Specialist

Senior eCommerce Business Analyst

Salesforce Commerce Cloud

Key Responsibilities include:

• Lead planning, analysis, and implementation of eCommerce solutions tailored for global markets.
• Document and analyze current and future business processes to identify improvement opportunities and suggest innovative solutions.
• Translate business needs into detailed functional requirements, distinguishing between requests and underlying business objectives.
• Create comprehensive documentation, including use cases, user stories, acceptance criteria, process flowcharts, UI/UX mockups, and other relevant artifacts.
• Actively participate in sprint planning, grooming, and review sessions; clearly communicate requirement expectations to development teams.
• Evaluate and recommend functional solutions based on Salesforce Commerce Cloud capabilities to meet localized market requirements.
• Configure and manage Salesforce Commerce Cloud Business Manager settings to align with specific market needs.
• Collaborate with System Integrators (SI partners) and cross-cloud teams to deliver integrated eCommerce solutions.
• Support business and QA teams in test case creation, feature validation, and end-to-end testing processes.
• Assist in User Acceptance Testing (UAT) and global rollout activities, ensuring successful deployment across markets.
• Develop and maintain training materials for business users and regional support teams on Business Manager and platform functionalities.
• Manage multiple initiatives, tasks, and priorities efficiently in a fast-paced, changing environment.
  

Required Skills & Qualifications:

• 8–9 years of experience as a Salesforce Business Analyst with a focus on eCommerce platforms.
• Minimum of 5 years of hands-on Salesforce Commerce Cloud (SFCC) experience, including expertise in Business Manager configuration.
• In-depth knowledge of the Salesforce ecosystem and passion for solving eCommerce challenges.
• Strong analytical, problem-solving, and detail-oriented approach to business analysis.
• Ability to conceptualize and articulate business solutions creatively and strategically.
• Exceptional verbal and written communication skills, with confidence in presenting to diverse stakeholder groups (5–20 participants).
• Proven ability to manage global requirements and model solutions that address cross-market needs.
• Proficiency in tools like JIRA, Confluence, or similar project management platforms.
• Experience in enterprise-level eCommerce deployments, including post-deployment support.
• Previous experience working within Agile/Scrum teams in a multicultural, global environment.
• Familiarity with SQL, CMS platforms, and Google Analytics (preferred but not mandatory).
  

Additional Information:

• Shift Timing: 2:30 PM – 11:30 PM IST
• Location: Chennai / Bangalore