T1-Operations Executive

Job Title: Operations Executive – Reconciliation & Settlement (Forex Card Program)Location: Cochin, KeralaExperience: 3 to 5 YearsDepartment: Forex Payments OperationsReports To: Operations Manager

Job Summary

We are seeking a detail-oriented and experienced Operations Executive to manage reconciliation and settlementprocesses for our Forex Card program. The ideal candidate will be responsible for ensuring end-to-end transactionvalidation across Visa/Mastercard networks, switch systems, and internal Customer balance ledgers. The roleincludes handling Reconciliation, Settlement with Bank based on Network reports, customer refunds, chargebacks,dispute resolution, exception management, revenue tracking, and regular reporting.

Key Responsibilities

 Perform daily reconciliation between Visa/Mastercard settlement files, switch data and customer ledger. Investigate and resolve reconciliation mismatches, including partial settlements, late settlements, andduplicate transactions. Process and manage refunds, chargebacks, and reversals as per Visa/Mastercard dispute resolution rules. Monitor and resolve customer service tickets related to transaction issues, failed loads, ATM disputes, andbalance mismatches. Prepare and submit settlement reports, income calculations (markup/interchange), and MIS dashboardsto internal and external stakeholders. Coordinate with Settlement banks, Switch and card networks for transaction verification and resolution. Maintain and track revenue accounting from forex markups and interchange fees. Generate Visa/Mastercard reports and ensure compliance with network and RBI regulatory requirements. Manage exception reporting and escalate unresolved issues to appropriate teams. Ensure TAT and SLA adherence for all reconciliation and dispute cases.

Requirements

 Education: Bachelor’s degree in Commerce, Finance, Accounting, or related field. Experience: 3–5 years in cards operations, preferably in Forex Card programs, with hands-on experiencein Visa/Mastercard reconciliation, chargebacks, Recon & settlement. Knowledge of CMS, reconciliation tools, and ticketing platforms (e.g., JIRA). Familiarity with RBI and network guidelines related to cross-border transactions and forex cards. Proficiency in MS Excel and handling large volumes of transactional data with accuracy. Good understanding of GL entries, card network flows, and transaction lifecycle. Excellent communication skills – verbal and written. Strong analytical and problem-solving skills with an eye for detail. Ability to work independently and meet tight deadlines.

Preferred Skills

 Prior experience in a FinTech, bank, or payment processing environment. Exposure to income accounting, FX mark-up calculation, and interchange billing. Hands-on with Visa Online, Mastercard Connect portals for daily file management.Employment Type: Full-TimeCompensation: As per industry standardsSkills: forex,visa/mastercard reconciliation,customer,settlement,analytical skills,ms excel,cards,reconciliation tools,problem-solving skills,communication skills,operations,chargebacks,ticketing platforms