11114 Servicenow Jobs - Page 6

Hiring for Senior Associate, API Integration with Compliance/ GRC tools Job Summary: Hiring for a Senior Associate with experience in API integration with compliance/GRC tools, specifically Cube or similar regulatory tools Key Responsibilities: - Develop, implement, and integrate GRC solutions using ServiceNow IRM - Analyze business requirements for GRC solutions and develop GRC applications - Configure and develop workflows, data integration, and system integrations for compliance processes - Troubleshoot and resolve issues related to Cube Compliance applications Required Skills: - Strong understanding of Cube or similar regulatory tool development - Experience with API integrations and data integration - Compliance regulatory project background for Horizon scanning - Strong communication and problem-solving skills Details: - Location: Pune and Bangalore - Notice Period: 30-45 days - CTC: Up to 26 LPA How to Apply: Send your CV to Shabnam.s@liveconnections.in #liveconnections #livec #weplacepeoplefirst.

Here’s a polished LinkedIn job post for an IT Operations Manager / Service Delivery Lead role aligned with the skills you've described: 🚀 We're Hiring: IT Operations Manager / Service Delivery Lead 📍 Location: [Specify City/Remote/Hybrid] 🕒 Experience: 6+ Years | 📅 Join: Immediate to 30 Days Are you passionate about driving seamless IT operations, improving service delivery, and ensuring infrastructure aligns with business goals? We are looking for an experienced IT Operations Manager to lead IT service management and infrastructure support in a dynamic, fast-paced environment. Key Responsibilities: ✅ ITIL Framework & Service Management Implement and uphold ITIL best practices to streamline IT service delivery Manage incident , problem , and change management processes end-to-end Leverage ITSM platforms (e.g., ServiceNow, JIRA, Cherwell) for ticketing and service workflows ✅ Infrastructure & Security Oversight Deep understanding of network architecture , cloud platforms , virtualization , routing/switching , and firewalls Ensure security protocols (SSL/TLS, IDS/IPS, antivirus) are in place to safeguard infrastructure Ensure compliance with standards like ISO 27001 , GDPR , and data privacy regulations ✅ Leadership & People Management Lead and mentor cross-functional IT teams, define KPIs, and foster accountability Promote a culture of continuous learning, encourage upskilling through certifications Resolve interdepartmental conflicts and maintain a high-functioning team environment ✅ Performance Monitoring & Reporting Define, track, and report on KPIs such as system uptime, MTTR, SLA adherence Prepare executive-level IT performance reports with insights and improvement plans Required Skills: Minimum 6 years of experience in IT operations, service delivery, or infrastructure management Proven leadership in managing medium to large tech support/infra teams Strong command over ITSM, networking, cloud tech, and cybersecurity controls Certifications like ITIL Foundation/Intermediate , ISO 27001 , or similar are a plus

Greetings! One of our esteemed client Japanese multinational information technology (IT) service and consulting company headquartered in Tokyo, Japan. The company acquired Italy -based Value Team S.p.A. and launched Global One Teams. Join this dynamic, high-impact firm where innovation meets opportunity — and take your career to new height s! 🔍 We Are Hiring: ServiceNow Software Engineer Work Location : (Noida/Bangalore/Hyderabad) Experience ( Relevant) : 5+yrs Shift Timings : US Shift Hours – Flexible hours 4pm/5pm -1am/2pm IST Remote / Hybrid : Hybrid (2-3 days/Week) Top 3 skills which is mandatory 1. Certification is a must -CSA minimum + CSD preferred 2. Relevant experience as per JD 3. Communication skills • Responsibilities: o Support existing core Enterprise ServiceNow platform functionality o Deliver configuration tasks and implement features o Collaborate with scoped app teams on integrations and plug-in installations o Triage and resolve incident tickets related to the platform and hosted applications • Required Qualifications: o Minimum 3 years of ServiceNow implementation experience o Certified ServiceNow Application Developer (CAD) o Certified ServiceNow Systems Administrator (CSA) • Preferred Qualifications: o 4+ years of in-depth ServiceNow experience, ideally in a financial domain o Certified Implementer in ITSM, ITOM, and Core Platform Interested candidates, please share your updated resume along with the following details : Total Experience: Relevant Experience in ServiceNow Software Engineer: Current Loc Current CTC: Expected CTC: Notice Period: 🔒 We assure you that your profile will be handle d with strict confiden tial ity. 📩 Apply now and be part of this incredible journey Thanks, Syed Mohammad!! syed.m@anlage.co.in

About Client: Our Client is a global IT services company headquartered in Southborough, Massachusetts, USA. Founded in 1996, with a revenue of $1.8B, with 35,000+ associates worldwide, specializes in digital engineering, and IT services company helping clients modernize their technology infrastructure, adopt cloud and AI solutions, and accelerate innovation. It partners with major firms in banking, healthcare, telecom, and media. Our Client is known for combining deep industry expertise with agile development practices, enabling scalable and cost-effective digital transformation. The company operates in over 50 locations across more than 25 countries, has delivery centers in Asia, Europe, and North America and is backed by Baring Private Equity Asia. Job Title: ServiceNow Developer Key Skills: HRSD & Scripting + Portal,JavaScript, AngularJS, ServiceNow Now Assist, Virtual Agent, Flow Designer, Integration Hub, UI Builder, REST/SOAP APIs, SQL Job Locations: Hyderabad, Bangalore Experience: 6 – 10 Years Budget: 13 – 16 LPA Education Qualification : Any Graduation Work Mode: Hybrid Employment Type: Contract Notice Period: Immediate - 15 Days Interview Mode: 1 F2F Round - 1 Rounds of AI Interview + Including Client round Job Description: We are seeking a highly skilled ServiceNow Developer to join our team. The ideal candidate will have a strong understanding of ServiceNow's core functionalities and a proven track record of delivering innovative solutions. Responsibilities: Design, develop, and implement custom applications and workflows using ServiceNow's scripting languages (JavaScript, AngularJS) Create and customize ServiceNow forms, scripts, and UI pages to meet business requirements Leverage UI Builder to create modern, user-friendly interfaces Manage ServiceNow instance configuration, including user roles, security access controls (ACLs), and business rules Configure and maintain ServiceNow Now Assist, Virtual Agent, HR Service Delivery (HRSD) modules, including case management, knowledge management, and reporting Implement workflows and automation to streamline HR processes Design and develop virtual agent conversations and integrations to provide automated support to users Create and manage automated workflows using Flow Designer to streamline processes and reduce manual effort Manage and maintain knowledge articles, categories, and search configurations to improve knowledge accessibility Configure and customize Employee Center Pro to provide a seamless employee experience Write SQL queries and use Glide scripting to retrieve and manipulate data from the ServiceNow database Technical Skills and Experience: Strong proficiency in JavaScript and ServiceNow scripting languages (JS, AngularJS) Solid understanding of ServiceNow core concepts, including configuration, scripting, and workflow automation Experience with ServiceNow Now Assist, HRSD, Virtual Agent, Flow Designer, Integration Hub, and UI Builder Knowledge of REST/SOAP APIs and web services Experience with database queries (SQL, Glide) Strong problem-solving and analytical skills Excellent communication and interpersonal skills Ability to work independently and as part of a team. Interested Candidates please share your CV to pnomula@people-prime.com

About Company: Our Client is a leading Indian multinational IT services and consulting firm. It provides digital transformation, cloud computing, data analytics, enterprise application integration, infrastructure management, and application development services. The company caters to over 700 clients across industries such as banking and financial services, manufacturing, technology, media, retail, and travel & hospitality. Its industry-specific solutions are designed to address complex business challenges by combining domain expertise with deep technical capabilities. With a global workforce of over 80,000 professionals and a presence in more than 50 countries. Job Title: Sample Manager LIMS Locations: PAN INDIA Experience: 5-10 Years (Relevant) Employment Type: Contract to Hire Work Mode: Work From Office Notice Period: Immediate to 15 Days JOB DESCRIPTION: Configure and maintain Sample Manager LIMS v123 for battery testing workflows, including job sample test hierarchies Implement and support DBDS features for sample build mapping and data archiving Manage and optimize Integration Manager interfaces, agent, and transformation logic Perform lifecycle management of sample tests and jobs within LIMS Develop and maintain test plans, workflow, and reporting structures Troubleshoot and resolve performance issues, including database indexing and service configuration Collaborate with QA engineering and IT teams to ensure data accuracy and compliance Document SOPs, KT plans and training materials for onboarding and support Required Skills Strong experience with Thermo Fisher Sample Manager LIMS v123 and above Proficiency in Integration Manager configuration and troubleshooting Familiarity with DBDS workflows and Oracle SQL Developer Knowledge of C Net Net WCF for customization and service integration Experience with ServiceNow for ticketing and support workflows Understanding of lab operations in analytical, physical and chemical domains Preferred Qualifications: Bachelor's degree in Computer Science, Life Sciences or related field Experience in battery testing environments, Lead Acid LithiumIon Prior exposure to global manufacturing systems and multisite deployments Mandatory Skills: Labvantage, LabWare, SampleManager ,StarLIMS ,Empower, Lab Management Systems, Caliber LIMS, AR_VR_MR

Entity: Technology Job Family Group: IT&S Group Job Description: Our purpose is to deliver energy to the world, today and tomorrow. For over 100 years, bp has focused on discovering, developing, and producing oil and gas in the nations where we operate. We are one of the few companies globally that can provide governments and customers with an integrated energy offering. Delivering our strategy sustainably is fundamental to achieving our ambition to be a net zero company by 2050 or sooner! In this role, you will be part of bp’s Technology Function and be responsible for “hands on” running of IT services in the Talent Acquisition and Learning portfolios. You will run industry-leading products such as Workday Recruiting, Cornerstone, Degreed and Xylene and partner with HR process experts to deliver value to bp. You will lead a Dev/Ops Squad which will drive and enable the solutions underpinning BP’s employee resourcing, employee growth, and learning-related services. You will have the opportunity to work within a modern IT methodology using sprints to deliver user stories; you will build upon your Talent/Learning product knowledge and gain significant experience in optimizing delivery using modern AI-powered products. Included in the role responsibilities/deliverables are the following: strategic and operational leadership across a diverse portfolio of over 60 SaaS-based Talent Acquisition and Learning applications, with a strong emphasis on meeting bp business needs, digital security compliance, integration enablement, and commercial optimisation. This role is pivotal in ensuring that bp’s People & Culture (Human Resources) digital assets are secure, scalable, and delivering measurable value. Key Accountabilities Lead a cross-disciplinary squad, working closely with other product experts, integration engineers, data managers, business partners and HR professionals. Perform hands-on configuration and build integrations for Cornerstone or Workday Gather user stories/requirements in the Talent Acquisition and Learning domains, document using Microsoft ADO, and design, build and test product solutions Continuously and proactively working on simplification, standardization and optimization of existing processes and solutions Imbed good Digital Security and Data Privacy practices into all deliveries and ensure secure and compliant handling of bp assets and data Continuously improve ongoing bp operations in light of emerging technologies (especially AI). Define, assess, and mitigate operational and technology risks Manage commercial agreements and drive governance of business partners and suppliers, including negotiation of contract renewals and new service requests Represent the Technology organization to bp Talent and Learning stakeholders Essential Skills And Experience At least 3 years’ hands-on experience with either the core bp Talent Acquisition solution (Workday Recruiting) or the core bp Learning Management System (Cornerstone) – and a passion to become equally and deeply expert in working with both solutions Certification in either Workday Recruiting or Cornerstone LMS (Learning) Experience in both Development and Operations (DevOps) support areas Experience in large-scale implementations, roll outs and migration projects for complex environments Proven analytics skills and ability to glean information from data, including hands-on experience in building reports, dashboards, and metrics using tools such as SQL and Power BI A good understanding of the SaaS ecosystem in the Talent and Learning domains (e.g., CSOD, Workday Recruiting, Xylene, Degreed, Paradox, etc.) Experience in managing digital security, data privacy, and regulatory compliance within a global enterprise. Strong commercial acumen with capability to drive cost optimization and supplier accountability Skills in stakeholder management, cross-functional coordination, and agile delivery Familiarity with tools such as ServiceNow, Microsoft ADO, and Wiz (Microsoft Software patching management) At bp, we provide the following environment & benefits: A company culture where we respect our diverse teams and are proud of our achievements Possibility to join social communities and networks A healthy work-life balance Chill-out and collaboration spaces in a modern office environment Learning and development opportunities to craft your career path Life & health insurance, medical care package And many others benefits Legal Disclaimer: We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, sex, gender, gender expression, sexual orientation, age, marital status, socioeconomic background, neurodiversity/neurocognitive functioning, veteran status or disability status. We will ensure that individuals with disabilities are provided with reasonable accommodation to participate in the job application or interview process, to perform crucial job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation. Travel Requirement No travel is expected with this role Relocation Assistance: This role is eligible for relocation within country Remote Type: This position is a hybrid of office/remote working Skills: Agility core practices, Agility core practices, Analytics, API and platform design, Business Analysis, Cloud Platforms, Coaching, Communication, Configuration management and release, Continuous deployment and release, Data Structures and Algorithms (Inactive), Digital Project Management, Documentation and knowledge sharing, Facilitation, Information Security, iOS and Android development, Mentoring, Metrics definition and instrumentation, NoSql data modelling, Relational Data Modelling, Risk Management, Scripting, Service operations and resiliency, Software Design and Development, Source control and code management {+ 4 more} Legal Disclaimer: We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, sex, gender, gender expression, sexual orientation, age, marital status, socioeconomic status, neurodiversity/neurocognitive functioning, veteran status or disability status. Individuals with an accessibility need may request an adjustment/accommodation related to bp’s recruiting process (e.g., accessing the job application, completing required assessments, participating in telephone screenings or interviews, etc.). If you would like to request an adjustment/accommodation related to the recruitment process, please contact us. If you are selected for a position and depending upon your role, your employment may be contingent upon adherence to local policy. This may include pre-placement drug screening, medical review of physical fitness for the role, and background checks.

Entity: Technology Job Family Group: IT&S Group Job Description: Our purpose is to deliver energy to the world, today and tomorrow. For over 100 years, bp has focused on discovering, developing, and producing oil and gas in the nations where we operate. We are one of the few companies globally that can provide governments and customers with an integrated energy offering. Delivering our strategy sustainably is fundamental to achieving our ambition to be a net zero company by 2050 or sooner! In this role, you will be part of bp’s Technology Function and be responsible for “hands on” running of IT services in the Payroll, Reward and Time portfolios. You will manage industry-leading products such as ADP Payroll (Global View and others) as well as a bp-developed Microsoft Azure-based set of Reward offerings. You will lead a Dev/Ops Squad which will drive and enable the solutions underpinning BP’s employee resourcing, employee growth, and learning-related services. You will have the opportunity to work within a modern IT methodology using sprints to deliver user stories; you will build upon your Payroll/Reward/Time product knowledge and gain significant experience in optimizing delivery using modern AI-powered products; and you will lead new custom developments on the .net platform. Included in the role responsibilities/deliverables are the following: strategic and operational leadership across a diverse portfolio of over 60 solutions, with a strong emphasis on meeting bp business needs, digital security compliance, integration enablement, and commercial optimisation. This role is pivotal in ensuring that bp’s People & Culture (Human Resources) digital assets are secure, scalable, and delivering measurable value. Key Accountabilities Lead a cross-disciplinary squad, working closely with other product experts, integration engineers, data managers, business partners and HR professionals Payroll operational expertise is not required. However, you will perform hands-on connectivity and integration-related support for bp Payroll and Time Tracking solutions Gather user stories/requirements in the Reward domain, document using Microsoft ADO, and design, build and test solutions run on Microsoft Azure using the .net framework Continuously and proactively working on simplification, standardization and optimization of existing processes and solutions Imbed good Digital Security and Data Privacy practices into all deliveries and ensure secure and compliant handling of bp assets and data Continuously improve ongoing bp operations in light of emerging technologies (especially AI). Define, assess, and mitigate operational and technology risks Manage commercial agreements and drive governance of business partners and suppliers, including negotiation of contract renewals and new service requests Represent the Technology organization to bp Payroll, Reward and Time stakeholders Essential Skills And Experience At least 3 years’ hands-on development experience on the Microsoft .net platform e) – and a passion to build expertise in the Payroll, Reward and Time domains Experience in both Development and Operations (DevOps) support areas Experience in leading multi-vendor technology squads in enhancing existing products and delivering new products Proven analytics skills and ability to glean information from data, including hands-on experience in building reports, dashboards, and metrics using tools such as SQL and Power BI Experience in managing digital security, data privacy, and regulatory compliance within a global enterprise. Strong commercial acumen with capability to drive cost optimization and supplier accountability Skills in stakeholder management, cross-functional coordination, and agile delivery Familiarity with tools such as ServiceNow, Microsoft ADO, and Wiz (Microsoft Software patching management) At bp, we provide the following environment & benefits: A company culture where we respect our diverse teams and are proud of our achievements Possibility to join social communities and networks A healthy work-life balance Chill-out and collaboration spaces in a modern office environment Learning and development opportunities to craft your career path Life & health insurance, medical care package And many others benefits Legal Disclaimer: We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, sex, gender, gender expression, sexual orientation, age, marital status, socioeconomic background, neurodiversity/neurocognitive functioning, veteran status or disability status. We will ensure that individuals with disabilities are provided with reasonable accommodation to participate in the job application or interview process, to perform crucial job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation. Travel Requirement No travel is expected with this role Relocation Assistance: This role is eligible for relocation within country Remote Type: This position is a hybrid of office/remote working Skills: Agility core practices, Agility core practices, Analytics, API and platform design, Business Analysis, Cloud Platforms, Coaching, Communication, Configuration management and release, Continuous deployment and release, Data Structures and Algorithms (Inactive), Digital Project Management, Documentation and knowledge sharing, Facilitation, Information Security, iOS and Android development, Mentoring, Metrics definition and instrumentation, NoSql data modelling, Relational Data Modelling, Risk Management, Scripting, Service operations and resiliency, Software Design and Development, Source control and code management {+ 4 more} Legal Disclaimer: We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, sex, gender, gender expression, sexual orientation, age, marital status, socioeconomic status, neurodiversity/neurocognitive functioning, veteran status or disability status. Individuals with an accessibility need may request an adjustment/accommodation related to bp’s recruiting process (e.g., accessing the job application, completing required assessments, participating in telephone screenings or interviews, etc.). If you would like to request an adjustment/accommodation related to the recruitment process, please contact us. If you are selected for a position and depending upon your role, your employment may be contingent upon adherence to local policy. This may include pre-placement drug screening, medical review of physical fitness for the role, and background checks.

Join Amgen’s Mission of Serving Patients At Amgen, if you feel like you’re part of something bigger, it’s because you are. Our shared mission—to serve patients living with serious illnesses—drives all that we do. Since 1980, we’ve helped pioneer the world of biotech in our fight against the world’s toughest diseases. With our focus on four therapeutic areas –Oncology, Inflammation, General Medicine, and Rare Disease– we reach millions of patients each year. As a member of the Amgen team, you’ll help make a lasting impact on the lives of patients as we research, manufacture, and deliver innovative medicines to help people live longer, fuller happier lives. Our award-winning culture is collaborative, innovative, and science based. If you have a passion for challenges and the opportunities that lay within them, you’ll thrive as part of the Amgen team. Join us and transform the lives of patients while transforming your career. Unified Communications Collaboration Specialist What You Will Do Let’s do this. Let’s change the world. In this vital role you will be crucial in driving our digital workplace strategy forward by ensuring seamless collaboration across the organization through modern communication platforms. The ideal candidate is a subject matter expert in collaboration tools and has a solid technical background in platforms such as SharePoint, AvePoint, OPUS, BOX, OneDrive, and Microsoft Teams . You’ll work closely with cross-functional teams to improve efficiency, streamline workflows, and ensure secure, scalable collaboration solutions are in place. Roles & Responsibilities: Design, implement, and support solutions within Microsoft Teams, SharePoint Online, OneDrive, and related collaboration platforms. Administer and optimize content lifecycle management with tools like AvePoint and OPUS. Support governance, compliance, and data protection standards across collaboration tools. Lead migrations and integrations between platforms such as BOX to OneDrive or SharePoint. Develop and maintain training resources, user guides, and provide end-user support. Collaborate with business stakeholders to analyze requirements and deliver tailored solutions. Act as the technical point of contact for unified communications and collaboration-related initiatives. Monitor system performance, troubleshoot issues, and ensure service availability. Stay ahead of with new technologies and industry trends related to enterprise collaboration. What We Expect Of You We are all different, yet we all use our unique contributions to serve patients. The [vital attribute] professional we seek is a [type of person] with these qualifications. Basic Qualifications: Master's degree / Bachelor's degree and 8 to 13 years Unified Communications and Collaboration environments Preferred Qualifications: Functional Skills: Strong proficiency in Microsoft 365 ecosystem: SharePoint Online, OneDrive, Teams Hands-on experience with AvePoint and OPUS tools for content and records management. Experience with cloud storage solutions such as BOX and migration projects to Microsoft platforms. Solid grasp of data governance, security policies, and compliance frameworks. Proven ability to manage projects, priorities, and stakeholders across business units. Strong program/project management skills within a diverse toolset of methodologies (Agile, Scrum, DevOps etc.) including risk mitigation strategies. Have solid business insight – ability to handle multiple priorities and to build a strong network and relationships. Experience with Power Platform (Power Automate, Power Apps) for workflow automation. Strong vendor management skills from RFP ideation to implementation management. Familiarity with ITIL processes and ticketing systems like ServiceNow or Jira. Strong understanding of hybrid collaboration environments and change management. Excellent analytical, problem-solving and presentation skills. Professional Certifications: Scaled Agile Framework (SAFe) for Teams (preferred) Soft Skills: High degree of initiative and self-motivation. Ability to handle multiple priorities successfully. Excellent verbal and written communication skills. Team-oriented with a focus on achieving team goals. Excellent analytical and troubleshooting skills. Ability to work effectively with global and virtual teams. What You Can Expect Of Us As we work to develop treatments that take care of others, we also work to care for your professional and personal growth and well-being. From our competitive benefits to our collaborative culture, we’ll support your journey every step of the way. In addition to the base salary, Amgen offers competitive and comprehensive Total Rewards Plans that are aligned with local industry standards. Apply now and make a lasting impact with the Amgen team. careers.amgen.com As an organization dedicated to improving the quality of life for people around the world, Amgen fosters an inclusive environment of diverse, ethical, committed and highly accomplished people who respect each other and live the Amgen values to continue advancing science to serve patients. Together, we compete in the fight against serious disease. Amgen is an Equal Opportunity employer and will consider all qualified applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability status, or any other basis protected by applicable law. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.

Join Amgen’s Mission of Serving Patients At Amgen, if you feel like you’re part of something bigger, it’s because you are. Our shared mission—to serve patients living with serious illnesses—drives all that we do. Since 1980, we’ve helped pioneer the world of biotech in our fight against the world’s toughest diseases. With our focus on four therapeutic areas –Oncology, Inflammation, General Medicine, and Rare Disease– we reach millions of patients each year. As a member of the Amgen team, you’ll help make a lasting impact on the lives of patients as we research, manufacture, and deliver innovative medicines to help people live longer, fuller happier lives. Our award-winning culture is collaborative, innovative, and science based. If you have a passion for challenges and the opportunities that lay within them, you’ll thrive as part of the Amgen team. Join us and transform the lives of patients while transforming your career. Senior Manager - Asset & Configuration Management What You Will Do Let’s do this. Let’s change the world. In this vital role, you will shape and drive the strategic roadmap for Amgen’s Configuration Management Database (CMDB), IT Asset Management (ITAM), and related IT Service Management (ITSM) processes within the ServiceNow platform. The Senior Manager will partner with multi-functional IS and business customers, service owners, handled service providers, and platform teams to ensure robust governance, audit readiness, and continuous improvement in service delivery and process maturity. Lead the strategy, execution, and governance of Asset & Configuration Management and supporting ITIL processes (including Incident, Problem, Change, and Release) using ServiceNow. Define and maintain service level agreements (SLAs), performance metrics, and governance controls to ensure operational compliance and business value. Collaborate with business and IS service owners, ESM platform teams, and Global Business Services (GBS) to drive alignment, efficiency, and maturity of service management processes. Guide the creation of user stories and requirements to enhance ServiceNow capabilities, reporting, and automation across CMDB, ITAM, and related modules. Ensure audit and regulatory compliance for ITIL processes, collaborating with Compliance and Quality teams as needed. Lead a distributed team of analysts and process owners, overseeing hiring, coaching, performance, and capability development. Act as an escalation point for complex process and service issues, driving swift resolution and process optimization. Leverage analytics tools (ServiceNow Performance Analytics, Tableau, Spotfire) to track and improve critical metrics and process health. Promote innovation by identifying and implementing best practices from industry networks and benchmarking. Influence leadership across technical and non-technical domains to embed ITIL excellence into the culture. Facilitate communication across matrixed teams and varying levels of technical expertise. Represent the function in customer and audit meetings, ensuring service alignment with strategic goals What We Expect Of You We are all different, yet we all use our unique contributions to serve patients. Amgen is seeking a Senior Manager - Asset & Configuration Management to lead the enterprise-wide ITIL-based execution and governance of Asset and Configuration Management processes. The ideal candidate will bring deep expertise in ITIL processes, strong technical acumen in the ServiceNow platform, and a collaborative, leadership-driven approach to enhancing service operations across a global enterprise. This role also includes handling and mentoring an impactful team of process owners and analysts to ensure compliance, clarity, and operational excellence. Basic Qualifications & Skills: Doctorate degree / Master's degree / Bachelor's degree and 12 to 17 years of experience in Computer Science, IT or related field ITIL Process Leadership & Governance: Extensive experience leading enterprise-level implementation and governance of ITIL-aligned processes, including Incident, Problem, Change, and Release Management. ServiceNow CMDB & Asset Management Expertise: Advanced knowledge of ServiceNow CMDB, IT Asset Management modules, and discovery tools, ensuring data accuracy, lifecycle visibility, and operational excellence. Cross-Functional Collaboration: Confirmed ability to build strategic partnerships across IS, business, compliance, and vendor teams to drive alignment, accountability, and shared success. Analytics-Driven Performance Optimization: Strong proficiency in using platforms like ServiceNow Performance Analytics, Tableau, or Spotfire to track critical metrics, service health, and process maturity. Team Leadership & Development: Demonstrated success leading global, diverse teams with a focus on coaching, upskilling, and creating a high-performance culture in matrixed environments. Preferred Qualifications & Skills: Audit & Compliance Readiness: Familiarity with regulated industry standards and the ability to implement ITIL processes that support audit-readiness, compliance, and internal control requirements. Platform Innovation & Automation: Experience enhancing ServiceNow capabilities through user story creation, workflow automation, and continuous platform enhancements aligned to business needs. Process Maturity Strategy: Ability to identify, prioritize, and lead continuous improvement initiatives that enhance the effectiveness and value of service management processes. Executive Communication & Influence: Comfortable navigating and presenting to senior leadership, translating complex service issues into actionable business insights. Global Service Integration: Experience collaborating with global teams and service providers to ensure seamless integration of processes across geographies and functions. Professional Certifications: ITIL v3/4 Foundation Certification (mandatory) ServiceNow Certified Implementation Specialist (CMDB/ITAM) (preferred) Certified Service Asset and Configuration Manager (CSAM) (preferred) Scaled Agile Framework (SAFe) for Teams (preferred) Soft Skills: Leadership & People Development: Excellent leadership and team management skills, with a track record of fostering hard-working teams and mentoring talent. Strategic Change & Transformation: Strong transformation and organizational change experience, with the ability to guide organizations through evolving technology landscapes and process maturity initiatives. Collaboration & Communication: Exceptional collaboration and communication skills, including strong verbal and written abilities, public speaking, and executive-level presentation capabilities. Initiative & Execution: High degree of initiative and self-motivation; adept at handling multiple priorities and driving outcomes in complex, fast-paced environments. Teamwork & Global Engagement: Team-oriented attitude with a focus on shared goals; experienced in working effectively with global, virtual, and multi-functional teams. Analytical Thinking: Excellent analytical and problem-solving skills, with the ability to diagnose issues, identify root causes, and implement practical solutions quickly. What You Can Expect Of Us As we work to develop treatments that take care of others, we also work to care for your professional and personal growth and well-being. From our competitive benefits to our collaborative culture, we’ll support your journey every step of the way. In addition to the base salary, Amgen offers competitive and comprehensive Total Rewards Plans that are aligned with local industry standards. Apply now and make a lasting impact with the Amgen team. careers.amgen.com As an organization dedicated to improving the quality of life for people around the world, Amgen fosters an inclusive environment of diverse, ethical, committed and highly accomplished people who respect each other and live the Amgen values to continue advancing science to serve patients. Together, we compete in the fight against serious disease. Amgen is an Equal Opportunity employer and will consider all qualified applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability status, or any other basis protected by applicable law. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.

What You Will Do Let’s do this. Let’s change the world. In this vital role you will be responsible for designing, developing, and maintaining software applications and solutions in the Regulatory and Clinical Trial submission product team that meet business needs and ensuring the availability and performance of critical systems and applications. This role involves working closely with product managers, designers, and other engineers supporting applications like docuBridge Suite from Lorenz, scalable software solutions and automating operations, monitoring system health, and responding to incidents to minimize downtime. The ideal candidate will have a solid background in regulatory submissions, along with innovative and ground-breaking experience. Roles & Responsibilities: Collaborate with internal Regulatory Operations collaborators and vendor partner (Lorenz) to ensure accurate interpretation of requirements, delivery of compliant submissions, and successful deployment of the solution. Collaborate with multi-functional partners including Regulatory Affairs, Quality Assurance, IT Security, and vendor teams to gather detailed business requirements and translate them into scalable, compliant technical solutions. Define and manage project plans, timelines, resource allocation, and key achievements to ensure end-to-end project execution - from system assessment, procurement, configuration, validation, release, to post-production support. Drive validation and compliance readiness by overseeing the development of validation plans, IQ/OQ/PQ protocols, and related documentation as per GXP, 21 CFR Part 11, and Annex 11 guidelines. Ensure regulatory submission readiness by enabling structured document authoring workflows, lifecycle management, and integration with content sources such as Regulatory Veeva Vault. Oversee user access controls, role-based privileges, and audit trail configurations to ensure system integrity and security are maintained. Own the change control process for the submission system by aligning with ITIL standards and ensuring traceability for all updates, patches, and configuration changes. Develop training materials and conduct hands-on user training to onboard regulatory users and business owners, ensuring effective adoption of the system. Monitor production performance and work with Lorenz to solve issues, ensuring timely resolution of incidents with minimal impact on business continuity. Lead continuous improvement initiatives to enhance system usability, performance, and regulatory compliance alignment. Track KPIs and provide regular status updates to leadership and steering committees on system performance, user adoption, and submission throughput. Contribute to technology roadmap planning by finding opportunities for tool upgrades, integration with newer modules (e.g., Lorenz eValidator), and regulatory intelligence platforms. Act as the SME for structured submissions and represent the function during audits, inspections, and regulatory reviews. Possesses strong rapid prototyping skills and can quickly translate concepts into working code. Demonstrate adaptability to agile methodology, ensuring flexibility and responsiveness to changing project requirements. Manage and lead teams effectively, fostering collaboration and productivity. Use Jira and ServiceNow for project tracking, issue resolution, and service management. Create and maintain documentation on software architecture, design, deployment, disaster recovery, and operations Stay updated with the latest trends and advancements Analyze and understand the functional and technical requirements of applications, solutions and systems and translate them into software architecture and design specifications. Develop and maintain monitoring tools and dashboards to track system health, performance, capacity and availability Respond to and resolve incidents promptly, conducting root cause analysis and implementing preventive measures Implement and maintain security measures to protect systems from unauthorized access and other threats What We Expect Of You We are all different, yet we all use our unique contributions to serve patients. Basic Qualifications: Doctorate degree / Master's degree / Bachelor's degree and 8 to 13 years Computer Science, IT or related field Preferred Qualifications: Functional Skills: Must-Have Skills Demonstrate a deep understanding of pharma industry regulations and compliance requirements for, including FDA and EUCTR. Have excellent knowledge of submission publishing systems like Lorenz’s docuBridge application and Regulatory Veeva Vault. Demonstrated experience in managing technology initiatives and teams with a track record of successful innovation and fostering the development of talent. Must be flexible and able to manage multiple activities and priorities with minimal direction in a rapidly changing and demanding environment. Experience in applying technology best practice methodologies such as Scaled Agile (SAFe) and ITIL. Exceptional collaboration, communication, must be flexible and able to manage multiple activities and priorities with minimal direction in a rapidly changing and demanding environment. Possess strong knowledge of information systems and network technologies. Good-to-Have Skills: Strong knowledge of eCTD specification and highly regulated (GxP) systems Experience in a leadership role within a pharmaceutical or technology organization Extensive experience in the software development lifecycle of GxP Systems. Experience using and adoption of Scaled Agile Framework (SAFe) Strong analytical/critical-thinking and decision-making abilities. Ability to work effectively in a fast-paced, dynamic environment. Established business partnerships and IS governance practices involving senior business stakeholders Broad working knowledge of key IS domains and layers Professional Certifications (please mention if the certification is preferred or mandatory for the role): ITIL (preferred) Scaled Agile Framework (SAFe) for Teams (preferred) Veeva Vault platform (preferred) Soft Skills: Excellent analytical and troubleshooting skills Strong verbal and written communication skills Ability to work effectively with global, virtual teams High degree of initiative and self-motivation Ability to manage multiple priorities successfully Team-oriented, with a focus on achieving team goals Strong presentation and public speaking skills Shift Information: This position requires you to work a later shift and may be assigned a second or third shift schedule. Candidates must be willing and able to work during evening or night shifts, as required based on business requirements. Equal opportunity statement Amgen is an Equal Opportunity employer and will consider you without regard to your race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability status. We will ensure that individuals with disabilities are provided with reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request an accommodatio What You Can Expect Of Us As we work to develop treatments that take care of others, we also work to care for your professional and personal growth and well-being. From our competitive benefits to our collaborative culture, we’ll support your journey every step of the way. In addition to the base salary, Amgen offers competitive and comprehensive Total Rewards Plans that are aligned with local industry standards. Apply now and make a lasting impact with the Amgen team. careers.amgen.com

Job Summary Are you passionate about using software development and automation to improve how things work? Would you like to be part of a team that is focused on simplifying processes and creating smart, automated solutions to support the development of life-changing biotech medicines? At Amgen, we are leveraging modern technologies—including cloud computing, machine learning/artificial intelligence (ML/AI), robotic process automation (RPA), and intelligent software tools—to support the creation of innovative drug therapies that help patients around the world. We are looking for a motivated Sr Ass Join Amgen’s Mission of Serving Patients At Amgen, if you feel like you’re part of something bigger, it’s because you are. Our shared mission—to serve patients living with serious illnesses—drives all that we do. Since 1980, we’ve helped pioneer the world of biotech in our fight against the world’s toughest diseases. With our focus on four therapeutic areas –Oncology, Inflammation, General Medicine, and Rare Disease– we reach millions of patients each year. As a member of the Amgen team, you’ll help make a lasting impact on the lives of patients as we research, manufacture, and deliver innovative medicines to help people live longer, fuller happier lives. Our award-winning culture is collaborative, innovative, and science based. If you have a passion for challenges and the opportunities that lay within them, you’ll thrive as part of the Amgen team. Join us and transform the lives of patients while transforming your career. Senior Associate Software Engineer What You Will Do Let’s do this. Let’s change the world. Roles and Responsibilities Partner with senior automation engineers to develop high profile and complex automation projects and ensure quality and timely delivery of projects by working closely with the cross functional team members (software development, business, IS, etc.) Contribute towards efforts to design, build, and develop rapid Proof-of-Concept (POC) automated solutions and services. Quickly and iteratively prove or disprove the concepts being considered. Work with process subject matter experts (SMEs) to understand key process requirements and transform them into digital automated solutions Be constantly curious and feed your passion and interests in groundbreaking technology. Use your given time to look for new, innovative and automated ways to do business differently, better, and more cost effectively. Collaborate with business partners to understand how automation can improve workflow and productivity Synthesize requirements from clients, customers or end-users to develop the best automation solutions. Work closely with other teams and Process Engineers to identify, stop, simplify business process waste to codify into automated solutions and platforms. 2-3 Experience with development and deployment of robotic process automation and other intelligent automation technology solutions such as UiPath and Automation Anywhere Experience with designing, developing, deploying, and operating automated solutions across SaaS, Cloud, On-prem and custom software developed platforms Experience in one or more programming/scripting languages, including but not limited to: Java, C, C++, Swift/Objective C, Python, Go, C#, or JavaScript Experience with translating business requirements to technical requirements and recommend solutions for automation Exposure to AI-powered automation, especially using platforms like OpenAI, for tasks such as document understanding, NLP, and intelligent decision-making. What We Expect Of You We are all different, yet we all use our unique contributions to serve patients. The [vital attribute] professional we seek is a [type of person] with these qualifications. Basic Qualifications: Master's degree / Bachelor's degree and 5 to 9 years What You Can Expect Of Us As we work to develop treatments that take care of others, we also work to care for your professional and personal growth and well-being. From our competitive benefits to our collaborative culture, we’ll support your journey every step of the way. In addition to the base salary, Amgen offers competitive and comprehensive Total Rewards Plans that are aligned with local industry standards. Apply now and make a lasting impact with the Amgen team. careers.amgen.com As an organization dedicated to improving the quality of life for people around the world, Amgen fosters an inclusive environment of diverse, ethical, committed and highly accomplished people who respect each other and live the Amgen values to continue advancing science to serve patients. Together, we compete in the fight against serious disease. Amgen is an Equal Opportunity employer and will consider all qualified applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability status, or any other basis protected by applicable law. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation. ociate Software Engineer to join our Process Simplification and Automation team. You’ll collaborate with other engineers to develop, test, and deploy automated solutions that streamline business processes and enhance productivity. This is a great opportunity for someone early in their career to grow their skills in software automation and contribute to impactful projects that support our mission in biotechnology. Job Responsibilities Partner with senior automation engineers to develop high profile and complex automation projects and ensure quality and timely delivery of projects by working closely with the cross functional team members (software development, business, IS, etc.) Contribute towards efforts to design, build, and develop rapid Proof-of-Concept (POC) automated solutions and services. Quickly and iteratively prove or disprove the concepts being considered. Work with process subject matter experts (SMEs) to understand key process requirements and transform them into digital automated solutions Be constantly curious and feed your passion and interests in groundbreaking technology. Use your given time to look for new, innovative and automated ways to do business differently, better, and more cost effectively. Collaborate with business partners to understand how automation can improve workflow and productivity Synthesize requirements from clients, customers or end-users to develop the best automation solutions. Work closely with other teams and Process Engineers to identify, stop, simplify business process waste to codify into automated solutions and platforms. Basic Qualifications Bachelor’s degree and 2 years of related experience OR Associate degree and 4 years of directly related experience OR High School/ GED and 6 years of directly related experience Preferred Qualifications 2-3 Experience with development and deployment of robotic process automation and other intelligent automation technology solutions such as UiPath and Automation Anywhere Experience with designing, developing, deploying, and operating automated solutions across SaaS, Cloud, On-prem and custom software developed platforms Experience in one or more programming/scripting languages, including but not limited to: Java, C, C++, Swift/Objective C, Python, Go, C#, or JavaScript Experience with translating business requirements to technical requirements and recommend solutions for automation Exposure to AI-powered automation, especially using platforms like OpenAI, for tasks such as document understanding, NLP, and intelligent decision-making. Nice to Have Skills Knowlege of or experience with agile methodology Willing and able to learn new technologies at a rapid pace Ability to quickly assimilate knowledge of new platforms, languages, tools and technologies Experience integrating automation solutions with enterprise systems like SAP, ServiceNow, or Salesforce. Understanding of natural language processing (NLP) and machine learning basics for building intelligent automation flows. Familiarity with low-code/no-code platforms and orchestration tools for rapid prototyping. Basic knowledge of data visualization tools (e.g., Power BI, Tableau) to monitor and report on automation outcomes. Experience working in regulated industries (e.g., biotechnology, healthcare, or pharmaceuticals) where compliance and validation are important.

Join Amgen’s Mission of Serving Patients At Amgen, if you feel like you’re part of something bigger, it’s because you are. Our shared mission—to serve patients living with serious illnesses—drives all that we do. Since 1980, we’ve helped pioneer the world of biotech in our fight against the world’s toughest diseases. With our focus on four therapeutic areas –Oncology, Inflammation, General Medicine, and Rare Disease– we reach millions of patients each year. As a member of the Amgen team, you’ll help make a lasting impact on the lives of patients as we research, manufacture, and deliver innovative medicines to help people live longer, fuller happier lives. Our award-winning culture is collaborative, innovative, and science based. If you have a passion for challenges and the opportunities that lay within them, you’ll thrive as part of the Amgen team. Join us and transform the lives of patients while transforming your career. Position Summary The Travel Customer Support Sr. Associate plays a pivotal role in ensuring a seamless, high-quality experience for Amgen’s travelers. This role blends operational excellence, technical and platform customer support, and cross-functional collaboration. Key Responsibilities Travel Customer Support & Issue Resolution Provide second-level support for travel concerns unresolved through AI-assisted self-service tools. Work with AMEX GBT managers to resolve travel-related issues such as ticketing errors, booking delays, last-minute travel changes, and service escalations with travel partners (AMEX GBT). Troubleshoot system issues related to SAP Concur, online booking tools, and corporate travel platforms. Serve as a subject matter expert for T&E tools, ensuring functionality and user satisfaction. ServiceNow & Knowledge Management Handle incoming inquiries via ServiceNow related to travel processes. Maintain a log of common support issues and escalate unresolved cases to relevant teams. Update AI assistant content and internal knowledge base articles to reflect frequently asked questions and system tips. Update T&E MyAmgen sites via Salesforce, Yammer and SharePoint Sites through a periodic review and/or on an as needed basis Maintain the Informatica Exception Files for Travel working with the Amex GBT, HR and Occupational Health Conduct the BTA/TRF reconciliation monthly ensuring that travel spend has been properly allocated and reported to Global Mobility Qualifications Basic Qualifications Bachelor’s degree and 5+ years of experience in Travel & Expense administration, Financial Operations, or a related customer-facing role. Preferred Experience Familiarity with global travel management programs, preferred vendor agreements, and international travel complexities. Experience with Amex, Citi, or Bank of America corporate card platforms. Key Skills Technical & Functional Skills Expertise in SAP Concur (Travel and Expense modules). Experience with ServiceNow case management platform. Working knowledge of corporate travel systems, online booking tools, and card program platforms. Proficiency in troubleshooting booking issues, reimbursement challenges, and system errors. Ability to analyze travel and expense data and provide actionable insights. Customer Service & Soft Skills Exceptional customer service orientation, especially for high-level stakeholders. Clear, concise communication skills with executive presence. Ability to multitask, prioritize, and meet tight deadlines. Empathetic approach with strong problem-solving and follow-up skills. What You Can Expect Of Us As we work to develop treatments that take care of others, we also work to care for your professional and personal growth and well-being. From our competitive benefits to our collaborative culture, we’ll support your journey every step of the way. In addition to the base salary, Amgen offers competitive and comprehensive Total Rewards Plans that are aligned with local industry standards. Apply now for a career that defies imagination Objects in your future are closer than they appear. Join us. careers.amgen.com As an organization dedicated to improving the quality of life for people around the world, Amgen fosters an inclusive environment of diverse, ethical, committed and highly accomplished people who respect each other and live the Amgen values to continue advancing science to serve patients. Together, we compete in the fight against serious disease. Amgen is an Equal Opportunity employer and will consider all qualified applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability status, or any other basis protected by applicable law. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.

Join Amgen’s Mission of Serving Patients At Amgen, if you feel like you’re part of something bigger, it’s because you are. Our shared mission—to serve patients living with serious illnesses—drives all that we do. Since 1980, we’ve helped pioneer the world of biotech in our fight against the world’s toughest diseases. With our focus on four therapeutic areas –Oncology, Inflammation, General Medicine, and Rare Disease– we reach millions of patients each year. As a member of the Amgen team, you’ll help make a lasting impact on the lives of patients as we research, manufacture, and deliver innovative medicines to help people live longer, fuller happier lives. Our award-winning culture is collaborative, innovative, and science based. If you have a passion for challenges and the opportunities that lay within them, you’ll thrive as part of the Amgen team. Join us and transform the lives of patients while transforming your career. What You Will Do Let’s do this. Let’s change the world. Roles & Responsibilities: Act as the Regional Service Delivery Lead for Deskside Support Services, representing DSS across regional IS and business teams. Lead and manage the MSP to ensure effective delivery, performance, and continuous improvement of deskside services. Partner with global DSS service owners and regional IS leads to align regional service models with global strategy. Monitor and govern SLAs, KPIs, and operational metrics, ensuring service excellence and proactive remediation of issues. Supervise hardware asset management and device lifecycle processes, including procurement, deployment, and retirement. Leverage platforms like ServiceNow to maintain accurate inventory, asset tracking, and compliance reporting. Drive year-over-year cost optimization, innovation, and continuous service improvement through benchmarking and collaboration. Create and maintain documentation including Visio diagrams, process flows, technical guidelines, and operational runbooks. Participate in and support global governance and regional leadership forums to influence strategic decisions and share standard processes. Act as the primary regional critical issue point and advisor for deskside support enhancements, issue resolution, and service evolution. Collaborate with global teams to evaluate and pilot emerging technologies that enhance end user services. What We Expect Of You We are all different, yet we all use our unique contributions to serve patients. Basic Qualifications: Doctorate degree / Master's degree / Bachelor's degree and 8 to 13 years Must-Have Skills: Vendor Management Expertise: Demonstrable ability to manage Managed Services Providers (MSPs) in a global, distributed service delivery model, ensuring service excellence and accountability. Service Delivery & ITIL Framework: Solid experience with IT service management frameworks (e.g., ITIL), including managing SLAs, KPIs, and operational metrics for deskside or end user support services. Hardware Asset Lifecycle Management: In-depth knowledge of hardware lifecycle processes—from procurement through retirement—and asset tracking using platforms like ServiceNow. ServiceNow Proficiency: Practical experience with ServiceNow, particularly in asset/configuration management and reporting capabilities to enable service governance and compliance. Professional Certifications: ITIL v3/4 Foundation Certification (preferred) SAFe Product Owner/Product Manager (preferred) ServiceNow Fundamentals (nice to have) Project or Portfolio Management Certifications (e.g., PMP, PPM) (nice to have) What You Can Expect Of Us As we work to develop treatments that take care of others, we also work to care for your professional and personal growth and well-being. From our competitive benefits to our collaborative culture, we’ll support your journey every step of the way. In addition to the base salary, Amgen offers competitive and comprehensive Total Rewards Plans that are aligned with local industry standards. Apply now and make a lasting impact with the Amgen team. careers.amgen.com As an organization dedicated to improving the quality of life for people around the world, Amgen fosters an inclusive environment of diverse, ethical, committed and highly accomplished people who respect each other and live the Amgen values to continue advancing science to serve patients. Together, we compete in the fight against serious disease. Amgen is an Equal Opportunity employer and will consider all qualified applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability status, or any other basis protected by applicable law. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.

Join Amgen’s Mission of Serving Patients At Amgen, if you feel like you’re part of something bigger, it’s because you are. Our shared mission—to serve patients living with serious illnesses—drives all that we do. Since 1980, we’ve helped pioneer the world of biotech in our fight against the world’s toughest diseases. With our focus on four therapeutic areas –Oncology, Inflammation, General Medicine, and Rare Disease– we reach millions of patients each year. As a member of the Amgen team, you’ll help make a lasting impact on the lives of patients as we research, manufacture, and deliver innovative medicines to help people live longer, fuller happier lives. Our award-winning culture is collaborative, innovative, and science based. If you have a passion for challenges and the opportunities that lay within them, you’ll thrive as part of the Amgen team. Join us and transform the lives of patients while transforming your career. Information Systems Manager - Service Desk What You Will Do Let’s do this. Let’s change the world. Roles & Responsibilities: Lead and manage the operations of Amgen’s Global Service Desk (Level 0 – Level 2), including performance oversight of external Managed Service Providers (MSPs) and collaboration with regional delivery leads. Serve as the primary interface between Amgen IS and service desk vendors to ensure contractual adherence, SLA performance, quality standards, and operational efficiency. Own and drive delivery of key initiatives such as "shift-left", self-service enablement, automation of support via ServiceNow, and AI virtual agents. Oversee enhancements to ServiceNow platform capabilities related to service desk modules including incident, problem, request, knowledge, and analytics. Act as ServiceNow service owner for relevant support workflows and ensure alignment to broader ITSM strategy. Ensure accurate documentation, communication, and training materials are created to support change readiness and service enhancements. Analyze service desk metrics and performance indicators, report regularly on KPIs, identify improvement opportunities, and lead resolution of gaps. Partner with Application Support, Platform, Asset/Configuration, and VMO teams to maintain seamless end-to-end support and compliance with IS policies and financial accountability. Promote and facilitate strong stakeholder relationships across IS service owners, regional support teams, and business stakeholders to ensure service excellence. Maintain governance processes for support organizational change, including performance reviews, budget tracking, capacity management, and roadmap alignment. Continuously enhance documentation, process controls, and knowledge base assets to support consistency and maintainability of the service desk operation. What We Expect Of You We are all different, yet we all use our unique contributions to serve patients. Basic Qualifications: Doctorate degree / Master's degree / Bachelor's degree and 8 to 13 years Preferred Qualifications: Must-Have Skills: Vendor Management Expertise: Demonstrable ability to manage Managed Service Providers (MSPs) in a global, distributed service delivery model, ensuring SLA alignment, performance tracking, and service improvement. Service Delivery & ITIL Framework: Solid experience with IT service management processes (ITIL), including incident, problem, request, and knowledge management, as well as governance of SLAs and KPIs. Self-Service & Automation Enablement: Demonstrated ability to lead initiatives such as shift-left, self-service portals, virtual agents, and workflow automation within enterprise IT environments. ServiceNow Proficiency: Hands-on experience with the ServiceNow platform, particularly in managing support modules, enhancing workflows, analyzing metrics, and supporting ITIL-based capabilities. Professional Certifications: ITIL v3/4 Foundation Certification (preferred) SAFe Product Owner/Product Manager (preferred) ServiceNow Fundamentals (nice to have) Project or Portfolio Management Certifications (e.g., PMP, PPM) (nice to have) What You Can Expect Of Us As we work to develop treatments that deal with others, we also work to care for your professional and personal growth and well-being. From our competitive benefits to our collaborative culture, we’ll support your journey every step of the way. In addition to the base salary, Amgen offers competitive and comprehensive Total Rewards Plans that are aligned with local industry standards. Apply now and make a lasting impact with the Amgen team. careers.amgen.com As an organization dedicated to improving the quality of life for people around the world, Amgen fosters an inclusive environment of diverse, ethical, committed and highly accomplished people who respect each other and live the Amgen values to continue advancing science to serve patients. Together, we compete in the fight against serious disease. Amgen is an Equal Opportunity employer and will consider all qualified applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability status, or any other basis protected by applicable law. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.

Join Amgen’s Mission of Serving Patients At Amgen, if you feel like you’re part of something bigger, it’s because you are. Our shared mission—to serve patients living with serious illnesses—drives all that we do. Since 1980, we’ve helped pioneer the world of biotech in our fight against the world’s toughest diseases. With our focus on four therapeutic areas –Oncology, Inflammation, General Medicine, and Rare Disease– we reach millions of patients each year. As a member of the Amgen team, you’ll help make a lasting impact on the lives of patients as we research, manufacture, and deliver innovative medicines to help people live longer, fuller happier lives. Our award-winning culture is collaborative, innovative, and science based. If you have a passion for challenges and the opportunities that lay within them, you’ll thrive as part of the Amgen team. Join us and transform the lives of patients while transforming your career. What you will do As a Sr. Associate IS Security Engineer at Amgen, you will play a critical role in ensuring the security and protection of the company's information systems and data. You will implement security measures, conduct security audits, analyze security incidents, and provide recommendations for improvements. Your strong knowledge of security protocols, network infrastructure, and vulnerability assessment will contribute to maintaining a secure IT environment. Roles & Responsibilities: Apply patches, perform OS upgrades, manage platform end-of-life. Perform annual audits and periodic compliance reviews. Support GxP validation and documentation processes. Monitor and respond to security incidents. Correlate alerts across platforms for threat detection. Improve procedures through post-incident analysis. What we expect of you We are all different, yet we all use our unique contributions to serve patients. Basic Qualifications: Master's degree / Bachelor's degree and 5 to 9years of Computer Science, IT or related field experience. Must-Have Skills: Hands on experience with big data technologies and platforms, such as Databricks, Apache Spark (PySpark, SparkSQL),Snowflake, workflow orchestration, performance tuning on big data processiSolid understanding of security technologies and their core functionality Experience in analyzing cybersecurity threats with up-to-date knowledge of attack vectors and the cyber threat landscape. Ability to prioritize tasks effectively and solve problems efficiently in a diverse, global team environment. Good knowledge of Windows and/or Linux systems. Experience with security alert correlation across different platforms. Experience with ServiceNow, especially CMDB, Common Service Data Model (CSDM) and IT Service Management. SQL & Database Knowledge – Experience working with relational databases, querying data, and optimizing datasets. Preferred Qualifications: Familiarity with Cloud services like AWS (e.g., Redshift, S3, EC2, IAM ), Databricks (Deltalake, Unity catalog, token etc) Understanding of Agile methodologies (Scrum, SAFe) Knowledge of DevOps, CI/CD practices Familiarity with scientific or healthcare data domains Soft Skills: Excellent critical-thinking and problem-solving skills Strong communication and collaboration skills Demonstrated awareness of how to function in a team setting Demonstrated presentation skills What you can expect of us As we work to develop treatments that take care of others, we also work to care for your professional and personal growth and well-being. From our competitive benefits to our collaborative culture, we’ll support your journey every step of the way. In addition to the base salary, Amgen offers competitive and comprehensive Total Rewards Plans that are aligned with local industry standards. Apply now and make a lasting impact with the Amgen team. careers.amgen.com As an organization dedicated to improving the quality of life for people around the world, Amgen fosters an inclusive environment of diverse, ethical, committed and highly accomplished people who respect each other and live the Amgen values to continue advancing science to serve patients. Together, we compete in the fight against serious disease. Amgen is an Equal Opportunity employer and will consider all qualified applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability status, or any other basis protected by applicable law. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.

Join Amgen’s Mission of Serving Patients At Amgen, if you feel like you’re part of something bigger, it’s because you are. Our shared mission—to serve patients living with serious illnesses—drives all that we do. Since 1980, we’ve helped pioneer the world of biotech in our fight against the world’s toughest diseases. With our focus on four therapeutic areas –Oncology, Inflammation, General Medicine, and Rare Disease– we reach millions of patients each year. As a member of the Amgen team, you’ll help make a lasting impact on the lives of patients as we research, manufacture, and deliver innovative medicines to help people live longer, fuller happier lives. Our award-winning culture is collaborative, innovative, and science based. If you have a passion for challenges and the opportunities that lay within them, you’ll thrive as part of the Amgen team. Join us and transform the lives of patients while transforming your career. Senior Manager - Asset & Configuration Management What you will do Let’s do this. Let’s change the world. In this vital role, you will shape and drive the strategic roadmap for Amgen’s Configuration Management Database (CMDB), IT Asset Management (ITAM), and related IT Service Management (ITSM) processes within the ServiceNow platform. The Senior Manager will partner with multi-functional IS and business customers, service owners, handled service providers, and platform teams to ensure robust governance, audit readiness, and continuous improvement in service delivery and process maturity. Lead the strategy, execution, and governance of Asset & Configuration Management and supporting ITIL processes (including Incident, Problem, Change, and Release) using ServiceNow. Define and maintain service level agreements (SLAs), performance metrics, and governance controls to ensure operational compliance and business value. Collaborate with business and IS service owners, ESM platform teams, and Global Business Services (GBS) to drive alignment, efficiency, and maturity of service management processes. Guide the creation of user stories and requirements to enhance ServiceNow capabilities, reporting, and automation across CMDB, ITAM, and related modules. Ensure audit and regulatory compliance for ITIL processes, collaborating with Compliance and Quality teams as needed. Lead a distributed team of analysts and process owners, overseeing hiring, coaching, performance, and capability development. Act as an escalation point for complex process and service issues, driving swift resolution and process optimization. Leverage analytics tools (ServiceNow Performance Analytics, Tableau, Spotfire) to track and improve critical metrics and process health. Promote innovation by identifying and implementing best practices from industry networks and benchmarking. Influence leadership across technical and non-technical domains to embed ITIL excellence into the culture. Facilitate communication across matrixed teams and varying levels of technical expertise. Represent the function in customer and audit meetings, ensuring service alignment with strategic goals What we expect of you We are all different, yet we all use our unique contributions to serve patients. Amgen is seeking a Senior Manager - Asset & Configuration Management to lead the enterprise-wide ITIL-based execution and governance of Asset and Configuration Management processes. The ideal candidate will bring deep expertise in ITIL processes, strong technical acumen in the ServiceNow platform, and a collaborative, leadership-driven approach to enhancing service operations across a global enterprise. This role also includes handling and mentoring an impactful team of process owners and analysts to ensure compliance, clarity, and operational excellence. Basic Qualifications & Skills: Doctorate degree / Master's degree / Bachelor's degree and 12 to 17 years of experience in Computer Science, IT or related field ITIL Process Leadership & Governance: Extensive experience leading enterprise-level implementation and governance of ITIL-aligned processes, including Incident, Problem, Change, and Release Management. ServiceNow CMDB & Asset Management Expertise: Advanced knowledge of ServiceNow CMDB, IT Asset Management modules, and discovery tools, ensuring data accuracy, lifecycle visibility, and operational excellence. Cross-Functional Collaboration: Confirmed ability to build strategic partnerships across IS, business, compliance, and vendor teams to drive alignment, accountability, and shared success. Analytics-Driven Performance Optimization: Strong proficiency in using platforms like ServiceNow Performance Analytics, Tableau, or Spotfire to track critical metrics, service health, and process maturity. Team Leadership & Development: Demonstrated success leading global, diverse teams with a focus on coaching, upskilling, and creating a high-performance culture in matrixed environments. Preferred Qualifications & Skills: Audit & Compliance Readiness: Familiarity with regulated industry standards and the ability to implement ITIL processes that support audit-readiness, compliance, and internal control requirements. Platform Innovation & Automation: Experience enhancing ServiceNow capabilities through user story creation, workflow automation, and continuous platform enhancements aligned to business needs. Process Maturity Strategy: Ability to identify, prioritize, and lead continuous improvement initiatives that enhance the effectiveness and value of service management processes. Executive Communication & Influence: Comfortable navigating and presenting to senior leadership, translating complex service issues into actionable business insights. Global Service Integration: Experience collaborating with global teams and service providers to ensure seamless integration of processes across geographies and functions. Professional Certifications: ITIL v3/4 Foundation Certification ( mandatory ) ServiceNow Certified Implementation Specialist (CMDB/ITAM) (preferred) Certified Service Asset and Configuration Manager (CSAM) (preferred) Scaled Agile Framework (SAFe) for Teams (preferred) Soft Skills: Leadership & People Development: Excellent leadership and team management skills, with a track record of fostering hard-working teams and mentoring talent. Strategic Change & Transformation: Strong transformation and organizational change experience, with the ability to guide organizations through evolving technology landscapes and process maturity initiatives. Collaboration & Communication: Exceptional collaboration and communication skills, including strong verbal and written abilities, public speaking, and executive-level presentation capabilities. Initiative & Execution: High degree of initiative and self-motivation; adept at handling multiple priorities and driving outcomes in complex, fast-paced environments. Teamwork & Global Engagement: Team-oriented attitude with a focus on shared goals; experienced in working effectively with global, virtual, and multi-functional teams. Analytical Thinking: Excellent analytical and problem-solving skills, with the ability to diagnose issues, identify root causes, and implement practical solutions quickly. What you can expect of us As we work to develop treatments that take care of others, we also work to care for your professional and personal growth and well-being. From our competitive benefits to our collaborative culture, we’ll support your journey every step of the way. In addition to the base salary, Amgen offers competitive and comprehensive Total Rewards Plans that are aligned with local industry standards. Apply now and make a lasting impact with the Amgen team. careers.amgen.com As an organization dedicated to improving the quality of life for people around the world, Amgen fosters an inclusive environment of diverse, ethical, committed and highly accomplished people who respect each other and live the Amgen values to continue advancing science to serve patients. Together, we compete in the fight against serious disease. Amgen is an Equal Opportunity employer and will consider all qualified applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability status, or any other basis protected by applicable law. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.

Join Amgen’s Mission of Serving Patients At Amgen, if you feel like you’re part of something bigger, it’s because you are. Our shared mission—to serve patients living with serious illnesses—drives all that we do. Since 1980, we’ve helped pioneer the world of biotech in our fight against the world’s toughest diseases. With our focus on four therapeutic areas –Oncology, Inflammation, General Medicine, and Rare Disease– we reach millions of patients each year. As a member of the Amgen team, you’ll help make a lasting impact on the lives of patients as we research, manufacture, and deliver innovative medicines to help people live longer, fuller happier lives. Our award-winning culture is collaborative, innovative, and science based. If you have a passion for challenges and the opportunities that lay within them, you’ll thrive as part of the Amgen team. Join us and transform the lives of patients while transforming your career. Specialist IS Bus Sys Analyst - Configuration Management What you will do Let’s do this. Let’s change the world. In this vital role you will collaborate with infrastructure teams, application owners, platform engineers, and service management leaders to ensure the CMDB and IT asset data is accurate, complete, and aligned to enterprise standards. A key focus will be on identifying process and data quality improvements, defining user stories, enhancing automation capabilities, and ensuring continuous alignment with compliance, audit, and operational excellence goals. Serve as the Product Owner for Configuration and Asset Management processes within the ServiceNow platform. Collaborate with platform engineers, discovery owners, and business service owners to maintain and improve the quality, completeness, and accuracy of CMDB data. Define process documentation, configuration models, and CI relationships to support visibility and traceability across the IT ecosystem. Identify and prioritize enhancements to the CMDB, including automated discovery, integrations, reconciliation rules, and reporting dashboards. Develop user stories and process requirements to guide system enhancements in collaboration with ServiceNow administrators and developers. Support compliance and audit efforts by ensuring process controls and documentation meet regulatory and internal governance standards. Monitor key data quality indicators (DQIs), configuration item lifecycle status, and related KPIs; provide insights for continuous improvement. Support training, communication, and onboarding related to CMDB and ITAM process adoption. Partner with ITSM process owners (e.g., Change, Incident, Problem) to align configuration data usage and dependencies. Act as a subject matter expert and advocate for best practices in configuration and asset management processes. What we expect of you We are all different, yet we all use our unique contributions to serve patients. Amgen is seeking a Specialist IS Business Systems Analyst to serve as the Product and Process Owner for Configuration Management (CMDB) and IT Asset Management (ITAM) processes within the ServiceNow platform. This individual contributor role is responsible for the ongoing development, governance, and optimization of these ITIL-aligned processes and their supporting technologies. Basic Qualifications & Skills: Doctorate degree / Master's degree / Bachelor's degree and 8 to 13 years of experience in Computer Science, IT or related field Configuration Management Expertise: Solid understanding of CMDB principles, service modeling, CI lifecycle, and ITIL-based configuration management practices. ServiceNow CMDB & ITAM Knowledge: Hands-on experience managing and improving Configuration and Asset Management modules within ServiceNow. Data Quality & Governance: Ability to define and monitor data quality metrics, reconciliation rules, and process controls to ensure CMDB accuracy. Process Documentation & Requirements Gathering: Strong skills in documenting processes, mapping data flows, and translating business needs into actionable requirements. Preferred Qualifications & Skills: Discovery & Integration Knowledge: Familiarity with ServiceNow Discovery and integrations with third-party data sources for CMDB enrichment. Audit & Compliance Awareness: Experience supporting regulatory and internal audits with documented processes, controls, and evidence. Visualization & Reporting: Ability to build or define dashboards and reports to track CI health, relationships, lifecycle, and DQIs. Cross-Process Collaboration: Understanding of how configuration data supports other ITSM processes (e.g., Change, Incident, Problem) and service modeling. Professional Certifications: ITIL v3/4 Foundation Certification (mandatory) ServiceNow Certified Implementation Specialist (CMDB/ITAM) (preferred) Certified Service Asset and Configuration Manager (CSAM) (preferred) Scaled Agile Framework (SAFe) for Teams (preferred) Soft Skills: Attention to Detail: Careful and thorough in documenting and tracking process activities, with a solid focus on accuracy and completeness in data entry, validation, workflows, and testing. Effective Communication: Clearly and confidently communicates with both technical and non-technical audiences across diverse, cross-functional teams, influencing without direct authority when needed. Analytical & Problem-Solving: Skilled in interpreting data, identifying root causes, and developing practical, data-driven solutions to complex issues, including resolving data inconsistencies and driving process improvements. Initiative & Accountability: Highly self-motivated and proactive self-starter who works independently, handles priorities, and demonstrates strong ownership and follow-through on tasks and initiatives. Collaboration & Teamwork: Works effectively within global, multi-functional teams, actively supporting colleagues and contributing constructively to shared goals and process integrity. Adaptability & Flexibility: Maintains productivity and composure in dynamic environments with shifting priorities, evolving systems, and customer expectations, while ensuring high-quality outcomes. Time & Task Management: Handles multiple concurrent responsibilities efficiently, balancing priorities to consistently meet deadlines and deliver quality results. Process-Oriented Thinking: Demonstrates attention to detail with a structured, methodical approach to process analysis, improvement, and documentation. User & Customer Focus: Keeps stakeholder and end-user needs central when evaluating, designing, or enhancing processes and tools, with a focus on usability, integrity, and value. What you can expect of us As we work to develop treatments that take care of others, we also work to care for your professional and personal growth and well-being. From our competitive benefits to our collaborative culture, we’ll support your journey every step of the way. In addition to the base salary, Amgen offers competitive and comprehensive Total Rewards Plans that are aligned with local industry standards. Apply now and make a lasting impact with the Amgen team. careers.amgen.com As an organization dedicated to improving the quality of life for people around the world, Amgen fosters an inclusive environment of diverse, ethical, committed and highly accomplished people who respect each other and live the Amgen values to continue advancing science to serve patients. Together, we compete in the fight against serious disease. Amgen is an Equal Opportunity employer and will consider all qualified applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability status, or any other basis protected by applicable law. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.

About the Role: Grade Level (for internal use): 09 S&P Global Commodity Insights The Role: Engineer II, Application Support Analyst, The Location: Hyderabad/Gurgaon, India The Team: AppOps is responsible for providing high quality operational and technical support for all Commodity Insights (CI) business specific applications and systems. Responsible to provide CI Business Partners with initial first line remote support for IT issues and requests which occur during business hours in relation to the use of CI business specific applications. Ensuring that standard operating procedures is followed for all incident and service requests received into the helpdesk function. Proactively monitor applications responding to alerts and providing the business with periodic health check reports. We operate 24x7 which can involve working during APAC|EMEA|AMER Hours & requires weekend support. (Rotational shifts 5 day a week). Work hours can change depending on Business requirements. Enter the grade level of the position: Grade 9 The Impact: You will be the first line of support for all requests and incidents raised by Commodity Insights business partners. You will ensure the business receives a prompt response to any requests and ensure issues are resolved within agree service level agreements What’s in it for you: The position is the part of the global application Support team supporting users based in three time zones and across 26 offices. Exposure to Application /Product support, technical operations, monitoring and projects in a role where you will interact directly with the business and learn the products and systems required to support the Platts business operations. Responsibilities: Provide initial first line Application/Product support and triage of incidents and service requests for IT issues which occur during use of Platts applications. Technical Excellence: In-depth Technical understanding of all Applications, Monitoring Tools, and all available technical resources. Executing Effective Weekend Support Incident Identification, Effective Shift handovers, Major Incident Mgmt. & Process Hygiene. Log and capture incidents from all sources into ticketing system (ServiceNow) ensuring correct categorization and prioritization of IT issues Application Support Operations: Ensure application operations excellence and guaranteed response times by actively monitoring application health checks, end user emails/tickets and ensuring all Incidents/service requests are resolved in a timely and comprehensive manner. Server maintenance, monitoring, health checks, restarts, and BAU operational work. Provide 24 x 7 round the clock support to Platts business partners utilizing shift patterns Major Incident Management: Engaging & driving the major Incidents during the weekends to Initiate bridge call, engage technical teams and restore the service Immediately Incident Hygiene: Adhering to the Incident Hygiene process, ensuring High Hygiene in the Incidents & requests handled. Knowledge Management and competency development: Create & share the SOPs, Best Practice documents, check list, technical knowledge articles. Resolving IT incidents to restore service as quickly as possible using known error database. Escalation of tickets to other teams as required Active participation in knowledge transitions, also coming up with Process Initiatives, deliver ideas and values to achieve the desired results. What We’re Looking For: Basic Qualifications: Experience working with various Application Monitoring systems and tools (Autosys / AppDynamics /Nagios/Naemon/Splunk preferred) Experience in IT Service Management frameworks (ITIL or similar) Knowledge of troubleshooting & supporting applications running on either Linux (preferred) or Windows server OS Exposure to industry standard ITSM tools (ServiceNow strongly preferred) Experience supporting Cloud computing (AWS). Familiar with infrastructure concepts related to distributed applications (Load balancers, Networking. Firewall, NAT, Virtual servers) Exposure working with tools like Putty, RDP, SSH, WinSCP, MySQL Query Browser, Oracle SQL Developer. Familiar with reporting and analyzing tools (Beneficial but not essential) Experience working collaborative platforms like Microsoft SharePoint, Box, OneDrive, MS Teams. Good understanding of Agile Framework. Any knowledge of Webservers either (Beneficial but not essential) Windows IIS Linux Apache, and WebLogic (preferred) Any knowledge of scripting languages (JScript and JavaScript DOS, VBScript, Pearl, Python, PowerShell, or shell script) preferred (Beneficial but not essential) Microsoft Office / Office 365 especially Excel (Macros, Worksheets, and add-ins) Preferred Qualifications: 5+ years of relevant experience with bachelor’s degree. About S&P Global Commodity Insights At S&P Global Commodity Insights, our complete view of global energy and commodities markets enables our customers to make decisions with conviction and create long-term, sustainable value. We’re a trusted connector that brings together thought leaders, market participants, governments, and regulators to co-create solutions that lead to progress. Vital to navigating Energy Transition, S&P Global Commodity Insights’ coverage includes oil and gas, power, chemicals, metals, agriculture and shipping. S&P Global Commodity Insights is a division of S&P Global (NYSE: SPGI). S&P Global is the world’s foremost provider of credit ratings, benchmarks, analytics and workflow solutions in the global capital, commodity and automotive markets. With every one of our offerings, we help many of the world’s leading organizations navigate the economic landscape so they can plan for tomorrow, today. For more information, visit http://www.spglobal.com/commodity-insights . What’s In It For You? Our Purpose: Progress is not a self-starter. It requires a catalyst to be set in motion. Information, imagination, people, technology–the right combination can unlock possibility and change the world. Our world is in transition and getting more complex by the day. We push past expected observations and seek out new levels of understanding so that we can help companies, governments and individuals make an impact on tomorrow. At S&P Global we transform data into Essential Intelligence®, pinpointing risks and opening possibilities. We Accelerate Progress. Our People: We're more than 35,000 strong worldwide—so we're able to understand nuances while having a broad perspective. Our team is driven by curiosity and a shared belief that Essential Intelligence can help build a more prosperous future for us all. From finding new ways to measure sustainability to analyzing energy transition across the supply chain to building workflow solutions that make it easy to tap into insight and apply it. We are changing the way people see things and empowering them to make an impact on the world we live in. We’re committed to a more equitable future and to helping our customers find new, sustainable ways of doing business. We’re constantly seeking new solutions that have progress in mind. Join us and help create the critical insights that truly make a difference. Our Values: Integrity, Discovery, Partnership At S&P Global, we focus on Powering Global Markets. Throughout our history, the world's leading organizations have relied on us for the Essential Intelligence they need to make confident decisions about the road ahead. We start with a foundation of integrity in all we do, bring a spirit of discovery to our work, and collaborate in close partnership with each other and our customers to achieve shared goals. Benefits: We take care of you, so you can take care of business. We care about our people. That’s why we provide everything you—and your career—need to thrive at S&P Global. Our benefits include: Health & Wellness: Health care coverage designed for the mind and body. Flexible Downtime: Generous time off helps keep you energized for your time on. Continuous Learning: Access a wealth of resources to grow your career and learn valuable new skills. Invest in Your Future: Secure your financial future through competitive pay, retirement planning, a continuing education program with a company-matched student loan contribution, and financial wellness programs. Family Friendly Perks: It’s not just about you. S&P Global has perks for your partners and little ones, too, with some best-in class benefits for families. Beyond the Basics: From retail discounts to referral incentive awards—small perks can make a big difference. For more information on benefits by country visit: https://spgbenefits.com/benefit-summaries Global Hiring and Opportunity at S&P Global: At S&P Global, we are committed to fostering a connected and engaged workplace where all individuals have access to opportunities based on their skills, experience, and contributions. Our hiring practices emphasize fairness, transparency, and merit, ensuring that we attract and retain top talent. By valuing different perspectives and promoting a culture of respect and collaboration, we drive innovation and power global markets. Recruitment Fraud Alert: If you receive an email from a spglobalind.com domain or any other regionally based domains, it is a scam and should be reported to reportfraud@spglobal.com . S&P Global never requires any candidate to pay money for job applications, interviews, offer letters, “pre-employment training” or for equipment/delivery of equipment. Stay informed and protect yourself from recruitment fraud by reviewing our guidelines, fraudulent domains, and how to report suspicious activity here . ----------------------------------------------------------- Equal Opportunity Employer S&P Global is an equal opportunity employer and all qualified candidates will receive consideration for employment without regard to race/ethnicity, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, marital status, military veteran status, unemployment status, or any other status protected by law. Only electronic job submissions will be considered for employment. If you need an accommodation during the application process due to a disability, please send an email to: EEO.Compliance@spglobal.com and your request will be forwarded to the appropriate person. US Candidates Only: The EEO is the Law Poster http://www.dol.gov/ofccp/regs/compliance/posters/pdf/eeopost.pdf describes discrimination protections under federal law. Pay Transparency Nondiscrimination Provision - https://www.dol.gov/sites/dolgov/files/ofccp/pdf/pay-transp_%20English_formattedESQA508c.pdf ----------------------------------------------------------- 20 - Professional (EEO-2 Job Categories-United States of America), IFTECH202.1 - Middle Professional Tier I (EEO Job Group) Job ID: 317512 Posted On: 2025-07-26 Location: Gurgaon, Haryana, India

Join Amgen’s Mission of Serving Patients At Amgen, if you feel like you’re part of something bigger, it’s because you are. Our shared mission—to serve patients living with serious illnesses—drives all that we do. Since 1980, we’ve helped pioneer the world of biotech in our fight against the world’s toughest diseases. With our focus on four therapeutic areas –Oncology, Inflammation, General Medicine, and Rare Disease– we reach millions of patients each year. As a member of the Amgen team, you’ll help make a lasting impact on the lives of patients as we research, manufacture, and deliver innovative medicines to help people live longer, fuller happier lives. Our award-winning culture is collaborative, innovative, and science based. If you have a passion for challenges and the opportunities that lay within them, you’ll thrive as part of the Amgen team. Join us and transform the lives of patients while transforming your career. What you will do Let’s do this. Let’s change the world. In this vital role you will serve as the Process Owner for Service Management Governance and Service Lifecycle Management. This senior-level individual contributor will be responsible for establishing, enhancing, and governing the frameworks that support ITSM process maturity, performance measurement, policy compliance, and service lifecycle optimization across the enterprise. This role plays a key part in aligning service management processes with business goals through data-driven insights, standardized governance models, and continuous improvement. The successful candidate will partner with platform owners, process leads, service owners, and audit/compliance partners to deliver robust, transparent, and efficient ITSM governance. Roles & Responsibilities: Define and maintain governance standards for ITSM processes and Service Lifecycle Management, ensuring alignment with industry standard methodologies (e.g., ITIL). Lead the design, implementation, and enhancement of governance and service management frameworks that drive operational excellence and service maturity. Maintain and refine service portfolios, service definitions, process controls, and policy consistency tracking across IT and business services. Collaborate with process owners and platform teams to integrate governance structures into the ServiceNow platform, supporting workflow automation and performance reporting. Drive continuous improvement through data analysis, reporting, and benchmarking across service delivery, compliance, and automation metrics. Develop templates, SOPs, dashboards, and education materials that promote standardization and policy consistency across the ITSM landscape. Facilitate partner workshops, audits, and multi-functional reviews to ensure process alignment and visibility. Serve as the subject matter expert for governance-related inquiries and partner with risk, compliance, and audit teams to meet regulatory obligations. Champion automation strategies to streamline service onboarding, approvals, and reporting. Provide governance recommendations during new process or tool implementation to ensure scalability and compliance. What we expect of you We are all different, yet we all use our unique contributions to serve patients. Basic Qualifications: Doctorate degree / Master's degree / Bachelor's degree and 8 to 13 years Computer Science, IT or related field experience Preferred Qualifications: Functional Skills: Must-Have Skills: ITSM Governance & Lifecycle Knowledge: Deep understanding of ITIL-based service governance and lifecycle models, including service portfolios and operational controls. ServiceNow Governance & Reporting: Experience supporting or administering governance and performance frameworks within ServiceNow or similar platforms. Policy Design & Enforcement: Ability to establish governance policies, process guidelines, and control mechanisms that support enterprise compliance and audit readiness. Metrics & Data Analysis: Strong analytical skills for interpreting performance metrics, control failures, and audit findings to recommend improvements. Good-to-Have Skills: Service Portfolio Management: Familiarity with managing service taxonomies, lifecycle stages, and standardized service offerings across IT or shared services. Audit & Regulatory Awareness: Experience working with compliance frameworks (e.g., SOX, GxP, ISO 20000) and preparing for internal/external audits. Process Modeling & Improvement: Exposure to business process mapping tools, continuous improvement methodologies, and risk management practices. Automation Enablement: Understanding of workflow and policy automation to reduce manual intervention and improve governance consistency. Professional Certifications: ITIL v3/4 Foundation Certification (mandatory) ITIL Intermediate or Managing Professional Certification (preferred) ServiceNow Certified System Administrator or Implementation Specialist (preferred) Scaled Agile Framework (SAFe) for Teams or Product Owner (preferred) Soft Skills: Attention to Detail: Careful and thorough in documenting and tracking process activities, with a strong focus on accuracy and completeness in data entry, validation, workflows, and testing. Effective Communication: Clearly and confidently communicates with both technical and non-technical audiences across diverse, multi-functional teams, influencing without direct authority when needed. Analytical & Problem-Solving: Skilled in interpreting data, identifying root causes, and developing practical, data-driven solutions to complex issues, including resolving data inconsistencies and driving process improvements. Initiative & Accountability: Highly self-motivated and proactive self-starter who works independently, manages priorities, and demonstrates strong ownership and follow-through on tasks and initiatives. Collaboration & Teamwork: Works effectively within global, multi-functional teams, actively supporting colleagues and contributing constructively to shared goals and process integrity. Adaptability & Flexibility: Maintains productivity and composure in dynamic environments with shifting priorities, evolving systems, and partner expectations, while ensuring high-quality outcomes. Time & Task Management: Manages multiple concurrent responsibilities efficiently, balancing priorities to consistently meet deadlines and deliver quality results. Process-Oriented Thinking: Demonstrates attention to detail with a structured, methodical approach to process analysis, improvement, and documentation. User & Customer Focus: Keeps partner and end-user needs central when evaluating, designing, or enhancing processes and tools, with a focus on usability, integrity, and value. Equal opportunity statement Amgen is an Equal Opportunity employer and will consider you without regard to your race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability status. We will ensure that individuals with disabilities are provided with reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request an accommodation. What you can expect of us As we work to develop treatments that take care of others, we also work to care for your professional and personal growth and well-being. From our competitive benefits to our collaborative culture, we’ll support your journey every step of the way. In addition to the base salary, Amgen offers competitive and comprehensive Total Rewards Plans that are aligned with local industry standards. Apply now and make a lasting impact with the Amgen team. careers.amgen.com

Join Amgen’s Mission of Serving Patients At Amgen, if you feel like you’re part of something bigger, it’s because you are. Our shared mission—to serve patients living with serious illnesses—drives all that we do. Since 1980, we’ve helped pioneer the world of biotech in our fight against the world’s toughest diseases. With our focus on four therapeutic areas –Oncology, Inflammation, General Medicine, and Rare Disease– we reach millions of patients each year. As a member of the Amgen team, you’ll help make a lasting impact on the lives of patients as we research, manufacture, and deliver innovative medicines to help people live longer, fuller happier lives. Our award-winning culture is collaborative, innovative, and science based. If you have a passion for challenges and the opportunities that lay within them, you’ll thrive as part of the Amgen team. Join us and transform the lives of patients while transforming your career. What you will do Let’s do this. Let’s change the world. In this vital role you will Product and Process Owner for the Incident and Problem Management processes within the ServiceNow platform. This role is responsible for ensuring that the design, execution, and continuous improvement of these ITIL processes meet evolving business needs, compliance requirements, and service delivery objectives. The Specialist will collaborate with global service owners, delivery teams, and platform engineers to develop and enhance workflows, reporting capabilities, and user experience. This role plays a key part in identifying process inefficiencies, developing solutions, and implementing enhancements to optimize operations and reduce service disruption. This position requires strong analytical skills, a deep understanding of ITSM standard methodologies, and the ability to work effectively within a highly matrixed organization. Roles & Responsibilities: Act as Product Owner for the Incident and Problem Management processes within the ServiceNow platform. Design, document, and refine process workflows to align with ITIL standard methodologies and evolving business needs. Gather and prioritize requirements from partners to implement process and platform enhancements. Collaborate with IS teams, service owners, and platform administrators to drive improvements in service restoration and root cause analysis. Ensure high quality and timely resolution of incidents and problems through continuous process optimization. Monitor and report key performance indicators (KPIs), SLAs, and trends related to incident and problem management. Participate in governance reviews, audits, and compliance-related activities to ensure alignment with organizational policies. Develop and maintain knowledge articles, training materials, and process documentation. Act as a domain expert and support change management activities related to process or tool changes. Facilitate communication and alignment across global teams to ensure standardization and standard methodology adoption. What we expect of you We are all different, yet we all use our unique contributions to serve patients. Basic Qualifications: Doctorate degree / Master's degree / Bachelor's degree and 8 to 13 years of experience in Computer Science, IT or related field Preferred Qualifications: Functional Skills: Must-Have Skills: Incident & Problem Management Expertise: In-depth understanding of ITIL-based incident and problem management practices and their application within enterprise environments. ServiceNow Platform Knowledge: Experience configuring and optimizing Incident and Problem Management modules within the ServiceNow platform. Process Optimization: Solid ability to analyze data, identify inefficiencies, and design solutions to improve service performance and reduce recurring issues. Partner Engagement: Demonstrable ability to gather business requirements, prioritize enhancements, and communicate effectively across technical and non-technical teams. Good-to-Have Skills: Root Cause Analysis & Trend Monitoring: Experience with root cause analysis methodologies and the ability to identify service trends for proactive resolution. Compliance & Governance Awareness: Familiarity with compliance requirements in regulated industries such as biotechnology or pharmaceuticals. ITSM Process Integration: Knowledge of how Incident and Problem Management integrate with other processes such as Change, Release, and Knowledge Management. Analytics & Reporting: Experience using visualization and reporting tools (e.g., Tableau, Spotfire, ServiceNow Performance Analytics) to drive process insight and optimization. Professional Certifications: ITIL v3/4 Foundation Certification (mandatory) ServiceNow Certified Implementation Specialist (ITSM) (preferred) Certified Problem or Incident Management Professional (preferred) Scaled Agile Framework (SAFe) for Teams (preferred) Soft Skills: Attention to Detail: Careful and thorough in documenting and tracking process activities, ensuring accuracy in data entry, workflows, and testing. Effective Communication: Clearly and confidently communicates with both technical and non-technical audiences across multiple teams and organizational levels. Analytical & Problem-Solving: Skilled in interpreting data, identifying root causes, and developing practical, data-driven solutions to complex issues. Initiative & Accountability: Highly self-motivated and proactive, with a strong sense of ownership and follow-through on tasks and process improvements. Collaboration & Teamwork: Works effectively within global, multi-functional teams and contributes constructively to achieving shared objectives. Adaptability & Flexibility: Maintains productivity and composure in dynamic environments with shifting priorities, while ensuring high-quality outcomes. Time & Task Management: Manages multiple responsibilities efficiently, balancing priorities to meet deadlines and deliver consistent value. Process-Oriented Thinking: Demonstrates attention to detail with a structured, methodical approach to process analysis, improvement, and documentation. User & Customer Focus: Keeps partner and end-user needs central when evaluating, designing, or enhancing processes and tools. Equal opportunity statement Amgen is an Equal Opportunity employer and will consider you without regard to your race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability status. We will ensure that individuals with disabilities are provided with reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request an accommodation. What you can expect of us As we work to develop treatments that take care of others, we also work to care for your professional and personal growth and well-being. From our competitive benefits to our collaborative culture, we’ll support your journey every step of the way. In addition to the base salary, Amgen offers competitive and comprehensive Total Rewards Plans that are aligned with local industry standards. Apply now and make a lasting impact with the Amgen team. careers.amgen.com

Join Amgen’s Mission of Serving Patients At Amgen, if you feel like you’re part of something bigger, it’s because you are. Our shared mission—to serve patients living with serious illnesses—drives all that we do. Since 1980, we’ve helped pioneer the world of biotech in our fight against the world’s toughest diseases. With our focus on four therapeutic areas –Oncology, Inflammation, General Medicine, and Rare Disease– we reach millions of patients each year. As a member of the Amgen team, you’ll help make a lasting impact on the lives of patients as we research, manufacture, and deliver innovative medicines to help people live longer, fuller happier lives. Our award-winning culture is collaborative, innovative, and science based. If you have a passion for challenges and the opportunities that lay within them, you’ll thrive as part of the Amgen team. Join us and transform the lives of patients while transforming your career. What you will do Let’s do this. Let’s change the world. In this vital role you will serve as the Product and Process Owner for Self-Service Automation solutions, including the Global Service Desk Virtual Agent (Chatbot). This senior-level individual contributor will be responsible for the design, delivery, and optimization of thoughtful self-service solutions that improve the user experience, reduce manual support, and streamline service delivery. This role works closely with Global Service Desk leadership, regional support teams, and the ServiceNow platform team to identify automation opportunities, build scalable conversational workflows, and continuously enhance the self-service capabilities of Amgen’s virtual agent. The individual will also act as a regional point of escalation for chatbot-related inquiries and automation improvement initiatives. This is a high-visibility role with broad impact across Amgen’s IT support ecosystem. Roles & Responsibilities: Act as Product Owner for Amgen’s Virtual Agent and self-service automation platform, driving development and delivery of chatbot workflows and experiences. Define the roadmap and backlog for Virtual Agent enhancements, integrating AI/ML capabilities, knowledge articles, request fulfillment, and live agent handoffs. Collaborate with Global Service Desk leadership to identify top call drivers and automation opportunities. Partner with ServiceNow developers and UX designers to create conversational flows that align with support goals and user expectations. Ensure automation use cases align with ITSM processes and integrate seamlessly with the broader service catalog and request workflows. Monitor chatbot performance and user feedback; analyze intent usage, resolution rates, deflection, and satisfaction metrics to drive continuous improvement. Maintain and document conversation models, test cases, release plans, and communication strategies to support consistent delivery and governance. Support training and onboarding of chatbot partners across regional teams, including guidance on conversation design and intent maintenance. Serve as a customer concern point of contact for regional support teams regarding chatbot issues and enhancement requests. Ensure solutions align with accessibility, compliance, and security standards while optimizing service delivery outcomes. What we expect of you We are all different, yet we all use our unique contributions to serve patients. Basic Qualifications: Doctorate degree / Master's degree / Bachelor's degree and 8 to 13 years of Computer Science, IT or related field experience Preferred Qualifications: Functional Skills: Must-Have Skills: Conversational Automation: Solid experience designing, managing, and improving chatbot or virtual agent solutions in an enterprise setting. ServiceNow Virtual Agent & ITSM Experience: Hands-on experience with ServiceNow Virtual Agent or similar products, including integration with request management, knowledge base, and live agent handoff. Data-Driven Optimization: Proven ability to analyze automation performance metrics, interpret feedback, and prioritize enhancements based on business impact. Product Ownership & Agile Delivery: Experience managing product backlogs, defining user stories, collaborating with developers, and delivering in Agile or Scaled Agile environments. Good-to-Have Skills: Natural Language Understanding (NLU): Familiarity with NLU configuration, intent training, and conversational design principles. User Experience Awareness: Understanding of conversational UX design standard methodologies, accessibility requirements, and user-centric development. Regional Support Alignment: Experience working with global support organizations and serving as a point of contact for cross-regional coordination. Service Delivery Attitude: Solid understanding of IT support operations and the role automation plays in driving efficiency and service consistency. Professional Certifications: ITIL v3/4 Foundation Certification (preferred) ServiceNow Certified Implementation Specialist - Virtual Agent (preferred) SAFe Product Owner/Product Manager (preferred) Conversational Design or NLU/AI training certifications (nice to have) Soft Skills: Attention to Detail: Careful and thorough in documenting and tracking process activities, ensuring accuracy in data entry, workflows, and testing. Effective Communication: Clearly and confidently communicates with both technical and non-technical audiences across multiple teams and organizational levels. Analytical & Problem-Solving: Skilled in interpreting data, identifying root causes, and developing practical, data-driven solutions to complex issues. Initiative & Accountability: Highly self-motivated and proactive, with a solid sense of ownership and follow-through on tasks and process improvements. Collaboration & Teamwork: Works effectively within global, multi-functional teams and contributes constructively to achieving shared objectives. Adaptability & Flexibility: Maintains productivity and composure in dynamic environments with shifting priorities, while ensuring high-quality outcomes. Time & Task Management: Manages multiple responsibilities efficiently, balancing priorities to meet deadlines and deliver consistent value. Process-Oriented Thinking: Demonstrates attention to detail with a structured, methodical approach to process analysis, improvement, and documentation. User & Customer Focus: Keeps partner and end-user needs central when evaluating, designing, or enhancing self-service automation solutions. Equal opportunity statement Amgen is an Equal Opportunity employer and will consider you without regard to your race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability status. We will ensure that individuals with disabilities are provided with reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request an accommodation. What you can expect of us As we work to develop treatments that take care of others, we also work to care for your professional and personal growth and well-being. From our competitive benefits to our collaborative culture, we’ll support your journey every step of the way. In addition to the base salary, Amgen offers competitive and comprehensive Total Rewards Plans that are aligned with local industry standards. Apply now and make a lasting impact with the Amgen team. careers.amgen.com

Join Amgen’s Mission of Serving Patients At Amgen, if you feel like you’re part of something bigger, it’s because you are. Our shared mission—to serve patients living with serious illnesses—drives all that we do. Since 1980, we’ve helped pioneer the world of biotech in our fight against the world’s toughest diseases. With our focus on four therapeutic areas –Oncology, Inflammation, General Medicine, and Rare Disease– we reach millions of patients each year. As a member of the Amgen team, you’ll help make a lasting impact on the lives of patients as we research, manufacture, and deliver innovative medicines to help people live longer, fuller happier lives. Our award-winning culture is collaborative, innovative, and science based. If you have a passion for challenges and the opportunities that lay within them, you’ll thrive as part of the Amgen team. Join us and transform the lives of patients while transforming your career. Position Summary The Travel Customer Support Sr. Associate plays a pivotal role in ensuring a seamless, high-quality experience for Amgen’s travelers. This role blends operational excellence, technical and platform customer support, and cross-functional collaboration. Key Responsibilities Travel Customer Support & Issue Resolution Provide second-level support for travel concerns unresolved through AI-assisted self-service tools. Work with AMEX GBT managers to resolve travel-related issues such as ticketing errors, booking delays, last-minute travel changes, and service escalations with travel partners (AMEX GBT). Troubleshoot system issues related to SAP Concur, online booking tools, and corporate travel platforms. Serve as a subject matter expert for T&E tools, ensuring functionality and user satisfaction. ServiceNow & Knowledge Management Handle incoming inquiries via ServiceNow related to travel processes. Maintain a log of common support issues and escalate unresolved cases to relevant teams. Update AI assistant content and internal knowledge base articles to reflect frequently asked questions and system tips. Update T&E MyAmgen sites via Salesforce, Yammer and SharePoint Sites through a periodic review and/or on an as needed basis Maintain the Informatica Exception Files for Travel working with the Amex GBT, HR and Occupational Health Conduct the BTA/TRF reconciliation monthly ensuring that travel spend has been properly allocated and reported to Global Mobility Qualifications Basic Qualifications Bachelor’s degree and 5+ years of experience in Travel & Expense administration, Financial Operations, or a related customer-facing role. Preferred Experience Familiarity with global travel management programs, preferred vendor agreements, and international travel complexities. Experience with Amex, Citi, or Bank of America corporate card platforms. Key Skills Technical & Functional Skills Expertise in SAP Concur (Travel and Expense modules). Experience with ServiceNow case management platform. Working knowledge of corporate travel systems , online booking tools, and card program platforms. Proficiency in troubleshooting booking issues, reimbursement challenges, and system errors. Ability to analyze travel and expense data and provide actionable insights. Customer Service & Soft Skills Exceptional customer service orientation, especially for high-level stakeholders. Clear, concise communication skills with executive presence. Ability to multitask, prioritize, and meet tight deadlines. Empathetic approach with strong problem-solving and follow-up skills. What you can expect of us As we work to develop treatments that take care of others, we also work to care for your professional and personal growth and well-being. From our competitive benefits to our collaborative culture, we’ll support your journey every step of the way. In addition to the base salary, Amgen offers competitive and comprehensive Total Rewards Plans that are aligned with local industry standards. Apply now for a career that defies imagination Objects in your future are closer than they appear. Join us. careers.amgen.com As an organization dedicated to improving the quality of life for people around the world, Amgen fosters an inclusive environment of diverse, ethical, committed and highly accomplished people who respect each other and live the Amgen values to continue advancing science to serve patients. Together, we compete in the fight against serious disease. Amgen is an Equal Opportunity employer and will consider all qualified applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability status, or any other basis protected by applicable law. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.

Join Amgen’s Mission of Serving Patients At Amgen, if you feel like you’re part of something bigger, it’s because you are. Our shared mission—to serve patients living with serious illnesses—drives all that we do. Since 1980, we’ve helped pioneer the world of biotech in our fight against the world’s toughest diseases. With our focus on four therapeutic areas –Oncology, Inflammation, General Medicine, and Rare Disease– we reach millions of patients each year. As a member of the Amgen team, you’ll help make a lasting impact on the lives of patients as we research, manufacture, and deliver innovative medicines to help people live longer, fuller happier lives. Our award-winning culture is collaborative, innovative, and science based. If you have a passion for challenges and the opportunities that lay within them, you’ll thrive as part of the Amgen team. Join us and transform the lives of patients while transforming your career. Specialist Software Engineer What you will do Let’s do this. Let’s change the world. Roles & Responsibilities: Act as Product/Application Owner for ServiceNow core platform capabilities, including platform governance, delegated development, and architectural standards. Partner with developers, architects, and support teams to deliver scalable, enterprise-ready enhancements and reusable configurations. Collaborate with platform stakeholders to define and implement platform-wide features such as user roles, access policies, UI branding, instance upgrades, and performance optimization. Manage ServiceNow integrations and ensure secure, scalable connections to other enterprise platforms and external systems. Define and maintain the roadmap for platform enhancements, collaborating across process areas to ensure alignment and consistency. Translate business requirements into user stories and solution specifications for enhancements and delegated development use cases. Maintain governance documentation, system design records, platform policies, and reusability standards. Coordinate testing and deployment plans for platform upgrades and enhancement releases, ensuring minimal disruption and high quality. Provide oversight and guidance to ensure compliance with change management, audit, and security requirements. Stay current on platform capabilities and industry best practices to drive innovation and continuous platform improvement. Must-Have Skills: ServiceNow Platform Expertise: Deep knowledge of ServiceNow platform architecture, configuration, user roles, and system administration. Integrations & System Design: Experience implementing secure integrations using REST, SOAP, or middleware; understanding of best practices for data exchange and system interoperability. Delegated Development Management: Familiarity with managing and governing distributed development environments within ServiceNow. Requirements Translation & Solution Design: Strong ability to collect, refine, and translate complex business requirements into scalable platform configurations and user stories. What we expect of you We are all different, yet we all use our unique contributions to serve patients. The [vital attribute] professional we seek is a [type of person] with these qualifications. Basic Qualifications: Doctorate degree / Master's degree / Bachelor's degree and 8 to 13 years Platform Governance & Strategy: Experience developing platform governance frameworks, including naming conventions, design patterns, and development standards. DevOps & CI/CD Integration: Exposure to automated build/test/deploy pipelines and code promotion strategies within ServiceNow or similar ecosystems. System Performance Monitoring: Knowledge of monitoring platform health, performance, and user experience, including proactive issue identification. Agile Development Participation: Practical experience working within an Agile or SAFe environment to prioritize and deliver backlog items. Professional Certifications: ServiceNow Certified System Administrator (required) ServiceNow Certified Implementation Specialist/Developer (preferred) ITIL v3/4 Foundation Certification (preferred) Scaled Agile Framework (SAFe) for Teams or Product Owner (preferred) What you can expect of us As we work to develop treatments that deal with others, we also work to care for your professional and personal growth and well-being. From our competitive benefits to our collaborative culture, we’ll support your journey every step of the way. In addition to the base salary, Amgen offers driven and comprehensive Total Rewards Plans that are aligned with local industry standards. Apply now and make a lasting impact with the Amgen team. careers.amgen.com As an organization dedicated to improving the quality of life for people around the world, Amgen fosters an inclusive environment of diverse, ethical, committed and highly accomplished people who respect each other and live the Amgen values to continue advancing science to serve patients. Together, we compete in the fight against serious disease. Amgen is an Equal Opportunity employer and will consider all qualified applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability status, or any other basis protected by applicable law. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.

Join Amgen’s Mission of Serving Patients At Amgen, if you feel like you’re part of something bigger, it’s because you are. Our shared mission—to serve patients living with serious illnesses—drives all that we do. Since 1980, we’ve helped pioneer the world of biotech in our fight against the world’s toughest diseases. With our focus on four therapeutic areas –Oncology, Inflammation, General Medicine, and Rare Disease– we reach millions of patients each year. As a member of the Amgen team, you’ll help make a lasting impact on the lives of patients as we research, manufacture, and deliver innovative medicines to help people live longer, fuller happier lives. Our award-winning culture is collaborative, innovative, and science based. If you have a passion for challenges and the opportunities that lay within them, you’ll thrive as part of the Amgen team. Join us and transform the lives of patients while transforming your career. Unified Communications Collaboration Specialist What you will do Let’s do this. Let’s change the world. In this vital role you will be crucial in driving our digital workplace strategy forward by ensuring seamless collaboration across the organization through modern communication platforms. The ideal candidate is a subject matter expert in collaboration tools and has a solid technical background in platforms such as SharePoint, AvePoint, OPUS, BOX, OneDrive, and Microsoft Teams . You’ll work closely with cross-functional teams to improve efficiency, streamline workflows, and ensure secure, scalable collaboration solutions are in place. Roles & Responsibilities: Design, implement, and support solutions within Microsoft Teams, SharePoint Online, OneDrive, and related collaboration platforms. Administer and optimize content lifecycle management with tools like AvePoint and OPUS. Support governance, compliance, and data protection standards across collaboration tools. Lead migrations and integrations between platforms such as BOX to OneDrive or SharePoint. Develop and maintain training resources, user guides, and provide end-user support. Collaborate with business stakeholders to analyze requirements and deliver tailored solutions. Act as the technical point of contact for unified communications and collaboration-related initiatives. Monitor system performance, troubleshoot issues, and ensure service availability. Stay ahead of with new technologies and industry trends related to enterprise collaboration. What we expect of you We are all different, yet we all use our unique contributions to serve patients. The [vital attribute] professional we seek is a [type of person] with these qualifications. Basic Qualifications: Master's degree / Bachelor's degree and 8 to 13 years Unified Communications and Collaboration environments Preferred Qualifications: Functional Skills: Strong proficiency in Microsoft 365 ecosystem: SharePoint Online, OneDrive, Teams Hands-on experience with AvePoint and OPUS tools for content and records management. Experience with cloud storage solutions such as BOX and migration projects to Microsoft platforms. Solid grasp of data governance, security policies, and compliance frameworks. Proven ability to manage projects, priorities, and stakeholders across business units. Strong program/project management skills within a diverse toolset of methodologies (Agile, Scrum, DevOps etc.) including risk mitigation strategies. Have solid business insight – ability to handle multiple priorities and to build a strong network and relationships. Experience with Power Platform (Power Automate, Power Apps) for workflow automation. Strong vendor management skills from RFP ideation to implementation management. Familiarity with ITIL processes and ticketing systems like ServiceNow or Jira. Strong understanding of hybrid collaboration environments and change management. Excellent analytical, problem-solving and presentation skills. Professional Certifications: Scaled Agile Framework (SAFe) for Teams (preferred) Soft Skills: High degree of initiative and self-motivation. Ability to handle multiple priorities successfully. Excellent verbal and written communication skills. Team-oriented with a focus on achieving team goals. Excellent analytical and troubleshooting skills. Ability to work effectively with global and virtual teams. What you can expect of us As we work to develop treatments that take care of others, we also work to care for your professional and personal growth and well-being. From our competitive benefits to our collaborative culture, we’ll support your journey every step of the way. In addition to the base salary, Amgen offers competitive and comprehensive Total Rewards Plans that are aligned with local industry standards. Apply now and make a lasting impact with the Amgen team. careers.amgen.com As an organization dedicated to improving the quality of life for people around the world, Amgen fosters an inclusive environment of diverse, ethical, committed and highly accomplished people who respect each other and live the Amgen values to continue advancing science to serve patients. Together, we compete in the fight against serious disease. Amgen is an Equal Opportunity employer and will consider all qualified applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability status, or any other basis protected by applicable law. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.

Join Amgen’s Mission of Serving Patients At Amgen, if you feel like you’re part of something bigger, it’s because you are. Our shared mission—to serve patients living with serious illnesses—drives all that we do. Since 1980, we’ve helped pioneer the world of biotech in our fight against the world’s toughest diseases. With our focus on four therapeutic areas –Oncology, Inflammation, General Medicine, and Rare Disease– we reach millions of patients each year. As a member of the Amgen team, you’ll help make a lasting impact on the lives of patients as we research, manufacture, and deliver innovative medicines to help people live longer, fuller happier lives. Our award-winning culture is collaborative, innovative, and science based. If you have a passion for challenges and the opportunities that lay within them, you’ll thrive as part of the Amgen team. Join us and transform the lives of patients while transforming your career. Information Systems Manager - Service Desk What you will do Let’s do this. Let’s change the world. Roles & Responsibilities: Lead and manage the operations of Amgen’s Global Service Desk (Level 0 – Level 2), including performance oversight of external Managed Service Providers (MSPs) and collaboration with regional delivery leads. Serve as the primary interface between Amgen IS and service desk vendors to ensure contractual adherence, SLA performance, quality standards, and operational efficiency. Own and drive delivery of key initiatives such as "shift-left", self-service enablement, automation of support via ServiceNow, and AI virtual agents. Oversee enhancements to ServiceNow platform capabilities related to service desk modules including incident, problem, request, knowledge, and analytics. Act as ServiceNow service owner for relevant support workflows and ensure alignment to broader ITSM strategy. Ensure accurate documentation, communication, and training materials are created to support change readiness and service enhancements. Analyze service desk metrics and performance indicators, report regularly on KPIs, identify improvement opportunities, and lead resolution of gaps. Partner with Application Support, Platform, Asset/Configuration, and VMO teams to maintain seamless end-to-end support and compliance with IS policies and financial accountability. Promote and facilitate strong stakeholder relationships across IS service owners, regional support teams, and business stakeholders to ensure service excellence. Maintain governance processes for support organizational change, including performance reviews, budget tracking, capacity management, and roadmap alignment. Continuously enhance documentation, process controls, and knowledge base assets to support consistency and maintainability of the service desk operation. What we expect of you We are all different, yet we all use our unique contributions to serve patients. Basic Qualifications: Doctorate degree / Master's degree / Bachelor's degree and 8 to 13 years Preferred Qualifications: Must-Have Skills: Vendor Management Expertise: Demonstrable ability to manage Managed Service Providers (MSPs) in a global, distributed service delivery model, ensuring SLA alignment, performance tracking, and service improvement. Service Delivery & ITIL Framework: Solid experience with IT service management processes (ITIL), including incident, problem, request, and knowledge management, as well as governance of SLAs and KPIs. Self-Service & Automation Enablement: Demonstrated ability to lead initiatives such as shift-left, self-service portals, virtual agents, and workflow automation within enterprise IT environments. ServiceNow Proficiency: Hands-on experience with the ServiceNow platform, particularly in managing support modules, enhancing workflows, analyzing metrics, and supporting ITIL-based capabilities. Professional Certifications: ITIL v3/4 Foundation Certification (preferred) SAFe Product Owner/Product Manager (preferred) ServiceNow Fundamentals (nice to have) Project or Portfolio Management Certifications (e.g., PMP, PPM) (nice to have) What you can expect of us As we work to develop treatments that deal with others, we also work to care for your professional and personal growth and well-being. From our competitive benefits to our collaborative culture, we’ll support your journey every step of the way. In addition to the base salary, Amgen offers competitive and comprehensive Total Rewards Plans that are aligned with local industry standards. Apply now and make a lasting impact with the Amgen team. careers.amgen.com As an organization dedicated to improving the quality of life for people around the world, Amgen fosters an inclusive environment of diverse, ethical, committed and highly accomplished people who respect each other and live the Amgen values to continue advancing science to serve patients. Together, we compete in the fight against serious disease. Amgen is an Equal Opportunity employer and will consider all qualified applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability status, or any other basis protected by applicable law. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.