Technical Product Manager

Overview:

Key Responsibilities:

Requirements Gathering & Analysis

• Work closely with design, order management, BOM, pricing, invoicing, and quality control teams to deeply understand their day-to-day processes, challenges, and system needs
• Translate operational requirements into detailed functional and technical documentation for development
  

System Architecture & Solution Design

• Collaborate with global product and engineering teams to design scalable, practical solutions that fit the needs of the local business units
• Map out workflows across departments, identify inefficiencies, and propose system-driven improvements
• Ensure solutions integrate cleanly across ERP, design, invoicing, production, and quality systems
  

Training, Implementation & Change Management

• Lead system rollouts and enhancements within the Mumbai office
• Train end users across teams on new tools and features, ensuring full adoption and understanding
• Provide hands-on support during implementation and post-launch to ensure successful transitions
  

Liaison & Communication

• Serve as the local champion and point of contact between the Mumbai team and international development/product leaders
• Communicate priorities, feedback, and roadblocks clearly between business and technical stakeholders
• Represent the voice of the local user in global system planning conversations
  

System Support & Continuous Improvement

• Act as a first line of support for local system users, troubleshooting issues and escalating as needed
• Gather ongoing feedback, track usage, and recommend system enhancements to improve efficiency and reliability
  

Requirements

• 2-5 years of experience in Product Management, Business Systems Analyst, or ERP Consultant role, preferably in a manufacturing, supply chain, or jewelry-related business
• Strong knowledge of operations systems including business operations, design workflow tools, order/invoice systems, and quality control processes
• Proven ability to work cross-functionally across technical and non-technical teams
• Experience with requirements gathering, workflow mapping, documentation, and stakeholder management
• Ability to train and support non-technical users in a structured and patient manner
• Excellent written and verbal communication skills
• Based in or willing to work from Mumbai full-time
  

Benefits

• Medical Allowance
• +3 Weeks of Paid Leave
• Annual Bonus
• Training & Development
• International Work Environment