10796 Servicenow Jobs - Page 4

Job Summary We are seeking a proactive and detail-oriented Application Support Engineer to provide critical support across our operational systems, including ServiceNow FSM, custom-built applications, Trident Care Online, and DDF platforms. The ideal candidate will play a vital role in ensuring application stability, resolving issues, and providing stellar user support. This role requires technical troubleshooting skills, application knowledge, and the ability to coordinate with engineering, product, and operations teams to ensure smooth functioning of business-critical systems. Education What We’re Looking For (Qualifications) Bachelor’s degree in Information Technology, Computer Science, or a related technical field. Experience  3+ years of experience in application support, IT operations, or technical support roles.  Prior experience supporting enterprise platforms such as ServiceNow Field Service Management (FSM).  Exposure to custom applications and third-party SaaS platforms like Trident Care Online and DDF.  Familiarity with incident management, issue triage, and root cause analysis. Technical Skills  Strong understanding of ServiceNow platform and workflows (especially FSM module).  Knowledge of SQL or basic scripting for data queries and log analysis.  Experience using monitoring tools and logging systems to troubleshoot application issues.  Ability to read and analyze logs, JSON/XML payloads, and API responses for debugging.  Familiarity with ticketing systems, application lifecycle, and ITIL support processes.  Java & .NET willing to migrate Soft Skills  Excellent problem-solving and analytical thinking abilities.  Strong communication skills—able to interact with technical and non-technical users alike.  Ability to work independently and collaboratively under time constraints.  Organized and methodical in tracking issues and documenting resolutions.  High sense of ownership and accountability. What You’ll Do (Responsibilities) Application Support & Troubleshooting:  Provide daily support for ServiceNow FSM, Trident Care Online, custom- built apps, and DDF.  Triage, diagnose, and resolve incidents and service requests reported by users.  Monitor application health and performance, proactively identifying potential issues. Incident Management  Manage the incident lifecycle from intake to resolution, including severity classification, escalation, and post-incident analysis.  Ensure timely updates and clear communication with stakeholders on ongoing issues.  Document issues, troubleshooting steps, and final resolutions in the knowledge base. Collaboration & Coordination  Work closely with development, QA, and infrastructure teams to resolve underlying issues.  Partner with business users to understand system behaviour, collect feedback, and suggest improvements.  Coordinate with vendors or external support teams for third-party platform issues. Process & Improvements  Identify recurring issues and propose long-term fixes or process improvements.  Assist in system testing during releases or upgrades for supported applications.  Contribute to support documentation, FAQs, and user guides. ServiceNow FSM Focus  Support technicians and dispatch teams using the FSM module.  Troubleshoot workflow errors, assignment issues, and dispatch failures.  Coordinate with ServiceNow developers to resolve configuration or script- based errors. Why We Are Different (Culture) At Growthaxl, you don’t just solve tickets—you empower operations across our ecosystem to run smoothly and reliably.  Autonomy and Trust – You’ll be trusted to own your systems and make data- driven decisions.  Ownership and Mastery – You’ll have opportunities to grow your technical depth and take on complex support challenges.  AI Obsession – We’re always exploring ways to use automation and analytics to improve support workflows.  Customer Centricity – Everything we do is driven by a desire to create better experiences for our users and teams. What We Offer (Compensation & Benefits)  Collaborative Team – Work with experienced engineers, analysts, and product owners.  Paid Time Off – 18 annual leave days to rest and recharge.  Health Insurance – Full medical coverage for you and your dependents.  Celebrations & Events – Regular team meetups and appreciation events.  Learning Culture – Access to training and support to grow your career. ServiceNow,SQL,monitoring tools,JSON/XML payloads,API

Role Purpose The purpose of the role is to resolve, maintain and manage clients software/ hardware/ network based on the service requests raised from the end-user as per the defined SLAs ensuring client satisfaction Do Ensure timely response of all the tickets raised by the client end user Service requests solutioning by maintaining quality parameters Act as a custodian of clients network/ server/ system/ storage/ platform/ infrastructure and other equipments to keep track of each of their proper functioning and upkeep Keep a check on the number of tickets raised (dial home/ email/ chat/ IMS), ensuring right solutioning as per the defined resolution timeframe Perform root cause analysis of the tickets raised and create an action plan to resolve the problem to ensure right client satisfaction Provide an acceptance and immediate resolution to the high priority tickets/ service Installing and configuring software/ hardware requirements based on service requests 100% adherence to timeliness as per the priority of each issue, to manage client expectations and ensure zero escalations Provide application/ user access as per client requirements and requests to ensure timely solutioning Track all the tickets from acceptance to resolution stage as per the resolution time defined by the customer Maintain timely backup of important data/ logs and management resources to ensure the solution is of acceptable quality to maintain client satisfaction Coordinate with on-site team for complex problem resolution and ensure timely client servicing Review the log which Chat BOTS gather and ensure all the service requests/ issues are resolved in a timely manner Mandatory Skills: VMware Server Admin. Experience: 3-5 Years.

Project Role : Application Designer Project Role Description : Assist in defining requirements and designing applications to meet business process and application requirements. Must have skills : ServiceNow IT Operations Management Good to have skills : NA Minimum 3 Year(s) Of Experience Is Required Educational Qualification : 15 years full time education Summary: As an Application Designer, you will assist in defining requirements and designing applications to meet business process and application requirements. Your typical day will involve collaborating with stakeholders to understand business needs and translating them into functional design solutions. Roles & Responsibilities: - Expected to perform independently and become an SME. - Required active participation/contribution in team discussions. - Contribute in providing solutions to work related problems. - Collaborate with cross-functional teams to gather and understand business requirements. - Design and develop applications that align with business processes and application requirements. - Provide technical expertise and guidance to ensure successful application design. - Conduct regular reviews and assessments to ensure application design meets quality standards. - Stay updated on industry trends and best practices to enhance application design capabilities. Professional & Technical Skills: - Must To Have Skills: Proficiency in ServiceNow IT Operations Management. - Strong understanding of IT operations management principles. - Experience in designing and implementing IT service management solutions. - Knowledge of ITIL framework and best practices. - Hands-on experience in configuring and customizing ServiceNow applications. Additional Information: - The candidate should have a minimum of 3 years of experience in ServiceNow IT Operations Management. - This position is based at our Gurugram office. - A 15 years full time education is required.

Job Title: ServiceNow Business Analyst Location: Noida Experience: 6-15 Years Key Responsibilities Collaborate with stakeholders to gather, analyze, and document business requirements related to ServiceNow modules (e.g., ITSM, ITOM, HRSD, CSM). Translate business needs into functional specifications and user stories with clear acceptance criteria. Participate in Agile ceremonies including sprint planning, daily stand-ups, sprint reviews, and retrospectives. Work closely with ServiceNow developers and architects to ensure solutions align with business goals and platform best practices. Conduct gap analysis and impact assessments for new requirements or changes. Support UAT (User Acceptance Testing) by preparing test cases, coordinating testing efforts, and validating results. Maintain a product backlog and prioritize features based on business value and technical feasibility. Provide training and documentation to end-users and stakeholders as needed. Monitor and report on project progress, risks, and issues. Required Qualifications Bachelor’s degree in computer science, Information Systems, Business Administration, or related field. 6+ years of experience as a Business Analyst, with at least 2 years focused on ServiceNow. Strong understanding of Agile methodologies (Scrum, Kanban). Experience with ServiceNow modules such as ITSM, ITOM, CSM or HRSD. Experience on service mapping, FSO despite, S2P would be preferred. Proficiency in writing user stories, use cases, and process flows. Excellent communication, interpersonal, and stakeholder management skills. Ability to work independently and collaboratively in a team environment. Preferred Qualifications ServiceNow Certified System Administrator or other relevant certifications. Experience with Agile tools like Jira, Azure DevOps, or Rally. Familiarity with ITIL framework and practices. Experience in enterprise-level ServiceNow implementations or upgrades. Excellent communication and stakeholder management skills. Self-motivated, Positive outlook & result oriented Demonstrated strengths in leadership, critical analysis, strategic problem-solving, and effective interpersonal communication.

Resource Management Process Owner for Group Services (TPM, Transformation & Portfolio Management) • Job Title: Resource Management Process Owner • Hybrid working- 3 days a week to office. Job Brief: We are seeking a highly motivated and experienced Resource Management Process Owner to lead the development and implementation of resource management processes within us organization. This role is pivotal in ensuring the effective allocation and utilization of resources, driving efficiency, and supporting the strategic goals of the organization. The Resource Management Process Owner will oversee resource administrators and collaborate with various stakeholders to optimize resource planning and management. Key Responsibilities / your tasks: • Develop, Implement and Improve Resource Management Processes: • Design, develop, and implement comprehensive resource management processes and tools. • Ensure the Process is thoroughly documented. • Ensure alignment with organizational goals and industry best practices. • Continuously improve resource management methodologies and practices. • Identify opportunities for process optimization and automation. • Understand our provider’s (ServiceNow SPM) roadmap and how we can bring improvements into our resource management process • Build, maintain, and deliver a roadmap for resource management in our organization • Implement changes to enhance the efficiency and effectiveness of resource management. • Resource Allocation and Utilization: • Oversee the allocation of resources across projects and initiatives. • Monitor resource utilization and ensure optimal use of available resources. • Identify and address resource constraints and bottlenecks. Stakeholder Collaboration: • Lead and mentor two resource administrators. Provide guidance, training, and support. • Work closely with project managers, resource managers (department heads), and other stakeholders to understand resource needs and priorities. • Facilitate communication and coordination between teams to ensure resource availability and alignment. • Align improvements and change requests with group-wide stakeholders • Log and track issues in the resource management tool, including incident creation, for alignment with the implementation team. • Ensure compliance with resource management guidelines and procedures through training and on-demand support. Reporting and Analysis: • Develop and maintain resource management KPIs, reports and dashboards. • Analyze resource data to identify trends, risks, and opportunities for improvement. • Provide regular updates and insights to senior management. Exp: 8-15 Yrs. Requirements and skills / your profile: • Bachelor’s or master’s degree in information technology, Business Administration, or a related field. • Proven experience in introduction and development of resource management in an IT organization. • Strong understanding of resource management principles and best practices. • Excellent leadership, communication, and interpersonal skills. • Proficiency in resource management tools and software, especially ServiceNow SPM module. • Analytical mindset with the ability to interpret data and make informed decisions. • Ability to work collaboratively and influence stakeholders at all levels. • Excellent organizational skills and problem-solving ability.

Job description: Job Description Role Purpose The purpose of this role is to design, test and maintain software programs for operating systems or applications which needs to be deployed at a client end and ensure its meet 100% quality assurance parameters ͏ Do 1. Instrumental in understanding the requirements and design of the product/ software Develop software solutions by studying information needs, studying systems flow, data usage and work processes Investigating problem areas followed by the software development life cycle Facilitate root cause analysis of the system issues and problem statement Identify ideas to improve system performance and impact availability Analyze client requirements and convert requirements to feasible design Collaborate with functional teams or systems analysts who carry out the detailed investigation into software requirements Conferring with project managers to obtain information on software capabilities ͏ 2. Perform coding and ensure optimal software/ module development Determine operational feasibility by evaluating analysis, problem definition, requirements, software development and proposed software Develop and automate processes for software validation by setting up and designing test cases/scenarios/usage cases, and executing these cases Modifying software to fix errors, adapt it to new hardware, improve its performance, or upgrade interfaces. Analyzing information to recommend and plan the installation of new systems or modifications of an existing system Ensuring that code is error free or has no bugs and test failure Preparing reports on programming project specifications, activities and status Ensure all the codes are raised as per the norm defined for project / program / account with clear description and replication patterns Compile timely, comprehensive and accurate documentation and reports as requested Coordinating with the team on daily project status and progress and documenting it Providing feedback on usability and serviceability, trace the result to quality risk and report it to concerned stakeholders ͏ 3. Status Reporting and Customer Focus on an ongoing basis with respect to project and its execution Capturing all the requirements and clarifications from the client for better quality work Taking feedback on the regular basis to ensure smooth and on time delivery Participating in continuing education and training to remain current on best practices, learn new programming languages, and better assist other team members. Consulting with engineering staff to evaluate software-hardware interfaces and develop specifications and performance requirements Document and demonstrate solutions by developing documentation, flowcharts, layouts, diagrams, charts, code comments and clear code Documenting very necessary details and reports in a formal way for proper understanding of software from client proposal to implementation Ensure good quality of interaction with customer w.r.t. e-mail content, fault report tracking, voice calls, business etiquette etc Timely Response to customer requests and no instances of complaints either internally or externally ͏ Deliver No. Performance Parameter Measure 1.Continuous Integration, Deployment & Monitoring of Software100% error free on boarding & implementation, throughput %, Adherence to the schedule/ release plan2.Quality & CSATOn-Time Delivery, Manage software, Troubleshoot queries, Customer experience, completion of assigned certifications for skill upgradation3.MIS & Reporting100% on time MIS & report generation Mandatory Skills: ServiceNow - SaaS . Experience: 5-8 Years . Reinvent your world. We are building a modern Wipro. We are an end-to-end digital transformation partner with the boldest ambitions. To realize them, we need people inspired by reinvention. Of yourself, your career, and your skills. We want to see the constant evolution of our business and our industry. It has always been in our DNA - as the world around us changes, so do we. Join a business powered by purpose and a place that empowers you to design your own reinvention. Come to Wipro. Realize your ambitions. Applications from people with disabilities are explicitly welcome.

Job Opportunity: Information Technology Support Engineer Location : Chennai, India (Onsite) Employment Type : Full-Time Duration: 6 Months Company Overview : AVASO Technology is a global leader in providing IT solutions and services, specializing in offering top-tier support and managed services. We are committed to delivering cutting-edge technology solutions to our clients worldwide. If you’re a passionate IT professional with hands-on experience in desktop support, join us at AVASO to help businesses thrive with reliable and efficient IT services. Position Overview: We are seeking an experienced Information Technology Support Engineer to join our team in Chennai, India. The successful candidate will provide technical support, troubleshooting, and IT assistance to end users. This role requires someone with strong technical skills and a customer-focused approach. Roles & Responsibilities Provide technical support as point of contact for IT for the site. End-user desktop, laptops, office IT with smart hand support for network and servers. Installation support for various software on end user systems and servers when required New users onboarding preparing IT assets and tools. Offboarding support, collecting IT assets and sanitizing IT assets and keep in stock. Executive / VIP support. Coordination and remote hand support to backend team for Network & server smart hand support. IP phone, Video conference support, Level 1 Multifunction Printers support. Configuring, deploying, and troubleshooting enterprise and personal desktop and laptop computers, personal productivity devices, and business applications. Supporting midrange servers. Supporting network devices such as switches, routers, Wireless Aps with the help of backend team. Handing tickets on ServiceNow or similar ticketing system. Troubleshooting VPN. Application-support with Microsoft Office (Outlook, Word, Excel, and PowerPoint) and SharePoint. Troubleshooting MS Windows 10. Troubleshooting MS Office 365 issues for end-users. Office IT Asset Management. Coordinate external vendors when engaged for support. Work independently and coordinate inhouse IT projects. Engineer should manage most of their time around activities involving BAUs - SLAs, CSAT, Response Time to Client, Average Resolution time, Open incident backlog and maintaining SOP’s and Runbooks for global team use Should provide technical guidance to Site Tech, prioritization on workload and resource capacity planning Should be leading the project support team Asset / stock management / E-Waste, Site Tech Onboarding / Training / Process alignment / Documentation , Onsite Training / User Education , Vendor Co-ordination DESIRED SKILLS & EXPERIENCE 4+ years experience in IT support demonstrating increasing levels of responsibility and technical expertise in a corporate enterprise environment. In-depth knowledge of Microsoft Windows 7 and Windows 10 operating systems and their related remote access. Knowledge & experience with ServiceNow or similar ticketing system. Understanding of Active Directory. Familiarity with Microsoft server technologies and their associated user management tools, including Active Directory, Office 365, SharePoint, File, Print, DHCP, and DNS. Self-disciplined and highly motivated. Good decision-making skills Should be able to prioritize workload based on SLA’s and user impact. Why AVASO Technology? Join a dynamic and innovative team with a global presence. Opportunities for career growth and continuous learning . Competitive salary and benefits package. Work with cutting-edge technologies to shape the future of IT solutions. How to Apply: Ready to take your career to the next level? Apply now by clicking the "Easy Apply" button or send your resume to ajay.thakur@avasotech.com. (Please do mention the Location you're applying for). AVASO Technology Solutions (referred as “ AVASO ”) do not discriminate against any employee or applicant for employment on the basis of race, color, sex, creed, religion, national origin, gender, sexual orientation, age, gender identity, pregnancy, genetic information, disability, protected veteran status, or any other status protected by state or local law, and to provide equal employment opportunity. Avaso is committed to providing a work environment that is free from discrimination and harassment, and we expect all employees to conduct themselves in a manner that reflects this commitment in all employment endeavors. All employment decisions are based on qualifications, merit, and business need.

LOOKING FOR CANDIDATES WHO CAN WORK ON CONTRACT.  PLEASE APPLY WISELY Job Title: Service Now Developer 6+ years Experience- 6+years Timing- 11 AM to 8:30 PM Location: Remote 1-2 days in a month, any location Indore, Hyderabad, Chennai, Bangalore, Pune, Gurgaon, Noida Preferred Key-Skills: 6+ years’ experience of overall service management with a strong working knowledge of various ServiceNow applications such as Incident Management, Problem Management, Change Management, Asset Management, and Service Catalog/Service Request Develop/administer/customize various modules within ServiceNow. Experienced in working on standalone and multidomain instances. Significant experience in ITBM Configuration and Administration Development, Customization, Migration, Upgrade, and version standardization of ServiceNow Experience, developing and customizing core Working knowledge of CMDB/ CSDM modules along with Asset Management. Facilitate Change Advisory Board meetings. Support end-user assistance requests. Process Incident and routine work request (RITM) tickets assigned to the department. Other duties as assigned. Excellent oral and written communication skills. Working knowledge of ITBM applications such as Ideation, Demand, PPM, and Resource Management. Interact with internal customers to scope and build out new and existing workflows that adhere to best practices. Data analysis. Administration of Service Catalog. Facilitate/administer/support Change tickets. Audit Change tickets with respect to Change Management program policies. ServiceNow Systems Administrator Certification ServiceNow Systems Developer Certification Working knowledge of Agile Create Incident template forms. Develop and analyze reports, dashboard views. Roles & Responsibility: Successfully plan, execute, monitor, control, and close all technical tasks related to configuration and implementation of all aspects of the ServiceNow platform. Can break down the requirements, develop and demo the dashboards and reports to end user/clients Work with clients/ end users to understand their tasks and work on them within the SLA. Update and maintain a comprehensive testing protocol for ServiceNow instance upgrades to certify all applications for use after the upgrade. Obtain and analyze/interpret business requirements to purpose sustainable solutions in ServiceNow. Create and maintain system design and operations documentation. Strength in building and maintaining the client relationship. Strong ability to prioritize a multitude of client requests and requirements. Well-organized self-starter and strong ability to work remotely in a self-directed capacity across multiple engagements. BGV READY Share resume at hiring@devlabsalliance.com

Summary Position Summary Role Responsibilities: You will partner with business and IT operations stakeholders to define, prioritize, and execute ServiceNow CMDB operational needs and enhancements to successfully deliver CMDB capabilities which includes CMDB administration, Discovery. Additional responsibilities include: Build and develop ServiceNow Discovery and Service Mapping patterns to support business and IT Administers operational support of ServiceNow ITOM to ensure it is run and maintained in keeping with industry standards and best practices and meet the business and IT needs. Establish, review and optimize new/existing processes to improve customer experience and overall delivery of business outcomes. Forge strong, collaborative relationships and build consensus among competing stakeholders across business and IT peers, leveraging exceptional communication and interpersonal skills. Required Education, Qualifications, and Experience Settings : Expertise and experience with ServiceNow CMDB product is required ServiceNow experience with discovery, Broad general knowledge of IT infrastructure topology including typical application, server & networking configurations and how they can be documented using a common data model Good Knowledge on IT Service Management Practices. Job Description: 3+ yrs Experience with various ServiceNow modules, including Normalization Data Services, ITOM Discovery, Configuration Management Lifecycle, Common Services Data Model, Service Mapping. Understanding of ServiceNow CMDB, Identification and Reconciliation Engine, and workflow capabilities. Familiarity with platform security and integration best practices. Create, maintain, and enhance future integrations between ServiceNow and other systems. Experience in implementing Discovery and Service Mapping solutions. Ability to perform assessments and provide standard processes for Discovery and Service Mapping. Understanding of Discovery scheduling and potential network impacts. Experience with Configuration Item blueprint and CMDB Health dashboard configuration, including remediation of duplicate and stale CI items. Expert understanding of import sets, transform maps, and ServiceNow data mapping. Knowledge of ServiceNow CMDB class hierarchy and its relation to Asset and Configuration Management. Fundamental knowledge of Common Services Data Model (CSDM). Experience with additional product lines on the ServiceNow platform, such as ITSM, ITBM, and/or ITAM. QUALIFICATIONS EXPERIENCE & EDUCATION : Experience with the ServiceNow CMDB and Discovery. Detailed understanding of and experience with, ITIL processes Excellent oral, written, presentation, and communication skills Ability to effectively prioritize and execute in a high-pressure environment Ability to independently set priorities and meet deadlines in a fast- paced environment, a self-starter Our purpose Deloitte’s purpose is to make an impact that matters for our people, clients, and communities. At Deloitte, purpose is synonymous with how we work every day. It defines who we are. Our purpose comes through in our work with clients that enables impact and value in their organizations, as well as through our own investments, commitments, and actions across areas that help drive positive outcomes for our communities. Our people and culture Our inclusive culture empowers our people to be who they are, contribute their unique perspectives, and make a difference individually and collectively. It enables us to leverage different ideas and perspectives, and bring more creativity and innovation to help solve our clients' most complex challenges. This makes Deloitte one of the most rewarding places to work. Professional development At Deloitte, professionals have the opportunity to work with some of the best and discover what works best for them. Here, we prioritize professional growth, offering diverse learning and networking opportunities to help accelerate careers and enhance leadership skills. Our state-of-the-art DU: The Leadership Center in India, located in Hyderabad, represents a tangible symbol of our commitment to the holistic growth and development of our people. Explore DU: The Leadership Center in India . Benefits To Help You Thrive At Deloitte, we know that great people make a great organization. Our comprehensive rewards program helps us deliver a distinctly Deloitte experience that helps that empowers our professionals to thrive mentally, physically, and financially—and live their purpose. To support our professionals and their loved ones, we offer a broad range of benefits. Eligibility requirements may be based on role, tenure, type of employment and/ or other criteria. Learn more about what working at Deloitte can mean for you. Recruiting tips From developing a stand out resume to putting your best foot forward in the interview, we want you to feel prepared and confident as you explore opportunities at Deloitte. Check out recruiting tips from Deloitte recruiters. Requisition code: 307566

A ServiceNow Technical Lead is responsible for designing, developing, and implementing solutions within the ServiceNow platform. They work closely with business stakeholders, administrators, and IT teams to customize and optimize ServiceNow applications. Candidate will be responsible for developing teams, implementing best practices, and aligning ServiceNow solutions with business objectives. Experience : - 7 to 10 years of experience in ServiceNow development and leadership roles. Key Responsibilities Mentor ServiceNow developers, ensuring best practices in coding, configuration, and integrations. Define and execute the ServiceNow development roadmap, aligning with organizational goals. Collaborate with IT leadership and stakeholders to drive platform adoption and innovation. Establish governance frameworks, coding standards, and security protocols for ServiceNow development. Responsible for - design, development, and deployment of ServiceNow applications, service catalog items, workflows, and integrations along with effort & schedule estimates. Provide technical solutions, design and development guidance to the engineering team for ITSM, ITOM, HRSD, SecOps, and other ServiceNow modules. Lead complex integrations with third-party applications using REST, SOAP, LDAP, MID Server, and APIs. Implement automation, AI/ML-driven workflows, and ServiceNow best practices to enhance business processes. Ensure compliance with ITIL frameworks, security policies, and ServiceNow standards. Support the Operations /SRE team to manage system upgrades, patching, and overall platform stability. Work closely with business units, IT teams, and ServiceNow administrators to gather requirements and translate them into solutions. Support the Transformation lead for continuous service improvement and Ops Lead for the platform management activities i.e. EOL upgrades and Family updates. Required Skills & Qualifications: Technical Expertise: -Strong expertise in JavaScript, Glide API, AngularJS, HTML, CSS, and ServiceNow development frameworks. -Deep knowledge of ITSM, ITOM, CMDB, HRSD, SecOps, CSM, and custom application development on ServiceNow. -Proven experience in enterprise-wide integrations and ServiceNow architecture design. -Experience in CI/CD, DevOps methodologies, and Agile/Scrum development.

Job Title: ServiceNow Solution Architect Job Location: Remote (India Preferred) We’re hiring a ServiceNow Technical Expert / Solution Architect to lead the design and implementation of ServiceNow solutions for a major client. If you have deep platform expertise, love clean API-first design, and enjoy working with global teams, we want to hear from you. What You’ll Do: Lead technical design and configuration of ServiceNow modules and integrations Define platform best practices and guide sprint planning with software teams Ensure clean, scalable integration with SAP and other internal systems Review implementation approaches to avoid excessive customization Conduct documentation and periodic knowledge transfer to client teams What You Bring: 8+ years in ServiceNow technical roles (Solution Architect, Platform Owner, etc.) Strong hands-on experience with ServiceNow data models, scripting, and APIs Proven expertise working in API-first environments across multiple systems Experience coordinating with SIs/implementation partners and ISVs Ability to guide scalable and compliant architecture decisions

Job Title: SRE Azure DevOps Engineer Experience: 6+ Years Location: Remote Contract Duration: Short Term Work Time: IST Shift Job Description We are seeking a highly skilled SRE Azure DevOps Engineer with expertise in monitoring, automation, and CI/CD pipeline management. This role requires integrating observability tools such as AppDynamics, handling incident/change workflows via ServiceNow, and enhancing system reliability through proactive monitoring and self-healing automation in a .NET environment. Responsibilities: Integrate and maintain observability tools such as AppDynamics and manage dashboards Build, manage, and optimize CI/CD pipelines for .NET applications Create dashboards to monitor build stability and performance metrics Implement and maintain test automation within the CI/CD pipeline Analyze logs and telemetry for early issue detection and performance trends Automate test validations, pre-deployment checks, and post-deployment verifications Develop automated workflows for proactive restarts and self-healing scenarios Fine-tune alert rules and monitoring configurations to enhance issue detection Must-Have: Experience with monitoring tools and observability dashboards, particularly AppDynamics Proven skills in CI/CD pipeline creation and optimization using Azure DevOps Integration of monitoring/logging tools like AppDynamics into pipeline stages Understanding of automated testing workflows Practical experience in incident and change management via ServiceNow Ability to develop self-healing automation or recovery scripts for known issues Proficiency in analyzing telemetry/log data to detect patterns and behaviors Experience with post-release performance optimization Good To Have: Familiarity with Splunk Experience using Postman and Swagger for API testing Basic knowledge of test automation tools like Selenium or JMeter Light scripting experience in PowerShell, Bash, or Python Microsoft Azure certification (e.g., AZ-104) Domain experience in travel or cruise industries Skills & Requirements: Azure DevOps (Pipelines, Repositories, Automation) ServiceNow (Incident, Change, Problem Management) AppDynamics (Performance Monitoring, Alerting) Microsoft Azure (Deployment, Monitoring)

Job Description Say yes to a better tomorrow! SHL, People Science. People Answers. Ever wondered what it takes to defend a company’s digital infrastructure against evolving cyber threats? We’re seeking a Network Security Engineer to protect SHL’s networks and cloud environments by designing and implementing cutting-edge security solutions. If you excel at decoding intricate security difficulties, monitoring for threats, and driving proactive defences while collaborating across teams, this role offers a unique chance to make a tangible impact. Can you blend deep technical expertise, strategic insight, and a vigilant mindset to keep our systems secure and resilient? If so, we’d love to hear your vision! A great benefits package is offered in a culture where career development, with ongoing manager guidance, collaboration, flexibility, diversity and inclusivity are all intrinsic to our culture. There is a huge investment in SHL currently so there ’ s no better time to become a part of something transformational. What You’ll Be Doing Design and guide network security tools—firewalls, IDS/IPS, VPNs, SASE. Implement AWS security services (WAF, Shield, GuardDuty, IAM, Security Hub). Monitor network activity and attend to security incidents. Troubleshoot application, network, and authentication issues. Conduct risk assessments, firewall reviews, and assist audits. Collaborate across teams to strengthen security posture. Essential What We’re Looking For TCP/IP, routing, switching, SD-WAN, DNS, and load balancing. Familiarity with cloud security and AWS security services. Incident response, scripting (Python, PowerShell), and monitoring tools (SolarWinds, PRTG). Familiarity with NIST, ISO 27001, and CIS frameworks. Excellent troubleshooting, communication, and collaboration experience. Desirables Incident management and ticketing systems like ServiceNow or Jira. Experience with cloud network infrastructure (AWS, Azure, Google Cloud) Prior experience aiding 24x7 operations in a global NOC environment. Get In Touch Find out how this unique opportunity can help you achieve your career goals by applying to our knowledgeable Talent Acquisition team. Choose a new path with SHL. Apply now and secure your future with SHL. #NetworkSecurity #SHLCareers About Us We unlock the possibilities of businesses through the power of people, science and technology. We started this industry of people insight more than 40 years ago and continue to lead the market with powerhouse product launches, ground-breaking science and business transformation. When you inspire and transform people’s lives, you will experience the greatest business outcomes possible. SHL’s products insights, experiences, and services can help achieve growth at scale. What SHL Can Offer You SHL is an equal opportunity employer. We support and encourage applications from a diverse range of candidates. We can, and do make adjustments to make sure our recruitment process is as inclusive as possible.

Location: Noida/Bangalore Exp:- 5-8 yrs Key Responsibilities: EA module mandatory Define test strategy, scenarios, traceability matrix, and success criteria Coordinate with functional consultants and client UAT teams Manage defect triage, retesting, and sign-off procedures Support test automation planning where applicable Required Skills: 5–8 years of overall QA experience with a focus on the ServiceNow platform. Strong testing experience in ServiceNow SPM (Strategic Portfolio Management) and Enterprise Architect (EA) modules. Familiarity with form design, business rules, flow designer, and custom scripts within ServiceNow. Good exposure to integration testing with external systems using REST/SOAP APIs. Knowledge of ITIL processes and best practices. Strong analytical, troubleshooting, and documentation skills. Excellent verbal and written communication. ServiceNow System Administrator Certification is mandatory

Job description: Experience: 5+ Years Shift: 9 AM to 6 PM Hybrid work Mode Job Description: We are looking for a ServiceNow ITSM and Integration Specialist to identify, design and deliver larger or more complex architectures, strategies and specific solutions through the ServiceNow platform. The role holder will • In-depth knowledge of the ServiceNow Platform, technology, development, integration and modules, to design, develop, implement and test modules in line with agreed timelines, budget, costs, quality and development standards. • Hands on ITSM process implementation experience on ITSM modules: Incident Management, Problem Management, Change Management, Knowledge Management, etc. • Hands on Integration implementation experience and In-depth knowledge of designing, developing complex solution of integration of ServiceNow with external tools (e.g., SalesForce, SCOM , MuleSoft, SnapLogic, Perspectium etc.) And ServiceNow to ServiceNow Integration as per Business needs. • In-depth knowledge of Inbound and Outbound Integrations and concepts Rest and Soap services. • Hands on implementation experience on Bi-directional Integrations custom integration. • Hands on experience on implementation of Custom Rest and Soap services. • Identification & design of ServiceNow integration requirements, including • ServiceNow Mid-tier setup • Event Management integration • Service Mapping & Discovery integration (CMDB) • Develop and configure ServiceNow ITSM application, Service Portal in accordance with customer requirements and best practices. • Collaborate with business stakeholders to gather and analyze requirements and translate them into technical specifications and solutions. • Develop UI forms, UI Actions, notifications, workflows, Transform Maps, and Flows via Flow Designer. • Create JavaScript server/client code and components: Script Includes, Business Rules, Client Scripts, ACLs, etc. • Create, modify, and publish service catalog and Record producers. • Suggest and implement proposals for process improvements within projects, once agreed. • Provide technical documentation on modules / products, following company standards on customer projects. • Maintain high level of product and solution knowledge and maintains an up-to-date skills profile in ServiceNow and Java Scripting, HTML. • Ability to drive business requirements and take an active/leading role with customer stakeholders including C-level / director level / users. • Advise, mentor, and provide hands-on assistance to other team members regarding the technical solution design and execution. • Develop and document best practice approaches and reusable assets for the deployment team. • Create and design user stories as well as assess solution built by developers and Support and Perform system testing and systems integration testing. • Support user acceptance testing • Support go-live and early life/warranty support periods. • Stay up to date with the latest ServiceNow features and functionalities and make recommendations for improvement.

Job description: We are looking for a ServiceNow ITSM Implementation Specialist to identify, design and deliver larger or more complex architectures, strategies and specific solutions through the ServiceNow platform. The role holder will In depth knowledge of the ServiceNow Platform, from the technology, development, integration an d modules, to design, develop, implement and test modules in line with agreed timelines, budget, costs, quality and development standards. Provide integration facilities and provisions logistics on ServiceNow implementation projects, for the required custo mer integrations. Suggest and implement proposals for process improvements within projects, once agreed. Use new technologies and methods actively to develop competitive services on customer projects. Provide technical documentation on modules / products, following company standards on customer projects. Maintain high level of product and solution knowledge and maintains an up to date skills profile in ServiceNow and Java Scripting, HTML. Ability to drive business requirements and take an active/leading rol e with customer stakeholders including C level / director level / users. Designing and configuring ServiceNow ITSM suites Coordinate with your respective Product System Administrator counterpart and/or Platform System Administrator (if applicable) and assi st when new ServiceNow patches/releases are applied to instances Providing ServiceNow configuration assistance including, but not limited to: data imports and software integrations Assisting in troubleshooting patch / release management issues focusing on ITSM Develop UI forms, fields, notifications and workflows Maintain JavaScript server/client code Create, monitor, modify, and publish service catalog workflows with approvals Create an access control rule (ACL)

Job description: Experience: 3- 5 Years Hybrid Shift: 9 AM to 6 PM Job Description: We are looking for a ServiceNow ITSM Implementation Specialist to identify, design and deliver larger or more complex architectures, strategies and specific solutions through the ServiceNow platform. In depth knowledge of the ServiceNow Platform, from the technology, development, integration an d modules, to design, develop, implement and test modules in line with agreed timelines, budget, costs, quality and development standards. Provide integration facilities and provisions logistics on ServiceNow implementation projects, for the required custo mer integrations. Suggest and implement proposals for process improvements within projects, once agreed. Use new technologies and methods actively to develop competitive services on customer projects. Provide technical documentation on modules / products, following company standards on customer projects. Maintain high level of product and solution knowledge and maintains an up to date skills profile in ServiceNow and Java Scripting, HTML. Ability to drive business requirements and take an active/leading rol e with customer stakeholders including C level / director level / users. Designing and configuring ServiceNow ITSM suites Coordinate with your respective Product System Administrator counterpart and/or Platform System Administrator (if applicable) and assi st when new ServiceNow patches/releases are applied to instances Providing ServiceNow configuration assistance including, but not limited to: data imports and software integrations Assisting in troubleshooting patch / release management issues focusing on ITSM Develop UI forms, fields, notifications and workflows Maintain JavaScript server/client code Create, monitor, modify, and publish service catalog workflows with approvals Create an access control rule (ACL) akshita.seth@fujitsu.com

Job description: Experience: 3- 5 Years Hybrid Shift: 9 AM to 6 PM Job Description: We are looking for a ServiceNow ITSM Implementation Specialist to identify, design and deliver larger or more complex architectures, strategies and specific solutions through the ServiceNow platform. In depth knowledge of the ServiceNow Platform, from the technology, development, integration an d modules, to design, develop, implement and test modules in line with agreed timelines, budget, costs, quality and development standards. Provide integration facilities and provisions logistics on ServiceNow implementation projects, for the required custo mer integrations. Suggest and implement proposals for process improvements within projects, once agreed. Use new technologies and methods actively to develop competitive services on customer projects. Provide technical documentation on modules / products, following company standards on customer projects. Maintain high level of product and solution knowledge and maintains an up to date skills profile in ServiceNow and Java Scripting, HTML. Ability to drive business requirements and take an active/leading rol e with customer stakeholders including C level / director level / users. Designing and configuring ServiceNow ITSM suites Coordinate with your respective Product System Administrator counterpart and/or Platform System Administrator (if applicable) and assi st when new ServiceNow patches/releases are applied to instances Providing ServiceNow configuration assistance including, but not limited to: data imports and software integrations Assisting in troubleshooting patch / release management issues focusing on ITSM Develop UI forms, fields, notifications and workflows Maintain JavaScript server/client code Create, monitor, modify, and publish service catalog workflows with approvals Create an access control rule (ACL) akshita.seth@fujitsu.com

Job Title: Business Development Manager (BDM) Company: Sunlight Technologies Inc. Sunlight Technologies Inc. is an E-Verify Company that specializes in Java Full Stack, DevOps, and Data Analytics training and placement. The company also offers consulting and professional services to direct clients and system integrators to meet their technology needs. Location: Hyderabad Shift:7 PM – 4 AM IST Experience: 7+ years (3+ years in ServiceNow sales) We are seeking a highly experienced Business Development Manager (BDM) with expertise in ServiceNow sales. The primary focus of this role is to convert leads into high-value prospects and drive revenue growth. The ideal candidate will have a strong background in enterprise IT sales, deep knowledge of Service Now solutions, and a proven track record of closing complex deals. Key Responsibilities: 1. Lead Qualification & Sales Conversion Identify, qualify, and nurture incoming leads into potential business opportunities. Develop a structured follow-up strategy to engage leads and accelerate conversion. Conduct needs analysis to position ServiceNow solutions as the best fit for clients. 2. Client Engagement & Relationship Building Establish and maintain strong relationships with C-level executives, IT leaders, and key decision-makers. Conduct presentations, demos, and product discussions to showcase ServiceNow capabilities. Customize ServiceNow solutions to meet client-specific business challenges. 3. Closing Deals & Revenue Growth Drive the end-to-end sales cycle, from lead engagement to contract closure. Negotiate and finalize pricing, contracts, and service agreements. Achieve and exceed monthly, quarterly, and annual sales targets. 4. Internal Collaboration & Strategy Execution Work closely with pre-sales, marketing, and technical teams to optimize sales efforts. Provide market intelligence and insights to enhance lead generation strategies. Maintain accurate records in CRM tools (Salesforce, HubSpot, etc.) and track performance metrics. 5. Reporting & Forecasting Maintain an accurate sales pipeline and conversion reports. Provide weekly sales forecasts and competitor analysis to senior management. Identify trends and opportunities to refine sales strategies. Key Requirements: · Minimum 7+ years of experience in IT sales, with at least 4+ years in ServiceNow sales. · Proven track record of lead conversion, enterprise sales, and closing high-value deals. · Strong understanding of ServiceNow ITSM, ITOM, ITBM, HRSD, SecOps, and CSM solutions. · Experience in B2B enterprise sales, especially in IT services and SaaS solutions. · Excellent sales conversion, negotiation, and relationship management skills. · Ability to communicate effectively with CXOs, IT directors, and decision-makers. · Strong knowledge of CRM tools (Salesforce, HubSpot, or similar). · Self-motivated, results-driven, and capable of handling long sales cycles. · Bachelor’s degree in Business, IT, Engineering, or a related field (MBA preferred). Why Join Us? Work in a high-growth ServiceNow sales environment with ample career advancement opportunities. Competitive salary, performance-based incentives, and rewards for high achievers. Be a key contributor in a fast-growing digital transformation and automation company.

🚨 We're Hiring: ServiceNow Business Analyst 🚨 📍 Location: Remote (1–2 days/month onsite) — Indore, Hyderabad, Chennai, Bangalore, Pune, Gurgaon, Noida 🕒 Timing: 11 AM – 8:30 PM 📅 Experience: 6+ years We’re looking for an experienced ServiceNow Business Analyst with strong ITSM and ITBM knowledge to support and optimize ServiceNow modules including Incident, Change, Problem, Asset, Service Catalog, and more. 🔹 4+ years of hands-on SNOW experience 🔹 Strong understanding of ITSM & ITBM modules 🔹 Experience with reporting, dashboards, and Change Advisory Boards 🔹 ServiceNow Admin certification preferred 🔹 Excellent communication & stakeholder management skills 🔹 Agile project experience

Role - ServiceNow Consultant (Development) Experience - 9 - 13 years Work Location - Gurgaon and Noida About Company: A global leader in professional services, this organization operates at the intersection of risk, strategy, and people. With over 85,000 colleagues across 130+ countries and $23 billion in annual revenue, it delivers expert advisory and technology-driven solutions across insurance, risk management, reinsurance, human capital, health, and strategic consulting. The firm is committed to diversity, inclusion, and fostering a flexible, hybrid work culture that encourages collaboration, innovation, and continuous growth. Role Overview: Seeking a hands-on Lead Software Engineer to drive engineering excellence, champion AI integration, and lead high-performing teams. This role emphasizes product delivery with a focus on security, scalability, reliability, maintainability, testability, and AI innovation. Key Responsibilities: Lead and mentor development teams, fostering growth and innovation. Design and deliver scalable ServiceNow IRM/GRC solutions. Integrate AI/ML models and productivity tools like GitHub Copilot. Collaborate with data scientists and stakeholders on AI-driven features. Ensure robust DevOps, CI/CD, and test engineering practices. Advocate Agile, TDD, and continuous improvement methodologies. Conduct code reviews and ensure coding best practices. Address performance, observability (e.g., Datadog), and security (SAST/DAST). Requirements: Bachelor’s in CS, IT, or related field. 5+ years of ServiceNow development experience, with IRM/GRC focus. Strong scripting, integration (REST APIs/JSON), and workspace configuration experience. Team leadership and mentoring capabilities. Excellent communication skills. Understanding of operational risk and compliance management. Preferred Certifications: ServiceNow CSA, CAD, CIS–Risk & Compliance (preferred). Experience with ITSM, ITOM, or CTA certification is a plus.

About Company: GSPANN is a US California Bay Area-based consulting services provider focused on implementations in Enterprise Content Management, Business Intelligence & Mobile Solution initiatives. More than 90% of our current clientele are FORTUNE 1000 organizations. We specialize in strategy, architecture, delivery and support of solutions in the ECM, BI and Mobility space Position: Delivery Manager - SAP Experience: 14+ Yrs Job location: Gurugram Skills: Delivery Management, SAP AMS (Application Management Services), Exp. in handling SAP Support Project, KPI Job Description: We are seeking an experienced SAP Program Manager to lead a multi-module SAP project. The ideal candidate will have strong delivery management experience, excellent client-facing skills, and a proven ability to lead cross-functional SAP teams in a dynamic, high-paced environment. Key Responsibilities: Act as the single point of contact for the SAP Support program across modules. Own overall SAP service delivery across all functional and technical modules, ensuring consistent performance and adherence to contractual SLAs and KPIs. Lead a cross-functional team of SAP consultants, support analysts, and technical leads to deliver high-quality support and enhancements. Ensure efficient incident lifecycle management including incident logging, prioritization, root cause analysis, and resolution, with proactive monitoring and trend analysis. Drive Change Request (CR) governance scoping, effort estimation, cost approvals, implementation planning, and sign-offs. Collaborate with the SAP Basis and Infrastructure teams to coordinate system refreshes, patch updates, user access controls, and landscape optimizations. Coordinate integration points between SAP and third-party systems (e.g., SuccessFactors, Ariba, non-SAP apps), ensuring seamless data flow and process alignment. Define and enforce SOPs, escalation matrices, and communication protocols for critical issues and high-priority incidents. Lead the end-to-end delivery of support services (L1, L2, L3), ensuring SLA adherence and ticket resolution within committed timelines. Coordinate with onshore and offshore teams to ensure 24x7 support coverage and smooth handovers. Drive incident, problem, change, and release management processes. Establish and monitor KPIs, SLAs, and operational dashboards for continuous service improvement. Conduct regular service review meetings with business stakeholders and ensure customer satisfaction. Provide governance on SAP Change Requests and enhancements pipeline. Prepare and present weekly/monthly status reports and executive summaries. Mandatory Skills & Qualifications: Proven experience managing large-scale SAP AMS (Application Management Services) engagements. Strong understanding of SAP ECC. Prior experience in handling SAP Support Project is a must. Excellent communication, stakeholder management, and escalation handling skills. Proficient in tools like ServiceNow, Solution Manager, or equivalent ticketing systems. Experience in hybrid delivery models (onshore/offshore).

About Birlasoft: Birlasoft, a powerhouse where domain expertise, enterprise solutions, and digital technologies converge to redefine business processes. We take pride in our consultative and design thinking approach, driving societal progress by enabling our customers to run businesses with unmatched efficiency and innovation. As part of the CKA Birla Group, a multibillion-dollar enterprise, we boast a 12,500+ professional team committed to upholding the Group's 162-year legacy. Our core values prioritize Diversity, Equity, and Inclusion (DEI) initiatives, along with Corporate Sustainable Responsibility (CSR) activities, demonstrating our dedication to building inclusive and sustainable communities. Join us in shaping a future where technology seamlessly aligns with purpose. About the Job – Role's responsibilities in leading and guiding the technical aspects of ITOM implementations and support, focusing on areas like discovery, service mapping, configuration management, and event management. The technical lead will be responsible for guiding the development and maintenance of ITOM solutions, ensuring they meet business needs and adhere to industry best practices. Job Title - SNOW Architect Location: Noida/Pune/Bengaluru/Mumbai/Chennai Educational Background: Bachelor’s degree in computer science, Information Technology, or related field. Mode of Work- Hybrid Experience Required - 8-10 Relevant Years Job Responsibilities: Expertise in understanding the customer business need and decipher it for technical development in ServiceNow Specialization in designing solutions on ServiceNow platform basis the customer need Specialization in providing scope, effort estimates and suggesting development methodology for the required ServiceNow solutions Experience in creating user stories or work break down structures to enable the technical team to work upon deliverables Experience in tracking work items and reporting the progress to different stakeholders Experience in handling escalations from within the team as well as project stakeholders Know how to conduct requirement gathering for ServiceNow implementation Experience in designing Technical (LLD) Design Documents, Training Documents etc. Experience in conducting Technical Reviews, End User Trainings Strong Experience in configuration of IT Service Mgmt. – Incident Mgmt., Problem Mgmt., Change Mgmt., Release Mgmt., Service Request, Service Portal, Service Catalog, Asset and User Set up Strong development experience in ServiceNow (REST/SOAP Webservices, java scripting etc.) Experience in configuration of CMDB, Asset Mgmt. and Orchestrations for SW Dist. Expertise in setting up ServiceNow ITBM – Project, Portfolio, Demand, Resource and Finance Expertise in designing ServiceNow Reports and setting up Performance Analytics Experience in creating custom processes, custom 3rd party integrations and custom applications Demonstrate an awareness of Best Practices of ServiceNow implementation Ability to work, lead and manage a global team Experience in project management and understanding of the contracts, etc. to lead the project delivery Experience in coordination with different stakeholders both customer and internal to effectively deliver the project on time, within scope and within budget Strong problem solving and troubleshooting skills with the ability to exercise mature judgment Good English communications skill to communicate effectively with team members and customers Knowledge of ServiceNow upgrade, cloning and working with ServiceNow HI support team Experience in set up of ServiceNow integration (LDAP/SSO, Email, Chat, etc.) Experience & Knowledge of Domain separation implementation Experience in Data segregation.

About Birlasoft: Birlasoft, a powerhouse where domain expertise, enterprise solutions, and digital technologies converge to redefine business processes. We take pride in our consultative and design thinking approach, driving societal progress by enabling our customers to run businesses with unmatched efficiency and innovation. As part of the CKA Birla Group, a multibillion-dollar enterprise, we boast a 12,500+ professional team committed to upholding the Group's 162-year legacy. Our core values prioritize Diversity, Equity, and Inclusion (DEI) initiatives, along with Corporate Sustainable Responsibility (CSR) activities, demonstrating our dedication to building inclusive and sustainable communities. Join us in shaping a future where technology seamlessly aligns with purpose. About the Job – We are seeking an experienced SNOW Developer who can leads the design, development, and customization of the ServiceNow platform to streamline business workflows and IT operations Job Title - Senior ServiceNow Developer Location: Noida/Pune/Bengaluru/Mumbai/Chennai Educational Background: Bachelor’s degree in computer science, Information Technology, or related field. Mode of Work- Hybrid Experience Required - 6-8 years Mandatory Required skills- Expertise in understanding the customer business need and decipher it for technical development in ServiceNow Specialization in designing solutions on ServiceNow platform basis the customer need Specialization in providing scope, effort estimates and suggesting development methodology for the required ServiceNow solutions Experience in creating user stories or work break down structures to enable the technical team to work upon deliverables Experience in ITSM, HRSD and Portal development and design Experience in tracking work items and reporting the progress to different stakeholders Experience in handling escalations from within the team as well as project stakeholders Know how to conduct requirement gathering for ServiceNow implementation Experience in designing Technical (LLD) Design Documents, Training Documents etc. Experience in conducting Technical Reviews, End User Trainings Strong Experience in configuration of IT Service Mgmt. – Incident Mgmt., Problem Mgmt., Change Mgmt., Release Mgmt., Service Request, Service Portal, Service Catalog, Asset and User Set up Strong development experience in ServiceNow (REST/SOAP Webservices, java scripting etc.) Experience in configuration of CMDB, Asset Mgmt. and Orchestrations for SW Dist. Expertise in setting up ServiceNow ITBM – Project, Portfolio, Demand, Resource and Finance Expertise in designing ServiceNow Reports and setting up Performance Analytics Experience in creating custom processes, custom 3rd party integrations and custom applications Demonstrate an awareness of Best Practices of ServiceNow implementation Ability to work, lead and manage a global team Experience in project management and understanding of the contracts, etc. to lead the project delivery Experience in coordination with different stakeholders both customer and internal to effectively deliver the project on time, within scope and within budget Strong problem solving and troubleshooting skills with the ability to exercise mature judgment Good English communications skill to communicate effectively with team members and customers Knowledge of ServiceNow upgrade, cloning and working with ServiceNow HI support team Experience in set up of ServiceNow integration (LDAP/SSO, Email, Chat, etc.) Experience & Knowledge of Domain separation implementation Experience in Data segregation. Certifications: ServiceNow Implementation Certified – ITSM, HRSD

About Client: Our Client is a global IT services company headquartered in Southborough, Massachusetts, USA. Founded in 1996, with a revenue of $1.8B, with 35,000+ associates worldwide, specializes in digital engineering, and IT services company helping clients modernize their technology infrastructure, adopt cloud and AI solutions, and accelerate innovation. It partners with major firms in banking, healthcare, telecom, and media. Our Client is known for combining deep industry expertise with agile development practices, enabling scalable and cost-effective digital transformation. The company operates in over 50 locations across more than 25 countries, has delivery centers in Asia, Europe, and North America and is backed by Baring Private Equity Asia. Job Title: Servicenow Developer Key Skills: Servicenow,Hrsd,Javascript,Angularjs Job Locations: Hyderabad, Bangalore Experience: 6 – 12 Years Budget: 13 – 20 LPA Education Qualification : Any Graduation Work Mode: Hybrid Employment Type: Contract Notice Period: Immediate - 15 Days Interview Mode: 2 Rounds of Technical Interview + Including Client round Job Description: JD- We are seeking a highly skilled ServiceNow Developer to join our team. The ideal candidate will have a strong understanding of ServiceNow's core functionalities and a proven track record of delivering innovative solutions. Responsibilities: Design, develop, and implement custom applications and workflows using ServiceNow's scripting languages (JavaScript, AngularJS) Create and customize ServiceNow forms, scripts, and UI pages to meet business requirements Leverage UI Builder to create modern, user-friendly interfaces Manage ServiceNow instance configuration, including user roles, security access controls (ACLs), and business rules Configure and maintain ServiceNow Now Assist, Virtual Agent, HR Service Delivery (HRSD) modules, including case management, knowledge management, and reporting Implement workflows and automation to streamline HR processes Design and develop virtual agent conversations and integrations to provide automated support to users Create and manage automated workflows using Flow Designer to streamline processes and reduce manual effort Manage and maintain knowledge articles, categories, and search configurations to improve knowledge accessibility Configure and customize Employee Center Pro to provide a seamless employee experience Write SQL queries and use Glide scripting to retrieve and manipulate data from the ServiceNow database Technical Skills and Experience: Strong proficiency in JavaScript and ServiceNow scripting languages (JS, AngularJS) Solid understanding of ServiceNow core concepts, including configuration, scripting, and workflow automation Experience with ServiceNow Now Assist, HRSD, Virtual Agent, Flow Designer, Integration Hub, and UI Builder Knowledge of REST/SOAP APIs and web services Experience with database queries (SQL, Glide) Strong problem-solving and analytical skills Excellent communication and interpersonal skills Ability to work independently and as part of a team. Interested Candidates please share your CV to jyothi.a@people-prime.com