Software support cum testing

Job description Location : Bhilai Job Type : Full-time About Us: At Globussoft Technology, we provide innovative software solutions to help our clients succeed. Were looking for a motivated Software Support Services Fresher to join our team and assist users with software-related issues. Responsibilities: - Provide technical support, training via phone, email, and chat for software-related issues. - have completed testing course and have sound knowledge of web and mobile application functionality, strong knowledge of functional testing, performance testing,API testing and quality testing. - Preparation of test plans, test cases, check lists and execution, bug tracking reporting. - Troubleshoot and resolve issues with software applications and systems. - Assist with installation, configuration, and software updates. - Document user queries and solutions. - Collaborate with teams to resolve complex issues. - Continuously learn about new software features to support users effectively. Requirements: - Recent graduate in Computer Science, IT, Engineering, or related field. - Basic understanding of software applications and operating systems (Windows, macOS, Linux). - Strong communication skills, both verbal and written. - Customer service-oriented with a professional attitude. - Problem-solving skills and attention to detail. - Eagerness to learn and grow in the software support field. Desirable Skills: - Basic knowledge of programming languages (e.g., Python, Java) and databases (SQL). - Previous internships or experience in technical support is a plus. Why Join Us: - Kick-start your career in software support. - Collaborative work environment with learning opportunities. Role: Quality Assurance and Testing - Other Industry Type: IT Services & Consulting Department: Engineering - Software & QA Employment Type: Full Time, Permanent Role Category: Quality Assurance and TestingEducation UG: B.Tech/B.E. in Any Specialization, BCA in Any Specialization Job Type: Full-time Pay: ₹12,000.00 per month Shift: Rotational shift Work Days: Monday to Friday Ability to commute/relocate: Bhilai, Chhattisgarh: Reliably commute or planning to relocate before starting work (Preferred) Work Location: In person