Sr. Associate – Client Engagement

About CSRBOX

CSRBOX is India’s leading social impact platform working with a wide range of CSR and philanthropic organizations to create scalable and measurable social development initiatives. We collaborate with corporate CSR teams, non-profits, foundations, and ecosystem enablers to deliver sustainable and impactful programs across sectors like education, skilling, healthcare, and sustainability.

About the Position

We are hiring a Sr. Associate – Client Engagement to lead relationship management with CSR partners, philanthropic clients, and implementation stakeholders. This is a high-ownership role that blends strategic thinking with hands-on execution—ideal for professionals passionate about stakeholder engagement and social innovation.

Why This Role Matters

You will act as a strategic partner and solutions advisor for our clients. From onboarding new CSR collaborators to supporting project delivery and performance tracking—you’ll play a vital role in enabling impactful partnerships. This is your opportunity to turn conversations into collaborations and CSR capital into community impact.

Responsibilities

Client Engagement & Relationship Management

• Act as the primary point of contact for assigned CSR and philanthropic clients
• Understand client goals and align CSRBOX services to deliver measurable value
• Ensure timely execution of deliverables, reporting, and feedback loops
• Build and maintain long-term relationships through proactive communication and support

Partnership Onboarding & Support

• Manage onboarding processes for new CSR and non-profit partners
• Conduct orientation sessions and provide training to client and partner teams
• Offer ongoing operational and content-related support to ensure effective engagement

Platform & Operations Coordination

• Oversee content uploads, stakeholder data management, and system-level coordination
• Collaborate with tech and operations teams to resolve issues and improve efficiency
• Track engagement and project updates to maintain accurate client and partner records

Content Coordination & Development

• Curate high-quality partner content including project briefs, case studies, and reports
• Work with content and impact teams to ensure accuracy and relevance
• Regularly update partner portfolios and communication materials

Internal Coordination & Communication

• Liaise with tech, communications, research, and program teams for client needs
• Prepare decks, reports, and documentation for client reviews and impact updates
• Facilitate review meetings, presentations, and client feedback sessions

Data Tracking & Reporting

• Use CRM and analytics tools to track engagement metrics and trends
• Generate performance reports and dashboards for internal and external stakeholders
• Provide data-driven recommendations for client servicing and engagement improvements

Campaign Support & Visibility

• Support awareness campaigns to highlight partner projects and impact stories
• Coordinate with the design and communications team for brand-aligned visibility assets
• Assist in organizing webinars, stakeholder events, and engagement campaigns

Research & Insights

• Monitor CSR trends and partnership models across industries
• Conduct stakeholder interviews to gather insights for storytelling and documentation
• Maintain a repository of case studies, impact data, and ecosystem insights

Mandatory Qualification and Experience:

What We’re Looking For

• Graduate/Postgraduate in Business, Development Studies, Communications, or related fields
• 1–3 years of relevant experience in client servicing, stakeholder management, or CSR partnerships
• Strong interpersonal skills, emotional intelligence, and solution-oriented mindset
• Proven ability to manage multiple accounts and prioritize stakeholder needs
• Excellent written and verbal communication in English and at least one regional language
• Familiarity with CRM tools, digital collaboration platforms, and project tracking systems
• Proficiency in using LinkedIn for communication, networking, and outreach

What You’ll Gain

• A dynamic, client-facing role in one of India’s most trusted CSR platforms
• Exposure to leading CSR teams, non-profits, foundations, and sector experts
• Growth in partnership management, digital operations, and program coordination
• A mission-driven work environment focused on innovation, collaboration, and social impact

Desirable

Send your CV and a short cover letter to: hiring@csrbox.org

Subject Line: Application: Sr. Associate – Client Engagement – [Your Preferred Location]

Please include in your email:

• Current Location
• Current CTC (INR)
• Expected CTC (INR)
• Notice Period
• Graduation/Post-Graduation Year
• Why are you fit for this role? (100–200 words)

Note: This is a dynamic, stakeholder-facing role that demands strong communication, coordination, and attention to detail. Apply only if you are passionate about enabling meaningful relationships and scalable social impact. Only shortlisted candidates will be contacted.