Sr. Business Process Analyst

Opentext - The Information Company

AI-First. Future-Driven. Human-Centered.

Your Impact

• Enhanced compliance and audit readiness: You’ll maintain a robust framework of clear, documented procedures, ensuring we meet internal standards and are always ready for internal or external audits
• Streamlined knowledge access: you’ll curate and manage our process documentation, making critical information easily accessible, and fostering efficient knowledge transfer across teams
• Continuous process governance: You’ll oversee the lifecycle of our SOPs, ensuring they remain current, effective, and fully integrated into our daily Engineering operations
• Reduced operational risk: By promoting adherence and identifying areas for process refinement, you’ll help mitigate administrative risks and contribute to the long-term stability of our Engineering workflow
  

What The Role Offers

• Manage the formal review, approval and distribution of processes for Engineering SOPs, ensuring proper version control and auditing
• Oversee the entire lifecycle of Engineering documentation, including scheduling periodic reviews, managing approvals, ensuring proper versioning, and archiving outdated procedures
• Maintain and optimize a centralized repository for Engineering SOPs and related administrative artifacts, ensuring ease of access and effective knowledge sharing
• Partner with teams to administer training on existing SOPs, ensuring all relevant personnel understand and consistently follow established processes
• Collaborate with Engineering leads and other stakeholders to gather feedback on existing processes, identifying opportunities for optimization, and manage the administrative follow-through of any process refinements or new SOP integrations.
• Conduct end-to-end process analysis to identify inefficiencies, bottlenecks, and opportunities for automation or improvement, using data-driven methods and stakeholder input to drive operational excellence
• Support business operations in headcount tracking and planning
• Support the Engineering Enablement team by maintaining internal documentation and compiling reports
  

What You Need To Succeed

• 5+ years of experience in the technology industry
• Ability to systematically structure information, manage documentation libraries, and maintain meticulous records
• Capacity to understand, interpret, and manage detailed operational processes, ensuring they are logical and effective
• Proven ability to manage the aspects of multiple processes initiatives concurrently, ensuring timeline completion of reviews and updates
• Aptitude for working with diverse teams, facilitating discussions, and effectively communicating requirements and changes
  

Optional

• Experience in Quality Management
• Experience in document management
• Basic understanding of Engineering terminology