Tealium IQ Specialist

Role And Responsibilities

Analyze and solve problems at their root, stepping back to understand the broader contextEstablish, meet, and monitor SLAs for support issues in conjunction with the rest of the teamsInterface with customers, understand their requirements and deliver complete application and data solutionsTriage many possible courses of action in a high-ambiguity environment, making use of both quantitative analysis and business judgmentAddress and effectively manage sensitive issues and manage escalations from business teamsBuild and maintain effective internal relationships, specifically with Engineering, Site Reliability Engineering, Client Support Managers, and Ad Operations to help identify, report, and resolve issues quicklyLearn and understand a broad range of Samsung Ads Platform and applications and know when, how, and which to use and which not to use Ability to work in a fast-paced environment where ambiguity is the norm Practical Problem-solving skills with a focus on unblocking the customer and planning for longer-term remediation measuresOrganized and process-oriented with the ability to drive resolutions by working with multiple groupsStrong interpersonal skills with a customer success orientationWeekly and Monthly reportingFlexible towards work timings

Skills And Qualifications

Bachelor's degree in CS/IT or related field4+ yrs Ad-Tech domain experience1+ yrs experience with SQL & databasesStrong written and verbal communication skillsCustomer centric mindset and structured approach to troubleshooting issue resolutionDemonstrated experience of solving technical issues with third party SSPs,MMPs, SSAI vendors, Measurement solutions, Fraud Prevention companies etcExperience with 3P measurement vendor troubleshooting and integrationExperience with support platforms tools, CRM or ticketing toolsAbility to present complex technical information in a clear and concise manner to a variety of audiences, especially non-technical / go-to-market teamsExperience using cloud-based tools like S3, Athena, QuickSights, and Kibana is a plusExperience as a Business/Product/Data Analyst is a plusExperience with Redshift and Snowflake is a plusThis job is provided by Shine.com