Sr. Manager – Coach Demand & Allocation

About Board Infinity

Board Infinity is a Higher Education-Tech company based in India. We provide end-to-end products and services for Engineering and Management institutes—an integrated platform (student portal, LMS, job board) and Vera, our Generative AI bot—alongside coaching, mentoring and placement-prep services. Our mission: deliver impactful, career-oriented learning experiences at scale.

Role Description

You’ll be the nerve-centre connecting project demand with our coach bench. From scoping the exact instructor profile with Project Management to locking in commitments (or triggering rapid onboarding when gaps appear), you’ll own fill-rate, speed and utilisation. It’s an individual-contributor seat today, with near-term head-count growth as volumes climb.

Key Responsibilities

1. Demand Intake & Scoping:

   Translate project briefs into precise coach specs—domain, seniority, delivery mode, availability window, rate ceiling.

2. Internal Allocation:

   Mine the existing coach network, pitch the assignment, secure confirmations, issue SoWs and back-up options.

3. Gap Closure & Onboarding Trigger:

   When the bench is empty, brief the Coach-Onboarding team, review shortlists and fast-track contracts.

4. Pipeline & SLA Governance:

   Maintain a live “position status” board in Notion; surface risks, escalate blockers and keep all stakeholders in the loop.

5. Data & Process Hygiene:

   Log every touchpoint in the Board Infinity platform so utilisation, cost and lead-times can be analysed and improved.

6. Stakeholder Management:

   Be the single point of truth for Sr Project Manager, Ops, Finance and newly onboarded coaches.

Success Metrics (KPIs)

• Coach fill-rate:

  ≥ 95 % within agreed SLA (7 days standard / 14 days niche).

• On-time cohort starts:

  99 % free of coach-related delays.

• Bench utilisation:

  ≥ 75 % during peak months (≈ 350–400 requisitions).

• Stakeholder NPS:

  Positive feedback from Project Management & Onboarding teams (“smooth, proactive, no surprises”).

Qualifications & Skills

• Relentlessly target-driven, treats the coach funnel like a sales pipeline.
• High ownership, thrives on accountability and visible dashboards.
• Collaborative communicator who can chase commitments without ruffling feathers.
• Hungry to learn; comfortable in a fast-scaling startup environment.

Mush-Have

• 2+ years in talent-supply, vendor-management or L&D staffing.
• Familiar with LMS / training ecosystems or staffing for technical and management trainers.
• Proficient with data tracking tools (Excel/Sheets) and project hubs (Notion, Airtable or similar).

Good-to-Have

• Exposure to business, management or technical training contexts.
• Experience working with proprietary talent-CRM platforms.

What we offer

• Impact from day 1:

  You’ll be the go-to person keeping our coach engine humming.

• Growth runway:

  IC today, leadership scope tomorrow as the function scales.

• Collaborative culture:

  Work alongside PM, Ops, Tech and Founders’ Office on visible, business-critical goals.

• Competitive comp & performance bonus

  aligned to fill-rate and utilisation metrics.

If matching the right expert to the right learning moment excites you—and you love owning numbers end-to-end—let’s talk!