Sr. Customer Success Associate (US Market-SaaS)

About the Job:

Please note

Timings:

Remote/Hybrid options are not available

🚀 About Jeeva.AI

Jeeva AI is a superhuman Agentic AI that takes the grunt work out of sales, autonomously discovering and enriching high intent leads, crafting hyper personalized outreach, managing smart follow-ups, and handling objections so your reps focus on what they do best: closing deals.

Trusted by 500+ B2B companies to generate over $50 M in pipeline, Jeeva delivers a consistent 24/7 revenue engine and gives you 50 qualified prospects free during your demo.

As a dynamic startup we are backed by Alt Capital (founded by Jack Altman & Sam Altman), Marc Benioff (CEO Salesforce), Gokul (Board Coinbase), Bonfire (investors in ChowNow), Techtsars (investors in Uber), Sapphire (investors in LinkedIn), Microsoft with $4.5M ARR in just 9 months after launch, we’re not just growing - we’re thriving and making a significant impact in the world of artificial intelligence.

✅ About You

• Experience:

  5+ years in Customer Success, Account Management, or a related role with a proven track record of meeting or exceeding sales targets.

• Consultative Approach:

  You take a solutions-oriented approach to business development and client success efforts.

• Communication Skills:

  Strong written and verbal communication skills, with the ability to pitch value offerings effectively.

• Proactive & Driven:

  A self-starter with a go-getter attitude, quick learner, and target-oriented.

• Tech-Savvy:

  Comfortable using CRM software and keeping it consistently updated.

• Geographical Knowledge:

  Familiarity with US geography and experience in lead generation for software product and service sales.

• Relationship Builder:

  Adept at communicating with customers, understanding their needs, and identifying sales opportunities.

💼 What You’ll Be Doing



• Client Presentations & Demos:

  Conduct presentations and demos that clearly communicate the value proposition of Jeeva.ai to clients.

• Client Relationship Management:

  Maintain strong, ongoing relationships with existing clients, identifying opportunities for upselling, cross-selling, and ensuring repeat business.

• Onboarding New Clients:

  Lead the onboarding process, ensuring a smooth transition and a thorough understanding of our products and services.

• Account Performance Review:

  Regularly review client account performance, identify areas for improvement, and implement strategies to drive better results and client satisfaction.

• Issue Resolution:

  Act as the point of escalation for client issues, collaborating with internal teams to resolve problems promptly and effectively.

• Product Expertise:

  Develop a deep understanding of our products and services to provide expert guidance and support to clients.

• Feedback & Improvement:

  Gather and analyze client feedback to inform product development and service improvements.