9230 Servicenow Jobs - Page 2

Job Title:Cloud/ITSM Project Manager-PIExperience5-10 YearsLocation:Hyderabad : Job Overview: The Support Project Manager will be responsible for overseeing and managing the day-to-day support of our IT platforms. This role involves coordinating between various teams, managing support processes, and ensuring that platform issues are resolved efficiently to minimize downtime and enhance user satisfaction. The ideal candidate will have a strong background in IT support, project management, and a proven track record of successfully leading support initiatives in a fast-paced environment. Responsibilities: Project Management:Lead and manage support projects from inception to completion, ensuring they are delivered on time, within scope, and on budget. Platform Support:Oversee the day-to-day support of IT platforms, including troubleshooting, issue resolution, and system maintenance. IT Service Management (ITSM):Apply ITSM principles and ITIL methodologies to improve service delivery processes and ensure that projects align with ITIL best practices. Incident Management:Handle escalations and complex support issues, coordinating with technical teams to ensure timely resolution. Team Coordination:Work with cross-functional teams to implement and optimize ITSM processes, including Incident Management, Problem Management, Change Management, and Service Request Management. Process Improvement:Ensure seamless integration of ITSM practices with other business operations to improve service efficiency and customer satisfaction. Stakeholder Communication:Maintain regular communication with stakeholders to provide updates on project status, support issues, and resolutions. Reporting:Generate and analyze reports on platform performance, support metrics, and project progress to drive data-driven decision-making. Qualifications: 5+ years of experience in IT support and Project Management Experience with monitoring and Performance management tools like Jira, ServiceNow, salesforce, SolarWinds, Splunk, or other IT monitoring solutions. Strong understanding of ITIL frameworks, incident management, change management, and risk management Proven ability to manage projects effectively, with strong organizational and problem-solving skills. Knowledge of networks, servers, cloud computing, and data backups and Familiarity with AWS, Azure, or Google Cloud for managed services would be an advantage.

Candidate having 7+ years of experience in below mentioned areas - Experience in ServiceNow ITSM Development Incident Management development and support Case Management - working on cases assigned Service Request management - creation of catalog item Load data through import set and transform map - understanding of data source, import set table and transform map. ServiceNow support activity - incident, cases and catalogue task Story creation - related to defect raised by customer, need to create story with all the required details Email Notification - development and troubleshot Troubleshot script by using log. Agile Methodology - understanding the development process and scrum call Mandatory Skills: ServiceNow Development and support Keywords to search in Resume: ServiceNow Development and Support, Agile project management Skills: ServiceNow, Agile Project Management, JavaScript Phone -: 9584022831 Email -: Mayank@axiomsoftwaresolutions.com

Candidate should have the ability to perform in a dynamically changing environment Minimum 3 years of implementation/customization experience on ServiceNow Exposure on ServiceNow integration protocols with other application/systems Excellent attention to details, ability to multitask, and effective time management skills Knowledge of web based development languages; specifically JavaScript, Ajax Exposure of ITSM Framework and ITIL ITIL/ServiceNow certifications will be an added advantage Excellent Communication Skills Must-Have Certifications • Certified System Administrator (Desired) ITIL Certifications (Preferred) Other Service-Now Certifications (Preferred)

Hello, I hope you are doing well! We have great opportunity for Servicenow CMDB Developer. Exp - 3 yrs to 12yrs Notice period - Immediate - 30 days Location - PAN India Mandatory skillset - Design and develop CMDB data models, CI classes, and relationships in ServiceNow. Implement and maintain Discovery and Service Mapping to populate and update the CMDB. Integrate external data sources with the CMDB using APIs, MID Servers, and ETL tools. Ensure data integrity, normalization, and compliance with CMDB governance policies. Collaborate with stakeholders to define CI requirements and support ITSM, ITOM, and other ServiceNow modules. Develop and maintain CMDB health dashboards, audits, and reconciliation processes. Troubleshoot and resolve CMDB-related issues, including data quality and performance. Document CMDB architecture, processes, and procedures. Stay current with ServiceNow platform updates and CMDB best practices. Required Qualifications: Bachelors degree in Computer Science, Information Systems, or a related field. 3+ years of hands-on experience with ServiceNow CMDB development and administration. Strong understanding of CMDB data models, CI classes, and relationships. Experience with ServiceNow Discovery, Service Mapping, and MID Server configuration. Proficiency in scripting (JavaScript, Glide) and ServiceNow APIs. Familiarity with ITIL and Configuration Management processes. Strong analytical and problem-solving skills. Excellent communication and documentation abilities. Preferred Qualifications: ServiceNow Certified System Administrator (CSA). ServiceNow Certified Implementation Specialist – CMDB or Discovery. Experience with third-party integration tools (e.g., SCCM, SolarWinds, Qualys). Knowledge of ITOM, ITSM, and Asset Management modules. Experience in Agile/Scrum environments. If JD is matching to your profile kindly share below details and updated resume on GAYATRI.RAJESH-GUPTA@CAPGEMINI.COM Total Exp Relevant Exp Notice Period – Current CTC – Expected CTC – Current Company - Having all previous companies documents Offer Letter/Reliving letter/PF/Experience letter – Y/N Available for interview on 12th July pls mention time - Ok with 24*7 Rotational shifts – Y/N PAN Number - Thanks & Regards, Gayatri Gupta GAYATRI.RAJESH-GUPTA@CAPGEMINI.COM

Experience Required: 5+ Years 100% Remote Serving Notice Period or Immediate Joiner Only Job Summary: We are seeking a skilled and experienced ServiceNow CSM Developer to join our team. The ideal candidate will have a strong understanding of the Customer Service Management module in ServiceNow and hands-on experience in designing, developing, and implementing CSM solutions that align with business requirements and ITIL best practices. Key Responsibilities: Design and develop customized ServiceNow CSM applications and modules. Implement and configure Customer Service Management features such as Case Management, Customer Portal, Knowledge Management, SLAs, and Workflows. Integrate CSM with external systems using REST/SOAP APIs. Automate customer service processes to improve response times and customer satisfaction. Customize ServiceNow forms, lists, and UI policies specific to CSM needs. Develop and maintain Business Rules, Script Includes, UI Actions, Client Scripts, and ACLs. Participate in requirement gathering, technical design discussions, and sprint planning. Collaborate with cross-functional teams including developers, QA, product owners, and stakeholders. Ensure platform security and performance best practices are followed. Required Skills & Qualifications: 4+ years of hands-on experience with ServiceNow platform development. Minimum 4 years of experience working specifically on the CSM module . Strong knowledge of JavaScript, Glide API, ServiceNow Studio, and Flow Designer. Experience with case lifecycle management, entitlements, SLAs , and CSM-related portals . Good understanding of data models , CMDB , and customer account management . Familiarity with Agile development methodologies. Excellent communication and documentation skills. ServiceNow Certified System Administrator (CSA) required; CSM Implementation Specialist preferred. Preferred Qualifications: Experience in integrating ServiceNow CSM with external CRM/ERP tools. Exposure to ITSM, HRSD, or other ServiceNow modules is a plus. Knowledge of Virtual Agent, Predictive Intelligence, and Performance Analytics.

Job Summary: Experience Required: 5+ Years 100% Remote Serving Notice Period or Immediate Joiner Only Job Summary: We are seeking a skilled and experienced ServiceNow CSM Developer to join our team. The ideal candidate will have a strong understanding of the Customer Service Management module in ServiceNow and hands-on experience in designing, developing, and implementing CSM solutions that align with business requirements and ITIL best practices. Key Responsibilities: Design and develop customized ServiceNow CSM applications and modules. Implement and configure Customer Service Management features such as Case Management, Customer Portal, Knowledge Management, SLAs, and Workflows. Integrate CSM with external systems using REST/SOAP APIs. Automate customer service processes to improve response times and customer satisfaction. Customize ServiceNow forms, lists, and UI policies specific to CSM needs. Develop and maintain Business Rules, Script Includes, UI Actions, Client Scripts, and ACLs. Participate in requirement gathering, technical design discussions, and sprint planning. Collaborate with cross-functional teams including developers, QA, product owners, and stakeholders. Ensure platform security and performance best practices are followed. Required Skills & Qualifications: 5+ years of hands-on experience with ServiceNow platform development. Minimum 4 years of experience working specifically on the CSM module . Strong knowledge of JavaScript, Glide API, ServiceNow Studio, and Flow Designer. Experience with case lifecycle management, entitlements, SLAs , and CSM-related portals . Good understanding of data models , CMDB , and customer account management . Familiarity with Agile development methodologies. Excellent communication and documentation skills. ServiceNow Certified System Administrator (CSA) required; CSM Implementation Specialist preferred. Preferred Qualifications: Experience in integrating ServiceNow CSM with external CRM/ERP tools. Exposure to ITSM, ITOM, other ServiceNow modules is a plus. Knowledge of Virtual Agent, Predictive Intelligence, and Performance Analytics.

We're Hiring: ServiceNow Developers (PAN India | Immediate Joiners Preferred) Job Title: ServiceNow Developer Experience: Minimum 5 Years Location: PAN India Notice Period: Immediate to 15 Days Job Description: As a ServiceNow Developer, you will be responsible for designing, developing, and implementing solutions on the ServiceNow platform. You’ll work closely with clients and stakeholders to understand business requirements and translate them into effective, scalable ServiceNow solutions. Must-Have Skills: Strong experience with ServiceNow Development Hands-on expertise in at least one or more of the following modules: ITOM (IT Operations Management) CSM (Customer Service Management) GRC (Governance, Risk & Compliance) HRSD (HR Service Delivery) SecOps (Security Operations) ITAM (IT Asset Management) Proficient in scripting (JavaScript, Glide, UI Policies, Business Rules) Experience with ServiceNow integrations (REST, SOAP APIs) Knowledge of Agile/Scrum development methodologies Key Responsibilities: Develop and configure custom applications on the ServiceNow platform Customize core applications including Incident, Problem, Change, Knowledge, and Service Catalog Implement workflows, automation, and integrations to meet business requirements Work on ServiceNow module implementations like ITOM, CSM, GRC, etc. Collaborate with cross-functional teams to ensure timely delivery and quality Perform unit testing and support UAT and deployment activities Maintain documentation of system configurations and development Modules We’re Hiring For: ITOM CSM GRC HRSD SecOps ITAM If you're ready for your next challenge and meet the criteria, please share your profile. Make sure to mention the module expertise clearly in your application. Let’s connect and build something great together! Apply Now - shalini.v@saranshinc.com #ServiceNowJobs #ServiceNowDeveloper #ITOM #GRC #HRSD #CSM #SecOps #ITAM #ImmediateJoiners #TechJobs #PANIndia #HiringNow #ServiceNow #ITJobs #JoinUs

Position Summary... As a Manager II at IN4 level within the US Omni Tech – Merchant Operations Team, you will lead a team responsible for supporting Walmart’s retail and e-commerce businesses by ensuring high-quality item setup and maintenance. You will play a critical role in driving operational excellence, managing team performance, and ensuring compliance with Walmart’s Standard Operating Procedures (SOPs). This role requires a strong focus on quality audits, SOP governance, and cross-functional collaboration to improve the merchant and supplier experience. What you'll do... Your Opportunity E-Commerce is a top priority and growth area for Walmart, all set to further accelerate with the growing internet penetration and smartphone adoption. As a member of US Omni tech, you would be working on improving Catalog data quality. It would involve building products through software engineering in the domain of Catalog management, machine learning, big data etc. Position Responsibilities: Process expertise in category/product details validation in retail business Own the creation, maintenance, and review of SOPs for existing and new processes. Collaborate with cross-functional teams to ensure SOPs reflect current business needs and system changes. Conduct periodic SOP reviews with associates to ensure understanding and compliance. Identify and eliminate process redundancies and inefficiencies through SOP updates and training Act as the primary point of contact for internal and external stakeholders regarding team performance and process updates. Partner with Product, Tech, and Ops teams to resolve complex issues and support new initiatives. Provide feedback on system enhancements. Proactively resolve all the Item related issues reported by Merchants and Suppliers. Provide regular feedback for the issues reported, applications and products associated with Suppliers/Merchants and improve the TAT for item setup and resolve recurrence of issues People & Performance Management Lead, coach, and develop a team of associates to meet and exceed performance metrics. Conduct regular 1:1s, performance reviews, and career development planning. Foster a culture of accountability, continuous learning, and operational excellence. Manage team schedules, workload balancing, and shift planning. Oversee day-to-day operations related to item setup and maintenance. Conduct regular quality audits of team outputs to ensure accuracy, compliance, and adherence to SOPs. Analyze audit findings and implement corrective actions or training as needed. Monitor KPIs and SLAs, and drive initiatives to improve turnaround time (TAT) and reduce issue recurrence. Position Requirements: Minimum qualifications: Bachelor’s/master’s in computer science or engineering or related field with 7-9 years’ work experience in Retail/e-Commerce Industry and a Proficient in understanding of e-commerce Operations, with at least 2 years in a people management role. Proven track record of managing high-performing teams and driving process improvements. Excellent communication, analytical, and organizational skills. Mastery of Microsoft Office applications, including Outlook, Word, Excel, and PowerPoint; Proficiency with Visio a plus Detail-oriented with a strong focus on quality and compliance. Proactive, strategic thinker with a continuous improvement mindset. Comfortable working in a fast-paced, dynamic environment. Strong leadership presence with the ability to influence and inspire. Technical Capabilities In addition to the minimum qualifications, the ideal candidate should also demonstrate: Technical Skills & Knowledge: Basic understanding of system administration concepts such as user account management, permissions, and system monitoring. Familiarity with ticketing systems (e.g., JIRA, ServiceNow) and incident management workflows. Exposure to SQL or data querying tools to extract and analyze operational data for issue resolution and reporting. Basic scripting knowledge (e.g., Python) to automate repetitive tasks and improve operational efficiency. Understanding of APIs and data flows between systems to help troubleshoot integration issues. Experience with cloud platforms (e.g., AWS, Azure, GCP) or SaaS tools used in retail/e-commerce environments is a plus. Technical Collaboration & Communication Ability to translate business issues into technical requirements and vice versa when working with engineering and product teams. Comfortable participating in UAT (User Acceptance Testing) and providing feedback on system changes or new features. Experience in documenting technical processes and creating knowledge base articles for internal and external stakeholders. Tools & Platforms Familiarity with catalog management systems, exposure to data visualization tools (e.g., Tableau, Power BI) for reporting and insights generation. Understanding of version control systems (e.g., Git) and basic software development lifecycle concepts. Minimum Qualifications... Outlined below are the required minimum qualifications for this position. If none are listed, there are no minimum qualifications. Option 1: Bachelor's degree in computer science, management information systems, industrial engineering, engineering management, business, information systems, project/program management, information technology, finance, management, or related area and 3 years’ experience in project management, program management, program operations, or related area. Option 2: 5 years’ experience in project management, program management, program operations, or related area. Preferred Qualifications... Outlined below are the optional preferred qualifications for this position. If none are listed, there are no preferred qualifications. Master’s degree in computer science, management information systems, industrial engineering, engineering management, business, information systems, project/program management, information technology, finance, management, or related area and 2 years’ experience in project management, program management, program operations, or related area. Primary Location... Rmz Millenia Business Park, No 143, Campus 1B (1St -6Th Floor), Dr. Mgr Road, (North Veeranam Salai) Perungudi , India R-2230953

Position Summary... As Systems administrator technology operations, you will resolve issues faced by Merchants during Item Setup/maintenance process. You will also work closely with internal and external business partners to ensure an end-to-end business process that minimizes errors and streamlines execution. You will execute and meet deadlines and weekly targets through a keen attention to detail and clear communication with cross functional business partners. You are extremely detail oriented, organized, and strategic in your approach, and comfortable with change in a dynamic work environment. What you'll do... Your Opportunity E-Commerce is a top priority and growth area for Walmart, all set to further accelerate with the growing internet penetration and smartphone adoption. As a member of US Omni tech, you would be working on improving Catalog data quality. It would involve building products through software engineering in the domain of Catalog management, machine learning, big data etc. Position Responsibilities: Process expertise in category/product details validation in retail business Analyse data and is responsible for highlighting gaps, recommending solutions, driving/influencing inter-function decisions with ops, tech and product teams. Manage stakeholders through effective written and oral communication. Contribute to building SOP and Template Management, Documentation and Quality Process Adherence. Identify opportunities to eliminate process redundancy. Process expertise in category/product validation process within retail business Proactively resolve all the Item related issues reported by Merchants and Suppliers. Coordinate with all cross-functional teams and independently own and resolve all complex issues. Follow standards and best practices to bring operational efficiencies, stability, and availability of the system. Provide regular feedback for the issues reported, applications and products associated with Suppliers/Merchants and improve the TAT for item setup and resolve recurrence of issues Position Requirements: Minimum qualifications: Any bachelor’s degree or equivalent with 0-3 years’ work experience in Retail/e-Commerce Industry and a Proficient in understanding of e-commerce Operations Strong English comprehension and Communication with active listening skills. Excellent Email Etiquettes. Flexible to work in multiple shifts Mastery of Microsoft Office applications, including Outlook, Word, Excel, and PowerPoint; Proficiency with Visio a plus Strong Analytical skills: Has problem solving skills and attention to detail. Ability to understand scenario and deep-dive and highlight opportunities to eliminate process redundancy. Technical Capabilities In addition to the minimum qualifications, the ideal candidate should also demonstrate: Technical Skills & Knowledge: Basic understanding of system administration concepts such as user account management, permissions, and system monitoring. Familiarity with ticketing systems (e.g., JIRA, ServiceNow) and incident management workflows. Exposure to SQL or data querying tools to extract and analyze operational data for issue resolution and reporting. Basic scripting knowledge (e.g., Python) to automate repetitive tasks and improve operational efficiency. Understanding of APIs and data flows between systems to help troubleshoot integration issues. Experience with cloud platforms (e.g., AWS, Azure, GCP) or SaaS tools used in retail/e-commerce environments is a plus. Technical Collaboration & Communication Ability to translate business issues into technical requirements and vice versa when working with engineering and product teams. Comfortable participating in UAT (User Acceptance Testing) and providing feedback on system changes or new features. Experience in documenting technical processes and creating knowledge base articles for internal and external stakeholders. Tools & Platforms Familiarity with catalog management systems, exposure to data visualization tools (e.g., Tableau, Power BI) for reporting and insights generation. Understanding of version control systems (e.g., Git) and basic software development lifecycle concepts. Minimum Qualifications... Outlined below are the required minimum qualifications for this position. If none are listed, there are no minimum qualifications. Preferred Qualifications... Outlined below are the optional preferred qualifications for this position. If none are listed, there are no preferred qualifications. Business Analytics, Contract Management, Customer Care, Information Technology, Microsoft Office, Programming Languages Primary Location... Rmz Millenia Business Park, No 143, Campus 1B (1St -6Th Floor), Dr. Mgr Road, (North Veeranam Salai) Perungudi , India R-2230924

AHEAD builds platforms for digital business. By weaving together advances in cloud infrastructure, automation and analytics, and software delivery, we help enterprises deliver on the promise of digital transformation. At AHEAD, we prioritize creating a culture of belonging, where all perspectives and voices are represented, valued, respected, and heard. We create spaces to empower everyone to speak up, make change, and drive the culture at AHEAD. We are an equal opportunity employer, and do not discriminate based on an individual's race, national origin, color, gender, gender identity, gender expression, sexual orientation, religion, age, disability, marital status, or any other protected characteristic under applicable law, whether actual or perceived. We embrace all candidates that will contribute to the diversification and enrichment of ideas and perspectives at AHEAD. Our Analysts are a valued member of the Managed Services team providing daily system support for desktop hardware, operating systems and applications, installation, and modifications. Analysts troubleshoot system and end user problems, act as the primary contact for customers for monitoring and job scheduling of the customer environment, manage user accounts, perform limited desktop maintenance, research, and develop effective and logical solutions considering operational policies and information assurance requirements. Responsibilities Take client phone calls from US and other countries, open Incident or Request tickets Actively monitor the ticket queue, proactively identifying, classifying, and responding to incidents and requests Triage customer calls per specified severity levels Execute first attempt to resolve the customer call Troubleshoot end user hardware, operating system and remote access Investigate and troubleshoot technical issues across a diverse range of datacenter and cloud technologies Perform User Account management including creation/deletion of user accounts, resetting passwords and group membership Use existing best practice guides, Standard Operating Procedures, and work instructions to guide your work Detailed notetaking of troubleshooting steps performed Fulfill administrative duties to support Service Desk operations, including proper ticket handling, maintaining documentation and adhering to communication standards Skill & Experience Minimum 2 years (3+ preferred) Help Desk/Service Desk experience, preferably at the enterprise level, supporting internal and external users. Windows 10/11, Windows Server OS Must possess a basic understanding of identity and access management services such as Active Directory or Entra ID. Microsoft Azure / 365 applications and services OR Google Workspace/G-Suite Familiar with and experience working in Virtual Desktop environments such as Citrix, Vmware HorizonView and Azure Virtual Desktop (AVD) Working knowledge of troubleshooting network and remote access issues Troubleshooting end user hardware including laptop/desktop, Printers, docking station and remote access Core troubleshooting - the ability to Independently figure out the root of a problem through logical methodology and process of elimination. Additional Requirements Must be proficient at English, both written and verbal Must be able to read and understand technical documentation such as Knowledgebase Articles (KBAs), Standard Operation Procedures (SOPs) and "How To" guides Experience with ServiceNow or similar ITSM/Ticketing platform Why AHEAD Through our daily work and internal groups like Moving Women AHEAD and RISE AHEAD, we value and benefit from diversity of people, ideas, experience, and everything in between. We fuel growth by stacking our office with top-notch technologies in a multi-million-dollar lab, by encouraging cross department training and development, sponsoring certifications and credentials for continued learning. USA Employment Benefits Include Medical, Dental, and Vision Insurance 401(k) Paid company holidays Paid time off Paid parental and caregiver leave Plus more! See benefits https://www.aheadbenefits.com/ for additional details. The compensation range indicated in this posting reflects the On-Target Earnings (“OTE”) for this role, which includes a base salary and any applicable target bonus amount. This OTE range may vary based on the candidate’s relevant experience, qualifications, and geographic location.

Company Description We're Nagarro. We are a Digital Product Engineering company that is scaling in a big way! We build products, services, and experiences that inspire, excite, and delight. We work at scale across all devices and digital mediums, and our people exist everywhere in the world (17500 experts across 39 countries, to be exact). Our work culture is dynamic and non-hierarchical. We are looking for great new colleagues. That is where you come in! Job Description REQUIREMENTS: Total experience 10+ years. Strong working experience in IT support projects (L1 & L2), with a minimum of 3 years in a service manager or lead role. Strong verbal and written communication skills; able to interact effectively with clients and technical teams. Proficiency in incident management, problem management, and service monitoring. Hands-on experience with ITSM tools (e.g., ServiceNow, BMC Remedy, etc.). Expertise in ITIL processes and frameworks. Strong analytical, reporting, and documentation skills. Experience with working on Jira and Confluence Hands on experience with any of the cloud platform (AWS/Azure/GCP). Ability to work in a fast-paced environment with a focus on service quality and improvement. Strong background in project management, consulting, cross -group collaboration skills and technical development background. RESPONSIBILITIES: Ensuring client satisfaction above all else Showcasing a consulting mindset by acting as a solution provider rather than an order taker Identifying project/service stakeholders at an early stage and working with them to ensure that the deliverables are in sync with the benefits defined in the business case. Planning, organizing, and monitoring the project to deliver high quality business solutions. Defining the scope of the project/service, managing goals, risks, issues, and resources throughout the project lifecycle. Mentoring and managing team members, by giving constant on the job feedback, and by providing guidance Ensuring project quality of work meets defined governance, process standards and best practices. Reporting the status of all key metrics (eg: risk, scope, schedule, quality, customer satisfaction) from inception through closure Assisting the account management team in responding to new project requests Identifying opportunities in the current engagement to cross sell or up sell Nagarro's offerings. Qualifications Bachelor’s or master’s degree in computer science, Information Technology, or a related field.

Senior DBA Developer Experience: 5 Years Location: Bengaluru, Chennai, Hyderabad, Kochi, Noida, Pune, Trivandrum Skill Examples: 1) Good communication skills (Written verbal and email etiquette) to interact with different teams and customers. 2) Modify / Create runbooks based on suggested changes from juniors or newly identified steps 3) Ability to work on an elevated server ticket and solve 4) Networking:a. Trouble shooting skills in static and Dynamic routing protocolsb. Should be capable of running netflow analyzers in different product lines5) Server:a. Skills in installing and configuring active directory DNS DHCP DFS IIS patch managementb. Excellent troubleshooting skills in various technologies like AD replication DNS issues etc.c. Skills in managing high availability solutions like failover clustering Vmware clustering etc. 6) Storage and Back up:a. Ability to give recommendations to customers. Perform Storage & backup enhancements. Perform change management.b. Skilled in in core fabric technology Storage design and implementation. Hands on experience on backup and storage Command Line Interfacesc. Perform Hardware upgrades firmware upgrades Vulnerability remediation storage and backup commissioning and de-commissioning replication setup and management.d. Skilled in server Network and virtualization technologies. Integration of virtualization storage and backup technologiese. Review the technical diagrams architecture diagrams and modify the SOP and documentations based on business requirements.f. Ability to perform the ITSM functions for storage & backup team and review the quality of ITSM process followed by the team. 7) Cloud:a. Skilled in any one of the cloud technologies - AWS Azure GCP.8) Tools:a. Skilled in administration and configuration of monitoring tools like CA UIM SCOM Solarwinds Nagios ServiceNow etcb. Skilled in SQL scriptingc. Skilled in building Custom Reports on Availability and performance of IT infrastructure building based on the customer requirements 9) Monitoring:a. Skills in monitoring of infrastructure and application components 10) Database:a. Data modeling and database design Database schema creation and managementb. Identify the data integrity violations so that only accurate and appropriate data is entered and maintained.c. Backup and recoveryd. Web-specific tech expertise for e-Biz Cloud etc. Examples of this type of technology include XML CGI Java Ruby firewalls SSL and so on.e. Migrating database instances to new hardware and new versions of software from on premise to cloud based databases and vice versa. 11) Quality Analysis: a. Ability to drive service excellence and continuous improvement within the framework defined by IT Operations

Company Description It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today — ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500®. Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work. But this is just the beginning of our journey. Join us as we pursue our purpose to make the world work better for everyone. Job Description What you get to do in this role: This role is responsible for enhancing and supporting our software delivery infrastructure, including release engineering, automation, vulnerability testing, deployment, configuration management, and monitoring systems. You will collaborate with cross-functional teams to drive continuous improvement of our ServiceNow platform capabilities and Developer Experience (DevX) product suite capabilities. This role offers the opportunity to drive innovation in our developer platform while working with cutting-edge technologies in a collaborative environment. Build the next-gen Developer Experience products suite and convert them into high-level feasible technical requirements that are scalable and performant Own and influence the vision, roadmap, strategy, and requirements of DevX product suite and effective prioritisation across products and customer feedback Establish and track metrics to measure success and impact of the products Write the functional and technical documents for the products and keep them updated Curiosity to know your end-users and empathy to understand their situation and problems Effective communication in a high-impact, customer-focused, and highly collaborative team environment Collaborate regularly with cross-functional teams such as engineering, UX, operations, security, product and customers. Stay updated with the related technologies to ensure our products are competitive and modern. Qualifications To be successful in this role you have: Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI's potential impact on the function or industry. 5+ years of experience as a Product Manager Experience on delivering product solutions on a Developer experience and developer productivity solutions Prior Software Engineering (or equivalent) experience, with the ability to deeply embed and collaborate with teams of engineers Deep curiosity about customer needs and a track record in building customer relationships and delivering customer-centric solutions Drive solution development through big-picture thought process Ability to make trade-off decisions between possible and desirable, with a keen sense of what is technically feasible. Comfortable delivering product presentations to large audiences Proven ability to execute plans with resiliency and get things done Strong verbal and visual communication skills Exceptional problem-solving skills. Enjoy working in a highly collaborative geographically spread team-environment FD21 Additional Information Work Personas We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location. Learn more here. To determine eligibility for a work persona, ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third-party service. Equal Opportunity Employer ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements. Accommodations We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact globaltalentss@servicenow.com for assistance. Export Control Regulations For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities. From Fortune. ©2025 Fortune Media IP Limited. All rights reserved. Used under license.

Company Description It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today — ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500®. Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work. But this is just the beginning of our journey. Join us as we pursue our purpose to make the world work better for everyone. Job Description What you get to do in this role: Build high-quality, clean, scalable and reusable code by enforcing best practices around software engineering architecture and processes (Code Reviews, Unit testing, etc.) Work with the product owners to understand detailed requirements and own your code from design, implementation, test automation and delivery of high-quality product to our users. Implement software that is simple to use to allow customers to extend and customize the functionality to meet their specific needs Contribute to the design and implementation of new products and features while also enhancing the existing product suite Be a mentor for colleagues and help promote knowledge-sharing Qualifications To be successful in this role you have: Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI's potential impact on the function or industry. 6 to 8 years of experience with Java or a similar OO language Passion for JavaScript and the Web as a platform, reusability, and componentization Experience with data structures, algorithms, object-oriented design, design patterns, and performance/scale considerations Experience with any of the modern UI frameworks like Angular, React or Vue Analytical and design skills FD21 Additional Information Work Personas We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location. Learn more here. To determine eligibility for a work persona, ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third-party service. Equal Opportunity Employer ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements. Accommodations We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact globaltalentss@servicenow.com for assistance. Export Control Regulations For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities. From Fortune. ©2025 Fortune Media IP Limited. All rights reserved. Used under license.

Company Description It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today — ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500®. Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work. But this is just the beginning of our journey. Join us as we pursue our purpose to make the world work better for everyone. Job Description What you get to do in this role: Work closely with engineering and product management to plan, create, and maintain user-focused technical documentation for multiple product features or applications, in alignment with an established content strategy Provide input to help shape future content strategy for the product or business unit you help to support Contribute to the continued evolution of ServiceNow’s content development processes, DITA-based information model, and writing style and standards Develop a strong understanding of the ServiceNow product ecosystem and expert knowledge of the specific product area and user base you support Qualifications Basic Qualifications: Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI's potential impact on the function or industry. Understanding of content development life cycles and processes 6+ years work experience in technical communication Samples of your prior technical writing work or other writing that demonstrates your ability to communicate complex ideas and technical information clearly Experience authoring in the Darwin Information Typing Architecture (DITA) or another XML-based structured authoring architecture Experience independently planning, creating, and delivering documentation in a fast-paced, globally distributed software development environment Ability and eagerness to demonstrate leadership by mentoring other writers, adapting quickly to changing priorities, and helping diverse cross-functional teams collaborate effectively to deliver exceptional results Additional Information Work Personas We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location. Learn more here. To determine eligibility for a work persona, ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third-party service. Equal Opportunity Employer ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements. Accommodations We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact globaltalentss@servicenow.com for assistance. Export Control Regulations For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities. From Fortune. ©2025 Fortune Media IP Limited. All rights reserved. Used under license.

Analyst – Audio/Video (AV) and Live Streaming Specialist – Contractor - Deloitte Support Services India Private Limited Work you’ll do Your primary responsibilities will include helping customers determine the best technology solutions to meet their desired virtual or hybrid meeting outcomes. In this role, you will support AV events, videoconference endpoints, Zoom webinars, and live streaming services in conjunction with US Meeting and Event Services, US Event Enablement, or Global Program Teams. As an AV and streaming specialist, you will offer consultation during the planning process, participate in discovery calls, coordinate with clients to schedule events, and act as a central point of contact for all individuals involved in the event. The duties typically depend on the types of events you coordinate. You will oversee all production and technical aspects of an event (Live production events and Webinars), including pre-production tasks such as planning calls and the collation of event materials, production tasks such as event execution, and post-production tasks like post-event reporting, surveys, video edits and hosting on internal platforms. You will ensure the setup and proper functioning of all audio-visual elements, working closely with clients to implement their vision. Setting deadlines for content delivery and ensuring they are met will be crucial. Leveraging your experience and event knowledge, you will develop comprehensive plans for the execution of client ideas. Additionally, you will recommend process improvements to effectively utilize equipment and materials, maximizing production efficiency. Supporting our evolving operational strategies to achieve both production and financial objectives is essential. Responsibilities Conduct pre-event planning sessions with clients to understand their requirements and objectives and enable the appropriate technology setup for the specified time. Assist wth all AV operations-related tasks, ensuring the highest quality standards are met for each event. Plan, coordinate, and execute live production events, including setup, operation, and breakdown of Live Streaming and AV equipment. Coordinate with internal and external stakeholders to ensure all technical and logistical aspects of events are addressed. Ensure the proper setup, testing, and functionality of all AV equipment, including microphones, projectors, cameras, and streaming devices. Produce and manage large conferences, such as Zoom/Microsoft Teams webinars, ensuring seamless execution and high participant engagement. Monitor the health of AV equipment and video endpoints to ensure proper maintenance and optimal performance. Develop and implement best practices for AV operations and live event production, continuously seeking ways to improve efficiency and effectiveness. Interact with US counterparts to stay updated on ongoing processes and new changes, ensuring consistent standards are maintained across the board to deliver a uniform client experience. Required Technical Skills: 1-3 years working knowledge of live event production, intake, and workflow experience. Setting up equipment in studio and at events – from initial setup to wrap-up. Manipulating, editing and enhancing live and recorded audio and mixing audio per client’s specifications. Diagnosing and troubleshooting audio equipment during testing and live events. Experience with video and audio post-production techniques including working experience on Adobe Creative Cloud (After Effects, Illustrator and Premier Pro) and Apple Logic Pro. Intermediate-level Experience with event technology platforms and AV equipment. Should have had exposure to producing events on Virtual and Web Conferencing Platforms Experience on troubleshooting L1/L2 incidents related to Virtual Event Platforms such as Zoom, Teams, etc. including having the ability to recommend technical workarounds as needed. Working knowledge on videoconference products such as the Poly X30/50/70, Cisco Room Bars, Poly Clariti manager etc. including the ability of troubleshoot L1/L2 issues from the platform UI. Experience working on ticketing tools such as ServiceNow is essential. Certification or additional degrees in AV, Sound engineering or related field is a plus. Required Professional Skills: Excellent communication and interpersonal skills for client interactions and team coordination. This position will be privy to confidential, classified, and unpublished information; therefore, it is critical that discretion and confidentially are always exercised and at the forefront of all communications written and verbal. Ability to manage multiple tasks, including ability to propose solutions and explanations in writing and collaborate with a wide range of teams to oversee events. Attention to detail to ensure high-quality event delivery and client satisfaction. Ability to follow instructions, remain professional under pressure and deliver results in a fast-paced environment. Education and Experience: Bachelor’s/4-year University degree Monday to Friday (in-office) | Weekends, as needed | Flexibility provided on an as needed basis. Should be willing to work rotational night shifts, as needed. Location: Hyderabad How you’ll grow At Deloitte, we’ve invested a great deal to create a rich environment in which our professionals can grow. We want all our people to develop in their own way, playing to their own strengths as they hone their leadership skills. And, as a part of our efforts, we provide our professionals with a variety of learning and networking opportunities—including exposure to leaders, sponsors, coaches, and challenging assignments—to help accelerate their careers along the way. No two people learn in exactly the same way. So, we provide a range of resources including live classrooms, team-based learning, and eLearning. DU: The Leadership Center in India, our state-of-the-art, world-class learning Center in the Hyderabad offices is an extension of the Deloitte University (DU) in Westlake, Texas, and represents a tangible symbol of our commitment to our people’s growth and development. Explore DU: The Leadership Center in India Deloitte’s culture Our positive and supportive culture encourages our people to do their best work every day. We celebrate individuals by recognizing their uniqueness and offering them the flexibility to make daily choices that can help them to be healthy, centered, confident, and aware. We offer well-being programs and are continuously looking for new ways to maintain a culture that is inclusive, invites authenticity, leverages our diversity, and where our people excel and lead healthy, happy lives. Learn more about Life at Deloitte. Our purpose Deloitte’s purpose is to make an impact that matters for our people, clients, and communities. At Deloitte, purpose is synonymous with how we work every day. It defines who we are. Our purpose comes through in our work with clients that enables impact and value in their organizations, as well as through our own investments, commitments, and actions across areas that help drive positive outcomes for our communities. Our people and culture Our inclusive culture empowers our people to be who they are, contribute their unique perspectives, and make a difference individually and collectively. It enables us to leverage different ideas and perspectives, and bring more creativity and innovation to help solve our clients' most complex challenges. This makes Deloitte one of the most rewarding places to work. Professional development At Deloitte, professionals have the opportunity to work with some of the best and discover what works best for them. Here, we prioritize professional growth, offering diverse learning and networking opportunities to help accelerate careers and enhance leadership skills. Our state-of-the-art DU: The Leadership Center in India, located in Hyderabad, represents a tangible symbol of our commitment to the holistic growth and development of our people. Explore DU: The Leadership Center in India. Benefits to help you thrive At Deloitte, we know that great people make a great organization. Our comprehensive rewards program helps us deliver a distinctly Deloitte experience that helps that empowers our professionals to thrive mentally, physically, and financially—and live their purpose. To support our professionals and their loved ones, we offer a broad range of benefits. Eligibility requirements may be based on role, tenure, type of employment and/ or other criteria. Learn more about what working at Deloitte can mean for you. Recruiting tips From developing a stand out resume to putting your best foot forward in the interview, we want you to feel prepared and confident as you explore opportunities at Deloitte. Check out recruiting tips from Deloitte recruiters. Requisition code: 306621

Job Summary: We’re looking for a highly skilled ServiceNow IT Operations Management (ITOM) Developer with deep expertise in Discovery and Service Mapping . In this role, you’ll design, configure, and maintain ITOM solutions that drive operational visibility and service reliability across our global enterprise. Key Responsibilities: Develop & Maintain ITOM Solutions: Lead the design, configuration, and upkeep of ServiceNow ITOM modules, with a special focus on Discovery and Service Mapping. Discovery Design: Create and customize Discovery patterns, probes, and sensors to accurately capture on‑premises, cloud, and hybrid infrastructure data. Service Mapping: Build dynamic service maps for critical business services, ensuring end‑to‑end visibility of service dependencies. CMDB Management: Collaborate with infrastructure and application teams to establish and maintain correct CI relationships; perform root cause analysis and troubleshooting to uphold CMDB data accuracy. Integration Support: Integrate third‑party monitoring and management tools (e.g., Nagios, SolarWinds, AWS CloudWatch) with ServiceNow ITOM. MID Server Administration: Configure, deploy, and troubleshoot MID Server instances to support Discovery activities. Technical Documentation: Produce and maintain clear process flows, configuration guides, training materials, and runbooks. Governance & Best Practices: Champion CMDB health by enforcing ITIL-aligned processes and regular data quality checks. Required Skills and Qualifications: Minimum of 5 years of experience working with ServiceNow ITOM , specifically Discovery and Service Mapping . Strong understanding of CMDB , CI relationships , and IT infrastructure (servers, network devices, cloud services). Hands-on experience in creating and customizing patterns , probes , and sensors . Familiarity with MID Server configuration and troubleshooting. Proficient in JavaScript and ServiceNow scripting. Knowledge of network protocols , operating systems , and cloud platforms (e.g., AWS, Azure, GCP). Strong analytical, troubleshooting, and communication skills. ServiceNow Certified Implementation Specialist – ITOM (preferred but not mandatory). Preferred Qualifications: Experience with Event Management , Orchestration , or Cloud Management within ServiceNow. ITIL Foundation certification. Familiarity with Agile methodologies

Job Characteristics Address and resolve inquiries related to HR services and policies. Tier 1 Processing HR transactions. Collaborating with Sr HR Shared SVC to address complex HR issues. Education/Work Experience: Degree, 0-2 years’ experience. Independence Level/Reports to: Immediate supervision. Work regularly checked. Normally reports to HR Service Delivery Manager. An Associate HR Service Delivery Representative typically handles various administrative and support tasks related to human resources. Here are some common Responsibilities responsibilities and qualifications for this role: Respond to employee inquiries: Address questions about employee benefits, HR policies, and other HR-related issues. Process paperwork: Handle documentation, maintain information systems, and process necessary paperwork. Support onboarding: Assist with new hire paperwork, orientation, and onboarding processes. Support offboarding: Assist with termination paperwork, maintain state compliance payout regulations, and offboarding processes. Compliance: Ensure compliance with employment laws, company policies, and procedures. Collaborate with teams: Work closely with payroll, HRIS administration, and other HR functions. Qualifications Education: Requires an associate's degree or relevant certification. Skills Strong communication, organizational, and problem-solving skills. Preferred Experience: Work for other US based companies Experience: 0-2 years of related experience is often preferred. Technical proficiency: Familiarity with Workday and ServiceNow software Our Commitment to a Culture of Inclusion & Belonging Ecolab is committed to fair and equal treatment of associates and applicants and furthering the principles of Equal Opportunity to Employment. We will recruit, hire, promote, transfer and provide opportunities for advancement based on individual qualifications and job performance in all matters affecting employment, compensation, benefits, working conditions, and opportunities for advancement. Ecolab will not discriminate against any associate or applicant for employment because of race, religion, color, creed, national origin,citizenship status, sex, sexual orientation, gender identity and expressions, genetic information, marital status, age, or disability.

About Firstsource Firstsource Solutions Limited, an RP-Sanjiv Goenka Group company (NSE: FSL, BSE: 532809, Reuters: FISO.BO, Bloomberg: FSOL:IN), is a specialized global business process services partner, providing transformational solutions and services spanning the customer lifecycle across Healthcare, Banking and Financial Services, Communications, Media and Technology, Retail, and other diverse industries. With an established presence in the US, the UK, India, Mexico, Australia, South Africa, and the Philippines, we make it happen for our clients, solving their biggest challenges with hyper-focused, domain-centered teams and cutting-edge tech, data, and analytics. Our real-world practitioners work collaboratively to deliver future-focused outcomes. About the role: Senior Service Desk Analyst The Senior Service Desk Analyst providing advanced technical support to end-users within Firstsource. This includes troubleshooting a wide range of IT issues, from hardware and software problems to network-related issues. Additionally, you manage and resolve escalated incidents efficiently to minimize disruptions to business operations. They should identify root causes of recurring issues and be involved in implementing long-term solutions. Documentation of IT systems and procedures as a Knowledge Base article, and provide training and mentoring to junior team members to enhance their skills. Ensuring high levels of customer satisfaction through clear communication and effective support. Skills ITSM – Experience using an ITSM tooling such as ServiceNow and have good knowledge of the ITIL framework.. First-line Support: Acting as the initial point of contact for users seeking technical assistance. This involves responding to queries via phone, email, or via Teams and assessing the nature of the issue. Assessing and categorizing incoming technical issues or service requests. They determine the priority level of each issue based on its impact on business operations and urgency. Troubleshooting: Providing step-by-step guidance to users experiencing technical problems with hardware, software, or network systems. This may involve diagnosing and resolving issues remotely or escalating more complex problems to senior analysts or specialized teams. Documentation: Maintaining accurate records of reported issues, resolutions, and troubleshooting procedures. This documentation helps in building a knowledge base for future reference and training purposes. User Training and Guidance: Assisting users in understanding and using various IT systems, software applications, and tools effectively. They may provide basic training sessions or create user guides to facilitate self-help. Software Installation and Configuration: Good knowledge of Active Directory, desktop/laptop hardware, ITIL best practices, and Office 365. installation, configuration, and updating of software applications on users' devices. This ensures that users have access to the necessary tools and resources to perform their job functions efficiently. Some MAC OS knowledge is advantageous. Hardware Support: Providing support for hardware issues such as laptop, Mobile phones, AV and printer malfunctions, connectivity problems, or hardware failures. They may troubleshoot hardware-related issues or coordinate with vendors for repairs or replacements. Incident Management: Following established incident management procedures to ensure timely resolution of technical issues and minimize disruption to business operations. This involves accurately documenting incidents, tracking their progress, and communicating updates to stakeholders. Customer Service: Delivering excellent customer service by addressing users' concerns promptly, professionally, and courteously. They strive to ensure a positive user experience while resolving technical issues efficiently. Continuous Improvement: Actively participating in team meetings, training sessions, and knowledge-sharing activities to enhance technical skills and stay updated on emerging technologies and best practices in IT support. They may also suggest improvements to existing processes or tools to streamline support operations. Leadership: Experience handling escalated issues from junior service desk analysts or Service Desk lead. Able to step into Team Lead role if required. ⚠️ Disclaimer: Firstsource follows a fair, transparent, and merit-based hiring process. We never ask for money at any stage. Beware of fraudulent offers and always verify through our official channels or @firstsource.com email addresses.

he/she primary role is to ensure that standard methodology, processes and tools are developed that provide repeatable results and are adopted across the user community. The IT Service Delivery group manage the delivery of all infrastructure and applications used by the business. The function of this role is to manage and enforce the day-to-day service management processes defined for the operation of these systems. Including: ITSM Process Consulting for CM/KM/EM but primarily problem management Service Level Reporting Continuous Service Improvement Data Analytics & Data Visualization ServiceNow Operations Major Incident Management IT Asset Management (HAM & SAM) Understanding around Cloud Technologies (AWS, Azure) Understanding around Data Warehouse Principals Key Responsibilities Major Areas of Accountability: Provide appropriate governance oversight to ensure that the practitioner community is adhering to standard methodology, processes, and practices. Define the organizational measures required to determine the state of the practice area and if practitioners are operating successfully. Develop and administer the tools required to effectively measure practitioner skill assessments. Lead the development of a continuous feedback process for practitioners to identify process improvements. Technology analytics process Ownership, Championship & Improvement Thorough understanding of technology assets/environments/services, business needs and SLAs. Lead the creation and management of processes and reports that provide insight into improvement opportunities. Delivery Build and lead a Team of ITIL Service Management Professionals. Act as the Services Process Manager for the Problem, Change, Knowledge & Event Management processes and the workflows associated with each. Partner with adjacent services team leaders to deliver our service operations strategic plan and roadmap. Define, implement, and maintain the key performance indicators (KPIs) of the services including the generating and distributing of reports to measure the effectiveness and value of the services. Chair the operational review cadence for internal governance related to service performance against our KPIs and targets. Conduct root cause analysis/postmortem meetings and facilitates the problem management process for lessons learned and preventive recurrence. Manage and drive the incident and change management processes to always ensure operational stability. Develop framework and serve as a facilitator of audits and assessments to ensure processes and services are fit for purpose and support the mission. Serve as an expert analyst and advisor to plan, manage, and execute Process Improvement & partner with Data Science team in finding potential use cases for ITSM Intelligent Automation ( AI ML ). Knowledge of ServiceNow Predictive Analytics & other ML Tools. Python & R Scripting is good to have. Knowledge of PowerBi & advance ServiceNow reporting. Manage employee performance, setting objectives, and conducting regular team and individual performance reviews. Create and build relationships with key business stakeholders Decision Making Authority: Frequently interacts with subordinate supervisors, customers, and/or functional peer group managers, normally involving matters between functional areas, other company divisions or units, or customers and the company Interacts with the VP of Managed Services and the Business Unit Constituents to rationalize, enhance and evolve our Managed Service offerings. Continuous Improvement Work with application teams to determine the impact of application changes to the monitors configured for an application and determine if any changes or additions are required. Assist teams in identifying monitoring requirements and implementing the appropriate monitors to achieve the desired results. Use experience, expertise, and data analysis to collaborate with manager and team members in the identification of corrective action to increase efficiency, improve performance and meet or exceed targets. Identify scope of process improvements & logging defects or enhancements for the same in ServiceNow. Participate in ITSM Process enhancement, defect fixes & thoroughly test them in ServiceNow Lower environment. Able to keep all the process documents & SharePoint site up-to date. Required Qualifications Bachelor’s degree in Business, Computer Science, Information Technology or related field; or equivalent work experience. 10-15 years’ experience in project execution role across the solution delivery life cycle (e.g. requirements, analysis, testing, and implementation). Demonstrated proficiency in assigned practice area (including general practice, methodology, tools and processes). Superior written and verbal communication skills; to include developing executive level presentations. Proven practice area leadership experience, including ability informally lead and mentor peers across the practice community. Effective at building and maintaining a resource network; demonstrated skills in building effective business consulting relationships. ITIL Foundation or Expert certification Work experience of Service Management tools, preferably ServiceNow Excellent communication skills & practices delivery of ITIL process training sessions. This role require managing Team Leaders & individual contributors across TI Operations Preferred Qualifications ServiceNow Operations Data Science for ITSM Intelligent Automation ITIL Expert PowerBI Flexera One Process consulting Training & Coaching About Our Company Ameriprise India LLP has been providing client based financial solutions to help clients plan and achieve their financial objectives for 125 years. We are a U.S. based financial planning company headquartered in Minneapolis with a global presence. The firm’s focus areas include Asset Management and Advice, Retirement Planning and Insurance Protection. Be part of an inclusive, collaborative culture that rewards you for your contributions and work with other talented individuals who share your passion for doing great work. You’ll also have plenty of opportunities to make your mark at the office and a difference in your community. So if you're talented, driven and want to work for a strong ethical company that cares, take the next step and create a career at Ameriprise India LLP. Ameriprise India LLP is an equal opportunity employer. We consider all qualified applicants without regard to race, color, religion, sex, genetic information, age, sexual orientation, gender identity, disability, veteran status, marital status, family status or any other basis prohibited by law. Full-Time/Part-Time Full time Timings (2:00p-10:30p) India Business Unit AWMPO AWMP&S President's Office Job Family Group Technology

Job Title: ServiceNow Developer Experience : 4-9Years Hiring Locations: Hyderabad, Bangalore, Kochi, Trivandrum, Pune, Noida, Chennai Must Have Skills: Minimum of 5 years of experience in IT Application Development, with at least 4+ years of experience in ServiceNow design and development. Strong knowledge of JavaScript , Oracle SQL , PL/SQL , DDL , DML , and MySQL . Experience with ServiceNow Configuration Items , including Business Rules , Tables , Workflows , and Flows . Experience with New Projects/Change Requests (CRs) development using ServiceNow, covering both backend and front-end applications . Strong understanding of design processes , including the ability to translate requirements into Designs . Ability to create High-Level Designs (HLD) and Low-Level Designs (LLD) . Experience maintaining source code , update sets , and the code base of ServiceNow . Proven ability to develop applications using best practices such as design patterns, coding techniques, and naming conventions. Experience with code reviews , ensuring adherence to coding standards through checklists. Experience in Unit Testing applications and providing support for SIT/QA/Production verification . Ability to provide support to the L3 team and manage the warranty period for production applications . Proficient in following SDLC processes and creating relevant documentation, such as LLD , Development , Unit Testing , Release , and Operational procedures . Good to Have Skills: Familiarity with ServiceNow modules like Incident Management , Problem Management , Change Management , etc. Exposure to other cloud-based platforms or technologies. Experience with Agile development methodologies and working in a SCRUM environment. Knowledge of ServiceNow Integration methods such as REST APIs , SOAP , MID Server , and Web Services . Ability to work with third-party integrations and knowledge of ServiceNow integrations with external systems . Experience Range: 5+ years in IT Application Development, with 4+ years specifically focused on ServiceNow development and configuration.

At EY, you’ll have the chance to build a career as unique as you are, with the global scale, support, inclusive culture and technology to become the best version of you. And we’re counting on your unique voice and perspective to help EY become even better, too. Join us and build an exceptional experience for yourself, and a better working world for all. ServiceNow Senior - HRSD The Solution Architect is responsible for the overall design, mapping of client business requirements and ensuring smooth project delivery. The role is required to work with clients to assess current state processes and tools, identify ServiceNow platform solution options, define ServiceNow solution requirements, determine and define integration requirements, and develop overall architecture and implementation plans. Key Deliverables: Lead and deliver requirements, scoping and design workshops, ensuring requirements are well documented HRSD module implementation experience along with integration or worked as HRSD Architect on 2 or more project is must. Provide expert level support and technical mentoring to implementation team Maintain deep, comprehensive knowledge of ServiceNow’s capabilities and constraints. Recognize and develop opportunities to leverage ServiceNow as a platform. As a senior technical member of the team, deliver hands-on configuration, development and integration services and serve in a delivery assurance capacity for all project deliverables Plan and coordinate all phases of testing and test acceptance; design and oversee development of testing related work products; lead test remediation cycles Support practice build efforts to include development of practice intellectual property (IP) Develop and present business case material for senior prospect and customer stakeholders. Create and deliver tailored presentations and product demonstrations Scoping and delivering Proof of Concept / Proof of Value engagements with prospects Responding to Request for Information/Proposal documents In conjunction with Sales Personnel and Professional Services, conduct transition briefing – communicate commitments, expectations, etc in preparation for deployment Act as the ServiceNow subject matter expert at Executive briefings/marketing events Qualifications: More than 3-6 years of experience in the IT industry. Background and deep experience with ServiceNow integration are mandatory with accreditations covering the full range of ServiceNow products Experience as a developer is must. Engaging presentation style, with the ability to control and manage multiple presentation scenarios Ability to work under pressure and work on multiple campaigns at the same time CIS- HRSD Certification Nice to have- Certified implementation specialist (ITSM, ITOM, IRM or any other) EY | Building a better working world EY exists to build a better working world, helping to create long-term value for clients, people and society and build trust in the capital markets. Enabled by data and technology, diverse EY teams in over 150 countries provide trust through assurance and help clients grow, transform and operate. Working across assurance, consulting, law, strategy, tax and transactions, EY teams ask better questions to find new answers for the complex issues facing our world today.

At EY, we’re all in to shape your future with confidence. We’ll help you succeed in a globally connected powerhouse of diverse teams and take your career wherever you want it to go. Join EY and help to build a better working world. Senior/Developer ITOM/SecOps/IRM As part of our EY GDS-ServiceNow team, you will work to solve client problems using ServiceNow platform. You will get an opportunity to work with high quality team. You will get an opportunity to build innovating product which solves client’s problem. The opportunity We’re looking for Senior with expertise in ServiceNow Implementation to join the EY GDS ServiceNow. This is a fantastic opportunity to be part of a leading firm whilst being instrumental in the growth. Your key responsibilities Performs Configuration/Customization of the ServiceNow system, including creation workflows Builds service request fulfilment workflow from customer requirements including requests, request items and tasks using workflows, UI actions, client scripts, business rules, etc Uses scripting tools and Service Now functionality to automate rote tasks Performs integrations and process automation using Orchestration, Web Services, Soap calls, etc. Gathers specifications from the business departments and delivers a product/release that meets the needs presented. Interprets business and functional requirements and develops technical specifications documentation Load, manipulate and maintain data between Service-now and other systems as needed Work with business liaison to generate dashboards, home pages, performance analytics data collectors and reports as needed Must analyse and fully understand user stories and internal procedures in order to improve system capabilities, automate process workflows and address scheduling limitations throughout the development and delivery of the ServiceNow releases Performs system and integration testing with sample and live data Skills and attributes for success Authentication protocols such as Active Directory / LDAP or SiteMinder federation /Azure Disciplined Agile Delivery software release build/deploy processes Integrating with internal and external applications and systems JavaScript, HTML, Angular JS and good web design practices Service Portal implementation experience Implementation experience on any of the following applications like ITSM, IRM, SecOps, ITOM, Service Portal. Implementation experience on Performance Analytics. To qualify for the role, you must have College degree in related technology field (Computer, Engineering, Science, etc.) or comparable job experiences ServiceNow CSA Certification is must Approximately 3 to 6 years of experience in a development role. Able to exhibit a progression of increasingly complex job responsibilities during the period ServiceNow CIS certifications a plus Ideally, you’ll also have Experience on SDLC or TFS or JIRA or equivalent tool to maintain stories. Knowledge about ServiceNow’s latest version’s features. What we look for A Team of people with commercial acumen, technical experience and enthusiasm to learn new things in this fast-moving environment An opportunity to be a part of market-leading, multi-disciplinary team of 250+ professionals, in the only integrated global transaction business worldwide. Opportunities to work with EY ServiceNow practices globally with leading businesses across a range of industries What working at EY offers At EY, we’re dedicated to helping our clients, from start–ups to Fortune 500 companies — and the work we do with them is as varied as they are. You get to work with inspiring and meaningful projects. Our focus is education and coaching alongside practical experience to ensure your personal development. We value our employees and you will be able to control your own development with an individual progression plan. You will quickly grow into a responsible role with challenging and stimulating assignments. Moreover, you will be part of an interdisciplinary environment that emphasizes high quality and knowledge exchange. Plus, we offer: Support, coaching and feedback from some of the most engaging colleagues around Opportunities to develop new skills and progress your career The freedom and flexibility to handle your role in a way that’s right for you. EY | Building a better working world EY is building a better working world by creating new value for clients, people, society and the planet, while building trust in capital markets. Enabled by data, AI and advanced technology, EY teams help clients shape the future with confidence and develop answers for the most pressing issues of today and tomorrow. EY teams work across a full spectrum of services in assurance, consulting, tax, strategy and transactions. Fueled by sector insights, a globally connected, multi-disciplinary network and diverse ecosystem partners, EY teams can provide services in more than 150 countries and territories.

At EY, we’re all in to shape your future with confidence. We’ll help you succeed in a globally connected powerhouse of diverse teams and take your career wherever you want it to go. Join EY and help to build a better working world. ServiceNow Solutions Architect- ITSM, Integrations, Custom Spoke, Integration hub The Solution Architect is responsible for the overall design, mapping of client business requirements and ensuring smooth project delivery. The role is required to work with clients to assess current state processes and tools, identify ServiceNow platform solution options, define ServiceNow solution requirements, determine and define integration requirements, and develop overall architecture and implementation plans. Key Deliverables: Lead and deliver requirements, scoping and design workshops, ensuring requirements are well documented ITSM, Integrations, Custom Spoke, Integration hub implementation experience or worked as ITSM, Integrations, Custom Spoke, Integration hub Architect on 2 or more project is must. Provide expert level support and technical mentoring to implementation team Maintain deep, comprehensive knowledge of ServiceNow’s capabilities and constraints. Recognize and develop opportunities to leverage ServiceNow as a platform. As a senior technical member of the team, deliver hands-on configuration, development and integration services and serve in a delivery assurance capacity for all project deliverables Plan and coordinate all phases of testing and test acceptance; design and oversee development of testing related work products; lead test remediation cycles Support practice build efforts to include development of practice intellectual property (IP) Develop and present business case material for senior prospect and customer stakeholders. Create and deliver tailored presentations and product demonstrations Scoping and delivering Proof of Concept / Proof of Value engagements with prospects Responding to Request for Information/Proposal documents In conjunction with Sales Personnel and Professional Services, conduct transition briefing – communicate commitments, expectations, etc in preparation for deployment Act as the ServiceNow subject matter expert at Executive briefings/marketing events Qualifications: More than 8+ years of experience in the IT industry. Background and deep experience with ServiceNow integration are mandatory with accreditations covering the full range of ServiceNow products Experience as a developer is must. Engaging presentation style, with the ability to control and manage multiple presentation scenarios Ability to work under pressure and work on multiple campaigns at the same time CIS- ITSM Certification Nice to have- certifications on ITSM, Integrations, Custom Spoke, Integration hub EY | Building a better working world EY is building a better working world by creating new value for clients, people, society and the planet, while building trust in capital markets. Enabled by data, AI and advanced technology, EY teams help clients shape the future with confidence and develop answers for the most pressing issues of today and tomorrow. EY teams work across a full spectrum of services in assurance, consulting, tax, strategy and transactions. Fueled by sector insights, a globally connected, multi-disciplinary network and diverse ecosystem partners, EY teams can provide services in more than 150 countries and territories.

At EY, we’re all in to shape your future with confidence. We’ll help you succeed in a globally connected powerhouse of diverse teams and take your career wherever you want it to go. Join EY and help to build a better working world. ServiceNow Solution Architect- HAM Education Level High School Diploma/GED, Technical Diploma, Associate’s Degree/College Diploma, Non-Degree Program, Bachelor’s Degree, Master’s Degree, Doctorate Degree, Higher Degree, Other Bachelor’s or Masters Job purpose The Solution Architect is responsible for the overall design, mapping of client business requirements and ensuring smooth project delivery. The role is required to work with clients to assess current state processes and tools, identify ServiceNow platform solution options, define ServiceNow solution requirements, determine and define integration requirements, and develop overall architecture and implementation plans. Technical skills requirements 8+ years of ServiceNow platform experience. 5+ years of hands-on experience with HAM/HAM Pro, including understanding of hardware asset lifecycle, model categories, and table relationships. Design and configure Hardware Model Normalization processes to ensure consistent, clean, and enriched hardware model data across the platform. Strong understanding of CSDM concepts and their application to asset and CMDB alignment. Proven experience in technical architecture, design reviews, and solution blueprinting. Expertise in platform tools such as Flow Designer, Business Rules, Script Includes, and IntegrationHub. Ability to mentor junior team members and lead technical teams. Experience working in agile/sprint-based delivery environments. Strong communication and interpersonal skills with client-facing exposure. Self-motivated and proactive, with strong problem-solving abilities. Propose and deliver projects as per the agreed objectives to EY customers and/or to internal EY stakeholders Support practice build efforts to include development of practice intellectual property (IP) Deliver projects as per the agreed objectives to EY customers and/or to internal EY stakeholders Build strong internal relationships within the firm and with other services across the organization Develop people through effectively supervising, coaching, and mentoring staff. Provide expert level support and technical mentoring to implementation team Maintain deep, comprehensive knowledge of ServiceNow’s capabilities and constraints Develop and present business case material for senior prospect and customer stakeholders. Create and deliver tailored presentations and product demonstration Act as the ServiceNow subject matter for HAM/ITOM Additional skills requirements Must have CSA certification ServiceNow HAM Pro Certification (preferred but not mandatory with demonstrated expertise) Must have 2 CIS Familiarity with CSDM 4.0 and ITOM/CMDB integration best practices. Good to have ITIL Certification EY | Building a better working world EY is building a better working world by creating new value for clients, people, society and the planet, while building trust in capital markets. Enabled by data, AI and advanced technology, EY teams help clients shape the future with confidence and develop answers for the most pressing issues of today and tomorrow. EY teams work across a full spectrum of services in assurance, consulting, tax, strategy and transactions. Fueled by sector insights, a globally connected, multi-disciplinary network and diverse ecosystem partners, EY teams can provide services in more than 150 countries and territories.