-quality service. Required Experience and Qualifications Must have experience in a customer support role, in the software Saas product or service industry,minimum 2-3 years in the same field Must have good working knowledge about using various software tools and products relating to SaaS Strong command of the English language, both written and spoken,proficiency in additional languages is given preference. Excellent analytic and problem-solving skills. Proactive learner with the ability to quickly grasp new technologies. Preference will be given for the candidates from Trivandrum City limits Benefits Cell phone reimbursement Flexible schedule Leave encashment Paid sick time Language: English (Mandatory) Hindi Preference will be given to those who can speak multiple languages

Brief Description Full Time - On-Site MBA graduates of 2024 and 2025, who have completed all exams and are waiting for results, with no backlogs in declared results | Salary: ₹20,000/month OR Minimum of 1 year of experience in sales is required (Salary will depend on your work experience and interview performance) Number of Vacancies: 5 | Preference will be given to candidates based in Trivandrum or those who are willing to relocate to Trivandrum. Responsibilities and Duties Dealing with our clients all over the world Finding New Prospective (Generating Leads can be found everywhere from small shops to big MNCs) Fixing Appointment (Online Meeting) Preparing Customised Presentations (Solutions) Giving Demo (Google Meet, Zoom) Participating in Seminars & Exhibitions (Networking) Closing Sales & Generating Revenue (Numbers matter) Followup with Customers (Never Quit) First Level Training (After Sales) What to Sell What about if you can apply for a loan or know gold rates through WhatsApp even at 3 am? We make this possible without any humans, watch the demo video to understand more https://youtu.be/ssLJPTVtBQg Key Skills Sales, Marketing, Business Development Required Experience and Qualifications A bit of background and understanding of how technology works in a business Must have completed MBA (BBA/B Tech with MBA candidates can also apply) Good Communication Skills (Fluency in English Mandatory) Preference to candidates knowing any international languages Ability to Convince No to Yes Preference to candidates with a minimum of 1 year of experience in sales Freshers with Go Getting Attitude Can also apply Willingness to learn every day What We Offer: Our company provides a positive working environment with personal and professional growth opportunities. We guarantee a future-proof job and a commitment to annual salary increments based on performance. We believe in recognizing the hard work of our employees and offer numerous opportunities for career progression. If you are passionate about business development, sales, and technology and want to be part of a team that strives for excellence, we would love to hear from you. How to Apply Send your CV to careers@pickyassist.com or WhatsApp https://wa.me/18302680508?text=careers Benefits Mobile & Data Allowance Sales Incentive based on performance Flexible Shift Timings Work Timings, Job Location & Salary 10 am to 06 pm Monday to Saturday Office Location: Technopark Phase 1 / Edapazhinji , Trivandrum Preferred Skills All candidates must be fluent in English and the Local Language Preference will be given to candidates who can communicate in any foreign language Linguistic Skills Job Types: Full-time, Permanent, Fresher Pay: ₹20,000.00 - ₹25,000.00 per month Language: Hindi (Preferred) Work Location: In person