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Technical Support Engineer

Technical Support Engineer

Picky Assist

0 - 1 years

2 - 3 Lacs

Thiruvananthapuram

Posted:1 day ago| Platform:

Apply

Skills Required

Computer science Automation Usage Relationship building Programming Customer support Troubleshooting Technical support CRM Software project management

Work Mode

Work from Office

Job Type

Full Time

Job Description

Job Summary

We are seeking passionate engineers who are eager to learn and build a future-proof career in the no-code/low-code revolution. This role involves working closely with customers worldwide to help them implement CRM and business automation using our no-code software platform while ensuring a high level of customer satisfaction.
Responsibilities include building no-code CRM modules, workflows, chatbots, automations, and connectors, as well as integrating our platform with third-party software through APIs using our visual builders. This job does not require extensive programming, as most tasks involve software development using our no/low-code module platform.

Key Responsibilities:

Identifying customers requirements and onboarding customers with our no-code software.
Integration with 3rd party software using our no code API & Webhook builders
Troubleshooting the logical issues in the software products and educating the customers on proper usage of different features.
Develop and sustain strong customer relationships to enhance satisfaction.
Increase the product usage ratio by educating the customers about different possibilities and values the product can add to their business
Provided technical support and guidance on software features and functionalities.
Collaborate with internal teams, including sales, marketing, product development, and customer support to ensure a seamless customer experience.
Minimise the Churn ratio by providing high-quality customer support and experience

What to Sell

What about if you can apply for a loan or know gold rates through WhatsApp even at 3 am? We make this possible without any humans, watch the demo video to understand more

Skills and Qualifications:

Bachelor s degree in IT, Computer Science.
Strong logical reasoning skills with the attitude to get this done
Basic understanding of any programming language
Strong background in software project management.
Excellent communication, negotiation, and presentation skills.
Ability to manage multiple SaaS product lines and customer segments.
Should be a proactive communicator

What We Offer

A competitive salary with performance incentives.
A supportive and inclusive work environment.
Opportunities for professional development and growth.
Comprehensive training and the chance to work with a dynamic team.

Work Timings, Job Location & Salary

10 am to 6 pm - Monday to Saturday
Office Location:Edapazhanji, Trivandrum
Rs 20,000 to Rs 30,000 take home monthly salary

Experience:

0 to 1 years

Language:

English (Mandatory)
Hindi
Preference will be given to those who can speak multiple languages

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Technical Support Engineer