Soft Skills Trainer

Role description

Location - Pune (In office)

We are seeking a dynamic, experienced, and engaging Behavioral / Soft Skills Trainer to deliver high-impact learning experiences that drive performance, mindset shifts, and culture transformation across our workforce. The ideal candidate brings a strong grounding in psychology, adult learning principles, facilitation excellence, and an ability to translate stakeholder needs into immersive learning journeys that improve behavioral outcomes.

Key Responsibilities:

Training Design & Delivery:

• Design, develop, and deliver interactive workshops (virtual/in-person) on Soft skills English Language training & Business communication

• Customize content based on business unit needs, audience seniority (from entry to leadership level), and organizational culture.

• Use real-life case studies, role plays, storytelling, simulations, and reflective techniques to deliver breakthrough learning experiences.

• Conduct TNA (Training Needs Analysis) using surveys, interviews, focused group discussions, and performance data.

• Translate findings into structured learning roadmaps aligned to business priorities and capability goals.

• Define success metrics (learning, behavior, business impact) and assess training effectiveness using feedback, follow-ups, knowledge assessments, and ROI models (Kirkpatrick Level 1–3). Stakeholder Collaboration

• Partner closely with Program management team, HRBPs, Functional Leaders, and Talent Development teams to co-create solutions that address specific behavioral and cultural needs.

• Lead coaching conversations and post-program reinforce ment sessions to embed learning into daily behavior.

Key Competencies:

Demonstrates empathy, awareness, and tact while working with diverse personalities and seniority levels.

Designs and delivers sessions that are immersive, participant-centered, and aligned with adult learning principles.

Communicates with clarity, confidence, and professionalism with stakeholders across levels.Inspires mindset shifts and constructive behavior change through dialogic techniques and storytelling.

Collaborates across cross-functional te ams, understands pain points, and co-creates relevant solutions.Uses feedback and data to evaluate training effectiveness and continuously improve programs.

Skills Instructional Design: Proficiency in designing session plans, facilitator guides, learner workbooks, and digital learning content.

Tools Expertise: Familiarity with MS PowerPoint, Mentimeter, MS Teams, LMS platforms, MS Excel, Outlook.

Content Development: Ability to create high-quality decks, real-world scenarios, behavioral frameworks, case studies, and assessments.

Adult Learning Models: Strong knowledge of ADDIE, 70-20-10, Kolb’s Learning Cycle, Kirkpatrick, and experiential learning methods.Virtual Facilitation: Experience in engaging learners effectively in virtual environments using interactive digital tools.