9387 Servicenow Jobs - Page 7

About the Role: Grade Level (for internal use): 09 The Team Diverse and responsible team working on multiple applications and providing application support in two shifts. Ready to accept challenge on multiple technologies and eager for any new challenges. Responsibilities Gather and analyze metrics from operating systems as well as applications to assist in performance tuning and fault finding. Partner with development teams to improve services through rigorous testing and release procedures. Participate in system design consulting, platform management, and capacity planning. Create sustainable systems and services through automation. Balance feature development speed and reliability with well-defined service-level objective Day to day working with different teams like infra team for related issues Build and document automation processes for Infrastructure as a Service/Infrastructure as code. Backup and Patch management RCA of all the issues and deep interest in finding permanent resolution of all issues. Co-ordination of all other teams involved in issues related with users. Self-driven person What Were Looking For Bachelors degree (or equivalent) in computer science or related discipline with at least 3+ years of experience Proactive approach to identifying problems, performance bottlenecks, and areas for improvement. Strong interpersonal skills, analytical and problem-solving ability along with strong written and verbal communication. Ability to communicate ideas in both technical and non-technical ways. A strong capacity for teamwork and a sense of ownership and able to work independently and be self-driven. Hands on Experience with Linux Server, AD, LDAP, DNS, Network Storage, AWS Compute services (EC2, FSX, Managed AD, Route 53, etc) Ability to program using scripting with tools or languages, such as PowerShell, Python, Ansible, Terraform and Bash Familiarity with ITSM processes like Incident, Problem and Change Management using ServiceNow (preferable) The Location Hyderabad, India Grade 09 {Software Engineer-Application Operations} Hybrid model 4 times a week work from office is mandatory. Shift time 6:30 am to 2:30 pm IST / 2:30 pm to 11 pm IST About S&P Global Ratings At S&P Global Ratings, our analyst-driven credit ratings, research, and sustainable finance opinions provide critical insights that are essential to translating complexity into clarity so market participants can uncover opportunities and make decisions with conviction. By bringing transparency to the market through high-quality independent opinions on creditworthiness, we enable growth across a wide variety of organizations, including businesses, governments, and institutions. S&P Global Ratings is a division of S&P Global (NYSESPGI). S&P Global is the worlds foremost provider of credit ratings, benchmarks, analytics and workflow solutions in the global capital, commodity and automotive markets. With every one of our offerings, we help many of the worlds leading organizations navigate the economic landscape so they can plan for tomorrow, today.For more information, visit www.spglobal.com/ratings Whats In It For You Our Purpose: Progress is not a self-starter. It requires a catalyst to be set in motion. Information, imagination, people, technologythe right combination can unlock possibility and change the world.Our world is in transition and getting more complex by the day. We push past expected observations and seek out new levels of understanding so that we can help companies, governments and individuals make an impact on tomorrow. At S&P Global we transform data into Essential Intelligence, pinpointing risks and opening possibilities. We Accelerate Progress. Our People: Our Values: Integrity, Discovery, Partnership At S&P Global, we focus on Powering Global Markets. Throughout our history, the world's leading organizations have relied on us for the Essential Intelligence they need to make confident decisions about the road ahead. We start with a foundation of integrity in all we do, bring a spirit of discovery to our work, and collaborate in close partnership with each other and our customers to achieve shared goals. Benefits: We take care of you, so you cantake care of business. We care about our people. Thats why we provide everything youand your careerneed to thrive at S&P Global. Health & WellnessHealth care coverage designed for the mind and body. Continuous LearningAccess a wealth of resources to grow your career and learn valuable new skills. Invest in Your FutureSecure your financial future through competitive pay, retirement planning, a continuing education program with a company-matched student loan contribution, and financial wellness programs. Family Friendly PerksIts not just about you. S&P Global has perks for your partners and little ones, too, with some best-in class benefits for families. Beyond the BasicsFrom retail discounts to referral incentive awardssmall perks can make a big difference. For more information on benefits by country visithttps://spgbenefits.com/benefit-summaries Global Hiring and Opportunity at S&P Global: At S&P Global, we are committed to fostering a connected andengaged workplace where all individuals have access to opportunities based on their skills, experience, and contributions. Our hiring practices emphasize fairness, transparency, and merit, ensuring that we attract and retain top talent. By valuing different perspectives and promoting a culture of respect and collaboration, we drive innovation and power global markets. S&P Global has a Securities Disclosure and Trading Policy (the Policy) that seeks to mitigate conflicts of interest by monitoring and placing restrictions on personal securities holding and trading. The Policy is designed to promote compliance with global regulations. In some Divisions, pursuant to the Policys requirements, candidates at S&P Global may be asked to disclose securities holdings. Some roles may include a trading prohibition and remediation of positions when there is an effective or potential conflict of interest. Employment at S&P Global is contingent upon compliance with the Policy. Recruitment Fraud Alert If you receive an email from a spglobalind.com domain or any other regionally based domains, it is a scam and should be reported to reportfraud@spglobal.com. S&P Global never requires any candidate to pay money for job applications, interviews, offer letters, pre-employment training or for equipment/delivery of equipment. Stay informed and protect yourself from recruitment fraud by reviewing our guidelines, fraudulent domains, and how to report suspicious activity here. ---- Equal Opportunity Employer S&P Global is an equal opportunity employer and all qualified candidates will receive consideration for employment without regard to race/ethnicity, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, marital status, military veteran status, unemployment status, or any other status protected by law. Only electronic job submissions will be considered for employment. If you need an accommodation during the application process due to a disability, please send an email to EEO.Compliance@spglobal.com and your request will be forwarded to the appropriate person. US Candidates Only The EEO is the Law Poster http://www.dol.gov/ofccp/regs/compliance/posters/pdf/eeopost.pdf describes discrimination protections under federal law. Pay Transparency Nondiscrimination Provision - https://www.dol.gov/sites/dolgov/files/ofccp/pdf/pay-transp_%20English_formattedESQA508c.pdf ----

About the Role: OSTTRA India The Role Platform ITSM Officer The TeamThe OSTTRA Technology team is composed of Capital Markets Technology professionals, who build, support and protect the applications that operate our network. The technology landscape includes high-performance, high-volume applications as well as compute intensive applications, leveraging contemporary microservices, cloud-based architectures The ImpactTogether, we build, support, protect and manage high-performance, resilient platforms that process more than 100 million messages a day. Our services are vital to automated trade processing around the globe, managing peak volumes and working with our customers and regulators to ensure the efficient settlement of trades and effective operation of global capital markets Whats in it for youWe are seeking a highly motivated and experienced Incident Manager to join our team. In this critical role, you will be responsible for leading the response to and resolution of major incidents that impact our business operations. You will act as a leader and coordinator, driving technical teams to swiftly diagnose and resolve issues while ensuring effective communication with stakeholders. Responsibilities High Severity Incident ManagementHandling incidents with high business impact, requiring quick resolution and effective communication. ITIL ExpertiseStrong knowledge and experience with ITIL (Information Technology Infrastructure Library) framework, particularly in incident, change, and problem management. CMDB and Asset ManagementFamiliarity with Configuration Management Database (CMDB) and asset management systems to track and manage IT assets. Process ImprovementIdentifying opportunities to improve existing IT processes and prevent future incidents. Incident CoordinationCoordinating recovery efforts across various teams, ensuring effective communication and efficient resolution. Trend AnalysisAnalyzing incident trends to identify recurring issues and work towards reducing them. Post-Incident Review (PIR)Leading PIR calls, creating reports, and implementing preventive measures based on lessons learned. Problem-SolvingApplying problem-solving techniques (Pareto, 5 Whys, Fish-Bone) to identify root causes and implement effective solutions. Service Desk OperationsUnderstanding service desk processes and escalation procedures. Stakeholder ManagementEffectively communicating with stakeholders and managing expectations. Ticketing ToolsExperience with various ticketing tools (ServiceNow, JIRA, Salesforce). Communication Skills: Excellent verbal and written communication skills. Technical UnderstandingGood understanding of application and infrastructure domains. Financial Industry KnowledgeKnowledge of the financial industry, particularly securities processing, is a plus. Core skills and knowledge required ITIL ExpertiseDeep understanding and practical application of ITIL best practices, particularly in incident, problem, and change management. ITIL certifications are highly desirable. Strong incident coordinationLeading recovery efforts across multiple teams. Technical AcumenBroad technical knowledge across various IT domains (applications, infrastructure, networks, databases). Process improvementAnalyzing incident trends and identifying opportunities to enhance processes and prevent future incidents. Excellent communication and stakeholder managementExceptional verbal and written communication skills, with the ability to explain complex technical issues to diverse audiences.Keeping everyone informed and managing expectations effectively. ToolsFamiliarity with incident management and ticketing tools (e.g., ServiceNow, Jira). Bonus Points Experience with cloud technologies (AWS, Azure, GCP). ITIL v4 certification. SIAM (Service Integration and Management) knowledge. Requirements EducationBachelor's degree in computer science or equivalent. Experience6-8 years of experience in Major Incident Management. FlexibilityWillingness to work flexible hours, including weekends and holidays. Work ModelWork from Office/Hybrid model. The LocationGurgaon, India Statement OSTTRA is a market leader in derivatives post-trade processing, bringing innovation, expertise, processes and networks together to solve the post-trade challenges of global financial markets. OSTTRA operates cross-asset post-trade processing networks, providing a proven suite of Credit Risk, Trade Workflow and Optimisation services. Together these solutions streamline post-trade workflows, enabling firms to connect to counterparties and utilities, manage credit risk, reduce operational risk and optimise processing to drive post-trade efficiencies. OSTTRA was formed in 2021 through the combination of four businesses that have been at the heart of post trade evolution and innovation for the last 20+ yearsMarkitServ, Traiana, TriOptima and Reset. These businesses have an exemplary track record of developing and supporting critical market infrastructure and bring together an established community of market participants comprising all trading relationships and paradigms, connected using powerful integration and transformation capabilities. About OSTTRA Candidates should note that OSTTRAis an independentfirm, jointly owned by S&P Global and CME Group. As part of the joint venture, S&P Global providesrecruitmentservices to OSTTRA - however, successful candidates will be interviewed and directly employed by OSTTRA, joiningour global team of more than 1,200 posttrade experts. OSTTRA was formed in 2021 through the combination of four businesses that have been at the heart of post trade evolution and innovation for the last 20+ yearsMarkitServ, Traiana, TriOptima and Reset. OSTTRA is a joint venture, owned 50/50 by S&P Global and CME Group. Joining the OSTTRA team is a unique opportunity to help build a bold new business with an outstanding heritage in financial technology, playing a central role in supporting global financial markets.Learn more atwww.osttra.com. Whats In It For You Benefits: We take care of you, so you cantake care of business. We care about our people. Thats why we provide everything youand your careerneed to thrive at S&P Global. Health & WellnessHealth care coverage designed for the mind and body. Continuous LearningAccess a wealth of resources to grow your career and learn valuable new skills. Invest in Your FutureSecure your financial future through competitive pay, retirement planning, a continuing education program with a company-matched student loan contribution, and financial wellness programs. Family Friendly PerksIts not just about you. S&P Global has perks for your partners and little ones, too, with some best-in class benefits for families. Beyond the BasicsFrom retail discounts to referral incentive awardssmall perks can make a big difference. For more information on benefits by country visithttps://spgbenefits.com/benefit-summaries Recruitment Fraud Alert If you receive an email from a spglobalind.com domain or any other regionally based domains, it is a scam and should be reported to reportfraud@spglobal.com. S&P Global never requires any candidate to pay money for job applications, interviews, offer letters, pre-employment training or for equipment/delivery of equipment. Stay informed and protect yourself from recruitment fraud by reviewing our guidelines, fraudulent domains, and how to report suspicious activity here. ---- Equal Opportunity Employer S&P Global is an equal opportunity employer and all qualified candidates will receive consideration for employment without regard to race/ethnicity, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, marital status, military veteran status, unemployment status, or any other status protected by law. Only electronic job submissions will be considered for employment. If you need an accommodation during the application process due to a disability, please send an email to EEO.Compliance@spglobal.com and your request will be forwarded to the appropriate person. US Candidates Only The EEO is the Law Poster http://www.dol.gov/ofccp/regs/compliance/posters/pdf/eeopost.pdf describes discrimination protections under federal law. Pay Transparency Nondiscrimination Provision - https://www.dol.gov/sites/dolgov/files/ofccp/pdf/pay-transp_%20English_formattedESQA508c.pdf ----

Work Locations : Bangalore, Chennai, Hyderabad, Noida Experience (Relevant) : 5+ years Shift Timings : Rotational (Morning and Afternoon) Hybrid/Remote : Hybrid Start date : Immediate Resources on Observability tools. Production Support resources with 16*5 support and the ability to be on call on the weekends. App Dynamics / Data Dog / Splunk are the tools for prod support, main tasks are triaging issues, monitoring and dashboarding Should know how to use SNOW, and triage incidents assigned in SNOW. Role and Responsibilities are : Observability specialists in implementing and managing a comprehensive observability platform. Use of AppDynamics, Splunk SignalFX, SiteScope, and ThousandEyes to monitor application performance, infrastructure health, and user experience. Develop and implement observability strategies to enhance system reliability, troubleshoot issues, and optimize performance. Collaborate with cross-functional teams to identify and address performance bottlenecks and ensure alignment with business objectives. Provide leadership and guidance on best practices for observability and performance monitoring.

Here is how, through this exciting role, you will contribute to BMC's and your own success : Provides courteous, efficient, and professional technical support by phone and email to customers across a broad range of industries. Develops competence and expertise in routine tasks, gaining specialized knowledge of the relevant BMC technologies. Troubleshoots intermediate to a complex range of problems, recommends appropriate actions and manages competing priorities, develops expertise in use of sophisticated tools, analysis of logs, and coordination with all available resources to resolve issues.. Uses professional concepts and company policies and procedures to solve a variety of problems of moderate - advanced scope, where analysis of situations or data requires a review of identifiable factors. Provides support case follow-up until resolution, ensuring proper escalation procedures are followed for unresolved issues. Uses written communication skills to update case documentation, manage customer expectations, consume, modify and create knowledge base articles. Escalates issues and works directly with Research and Development to resolve complex support problems. May work on customer support-related projects and other initiatives as assigned. Periodic weekend work will likely be required once appropriate levels of expertise are reached. To ensure youre set up for success, you will bring the following skillset & experience : 5+ years of related experience supporting software products, ideally in a Truesight, Netreo or Helix ITOM environment, with demonstrable knowledge of support processes and procedures, as well as a proven ability to describe and practical solutions to technical support problems. Highly motivated, independent and flexible, with strong team-directed abilities and a collaborative attitude. Ideally, exposure to the installation, configuration, administration and troubleshooting, or otherwise advanced use of, relevant BMC products like TrueSight Operations Management, Netreo or BMC Helix Operations Management, AIOps, Intelligent Integration, Intelligent Automation or any other BMC ITOM Products. The Ability to duplicate a customer's specific software error to define the cause. Experience debugging with software development tools. Strong verbal and written communication skills (English, with the possibility of other languages) and the ability to interpret and answer complex technical questions, provide customer follow-up and contribute to knowledge base content Key Skills Bachelors Degree (BE/B.Tech/BCA/MCA) with 5-10 years of hands-on experience in IT. Minimum of 6+ years working directly in a Technical Support Role. - Unix/Linux System/security, Networking concept and basic scripting and Container/K8 knowledge (Support Profile) Added Advantage Working knowledge (hands-on experience) of BMC Products TrueSight/Helix Operations Management, ITOM, Intelligent Integration, Intelligent Automation or AIOps (Service Monitoring), TrueSight Server Automation, Network Automation or TrueSight Orchestration or Netreo Hands-on experience in troubleshooting operating systems-related issues.

Hi, We are actively looking to hire IT Incident Manager to be part of our team in Pune office. Below is the job description: What does a successful IT Incident Manager do at Fiserv: Has expertise in managing high-severity incidents across complex fintech systems. Drive incident response, resolution coordination, and ensure continuous improvement of our IT service landscape. The ideal candidate will have strong infrastructure awareness along with knowledge of monitoring and troubleshooting tools, and exceptional communication skills. What will you do: Lead and manage critical IT incidents (P1/P2/P3) from detection to resolution. Coordinate across engineering, infrastructure, operations, application support, and vendors. Ensure all incidents are resolved within defined SLA/OLA timelines. Proactively engage with incidents using monitoring tools. Use incident troubleshooting platforms/tools to analyse logs, metrics, alerts, and performance data. Ensure monitoring dashboards and alerting systems are configured and fine-tuned with relevant teams. Drive Post-Incident Reviews (PIRs) and formal Root Cause Analysis (RCA) for major incidents. Track and follow up on permanent fixes, automation, or process enhancements to prevent recurrence. Maintain documentation for known errors, runbooks, and operational workflows. Ensure adherence to ITIL-aligned Incident and Problem Management processes. Work hands-on with ServiceNow to manage incidents, escalations, and documentation. Continuously improve incident workflows, escalations, and reporting structures. Communicate incident impact, root causes, and updates effectively to both technical and business audiences. Serve as the key point of contact during high-impact incidents. Coach junior staff and support teams on monitoring, incident handling, escalation hygiene, and post-mortem discipline. What You Will Need to Have: 6 to 8 years of experience in IT Incident Management or Production Support roles. Experience in monitoring and managing real-time, high-availability systems (preferably in fintech/payment domains). Strong awareness of infrastructure concepts (networks, servers, storage, databases, Application basics etc). Proven expertise with monitoring and troubleshooting tools. Solid hands-on experience in ServiceNow. Familiar with incident handling frameworks, SLAs/OLAs, and escalation models. Excellent written and verbal communication - crisp, structured and executive-facing. Have to work in 24x7 support model / on-call rotation. What Would Be Great to Have: ITIL Foundation certification (preferred). We welcome and encourage diversity in our workforce. Fiserv is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, colour, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protector veteran. Explore the possibilities of a career with Fiserv and Find your Forward with us !

Overview Lutron’s Gurgaon team is seeking a technically driven professional to join our Web Analytics team. In this role, you will leverage your technical expertise to solve complex business challenges and deliver high-quality Web Technology solutions. You’ll collaborate closely with a team of skilled Computer Science and IT professionals, contributing to innovative projects that support our global operations and enhance the customer experience. Responsibilities As an Senior Information Technology Representative at Lutron you will: Work on the analytics of Web sites across cutting edge web content development and management platforms like Acquia and Drupal Work on leading enterprise software management tools like Atlassian’s JIRA, Confluence, etc. and ticketing tools like ServiceNow Tagging new pages for Google Tag manager, verify tags show up in Google Analytics SFDC Marketing use the same tag structure as GTM Internet business requests for analytical data and working them Applying established Tag to a business request Liaise with business stakeholders to understand requirements and generate reports Support the data integrity collection from the web (tag and then report) Collaborate with the business and development teams on the Search engine optimization for Lutron websites Stay aligned to Lutron’s culture and values Be passionate Be flexible and adaptable to changing markets Be an innovative thinker Be customer focused Be ethical Qualifications Minimum 4-year Engineering degree in Computer Science or Information Technology with minimum 60% and above. 2-4-year experience in the field of Web Analytics Experience with Google Analytics & Google Tag Manager is a strong plus Experience with merging different data sets (e.g. Looker data) is a strong plus Experience with SFDC Marketing cloud is a plus Experience with Google Looker Studio, Power BI and Tableau is a plus A proactive attitude to platform enhancements and desire to implement best practice solutions Basic knowledge of web applications, Web Page anatomy (HTML, CSS, Java Script), programming languages, web services Knowledge and experience of software development processes and best practices is mandatory; Experience in Agile development framework and Scrum is preferred Strong problem-solving and strong written and communication skills Proven attention to details Lutron Electronics’ position as the worldwide leader in innovative lighting control and shading solutions has enabled consistent, annual growth. Our company has cultivated a reputation of unsurpassed quality, a broad range of technologies and product offerings, and a strong commitment to servicing our worldwide customers. This has allowed the company to invest in developing new technologies and services, expand our technical capabilities and global presence, and to find and retain the best talent. Build your career with Lutron where you will enjoy competitive compensation and benefits while exploring many options for continued growth and education. Make a difference every day in our dynamic, people-centric, technology-driven organization. For more information, view our website at www.lutron.com. Lutron Electronics is an Equal Opportunity - Affirmative Action - Employer. We welcome qualified, motivated applicants regardless of race, color, religion, sex, national origin, age, disability or genetics

Overview This role is designed to build the PTP competency including solution design & governance, delivery and support of the SAP Purchase-to-Pay for the AMESA & APAC sector. The Role involves Leading the Delivery and support of the SAP PTP Solution for APAC & AMESA by providing functional SME strength, Guide the team to solve technical intricacies and Issue resolutions, independently manage both Delivery and Sustain vendors efficiently. This role will act as a partner with AMESA & APAC business & Sector IT (LG1+ and above) teams to understand requirements, ideate the solution, estimate and deliver solution in the stated areas. This role also involves close collaboration with the global PTP teams to keep the solution aligned to ensure enchancements in APAC-AMESA solution are in sync with other global markets. Responsibilities Objectives of this role is to support the the execution of business processes related toPurchase master data, Request for proposal, Purchasing, Goods Receipt, Material Planning, Physical count, Inventory management, Payment and Agro operations. This includes accessing all information necessary to process, manage, and track PTP spends in a timely manner. Leading the pursuit of the SAP trade track including defining solution based on market requirements, building deployment plan, work through the efforts and estimates and get the Buy-In of the market stakeholders on the same. Collaborate with multiple IT teams to ensure robust planning, estimations and gather support as required. Bring in SAP MM SME knowledge & technical during during solution & Issue Resolution discussions. Review, own and maintain the Functional design documents, technical design documents and the solution. Manage the Solution Delivery through Planning in adherence to PepsiCo delivery methodology and guidelines. Adhere to all internal Pepsico IT standards. Leverage partner resources to deliver high quality solutions & services. Demonstrate leadership and people management skills Closely monitor and Maintain support SLAs for SAP PTP in the AMESA and APAC sector. Support ECC to S4 Migration Qualifications Bachelors degree required & Masters preferred. 10+ years of IT experience out of which 7+ years on configuring, deploying and managing SAP MM with a focus on procurement, material planning and inventory management. In depth knowledge of MRP, procuremet and inventory management to support planning, procurement, storage processes. Knowledge of all master data objects required to support the materials management (material master, vendor master, source list etc); Pricing (pricing condition maintenance, agreements etc) Deep and broad Materials Management experience with procurement, material planning and inventory management in a global capacity Knowledge and experience in following tools, disciplines and processes are nice to haveSAP Solution Manager, SAP ChaRM, Clarity, ServiceNow etc. Proven experience in IT project delivery and operations preferably managing large projects with multiple stakeholders and markets. Proficiency in basic Microsoft applications (Excel, Word, PowerPoint, Visio, Outlook) Good influencing, facilitating, and consulting skills in working with stakeholders at all levels in the organization and across departments. Ability to quickly adapt to changes in timelines and sequences Adaptability and flexibility including ability to manage deadline pressure, ambiguity and change Demonstrates the desire and ability to develop new technology skills, business knowledge, and customer service capability through training, experimentation, and self-study Effective Business communication skills.

Overview The Grafana and Elastic Architect will maintain and optimize the observability platform, ensure cost-effective operations, define guardrails, and promote best practices. This role will oversee the platforms BAU support, manage vendors and partners, and collaborate closely with application owners to onboard applications. The Architect will also lead the deployment of AI Ops and other advanced features within Grafana and Elastic while working with other observability, ITSM, and platform architects. This position includes people management responsibilities and involves leading a team to achieve operational excellence. Responsibilities Key Responsibilities 1. Platform Ownership & Cost Optimization Maintain and enhance the Grafana and Elastic platforms to ensure high availability and performance. Implement cost control mechanisms to optimize resource utilization across Observability platforms. Establish platform guardrails, best practices, and governance models. 2. BAU Support & Vendor/Partner Management Manage day-to-day operations, troubleshooting, and platform improvements. Engage and manage third-party vendors and partners to ensure SLA adherence and platform reliability. Work closely with procurement and finance teams to manage vendor contracts and renewals. 3. Application Onboarding & Collaboration Partner with application owners and engineering teams to onboard applications onto the Observability platform. Define standardized onboarding frameworks and processes for application teams. Ensure seamless integration with existing observability solutions like AppDynamics, ServiceNow ITOM, and other monitoring tools. 4. AI Ops & Advanced Features Implementation Deploy AI Ops capabilities within Grafana and Elastic to enhance proactive monitoring and anomaly detection. Implement automation and intelligent alerting to reduce MTTR and operational overhead. Stay updated with industry trends and recommend innovative AI-driven observability enhancements. 5. Cross-Functional Collaboration Work closely with architects of AppDynamics, ServiceNow, and other Observability platforms to ensure an integrated monitoring strategy. Align with ITSM, DevOps, and Cloud teams to create a holistic observability roadmap. Lead knowledge-sharing sessions and create technical documentation for the team. 6. People & Team Management Lead and managed a team responsible for Grafana and Elastic observability operations. Provide mentorship, coaching, and career development opportunities for team members. Define team goals, monitor performance, and drive continuous improvement in Observability practices. Foster a culture of collaboration, innovation, and accountability within the team. Qualifications Technical Expertise 12+ years of experience in IT Operations, Observability, or related fields. Strong expertise in Grafana and Elastic Stack (Elasticsearch, Logstash, Kibana). Experience in implementing AI Ops, machine learning, or automation within observability platforms. Proficiency in scripting and automation (Python, Ansible, Terraform) for Observability workloads. Hands-on experience with cloud-based Observability solutions, particularly in Azure environments. Familiarity with additional monitoring tools like AppDynamics, ServiceNow ITOM, SevOne, and ThousandEyes. Leadership & Collaboration Experience in managing vendors, contracts, and external partnerships. Strong stakeholder management skills and ability to work cross-functionally. Excellent communication and presentation skills. Ability to lead and mentor junior engineers in Observability best practices.

Overview PepsiCo Data BI & Integration Platforms is seeking a Midlevel Cloud Platform technology leader, responsible for overseeing the deployment, and maintenance of big data and analytics cloud infrastructure projects on Azure/AWS for its Global corporate functions (Finance, Integrated Business Planning). The ideal candidate will have hands-on experience with Azure/AWS services Infrastructure as Code (IaC), platform provisioning & administration, cloud network design, cloud security principles and automation. Responsibilities Implement and support application migration, modernization, and transformation projects, leveraging cloud-native technologies and methodologies. Implement cloud infrastructure policies, standards, and best practices, ensuring cloud environment adherence to security and regulatory requirements. Design, deploy and optimize cloud-based infrastructure using Azure/AWS services that meet the performance, availability, scalability, and reliability needs of our applications and services. Drive troubleshooting of cloud infrastructure issues, ensuring timely resolution and root cause analysis by partnering with global cloud center of excellence & enterprise application teams, and PepsiCo premium cloud partners (Microsoft, AWS). Manage cloud-native solutions with integrated service management workflows across platforms like Azure or AWS. Design and implement ITSM integrations (e.g., ServiceNow) to streamline incident response, change management, and automated service delivery. Leverage Generative AI models to drive intelligent automationenabling self-service support, chatbot agents, and proactive remediation across IT operations. Collaborate cross-functionally to ensure secure, scalable, and observability-driven systems aligned with enterprise reliability goals. Establish and maintain effective communication and collaboration with internal and external stakeholders, including business leaders, developers, customers, and vendors. Develop Infrastructure as Code (IaC) to automate provisioning and management of cloud resources. Write and maintain scripts for automation and deployment using PowerShell, Python, or Azure/AWS CLI. Work with stakeholders to document architectures, configurations, and best practices. Knowledge of cloud security principles around data protection, identity and access Management (IAM), compliance and regulatory, threat detection and prevention, disaster recovery and business continuity. Qualifications Bachelors degree in computer science. At least 6 to 8 years of experience in IT cloud infrastructure, architecture and operations, including security, with at least 4 years in a technical leadership role Strong knowledge of cloud architecture, design, and deployment principles and practices, including microservices, serverless, containers, and DevOps. Deep expertise in cloud platforms (Azure, AWS, or GCP), with experience designing scalable, secure infrastructure and automated workflows. Strong knowledge of ITSM systems like ServiceNow or Jira, including integration development, API management, and process automation. Familiarity with Generative AI concepts, LLMs, and applying AI solutions to automate support, enhance observability, and drive intelligent operations. Deep expertise in Azure/AWS networking and security fundamentals, including network endpoints & network security groups, firewalls, external/internal DNS, load balancers, virtual networks and subnets. Proficient in scripting and automation tools, such as PowerShell, Python, Terraform, and Ansible. Excellent problem-solving, analytical, and communication skills, with the ability to explain complex technical concepts to non-technical audiences. Certifications in Azure/AWS platform administration, networking and security are preferred. Strong self-organization, time management and prioritization skills A high level of attention to detail, excellent follow through, and reliability Strong collaboration, teamwork and relationship building skills across multiple levels and functions in the organization Ability to listen, establish rapport, and credibility as a strategic partner vertically within the business unit or function, as well as with leadership and functional teams Strategic thinker focused on business value results that utilize technical solutions Strong communication skills in writing, speaking, and presenting Capable to work effectively in a multi-tasking environment. Fluent in English language.

Overview We are PepsiCo PepsiCo brands can be found in just about every country on the planet, and globally were transforming how we make, move and sell our products. Were in the midst of a digital transformation, defining what it means to be a CPG company in this digital age, by embracing emerging tech. Weve created centers of excellence, designed to inspire our people. These arent regular work environmentstheyre incubators for inventive thinking and problem-solving. Theyre where our teams come together to create brand new solutions from the ground up, to solve complex global challenges and disrupt the norm. Role Sr. Operations Engineer Location Gurugram and Hyderabad PepsiCos Sustain & Operations team, as part of the Digital Products and Application (DPA) organization, delivers and sustains digital products across Strategy and Transformations core priorities to accelerate PepsiCos digital transformation. One the key remits of the Customer Success team within the organization is to drive adoption and operational excellence of digital products by ensuring an optimal end-user experience through timely resolution of incidents and application downtime. This is an Europe market Senior Sustain analyst/engineer role. Responsibilities Handles a variety of technical procedures, new and established. Performs initial diagnosis, triage, and where possible fixes issues themselves. Works with product owners to confirm product runbooks, monitoring/KPI dashboards, SLAs, and customer notifications procedures are correct. Handles advanced troubleshooting, typically via escalation from SEs/ SREs. Resolves the root causes of problems, where possible. Expands existing product functionality and related automation/ tooling/dashboards. Solutions are logical and maintainable. Improves logging and monitoring for quick and accurate error detection. Takes the time to understand how customers interact with systems to accurately reflect their experience in monitoring. May focus on product resource usage and/or how dependencies are tested and managed. If needed, creates automation to detect compliance requirements. Adds comments and/or refactors existing product code to improve readability, modularity, and generally make it easier for others to contribute to and maintain. Provides code reviews for SE peers. Shares best practices and knowledge of SE tools and troubleshooting techniques. Participates in a team on call rotation. Technical leader (org level). Advises on the best approach for segmenting and orienting SE work to yield the greatest business value. Creates AMS governance strategies based on service contract terms. Works closely with providers to ensure application stability and resiliency. Accountable for the quality of managed service providers and their adherence to contract SLAs. Analyzes application usage and incident rates. Recommends where contracts and/or incentive structures can be revised to reduce cost (due to low usage, low/no incidents). Proactively provides the right amount of information to leadership descriptions are concise, timelines have estimates, clarify who owns work, call out risks/blockers with a path to green, etc. Collaborates to achieve an appropriately unified set of SE procedures. Qualifications 8+ Years of experience as Operations Engineer working for Supply Chain/IBP areas. Must have good hands-on experience in O9 platform or IBP platforms. Can analyze a problem statement using relevant data. Able to research techniques or solutions and propose a viable approach. Expertise in one or more software languages and design patterns. Understands how to refactor code to make it more modular, scalable, easier to support. Knows how to break features down into components to be developed in parallel by other engineers. Has ways to get more efficiency out of compute resources (without adversely impacting customers). Able to constructively coach engineers -- via code reviews, design reviews, etc. Able to craft technical interview questions and independently evaluate candidate skills. Differentiating Competencies Required: Driving for Results: Demonstrates perseverance and resilience in the pursuit of goals. Confronts and works to resolve tough issues. Exhibits a can-do attitude and a willingness to take on significant challenges Decision Making: Quickly analyses complex problems to find actionable, pragmatic solutions. Sees connections in data, events, trends, etc. Consistently works against the right priorities Collaborating: Collaborates well with others to deliver results. Keeps others informed so there are no unnecessary surprises. Effectively listens to and understands what other people are saying. Communicating and Influencing: Ability to build convincing, persuasive, and logical storyboards. Strong executive presence. Able to communicate effectively and succinctly, both verbally and on paper. Motivating and Inspiring Others: Demonstrates a sense of passion, enjoyment, and pride about their work. Demonstrates a positive attitude in the workplace. Embraces and adapts well to change. Creates a work environment that makes work rewarding and enjoyable. Technical Knowledge and Skills: Strong ServiceNow, O9, Supply chain concepts, FMCG background is preferred.

Overview We are seeking a highly skilled IT Catalogs Product Manager with a strong consulting and functional background to lead the strategy, development, and optimization of IT Service Catalogs. The ideal candidate should have 8-10 years of experience in IT Service Management (ITSM), ITIL frameworks, and ServiceNow platform expertise. This role requires a blend of technical acumen, strategic thinking, and stakeholder engagement skills to ensure seamless IT service delivery. Responsibilities Product Ownership & Strategy Drive the IT Service Catalog roadmap, aligning with enterprise ITSM strategies. Ensure the Service Catalog meets business needs and enhances user experience, automation, and efficiency. Collaborate with business units, IT teams, and stakeholders to understand service requirements and optimize catalog offerings. Act as a subject matter expert (SME) on IT Catalogs, providing guidance on best practices and frameworks. Work closely with business leaders, IT teams, and service owners to refine and improve IT services. Work with cross-functional teams to design, implement, and enhance Service Catalog solutions in ServiceNow. Qualifications 8-10 years of experience in IT Service Management (ITSM) and Service Catalog management. Strong expertise in ITIL framework (ITIL v3 or v4 certified preferred). Hands-on experience with ServiceNow ITSM, Service Catalog, and Request Management. Functional expertise in IT Service Design, Workflow Automation, and Process Optimization. Proven ability to define catalog structures, SLAs, workflows, and automation solutions. Experience in consulting, stakeholder management, and business process reengineering. Strong understanding of enterprise IT landscapes, integrations, and self-service enablement. Excellent analytical, communication, and leadership skills.

Overview We are seeking a highly skilled and analytically strong Site Reliability Engineer ( SRE) and Scrum with 6+ years of experience. The ideal candidate will have a proven track record in managing SRE responsibilities across multiple teams, with deep expertise in Active Directory (AD) groups, Databricks, architecture design, and enterprise tools like Clarity and ServiceNow. Strong Scrum delivery experience and cross-functional collaboration are essential. Responsibilities Key Responsibilities Lead SRE operations across distributed teams, ensuring system reliability, scalability, and performance. Design and implement robust monitoring, alerting, and observability frameworks. Lead Scrum ceremonies Manage and optimize Active Directory (AD) group structures and access controls. Collaborate with data engineering teams to support Databricks environments. Contribute to architectural discussions and decisions for high-availability systems. Drive incident response, root cause analysis, and continuous improvement initiatives. Integrate and manage workflows using Clarity PPM and ServiceNow for change, incident, and problem management. Actively participate in Scrum ceremonies (daily stand-ups, sprint planning, reviews, retrospectives). Collaborate with Product Owners and Scrum Masters to ensure timely and qual ity . Qualifications Education Bachelors or Masters degree in Computer Science, Information Systems, Business Analytics, or a related field. Experience 6+ years of experience in SRE, DevOps, or Infrastructure Engineering roles. Strong analytical thinking and troubleshooting skills. Hands-on experience with Active Directory (AD) group policy management, access provisioning. Databricks cluster management, job orchestration, performance tuning. Architecture designing scalable, fault-tolerant systems. Clarity PPM project tracking, resource planning. ServiceNow incident/change/problem management workflows. Proficiency in monitoring tools (e.g., Prometheus, Grafana, Datadog). Experience with CI/CD pipelines and infrastructure as code (Terraform, Ansible). Familiarity with cloud platforms (Azure, AWS, or GCP). Strong scripting skills (Python, Bash, PowerShell). Solid understanding of Agile/Scrum methodologies and tools like Jira or Azure DevOps. Preferred Qualifications Certified Scrum Master or equivalent Agile certification. Experience working in a global delivery model. Exposure to digital product and reporting services is a plus.

Overview The Information Security Assessment Lead is responsible for safeguarding PepsiCo's digital assets by assessing the cyber risk and compliance of new and changing systems against information security requirements and managing risks associated with IT and Information Security systems throughout the project lifecycle. The ISA Lead will collaborate with various security teams and businesses to facilitate compliance with Information Security standards, provide technical guidance for key strategic initiatives, and drive the secure delivery of technology solutions within PepsiCo. The role heavily focuses on security risk-based assessments, and data-driven decision-making and automation. Responsibilities Security Design ExpertiseProven track record in assessing security designs, including data flow diagrams, architectural blueprints, low-level designs, networking diagrams, authentication mechanisms, and authorization schemes. Must demonstrate experience in aligning these designs with industry standards such as NIST 800-53, ISO 27002, CIS, and OWASP to ensure robust security postures. Skilled at identifying potential security gaps and implementing best practices to fortify system architectures against emerging threats. Familiarity with the latest security tools and technologies, as well as experience in integrating security measures into complex IT environments, is essential. Compliance AssessmentAssess new and changing application designs and requirements to ensure compliance with PepsiCo information security standards. Risk CommunicationIdentify, quantify, and communicate technology risks impacting the business, recommending resolutions and identifying root causes. Explain scan results (infrastructure, applications, databases) and pen testing results to stakeholders. Threat ModelingUtilize expert knowledge in threat modeling techniques and methodologies to proactively identify, assess, and prioritize security risks, enabling the organization to implement targeted mitigation strategies and maintain a robust information security posture. Project Lifecycle ReviewsReview IT and Information Security systems throughout the project lifecycle, identifying risks and security requirements, and recommending paths to eliminate identified risks and implement compensating controls. Automated Risk AssessmentsConduct risk-based assessments using automated tools and techniques to prioritize and address security risks. Collaboration and EducationCollaborate with various IT and Business teams to ensure they are knowledgeable about Information Security processes and requirements, influencing them to eliminate or reduce risks. ServiceNow UtilizationExperience using ServiceNow to gather necessary information and data, automating security assessment processes to enhance efficiency and effectiveness. Metrics Management and ReportingManage operational metrics related to the ISA and GRC processes, utilizing Power BI for advanced reporting, tracking project progress, and developing corrective action plans. Process Improvement and Proactive SecurityGovern Information Security services from the ISA, tracking process metrics, identifying issues, and driving process improvement initiatives. Stay updated with threat intelligence, leverage Azure and cloud security knowledge, and implement Agile and DevSecOps methodologies to integrate security into the development process. Qualifications A minimum of 8 years of experience in Information Security, IT Risk Management, or a similar role. Mandatory Technical Skills: In-depth technical experience and knowledge of infrastructure technologies, networks, web, computing, cloud services, manufacturing equipment, mobile devices, and information (cyber) security. Strong understanding of information security frameworks, regulations, and standards such as NIST 800-53, CIS, and ISO 27002. Proficient in ServiceNow, with the ability to leverage its modules for information gathering, data analysis, and automation of the ISA service. Experience in threat modeling and applying threat modeling methodologies in previous roles. Proficient in Power BI for developing reports and dashboards to support data-driven decision-making. Strong skills in developing ad hoc reports and managing metrics. Knowledge of Azure and general cloud security principles. Ability to read and explain scan (infrastructure, applications, databases) and pen testing results to technical and non-technical stakeholders, guiding them on risk and vulnerability remediation. Mandatory Non-Technical Skills: Proficient in influencing and educating stakeholders on security best practices and policies, ensuring understanding and adherence to security standards. Established a reputation as a trusted adviser, providing expert guidance on information security matters. Strong presence to represent PepsiCo Information Security in complex situations with business and IT partners. Ability to collaborate with various stakeholders, including business units and product managers.

Overview We are seeking a highly skilled IT Catalogs Product Manager with a strong consulting and functional background to lead the strategy, development, and optimization of IT Service Catalogs. The ideal candidate should have 8-10 years of experience in IT Service Management (ITSM), ITIL frameworks, and ServiceNow platform expertise. This role requires a blend of technical acumen, strategic thinking, and stakeholder engagement skills to ensure seamless IT service delivery. Responsibilities Product Ownership & Strategy Drive the IT Service Catalog roadmap, aligning with enterprise ITSM strategies. Ensure the Service Catalog meets business needs and enhances user experience, automation, and efficiency. Collaborate with business units, IT teams, and stakeholders to understand service requirements and optimize catalog offerings. Act as a subject matter expert (SME) on IT Catalogs, providing guidance on best practices and frameworks. Work closely with business leaders, IT teams, and service owners to refine and improve IT services. Work with cross-functional teams to design, implement, and enhance Service Catalog solutions in ServiceNow. Qualifications 8-10 years of experience in IT Service Management (ITSM) and Service Catalog management. Strong expertise in ITIL framework (ITIL v3 or v4 certified preferred). Hands-on experience with ServiceNow ITSM, Service Catalog, and Request Management. Functional expertise in IT Service Design, Workflow Automation, and Process Optimization. Proven ability to define catalog structures, SLAs, workflows, and automation solutions. Experience in consulting, stakeholder management, and business process reengineering. Strong understanding of enterprise IT landscapes, integrations, and self-service enablement. Excellent analytical, communication, and leadership skills.

Role & responsibilities Experience-6-12 years Skills and qualifications Experience with ServiceNow modules like ITSM, ITOM, and CSM Knowledge of IT Infrastructure domains and supporting technologies Strong technical skills, including proficiency in JavaScript and ServiceNow scripting Experience configuring and customizing ServiceNow workflows, applications, and integrations Excellent problem-solving and troubleshooting skills Strong communication skills Ability to work independently with minimal supervision If interesed, Kindly share your cv on Himanshu.mehra@thehrsolutions/ 7838911130-watsapp.

Overview The ServiceNow Platform Architect is responsible for designing, implementing, and managing the ServiceNow platform within PepsiCo. This role ensures the platform meets business requirements, aligns with enterprise architecture, follows best practices and supports PepsiCos strategic objectives. The architect will collaborate with various stakeholders to understand their needs, provide technical leadership, and drive the continuous improvement of the platform. Key responsibilities include overseeing the development of custom applications, integration with other systems, maintaining data integrity, and ensuring the platform's performance, security and scalability. The ideal candidate will possess deep technical expertise in ServiceNow, excellent problem-solving skills, and the ability to communicate effectively with both technical and non-technical teams. Responsibilities Develop and maintain the overall ServiceNow platform architecture, ensuring alignment with business goals and industry best practices. Lead the design of scalable and sustainable solutions, considering performance, security, and integration requirements. Provide technical leadership to a team of ServiceNow developers and administrators. Collaborate with IT and business stakeholders to understand requirements and assist in translating them into effective ServiceNow solutions. Oversee the implementation and configuration of ServiceNow modules. Ensure adherence to coding and configuration standards. Design and implement integrations between ServiceNow and other enterprise systems to streamline processes and data flow. Participate in establishing and enforcing guardrails, policies, and ensuring compliance with security standards and regulations. Collaborate with cross-functional teams, including IT teams, business units, and external vendors, to gather requirements and ensure successful platform implementation. Act as a bridge between technical and non-technical stakeholders, facilitating effective communication. Create and maintain technical documentation, including architectural diagrams, configuration guides, and best practice documentation. Provide training and mentorship to team members to enhance their ServiceNow skills. Qualifications Key Skills/Experience Required Overall 8+ years of IT experience Bachelors degree in computer science or information technology, masters degree preferred. Proven experience of 5+ years as a ServiceNow Platform Architect, with a strong focus on platform design and implementation. ServiceNow Architect certification is highly desirable. In-depth knowledge with implementation experience with 1 or more products. Proven experience leading ServiceNow implementations, including customization, integration, and development. In-depth understanding of ServiceNow platform architecture, ServiceNow modules, scripting, integrations, and best practices. Exposure to technologies like Java Script, jQuery, AJAX, XML, HTML, CSS, AngularJS, Jelly and Web Services Integration (REST and JSON, XML) ServiceNow Portal and/or Mobile solution delivery experience. Experience in Agile methodologies and DevOps practices. Familiarity with ITIL processes and frameworks. Excellent problem-solving and analytical skills, with the ability to propose innovative solutions to complex technical challenges. Strong communication and interpersonal skills, with the ability to effectively collaborate with cross-functional teams and stakeholders. Influencing skills, including the ability to develop positive relationships with IT and business partners. Leadership abilities, with the capability to mentor and guide ServiceNow developers. Excellent communication skills - must be able to convey complex technical concepts in a clear and concise manner. Adaptability, teamwork and time management

Overview The Information Security Assessment Lead is responsible for safeguarding PepsiCo's digital assets by assessing the cyber risk and compliance of new and changing systems against information security requirements and managing risks associated with IT and Information Security systems throughout the project lifecycle. The ISA Lead will collaborate with various security teams and businesses to facilitate compliance with Information Security standards, provide technical guidance for key strategic initiatives, and drive the secure delivery of technology solutions within PepsiCo. The role heavily focuses on security risk-based assessments, and data-driven decision-making and automation. Responsibilities Security Design ExpertiseProven track record in assessing security designs, including data flow diagrams, architectural blueprints, low-level designs, networking diagrams, authentication mechanisms, and authorization schemes. Must demonstrate experience in aligning these designs with industry standards such as NIST 800-53, ISO 27002, CIS, and OWASP to ensure robust security postures. Skilled at identifying potential security gaps and implementing best practices to fortify system architectures against emerging threats. Familiarity with the latest security tools and technologies, as well as experience in integrating security measures into complex IT environments, is essential. Compliance AssessmentAssess new and changing application designs and requirements to ensure compliance with PepsiCo information security standards. Risk CommunicationIdentify, quantify, and communicate technology risks impacting the business, recommending resolutions and identifying root causes. Explain scan results (infrastructure, applications, databases) and pen testing results to stakeholders. Threat ModelingUtilize expert knowledge in threat modeling techniques and methodologies to proactively identify, assess, and prioritize security risks, enabling the organization to implement targeted mitigation strategies and maintain a robust information security posture. Project Lifecycle ReviewsReview IT and Information Security systems throughout the project lifecycle, identifying risks and security requirements, and recommending paths to eliminate identified risks and implement compensating controls. Automated Risk AssessmentsConduct risk-based assessments using automated tools and techniques to prioritize and address security risks. Collaboration and EducationCollaborate with various IT and Business teams to ensure they are knowledgeable about Information Security processes and requirements, influencing them to eliminate or reduce risks. ServiceNow UtilizationExperience using ServiceNow to gather necessary information and data, automating security assessment processes to enhance efficiency and effectiveness. Metrics Management and ReportingManage operational metrics related to the ISA and GRC processes, utilizing Power BI for advanced reporting, tracking project progress, and developing corrective action plans. Process Improvement and Proactive SecurityGovern Information Security services from the ISA, tracking process metrics, identifying issues, and driving process improvement initiatives. Stay updated with threat intelligence, leverage Azure and cloud security knowledge, and implement Agile and DevSecOps methodologies to integrate security into the development process. Qualifications A minimum of 8 years of experience in Information Security, IT Risk Management, or a similar role. Mandatory Technical Skills: In-depth technical experience and knowledge of infrastructure technologies, networks, web, computing, cloud services, manufacturing equipment, mobile devices, and information (cyber) security. Strong understanding of information security frameworks, regulations, and standards such as NIST 800-53, CIS, and ISO 27002. Proficient in ServiceNow, with the ability to leverage its modules for information gathering, data analysis, and automation of the ISA service. Experience in threat modeling and applying threat modeling methodologies in previous roles. Proficient in Power BI for developing reports and dashboards to support data-driven decision-making. Strong skills in developing ad hoc reports and managing metrics. Knowledge of Azure and general cloud security principles. Ability to read and explain scan (infrastructure, applications, databases) and pen testing results to technical and non-technical stakeholders, guiding them on risk and vulnerability remediation. Mandatory Non-Technical Skills: Proficient in influencing and educating stakeholders on security best practices and policies, ensuring understanding and adherence to security standards. Established a reputation as a trusted adviser, providing expert guidance on information security matters. Strong presence to represent PepsiCo Information Security in complex situations with business and IT partners. Ability to collaborate with various stakeholders, including business units and product managers.

Experience in Application Support along with UNIX knowledge. Java understanding for troubleshooting and debugging. Experience in different cloud environments Azure GCP and AWS. Basic Knowledge on Web server, Windows, and AIX server. Decent experience or knowledge in WAS. Handle the bridge calls. Person should be really willing to take up challenging tasks and interact with the customers. Log analysis Java and Dot net Java/Heap size or Hung threads or Memory dumps and trouble shooting. Excellent communication and interpersonal skills. Should be an excellent team player. Works closely with On shore Service Management teams to ensure timelines are being met. Highly motivated, self directed, team oriented Customer focused. Exposure on Splunk, Dynatrace , ServiceNow and Jenkins tools. Exposure and C competency in Change and Incident/Problem Management Processes as per ITIL framework

Description The Security Engineer II develops, enhances, and maintains applications that support automated information security processes, vulnerability management, threat intelligence, and compliance enforcement, with supervision, to advance CMEG information security capabilities. The incumbent should have knowledge of the Java programming language and a basic knowledge of information security tooling and automation. They should have some ability to work independently and as part of a team and also have good written and oral communication skills. Security Engineer II Designs, develops, tests, and maintains Java-based systems supporting security tools and platforms, with supervision. Develops, tests, and maintains integrations with third-party security, collaboration, and ITSM tools such as Qualys, Google Container Analysis, Jira, Archer, Remedy, and Service Now, with supervision. Writes automation supporting vulnerability management and sensitive data remediation workflows, with supervision. Uses best practices when developing solutions. Writes unit tests with minimal supervision. Follows secure coding practices. Principle Accountabilities Improves effectiveness of the vulnerability management program through automation. Ensures timely and accurate execution of automated security tasks. Collaborates with more senior team members to continuously identify automation opportunities and implement solutions. Defines simple problems. Gathers and compares data about problems and documents the details to assist more senior engineers. Exhibits basic proficiency with programming language, can write code and tests with guidance Skills & Software Requirements Java experience (1-3 years) Basic knowledge of Linux environments and shell scripting Familiarity with issue tracking systems ( eq. Jira) Nice to Have Experience with security tooling and automation Familiarity with containerization and cloud platforms Basic knowledge of SQL commands and programming with databases Scripting language experience (Python, Perl, Powershell, 1-3 years) Familiarity with REST and JSON Familiarity with secure coding practices and basic security concepts

We are a Leading Consulting firm and hiring for a client (Global MNC) for Resource Management Process Owner, Gurugram. Job Description: • Job Title: Resource Management Process Owner • Contract: 1 year, 3-5 days / week (Renewable) Experience: 6+Years Location: Gurugram Job Brief: We are seeking a highly motivated and experienced Resource Management Process Owner to lead the development and implementation of resource management processes within our organization. This role is pivotal in ensuring the effective allocation and utilization of resources, driving efficiency, and supporting the strategic goals of the organization. The Resource Management Process Owner will oversee resource administrators and collaborate with various stakeholders to optimize resource planning and management. Key Responsibilities / your tasks : • Develop, Implement and Improve Resource Management Processes: • Design, develop, and implement comprehensive resource management processes and tools. • Ensure the Process is thoroughly documented. • Ensure alignment with organizational goals and industry best practices. • Continuously improve resource management methodologies and practices. • Identify opportunities for process optimization and automation. • Understand our provider’s (ServiceNow SPM) roadmap and how we can bring improvements into our resource management process • Build, maintain and deliver a roadmap for resource management in our organization • Implement changes to enhance the efficiency and effectiveness of resource management. • Resource Allocation and Utilization: • Oversee the allocation of resources across projects and initiatives. • Monitor resource utilization and ensure optimal use of available resources. • Identify and address resource constraints and bottlenecks. • Stakeholder Collaboration: • Align improvements and change requests with group-wide stakeholders Interested candidates can share their resume at divya@beanhr.com

Job Title:Cloud/ITSM Project Manager-PIExperience5-10 YearsLocation:Hyderabad : Job Overview: The Support Project Manager will be responsible for overseeing and managing the day-to-day support of our IT platforms. This role involves coordinating between various teams, managing support processes, and ensuring that platform issues are resolved efficiently to minimize downtime and enhance user satisfaction. The ideal candidate will have a strong background in IT support, project management, and a proven track record of successfully leading support initiatives in a fast-paced environment. Responsibilities: Project Management:Lead and manage support projects from inception to completion, ensuring they are delivered on time, within scope, and on budget. Platform Support:Oversee the day-to-day support of IT platforms, including troubleshooting, issue resolution, and system maintenance. IT Service Management (ITSM):Apply ITSM principles and ITIL methodologies to improve service delivery processes and ensure that projects align with ITIL best practices. Incident Management:Handle escalations and complex support issues, coordinating with technical teams to ensure timely resolution. Team Coordination:Work with cross-functional teams to implement and optimize ITSM processes, including Incident Management, Problem Management, Change Management, and Service Request Management. Process Improvement:Ensure seamless integration of ITSM practices with other business operations to improve service efficiency and customer satisfaction. Stakeholder Communication:Maintain regular communication with stakeholders to provide updates on project status, support issues, and resolutions. Reporting:Generate and analyze reports on platform performance, support metrics, and project progress to drive data-driven decision-making. Qualifications: 5+ years of experience in IT support and Project Management Experience with monitoring and Performance management tools like Jira, ServiceNow, salesforce, SolarWinds, Splunk, or other IT monitoring solutions. Strong understanding of ITIL frameworks, incident management, change management, and risk management Proven ability to manage projects effectively, with strong organizational and problem-solving skills. Knowledge of networks, servers, cloud computing, and data backups and Familiarity with AWS, Azure, or Google Cloud for managed services would be an advantage.

🌟 Walk-In @ Infosys BPM Indore | Hiring for Customer Service, Service Desk & Team Lead Roles – 16th to 18th July Infosys BPM is Hiring! Elevate Your Career in Customer Service & IT Support Bangalore & Pune Locations: Bangalore & Pune Shifts: 24/7 (Primarily Night Shifts | Rotational | US Shifts/ Australian Shifts) Mode: Work from Office (100% WFO) Eligibility: Any Graduate Open Roles Customer Service Senior Process Executive | Location: Bangalore | Experience: 1 - 2 Years What You'll Do: Engage customers via international voice process with empathy & clarity Troubleshoot issues or escalate where needed Handle objections, upsell services, and ensure customer delight Log and manage cases in the CRM system Keep updated on company offerings and market trends Must-Haves: Excellent communication skills, flexibility for night shifts, international voice experience preferred IT Service Desk Senior Technical Process Executive | Location: Pune | Experience: 1 - 2 Years What You'll Do: Resolve IT issues via calls/chat/mail using tools like ServiceNow, Remedy Support VPNs, drivers, Active Directory, O365, and basic networking Ensure timely ticket closure and high CSAT Collaborate across teams for escalations Follow structured training programs and compliance protocols Must-Haves: Strong communication, analytical thinking, familiarity with IT tools and concepts Customer Service Process Executive (Freshers) | Location: Bangalore Kickstart your career in a global BPM giant! Get trained in international voice support Build customer relationships through excellent communication Learn real-world skills in customer service and tech support Must-Haves: Excellent spoken English, enthusiasm to learn, adaptability to night shifts Team Lead Customer Service Operations (6+ Years) Location: Bangalore What You'll Do: Lead and manage CS teams to meet KPIs CSAT, NPS, FCR, IR Drive team engagement, performance reviews, and process improvements Handle escalations, shrinkage, roster planning, and career development Deep dive into metrics, coaching, and feedback management Must-Haves: BPO leadership experience (international voice), solid people management & client-facing skills, KPI-driven mindset What You Need to Bring Excellent communication skills (written & verbal English) Willingness to work in US time zones (Night Shifts) Any Full-time Graduate (No backlogs) Commitment to 100% Work from Office (No Hybrid) Readiness to complete client-specific training Ability to handle 24x7 rotational shifts Preferred: Basic understanding or any customer support certification Mandatory Documents to Carry Updated printout of your resume Any 2 government-issued photo IDs (PAN / Aadhar / Voter ID / Passport) All original academic documents for verification: 10th & 12th Marksheets Graduation (All Semesters, CMM, Provisional & Degree Certificate) Laptops & cameras are not permitted due to security restrictions. Government ID is mandatory for entry into the campus. How to Attend the Walk-In Carry a copy of this email/invitation Register your application in advance Walk into the Infosys Ltd. Indore (Infosys Limited SEZ, Indore Unit-1, Ground & First Floor-Wing A, SDB1, Building, Scheme No. 151 & 169B, Super Corridor, Vill. Bada Bangarda & Tigriya Badshah, Indore, Madhya Pradesh, India,453112) on 16th, 17th and 18th July 2025 between 10:00 AM 1:00 PM Why Join Infosys BPM? World-class training & upskilling Work with global clients Dynamic, inclusive work culture Clear career progression pathways Competitive compensation and benefits Ready to take the next step? Apply now and become a part of one of the most respected BPM organizations in the world! Thanks & Regards, Talent Acquisition Team Infosys BPM Ltd

Candidate having 7+ years of experience in below mentioned areas - Experience in ServiceNow ITSM Development Incident Management development and support Case Management - working on cases assigned Service Request management - creation of catalog item Load data through import set and transform map - understanding of data source, import set table and transform map. ServiceNow support activity - incident, cases and catalogue task Story creation - related to defect raised by customer, need to create story with all the required details Email Notification - development and troubleshot Troubleshot script by using log. Agile Methodology - understanding the development process and scrum call Mandatory Skills: ServiceNow Development and support Keywords to search in Resume: ServiceNow Development and Support, Agile project management Skills: ServiceNow, Agile Project Management, JavaScript Phone -: 9584022831 Email -: Mayank@axiomsoftwaresolutions.com

Job Title: ServiceNow Developer Experience: 5 to 8 Years Locations: Indore | Pune | Chennai (Hybrid model available) Drive Date: Saturday, 19th July 2025 Mode: Virtual & Face-to-Face Employment Type: Full-Time Job Summary: We are hiring skilled ServiceNow Developers with strong expertise in ITSM and scripting . Candidates must have ITSM experience and either CSM or UI Builder knowledge, along with excellent scripting capabilities. Join us for our Mega Hiring Drive at InfoBeans and be part of a dynamic and growing ServiceNow practice. Key Responsibilities: Design, develop, and implement scalable solutions on the ServiceNow platform Work with stakeholders to analyze and translate requirements into technical specs Develop and customize ITSM modules , and either CSM or UI Builder/Service Portal features Write efficient and reusable client-side and server-side scripts Contribute to UI design, workflows, and automation using ServiceNow best practices Participate in Agile development and sprint ceremonies Mandatory Skills: 5 to 8 years of hands-on experience in ServiceNow development Strong experience with ITSM module Excellent JavaScript/GlideScript scripting skills Required Skill Combinations (any one of the below): ITSM + CSM + Scripting ITSM + UI Builder (or Service Portal) + Scripting Good to Have: ServiceNow certifications (CSA, CIS – ITSM/CSM/UI Builder) Experience with Flow Designer , Integration Hub , or REST/SOAP APIs Understanding of CMDB , SLAs , and platform architecture Exposure to Agile methodology and client-facing environments Additional Information: Interviews will be conducted virtually or in-person Candidates open to face-to-face interviews at our Indore office will be given preference Hybrid work setup available post-offer 📩 Interested candidates can share their resumes at mradul.khandelwal@infobeans.com 📅 Join us on Saturday, 19th July 2025 for this exciting opportunity!

Job Title: SAP MM Consultant with EWM/WM Location: Pune (Hybrid) Experience: 7 6 plus Notice Period: Immediate Joiners Preferred Job Type: Full-Time Job Description: We are looking for an experienced SAP MM Consultant with EWM/WM expertise to join our team in Pune. The ideal candidate should have a strong functional background in SAP S/4HANA, MM, WM, and exposure to EWM, with proven experience in implementations, rollouts, data migration, and support projects. Key Responsibilities: Lead SAP MM, WM, and EWM implementation and support activities. Manage material master data, procurement processes, and inventory management . Configure and optimize warehouse management (WM) and extended warehouse management (EWM) processes including inbound, outbound, and internal warehouse processes. Design and execute data migration strategies , especially within SAP S/4HANA environments. ✅ Strong knowledge and experience in Data Migration activities as well as Data Migration Tools like LSMW and LTMC. Collaborate with cross-functional teams (FI, SD, PP) for integrated solutions. Prepare functional specifications for enhancements, custom developments, and Fiori applications . Troubleshoot and resolve incidents in MM, WM, and EWM modules. Mentor and lead teams in SAP MM/WM support and rollout projects . Required Skills: Minimum 7+ years of experience in SAP MM with strong exposure to WM and EWM . Experience in SAP S/4HANA implementations and data migration . Hands-on experience with warehouse structure, stock placement/removal, storage types, and process optimizations . Strong expertise in LSMW and LTMC tools for data migration . Knowledge of Fiori applications and initial debugging skills . Experience with ticketing tools like ServiceNow and SAP Solman . Strong communication, leadership, and team handling capabilities. SAP Certifications in MM or WM/EWM are desirable. Preferred Qualifications: SAP Certification in S/4HANA Public Cloud – Warehouse Management . Experience leading a team of consultants in MM/WM modules. Working knowledge of HUM (Handling Unit Management) , subcontracting, consignment processes, and special procurement. Work Location: Pune (Hybrid) Joining: Immediate / As Early As Possible To Apply / Refer: Please share suitable profiles at 📧 sonal.thakre@vsquaresystem.com