10386 Servicenow Jobs - Page 5

Job Title: IT Support Engineer Location: Mysore Job Type: Full-Time Experience: 2+ years Shift: 5.30 PM to 2.30 AM (including support for international clients) Job Summary: We are seeking a skilled and customer-focused IT Support Engineer to join our team. The ideal candidate must possess excellent communication skills and experience in handling both onsite and remote support for Internal and External clients located globally.. This role requires a proactive individual with a problem-solving mindset and a strong understanding of IT systems and support processes. Key Responsibilities:- Provide Level 1 and Level 2 IT support to end-users, both onsite and remotely. Troubleshoot and resolve hardware, software, network, and printer issues. Support international users across different time zones via email, chat, voice, or remote tools. Install, configure, and maintain IT systems, laptops, desktops, mobile devices, and applications. Manage user access, email accounts, and system permissions. Document issues, solutions, and maintain support logs in the ticketing system. Coordinate with vendors and escalate issues to Level 3/Infrastructure teams when needed. Provide on-site support for office IT setups, conferences, and user onboarding/offboarding. Provide administration of IT systems, including patch management, anti-virus management, asset management, packaging, and software updates. Respond to support requests via phone, email, AWSConnect, WebChat, WhatsApp or in person, ensuring timely resolution and excellent customer service. Requirements:- Bachelor's degree in IT, Computer Science, or related field (or equivalent experience). Minimum 2 years of IT support experience, preferably in an international support environment. Strong verbal and written communication skills. Hands-on experience with Windows, macOS, Office 365, Active Directory, and remote tools (TeamViewer, AnyDesk, etc.). Knowledge of basic IT Infrastructure concepts like LAN, DNS, DHCP, VPN, VM , Servers etc. Ability to multitask, prioritize, and work independently in a fast-paced environment. Flexible to work in US shifts and provide international support. Nice to Have:- ITIL Foundation certification. Experience supporting cloud-based tools (Azure, M365 Admin Center, etc.). Familiarity with ticketing tools like ServiceNow, Jira, or Fresh service.

Hiring for one of the leading Automobile Manufacturing Organization Location : Gurgaon Exp : 4-7 years Qualification : B.Tech Roles and Responsibilities: Develop and implement risk assessment models and frameworks. Identify potential threats and vulnerabilities, and assess their potential impact on business operations. Monitor and report on risk indicators, risk appetite thresholds, and key risk metrics. Collaborate with cross-functional teams to develop risk mitigation plans. Ensure the MSIL’s compliance with legal, regulatory, and internal policy requirements. Conduct regular audits and compliance reviews; report findings and recommend corrective actions. Stay up to date on relevant laws, regulations, and best practices (e.g., NIST, CSI, xx). Develop, implement, and maintain compliance training programs for employees. Liaise with Security Operation Team, IT Team, IS Governance Team and contribute towards investigation, compliance breaches and risk incidents. Liaise with Information & Cybersecurity Incident Response Team, perform root-cause analysis, and implement corrective actions. Prepare regular risk and compliance reports for executive leadership and the MSIL Board. Skills Required: 1.Cybersecurity Fundamentals 2.IT Infrastructure Knowledge 3. Risk Assessment frameworks & Tools – Proficiency in tools like RSA Archer, ServiceNow GRC, or MetricStream. 4. Data Privacy & Protection – Knowledge of data handling standards like GDPR, HIPAA, and ISO/IEC 27001. 5. Regulatory Frameworks – Deep understanding of SOX, PCI-DSS, NIST, COBIT, and other relevant standards 6.Audit Management – Ability to conduct internal audits, manage external audits, and respond to findings. 7.Policy Development – Experience in drafting, implementing, and updating IT compliance policies.4. Assertiveness and negotiation skill 8.Problem-Solving and Decision-Making 9.Communication – Clear reporting to stakeholders and translating technical risks into business language. 10.Managing cross-functional teams and training staff on compliance best practices.

Job Title: ServiceNow Consultant Location: Tidel Park, Taramani – Chennai (Work from Office) Employment Type: Contract to Hire (1yr Auto Extendable) Experience: Minimum 2 Years About the Role We are looking for a passionate and skilled ServiceNow Consultant to join our team on a Contract-to-Hire basis. This role is ideal for individuals who have hands-on experience in ServiceNow development and administration. While expertise across any ServiceNow modules is welcome, experience in IT Operations Management (ITOM)—particularly Discovery, Service Mapping, and Event Management—will be considered a strong advantage. Key Responsibilities  Configure, customize, and develop ServiceNow applications based on business and technical requirements.  Collaborate with stakeholders and cross-functional teams to optimize and implement ServiceNow solutions.  Participate in the full software development lifecycle including requirement analysis, solution design, development, testing, deployment, and support.  Provide day-to-day operational support and maintenance of the ServiceNow platform.  If experienced in ITOM: o Implement and maintain Discovery, Service Mapping, and Event Management modules. o Ensure accurate population of Configuration Items (CI) in the CMDB. o Enhance service visibility and incident response capabilities.  Ensure best practices are followed in system architecture, development, and documentation. Required Skills & Qualifications  Minimum 2 years of hands-on experience with the ServiceNow platform.  Strong understanding of ITSM processes and ServiceNow architecture.  Experience with ServiceNow modules such as Incident, Change, Problem, Knowledge, and CMDB.  Knowledge or experience in ITOM modules (Discovery, Service Mapping, Event Management) is a major plus.  Solid understanding of scripting (JavaScript, Glide API) within the ServiceNow platform.  Ability to analyze, troubleshoot, and resolve technical issues independently.  Strong communication and interpersonal skills.  Self-motivated, proactive, and capable of working in a collaborative team environment. Nice to Have  ServiceNow Certifications (CSA, CIS–ITSM, CIS–ITOM, etc.)  Experience in Agile/Scrum project delivery  Exposure to integrations using REST/SOAP APIs Interested Candidates Please share updated resume sanjay@nteksol.com

Role Overview: The Cyber & Technical Risk Assessment Officer will be responsible for identifying, analysing, and mitigating cyber and technical risks associated with banking systems, infrastructure, and digital assets. This role will ensure that the bank complies with regulatory requirements (such as RBI, SEBI, ISO, NIST, etc.), and internal risk frameworks, and maintains a strong security posture. Required Qualifications & Skills: Certifications (Preferred): CRISC, CISA, CISSP, ISO 27001 LA, CEH, or similar. Experience: 8-10 years of relevant experience in Information Security domain (minimum 3 years in cyber/IT risk assessment, preferably in BFSI). Familiarity with GRC tools (RSA Archer, ServiceNow GRC, etc.). Key Responsibilities: 1. Cyber & IT Risk Assessments: Conduct end-to-end cyber risk assessments for critical IT systems, applications, and infrastructure. Evaluate technology solutions and vendors for inherent risks. Perform periodic threat modelling and vulnerability assessments. Maintain risk registers and report on identified risks with remediation plans. 2. Control Reviews & Compliance: Assess and ensure compliance with applicable regulatory guidelines such as: RBI’s Cybersecurity Framework for Banks SEBI’s CSCRF (for REs, if applicable) ISO 27001, NIST CSF, PCI-DSS Validate implementation of security controls across endpoints, network, cloud, and application layers. 3. Governance and Reporting: Prepare cyber risk dashboards and submit periodic reports to senior management, CRO, and Board committees. Track and follow up on mitigation of identified risks. Coordinate with auditors (internal/external) during cyber/IT audits. 4. Third-party & Cloud Risk Management: Conduct third-party risk assessments for outsourced vendors and cloud service providers. Ensure that Service Level Agreements (SLAs) and contracts cover cyber risk clauses and responsibilities. 5. Incident Risk Evaluation: Participate in root cause analysis for cyber incidents. Assess risk impact of incidents and define compensating controls. 6. Policy and Process Development: Assist in drafting or updating Information Security and Risk Management policies. Ensure adherence to secure SDLC and DevSecOps practices. Technical Skills: Understanding of firewalls, IDS/IPS, DLP, SIEM, EDR, IAM tools. Knowledge of cybersecurity standards and frameworks (e.g., NIST, MITRE ATT&CK). Ability to interpret vulnerability scan results and threat intelligence reports. Soft Skills: Strong analytical and documentation skills. Communication and stakeholder management. Ability to work independently and handle multiple priorities. Desirable: Hands-on experience with risk scoring methodologies. Exposure to cloud platforms (AWS, Azure) and their risk models. Experience in cybersecurity exercises, RCSA, and BIA for IT systems.

Job Description: Cyberark Engineer with 7+ years of experience. CyberArk Privileged Access Management(PAM) Professional Minimum 4+ years of industry experience minimum 2+ years of Cyberark or BeyondTrust or Arcon or Thycotic, NetIQ PAM experience. The individual needs to be technologist first with Strong development and support experience with hands-on. Subject matter expertise in PAM solution to both onpremise and cloud technologies. Handson implementation work experience on settinup the Cyberark PAM components such as EPV, PVWA, PSM, PTA, integration with sailpoint, servicenow, custom plugin/API Good knowledge on powershell scripts and automation and DevOps tools Have experience on PAM Foundation build and Asset or Server onboarding to Cyberark Keywords: cyberark developer, consultant, architect, pam developer.

Associate Project Manager – AI/ML Experience: 8+ years (including 3+ years in project management) Notice Period: Immediate to 15 days Location: Coimbatore / Chennai 🔍 Job Summary We are seeking experienced Associate Project Managers with a strong foundation in AI/ML project delivery. The ideal candidate will have a proven track record of managing cross-functional teams, delivering complex software projects, and driving AI/ML initiatives from conception to deployment. This role requires a blend of project management expertise and technical understanding of machine learning systems, data pipelines, and model lifecycle management. ✅ Required Experience & Skills 📌 Project Management Minimum 3+ years of project management experience, including planning, tracking, and delivering software projects. Strong experience in Agile, Scrum, and SDLC/Waterfall methodologies. Proven ability to manage multiple projects and stakeholders across business and technical teams. Experience in budgeting, vendor negotiation, and resource planning. Proficiency in tools like MS Project, Excel, PowerPoint, ServiceNow, SmartSheet, and Lucidchart. 🤖 AI/ML Technical Exposure (Must-Have) Exposure to AI/ML project lifecycle: data collection, model development, training, validation, deployment, and monitoring. Understanding of ML frameworks (e.g., TensorFlow, PyTorch, Scikit-learn) and data platforms (e.g., Azure ML, AWS SageMaker, Databricks). Familiarity with MLOps practices, model versioning, and CI/CD pipelines for ML. Experience working with data scientists, ML engineers, and DevOps teams to deliver AI/ML solutions. Ability to translate business problems into AI/ML use cases and manage delivery timelines. 🧩 Leadership & Communication Strong leadership, decision-making, and organizational skills. Excellent communication and stakeholder management abilities. Ability to influence and gain buy-in from executive sponsors and cross-functional teams. Experience in building and maintaining relationships with business leaders and technical teams. 🎯 Roles & Responsibilities Lead AI/ML and software development projects from initiation through delivery. Collaborate with data science and engineering teams to define project scope, milestones, and deliverables. Develop and maintain detailed project plans aligned with business goals and technical feasibility. Monitor progress, manage risks, and ensure timely delivery of AI/ML models and software components. Coordinate cross-functional teams and ensure alignment between business, data, and engineering stakeholders. Track project metrics, ROI, and model performance post-deployment. Ensure compliance with data governance, security, and ethical AI standards. Drive continuous improvement in project execution and delivery frameworks. Stay updated on AI/ML trends and contribute to strategic planning for future initiatives.

Job Information Date Opened 07/23/2025 Job Type Full time Industry IT Services City Bangalore,Hyderabad State/Province Karnataka Country India Zip/Postal Code 560001 Job Description Job Description Senior ServiceNow Developer (6+ years) with expertise in UI Builder and Playbook areas, should have hands-on experience in designing and building custom applications, developing custom Workspaces leveraging UI builder, play books, custom user interfaces and workflows within ServiecNow platform. Responsibilities include developing custom UI components, configuring Playbooks, and ensuring seamless integration with other ServiceNow modules and 3 rd part applications using API’s. Should be proficient with JavaScript, HTML, and CSS. Strong problem-solving skills, attention to detail, and the ability to work collaboratively in a fast-paced environment are essential.

Bengaluru, Karnataka Job ID JR2025460831 Category Information Technology Role Type Onsite Post Date Jul. 23, 2025 Job Description At Boeing, we innovate and collaborate to make the world a better place. We’re committed to fostering an environment for every teammate that’s welcoming, respectful and inclusive, with great opportunity for professional growth. Find your future with us. Overview As a leading global aerospace company, Boeing develops, manufactures and services commercial airplanes, defense products and space systems for customers in more than 150 countries. As a top U.S. exporter, the company leverages the talents of a global supplier base to advance economic opportunity, sustainability and community impact. Boeing’s team is committed to innovating for the future, leading with sustainability, and cultivating a culture based on the company’s core values of safety, quality and integrity. Technology for today and tomorrow The Boeing India Engineering & Technology Center (BIETC) is a 5500+ engineering workforce that contributes to global aerospace growth. Our engineers deliver cutting-edge R&D, innovation, and high-quality engineering work in global markets, and leverage new-age technologies such as AI/ML, IIoT, Cloud, Model-Based Engineering, and Additive Manufacturing, shaping the future of aerospace. People-driven culture At Boeing, we believe creativity and innovation thrives when every employee is trusted, empowered, and has the flexibility to choose, grow, learn, and explore. We offer variable arrangements depending upon business and customer needs, and professional pursuits that offer greater flexibility in the way our people work. We also believe that collaboration, frequent team engagements, and face-to-face meetings bring together different perspectives and thoughts – enabling every voice to be heard and every perspective to be respected. No matter where or how our teammates work, we are committed to positively shaping people’s careers and being thoughtful about employee wellbeing.With us, you can create and contribute to what matters most in your career, community, country, and world. Boeing India is currently seeking a “Lead Computing Architect - ServiceNow” to join the Global Service Engagement Platform (GSEP). Join us in powering the progress of global aerospace. Position Responsibilities: Defines requirements and designs and verifies robust architecture, data and information management systems and components. Establishes design constraints and ensures architecture conforms to requirements. Incorporates architecture functions into software development lifecycle. Leads the development and configuration management of architecture views and models. Assesses of feasibility of architecture solutions and alternatives . Evaluates products to assess suitability for integration into delivery system environments. Drafts data and information management products and service standards. Assess impact of architectural decisions to product lifecycle. Contributes to architecture and data/information management standards and strategies . Development and Design within the GSEP program using ServiceNow platform capabilities including: ITSM, ITOM, ITAM, and DevOp s Provide technical design and implementation solutions to a wide range of technical problem s Analyze and document current state process, data and system architecture . Define and document future state process, data and system architecture. This includes assessing feasibility of architectural alternatives, impact to the production solution and documenting recommendations . Ensure current and future state architecture conforms with policy and business constraints and applies ServiceNow best practices . Identify, recommend, and implement development standard s Aligns ServiceNow platform capabilities to business strategy and ServiceNow roadma p Provides architectural controls and analysis of impacts for new requirement s Identifies opportunities to combine similar solution need s Provides leadership and participates in implementing new requirements on the ServiceNow platfor m Contributes to governance processe s Stays current on ServiceNow products and applicable integrated technologie s Use Agile and Kanban best practices through Azure Dev Ops (ADO ) Basic Qualifications (Required Skills/Experience): A Bachelor’s degree or higher is required as a BASIC QUALIFICATIO N Working knowledge and architecture of ServiceNow platform functionality including: ITSM, ITOM, ITAM, app engine Studio and DevOp s Good understanding of the CSDM framework and working knowledge of setting up and maintaining a large CMD B Understanding of ServiceNow architectural best practices and how they are applied to enterprise solution s Analytical skills: Ability to collect, organize and analyze data and patterns from internal and external stakeholders and expert s AGILE and SAFe best practice s Ability to communicate across multiple teams, service owners, and key stakeholder s Demonstrated initiative, eager to learn, adaptable, and fundamental understanding of how IT application systems are designed and operate d Desired: Experience on AI capabilities on ServiceNow Experience with Automated Testing and Validatio n Experience with Azure DevOps (ADO), SAFe/ AGIL E Typical Education and Experience: Bachelor's degree and typically 13 - 16 years' related work experience or Master's degree with typically 12-15 years' related work experienc e This role will be based out of Bengaluru, India. Relocation: This position does offer relocation within INDI A Applications for this position will be accepted until Aug. 02, 2025 Export Control Requirements: This is not an Export Control position. Relocation This position offers relocation based on candidate eligibility. Visa Sponsorship Employer will not sponsor applicants for employment visa status. Shift Not a Shift Worker (India) Equal Opportunity Employer: We are an equal opportunity employer. We do not accept unlawful discrimination in our recruitment or employment practices on any grounds including but not limited to; race, color, ethnicity, religion, national origin, gender, sexual orientation, gender identity, age, physical or mental disability, genetic factors, military and veteran status, or other characteristics covered by applicable law. We have teams in more than 65 countries, and each person plays a role in helping us become one of the world’s most innovative, diverse and inclusive companies. We are proud members of the Valuable 500 and welcome applications from candidates with disabilities. Applicants are encouraged to share with our recruitment team any accommodations required during the recruitment process. Accommodations may include but are not limited to: conducting interviews in accessible locations that accommodate mobility needs, encouraging candidates to bring and use any existing assistive technology such as screen readers and offering flexible interview formats such as virtual or phone interviews. Your Benefits No matter where you are in life, our benefits help prepare you for the present and the future. Competitive base pay and incentive programs. Industry-leading tuition assistance program pays your institution directly. Resources and opportunities to grow your career. Up to $10,000 match when you support your favorite nonprofit organizations.

Job Title : ServiceNow ITOM Developer Experience Level : 5+ Years Job Location : Any Location in India onsite (Mumbai, Delhi NCR, Bangalore, Chennai, Pune, Hyderabad, Kolkata, Gurgaon, Kochi) Job Description We are seeking an experienced ITOM (IT Operations Management) Developer with over 5 years of experience to join our dynamic team. The ideal candidate will have a strong background in ITOM tools, automation, and management platforms, with expertise in implementing and supporting ITOM solutions. This role will involve working on various ITOM modules, contributing to the development and optimization of IT operations, and ensuring seamless integration with other IT and business systems. Key Responsibilities Design, develop, and implement ITOM solutions to streamline IT operations, improve automation, and optimize resource management across ITOM modules. Work with business and technical teams to understand requirements and translate them into functional ITOM solutions using industry-leading tools such as ServiceNow with ITOM platforms. Customize and configure ITOM platforms to meet specific business and operational needs, ensuring they integrate smoothly with other enterprise systems. Implement monitoring and event management processes to detect, report, and resolve IT issues proactively across key ITOM modules. Design, build, and maintain workflows and automation scripts to improve operational efficiency and reduce manual intervention. Support incident, change, and problem management processes, ensuring effective resolution and continuous improvement of IT services. Perform regular system maintenance, including upgrades, patches, and troubleshooting for ITOM solutions. Collaborate with cross-functional teams to integrate ITOM tools with existing ITSM (IT Service Management) solutions and cloud platforms. Provide training and knowledge sharing to team members and business users on ITOM tools, best practices, and operational workflows. Conduct performance tuning, capacity planning, and optimization of ITOM systems and applications. Stay up to date with the latest trends in ITOM technologies and best practices, recommending improvements to enhance system performance. ITOM Modules Expertise Event Management : Design and configure event management systems to detect, correlate, and manage incidents and alerts proactively. Discovery & Service Mapping : Implement and configure Discovery tools to automate the identification and mapping of IT infrastructure components and services. Orchestration : Develop automated workflows to streamline manual tasks, improving operational efficiency and reducing the risk of errors. Cloud Management : Manage cloud resources and services, ensuring that cloud infrastructure is well-integrated into the ITOM processes. Configuration Management Database (CMDB) : Maintain and manage CMDB data to ensure accurate tracking of all IT assets and their relationships. Performance Analytics : Implement monitoring and reporting systems to track the performance of IT services and infrastructure, ensuring continuous improvement. Automated Remediation : Build automated remediation processes to resolve common issues without human intervention. Required Skills & Qualifications 5+ years of experience as an ITOM Developer or in a similar IT operations-related role. Strong knowledge of ITOM tools such as ServiceNow or similar ITSM/ITOM platforms. Proficiency in automating IT operations processes using scripting languages like JavaScript, PowerShell, or Python. In-depth understanding of ITIL processes and their implementation in ITOM platforms. Expertise in Event Management, Discovery, Service Mapping, Orchestration, and CMDB modules. Experience with event management, configuration management, and IT operations analytics. Strong problem-solving skills and the ability to resolve complex ITOM-related issues. Familiarity with cloud platforms such as AWS, Azure, or GCP, and their integration with ITOM tools. Ability to work independently as well as part of a team in a fast-paced, collaborative environment. Excellent communication and interpersonal skills, with the ability to interact effectively with both technical and non-technical stakeholders. (ref:hirist.tech)

Company Overview Docusign brings agreements to life. Over 1.5 million customers and more than a billion people in over 180 countries use Docusign solutions to accelerate the process of doing business and simplify people’s lives. With intelligent agreement management, Docusign unleashes business-critical data that is trapped inside of documents. Until now, these were disconnected from business systems of record, costing businesses time, money, and opportunity. Using Docusign’s Intelligent Agreement Management platform, companies can create, commit, and manage agreements with solutions created by the #1 company in e-signature and contract lifecycle management (CLM). What you'll do We are looking for a Benefits Coordinator to join our team. As a key part of our broader People Success team, this individual will interact directly with employees to provide a consistently great experience. This position is an individual contributor role reporting to Director, Benefits- Americas. Responsibility Act as the first point of contact for benefits-related inquiries and issues, resolving Tier 1 concerns promptly Efficiently manage and respond to ServiceNow tickets related to benefits Identify and escalate complex benefits issues to more senior members of the benefits team or to cross-functional teams such as payroll or HRBPs as necessary Ensure timely resolution and communication to affected parties Facilitate the onboarding process for benefit vendors, ensuring all necessary documentation, purchase orders (POs), contracts, legal, IT, and security requirements are met Collaborate with legal and IT teams to streamline vendor onboarding procedures Process vendor invoices accurately and in a timely manner, verifying them against predicted or approved spend Maintain meticulous records of all vendor-related financial transactions Generate and maintain monthly benefit-related payroll files, ensuring accuracy and compliance with local regulations Prepare and maintain vendor files for seamless coordination Collaborate closely with internal stakeholders, including Payroll, HR Operations, HRBPs, IT, and other relevant departments, to align benefits strategies and streamline processes Maintain open communication channels to address and resolve issues effectively Conduct weekly onboarding presentations on benefits for new hires in India, ensuring a clear understanding of available benefits and options Organize and manage onsite wellbeing activities and coordinate vendor presentations in India to promote employee wellness and engagement Collaborate with vendors to schedule and facilitate these activities effectively Serve as the local point of contact for benefit query resolution in India, assisting employees with their benefit-related questions and concerns Create and maintain comprehensive benefits administration guides for each country within the EMEA and APJ regions Continuously seek opportunities to improve and impact benefits processes Utilize your experience with Employee Benefit Portals to manage and enhance their functionality Collaborate with HRIS, payroll, and vendors to ensure seamless integrations and support open enrollment activities Job Designation Hybrid: Employee divides their time between in-office and remote work. Access to an office location is required. (Frequency: Minimum 2 days per week; may vary by team but will be weekly in-office expectation) Positions at Docusign are assigned a job designation of either In Office, Hybrid or Remote and are specific to the role/job. Preferred job designations are not guaranteed when changing positions within Docusign. Docusign reserves the right to change a position's job designation depending on business needs and as permitted by local law. What you bring Basic Bachelor's degree in Human Resources, Business Administration, or a related field or a minimum of 2 years prior experience in HR or benefits administration Experience with systems such as ServiceNow, Oracle, Workday Experience with Google Suite (G Sheets, Google Docs, etc) Preferred Excellent written and verbal communication skills Knowledge of benefits regulations and practices in EMEA and APJ regions Previous experience in working with Employee Benefit portals Be comfortable in an international environment, with ability to work across multiple geographies Adapt to the diverse cultural norms and practices within the EMEA and APJ regions Show sensitivity and respect for local customs when communicating benefits information Enjoy problem-solving, thinking creatively and finding solutions to new challenges Ability to prioritize and manage multiple tasks projects Life at Docusign Working here Docusign is committed to building trust and making the world more agreeable for our employees, customers and the communities in which we live and work. You can count on us to listen, be honest, and try our best to do what’s right, every day. At Docusign, everything is equal. We each have a responsibility to ensure every team member has an equal opportunity to succeed, to be heard, to exchange ideas openly, to build lasting relationships, and to do the work of their life. Best of all, you will be able to feel deep pride in the work you do, because your contribution helps us make the world better than we found it. And for that, you’ll be loved by us, our customers, and the world in which we live. Accommodation Docusign is committed to providing reasonable accommodations for qualified individuals with disabilities in our job application procedures. If you need such an accommodation, or a religious accommodation, during the application process, please contact us at accommodations@docusign.com. If you experience any issues, concerns, or technical difficulties during the application process please get in touch with our Talent organization at taops@docusign.com for assistance. Applicant and Candidate Privacy Notice

Company Overview Docusign brings agreements to life. Over 1.5 million customers and more than a billion people in over 180 countries use Docusign solutions to accelerate the process of doing business and simplify people’s lives. With intelligent agreement management, Docusign unleashes business-critical data that is trapped inside of documents. Until now, these were disconnected from business systems of record, costing businesses time, money, and opportunity. Using Docusign’s Intelligent Agreement Management platform, companies can create, commit, and manage agreements with solutions created by the #1 company in e-signature and contract lifecycle management (CLM). What you'll do Docusign’s People Operations team is looking for a Sr. People Operations Coordinator to help create a seamless and positive experience for our employees and candidates. In this role, you will collaborate across HR functions to streamline processes, ensure consistency in our people programs and support employees by addressing questions on HR policies. Your work will directly impact our employees’ experience, helping to build a workplace where everyone feels valued. This position is an individual contributor role reporting to Sr. Lead, People Operations. Responsibility Provide quality operational support to People Team COE stakeholders, cross-departmental colleagues, and external vendors in order to deliver a valuable HR management service Support all phases of the employee lifecycle, focusing on business system processes related to onboarding, digital employee file management, data changes, internal transfers, promotions, and offboarding Assist with employee pre-hire processes, including but not limited to contracts of employment, background checks, new hire paperwork and work authorization documentation Identify opportunities to streamline Global HR processes, enhancing efficiency and improving the employee experience Create and maintain electronic employee files Respond to general HR inquiries regarding but not limited to HR policies, benefits, employee data, employment verifications and systems Collaborate with Recruiting, Payroll, Benefits, HRBPs, IT and other collaborators as needed Administer all statutory regulatory HR documentation and reporting requirements for India, Australia, Japan, and Singapore Job Designation Hybrid: Employee divides their time between in-office and remote work. Access to an office location is required. (Frequency: Minimum 2 days per week; may vary by team but will be weekly in-office expectation) Positions at Docusign are assigned a job designation of either In Office, Hybrid or Remote and are specific to the role/job. Preferred job designations are not guaranteed when changing positions within Docusign. Docusign reserves the right to change a position's job designation depending on business needs and as permitted by local law. What you bring Basic Fluent in English, both verbal and written communication Bachelor's degree or experience in the HR related field 2+ years of HR or Recruiting related work experience in a high growth organization Familiarity with India and APJ employment requirements, policy, and procedures Experience with Workday or other HCM Systems Preferred Experience with ServiceNow HR Ticketing system Strong Experience in G-Suite (including Google Slides, Google Sheets, excel, Word etc) Ability to work independently with minimal direction, and handle issues with a high sense of urgency and employee service focus Excellent attention to details and interpersonal skills Ability to think outside of the box and work in a fast paced, high volume environment Ability to exercise sound judgment and discretion, maintaining confidentiality when required Life at Docusign Working here Docusign is committed to building trust and making the world more agreeable for our employees, customers and the communities in which we live and work. You can count on us to listen, be honest, and try our best to do what’s right, every day. At Docusign, everything is equal. We each have a responsibility to ensure every team member has an equal opportunity to succeed, to be heard, to exchange ideas openly, to build lasting relationships, and to do the work of their life. Best of all, you will be able to feel deep pride in the work you do, because your contribution helps us make the world better than we found it. And for that, you’ll be loved by us, our customers, and the world in which we live. Accommodation Docusign is committed to providing reasonable accommodations for qualified individuals with disabilities in our job application procedures. If you need such an accommodation, or a religious accommodation, during the application process, please contact us at accommodations@docusign.com. If you experience any issues, concerns, or technical difficulties during the application process please get in touch with our Talent organization at taops@docusign.com for assistance. Applicant and Candidate Privacy Notice

P1-C3-STS Minimum 2-4 Years Of Experience In ServiceNow (Must) Minimum 2+ years overall IT experience (Must) Hands on experience with Flow Designer and Scoped Application Must has experience on ITOM and ITSM Development. Knowledge on Patch management flow added advantage Knowledge on tools like SCCM and Ansible added advantage Service Portal Development (Widgets, Angular JS, Server Scripting, Client Scripting, HTML, DHTML, CSS, Pages, Portal Configuration) Integration of ServiceNow with external tools using Web Services & REST APIs Strong knowledge in ServiceNow development using most of the ServiceNow tools and features such as Business Rule, Script Include, Client Scripts, UI Policies, AJAX, Glide Scripting, Java Scripting, Jelly Scripting, Angular JS, Widgets, Workflow, Catalog Development, UI Page, UI Scripts, UI Action, Inbound Action, Notifications, REST SOAP APIs, Workflow Custom Activities, SQL, Database (Must). Preferred Experience On ITSM,ITOM (CMDB) ServiceNow Administration and Implementation certification (Preferred)

Key ResponsibilitiesGraph Database Architecture Design comprehensive entity-relationship diagrams for technology components (Software, Hardware, Users, Departments, Licenses) Develop relationship taxonomy with 50+ relationship types (DEPENDS_ON, USES, MANAGES, LICENSES) Implement graph schema standards compliant with industry best practices Create data lineage mapping from source systems to graph nodes Build temporal relationship models for historical analysis Data Governance & Quality Establish schema versioning and evolution strategies Implement data quality rules for graph relationships Design master data management frameworks for core entities Create metadata management and documentation standards Develop graph database optimization guidelines ETL Pipeline Development Architect source system integrations (ServiceNow, SAP, Discovery engines) Build data transformation pipelines using Alteryx and Python Design real-time and batch processing workflows Implement robust error handling and data quality frameworks Create scalable solutions for 10M+ nodes and 100M+ relationships Data Integration Process eBPF discovery data and DNS analysis results Integrate ServiceNow CMDB extractions Handle binary fingerprinting results Transform raw data into clean, structured datasets for Monte Carlo simulations and AI recommendations Required Qualifications 4-5 years of data engineering experience Strong expertise in graph databases (Neo4j preferred) Proficiency in ETL tools (Alteryx, Python) Experience with enterprise data integration (ServiceNow, SAP) Knowledge of data modeling and schema design Experience with data quality and governance frameworks Proficiency in SQL and Python Understanding of real-time data processing Preferred Qualifications Experience with network discovery tools and eBPF Knowledge of CMDB systems and IT asset management Experience with data visualization platforms Familiarity with temporal data modeling Background in enterprise architecture or IT operations Experience with cloud platforms (AWS, Azure, GCP)

Job Description NIQ is a global measurement and data analytics company providing the most complete and trusted view of consumers and markets in 90 countries covering 90% of the world’s population. Focusing on consumer-packaged goods manufacturers and FMCG and retailers, we enable customers to defy what’s possible. How? We combine unparalleled datasets, pioneering technology, and the industry’s top talent to create insights that unlock innovation. Join us and change the landscape. Embrace the role of a Support Specialist on our team, where you'll play a vital part in ensuring the smooth operation of our enterprise software solutions. Candidates will be part of Global Command Center and will be responsible to lead a team of L1 & L2 Support specialists providing application production support for various applications. Your duties encompass monitoring applications, active triaging, collaborating with developers, and conducting thorough troubleshooting to identify and resolve application issues. RESPONSIBILITIES: Ensure team is achieving 99.95% system availability across all customer facing systems. Experience in observability on production application support Effectively audit the threshold of the monitors, pinpoint affected application components, identify significant events and patterns based on real-time analysis. Follow the standard operating procedures to minimize the downtime, optimizing the system performance to maintain uninterrupted service delivery. Monitor service-level dashboards, ensure team is performing daily health checks, and review system capacity. Ensure team is meeting the SLA of various critical alerts and maintain consistent updates on tickets in ServiceNow and JIRA. Provide meaningful analysis of issues, timely updates on ongoing incidents to stakeholders and internal teams. Coordinate end-to-end issue resolution with users, support teams, operations, technical delivery teams, and vendors if required. Knowledge on azure cloud for monitoring the resources and take necessary actions if needed. Building AI monitoring on azure or any other inhouse tool Kubernetes knowledge to provide application support Ensure team has clear understanding of risk associated with alerts, identify and mitigate new risks. Drive long-term solutions for high-impact production issues across technical, operations, and product teams. Assist team in identifying the loopholes in existing processes, share best practices, conduct weekly team meetings and fast-track feedback. Share and collect process improvement ideas to identify trends in issues and propose automation ideas to higher-level management. Demonstrate strong verbal and written communication skills. Ensure SLAs are met with Business-As-Usual (BAU) tasks and work collaboratively in a cross-functional environment. . Drive team meetings effectively and ensure the latest data is available for presentations for monthly workshops with leaders. Create and maintain a Knowledge Base (KEDB) with bug information and workarounds. Facilitate collaboration and communication among internal teams, stakeholders, and external partners. This includes maintaining open channels of communication, facilitating cross-functional collaboration, and fostering a culture of transparency and teamwork. Handling application releases and provide full support for the signoff Qualifications Relevant experience in Business Application Support, with expertise in ITIL and ITSM. Bachelor’s degree in engineering, computer science, or a related field. Automation experience is great to have. Good knowledge on Azure docker and kubernetes services Proficient in monitoring and observability. Exposure to native monitoring skills and troubleshooting tools, including but not limited to Datadog, LogicMonitor, PagerDuty, OpsGenie. Ability to create a dashboard and perform log analysis in monitoring tools like DataDog, LogicMonitor, AppDynamics. Good to have hands on experience on data visualization tools like PowerBI. Cloud and ITIL certifications will be a plus. Advanced knowledge in infrastructure components, including cloud services, containerization, compute, storage, and networking systems is good to have Must-Have: Exceptional communication skills. Flexibility to work in 24x7 shift rotations, including weekends. Ability to work flexible and extended hours as needed. Positive attitude, team player, self-starter; takes initiative and can work independently. Comfortable working in an Agile environment. Application support experience in Microsoft Azure and Google Cloud Platforms. Hands on experience on UNIX, SQL, Microsoft Office Tools, and application monitoring tools but not limited to Datadog, LogicMonitor, PagerDuty, and OpsGenie. Docker knowledge will be an added advantage Experience working in Global Command Center and Site Reliability Engineering (SRE) practices Additional Information Our Benefits Flexible working environment Volunteer time off LinkedIn Learning Employee-Assistance-Program (EAP) About NIQ NIQ is the world’s leading consumer intelligence company, delivering the most complete understanding of consumer buying behavior and revealing new pathways to growth. In 2023, NIQ combined with GfK, bringing together the two industry leaders with unparalleled global reach. With a holistic retail read and the most comprehensive consumer insights—delivered with advanced analytics through state-of-the-art platforms—NIQ delivers the Full View™. NIQ is an Advent International portfolio company with operations in 100+ markets, covering more than 90% of the world’s population. For more information, visit NIQ.com Want to keep up with our latest updates? Follow us on: LinkedIn | Instagram | Twitter | Facebook Our commitment to Diversity, Equity, and Inclusion NIQ is committed to reflecting the diversity of the clients, communities, and markets we measure within our own workforce. We exist to count everyone and are on a mission to systematically embed inclusion and diversity into all aspects of our workforce, measurement, and products. We enthusiastically invite candidates who share that mission to join us. We are proud to be an Equal Opportunity/Affirmative Action-Employer, making decisions without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability status, age, marital status, protected veteran status or any other protected class. Our global non-discrimination policy covers these protected classes in every market in which we do business worldwide. Learn more about how we are driving diversity and inclusion in everything we do by visiting the NIQ News Center: https://nielseniq.com/global/en/news-center/diversity-inclusion

You will be responsible for supporting and maintaining the enterprise network infrastructure as an L2 Network Engineer. Your role will involve managing switches (Meraki and Cisco), firewalls, and wireless technologies. You will handle escalated network issues, conduct routine maintenance, and assist in network upgrades. In this position, you will monitor and troubleshoot network performance issues across LAN, WAN, and Wi-Fi. You will address escalations from L1 support and resolve complex network incidents. Configuration and maintenance of network devices (Cisco, Fortinet, etc.) will be part of your daily tasks, along with executing network changes, upgrades, and patching in accordance with change management policies. Additionally, you will be responsible for documenting the network topology, managing IP addresses, collaborating with vendors and ISPs for issue resolution and service enhancements, implementing network security best practices, and participating in an on-call rotation. The ideal candidate for this role should possess at least 3-5 years of experience in network support or administration. Holding an ITIL certification would be beneficial. Strong knowledge of TCP/IP, DNS, DHCP, VLANs, and routing protocols such as OSPF and BGP is essential. Experience with enterprise-grade switches, routers, and firewalls is required, along with familiarity with network monitoring tools like SolarWinds, PRTG, and Wireshark. Certifications like CCNA, CCNP, or equivalent are preferred. You should have strong analytical and problem-solving skills, as well as excellent communication and documentation abilities. Preferred qualifications for this role include knowledge of SD-WAN (Fortinet/Meraki) and exposure to ITIL practices and ticketing systems like ServiceNow.,

As a Site Reliability Engineer - Incident Management, you will be responsible for monitoring, maintaining, and managing the entire Qualys infrastructure and services installed at different data centers. In the event of any malfunction in products/services, you will be required to monitor, troubleshoot, repair, and restore the service/system promptly to ensure maximum service availability and performance. Your role will also involve providing support services for Engineering and other technical teams, collaborating for quicker issue resolution, performing end-to-end incident management, documentation, and task automation. Your main responsibilities will include monitoring the performance and capacity of computer systems, utilizing various tools to identify and address issues effectively. You will be expected to conduct basic troubleshooting of platform/product issues, utilize tools such as Splunk, Grafana, Kibana for performance checking, and manage PagerDuty. Additionally, you will assist in task automation wherever applicable, ensure timely resolution of incident tickets, and work on triaging and troubleshooting problems affecting products or services. It will be crucial for you to meticulously track and document all issues and resolutions in detail on the ticketing/documentation tools to enhance the knowledge base and maintain a record of system health. In cases where troubleshooting complex issues is not feasible, you should escalate the problem to management, IT resources, or 3rd party vendors for further assistance. Communication within the team and externally to stakeholders, keeping them informed of relevant information, known issues, and steps being taken, will be an integral part of your role. The Site Reliability Engineer - Incident Management team will operate 24*7*365 on a monthly shift rotation basis as per requirements. To excel in this role, you should possess one to two years of IT Operations (Infra/System admin/Linux) experience or relevant certification. Familiarity with monitoring and integration tools like Splunk, Prometheus, Grafana, Kibana, PagerDuty, Runscope, and incident management tools such as Jira/ServiceNow is beneficial. A good understanding of ITSM main functions and tools, along with strong interpersonal skills to interact with employees at all levels professionally, will be essential. Certifications in computer functionality, Linux, System Admin, VMware, IT Security, or ITSM/ITIL, and knowledge of DevOps/SRE basics, Python, and Cloud will be advantageous for this role.,

The IT Asset Manager is responsible for performing daily and long-term operational and strategic management of hardware and software. You will plan, monitor, and record hardware assets and/or software licenses to ensure compliance with vendor contracts using various software tools. You will apply a continuous improvement approach to enhance technology spending strategies and track company assets within the Configuration Management Database (CMDB) throughout their lifecycle. It is essential to ensure effective management of the CMDB and maintain accurate content. You will provide KPI/Metric information and standardized reporting on a scheduled basis, as well as unscheduled reporting as demanded by management. Additionally, you will participate in various projects, offering support to VPs of Infrastructure and Finance. Your responsibilities will include managing the lifecycle of hardware and software models in the DML from introduction to retirement, generating and distributing reports, including compliance reports, and performing trend analyses. As an IT Asset Manager, you will conduct verification and audit of DML and CMDB content, verify software assets with license contracts, confirm hardware assets with actual inventory, and initiate corrective actions while tracking them. You will manage activities related to license compliance audits to effectively respond to requests from software editors. Ensuring process efficiency by implementing key performance indicators and suggesting continuous improvements is crucial. You will design processes related to software and hardware asset management, execute and enhance them, and establish and maintain documentation of procedures, processes, and reports concerning asset and configuration management. Collaboration with infrastructure teams to identify trends in asset performance and establishing and maintaining a hardware and software maintenance database will also be part of your responsibilities. Moreover, you will create and execute governance and strategic asset management functions and participate in other ITSM processes or act as a backup to maintain operational activities. Your role will involve collaborating with infrastructure teams to determine trends in asset performance and establish and maintain a hardware and software maintenance database.,

You are the IT Software Asset Management Sr 1. at RSM, responsible for managing the day-to-day operations of RSM's SAMPro framework. Your role includes creating integrations, conducting quality assurance reviews, configuring SAMPro features, and collaborating with analysts, developers, and IT stakeholders. You will also provide support to other Asset Management staff within ServiceNow, focusing on SaaS tool integrations and process automation for the SAM and VM teams. Your contributions will drive change to accelerate SAMPro adoption firmwide. As the IT Software Asset Management Sr 1., you will be involved in completing quality assurance reviews of SAMPro, HAM, and other ServiceNow-related stories. Additionally, you may function as an IT Vendor Manager for the ServiceNow relationship and work with third-party vendors for integrations. You will also act as a developer for moderate HAM or ITAM workloads as needed, while continuously seeking process improvement opportunities. To qualify for this role, a Bachelor's Degree in Information Technology or related business concentration is preferred. Possessing a ServiceNow CSA certification, Certified Application Developer, or Certified Implementation Specialist (CIS) in SAM would be advantageous. Strong technical skills in software licensing and compliance, Microsoft Office proficiency, and the ability to work independently and collaboratively are essential. Excellent interpersonal and communication skills, along with 6-8 years of SAMPro experience, are required. Experience in IT Asset Management or IT Procurement is beneficial, especially in a large-scale technology environment. As an ideal candidate, you should be a self-starter with the ability to build partnerships outside your team, showcase ServiceNow acumen, and exhibit a high degree of professionalism. At RSM, we offer a competitive benefits and compensation package, along with flexibility in your schedule to balance work and personal life. If you require accommodation due to a disability during the recruitment process or employment, please reach out to us at careers@rsmus.com. RSM is dedicated to providing equal opportunity and reasonable accommodation to individuals with disabilities.,

You will be part of a significant program at ManpowerGroup aimed at transforming the company's technology infrastructure on a global scale. The program involves centralizing and consolidating diverse legacy solutions across 60+ countries to establish an enterprise infrastructure organization. The goal is to create a resilient, elastic, and stable technology landscape that offers best-in-class service in a cost-effective manner, with strong operational controls and information security. As a key member of the Global Technology Infrastructure function, you will be responsible for designing and developing sustainable solutions for IT Operations, Security Operations, and Asset Management. Your main responsibilities will include being a subject matter expert in technical design, development, and delivery of Service Management solutions. You will create high-level solution models and architectures aligning with organizational requirements, manage solution engineering roadmaps, and drive the implementation of Service Management tools globally. Your role will involve delivering ServiceNow solutions to automate IT Service, Operations, Customer Service, and Risk management processes while ensuring compliance with technology control standards and processes. Additionally, you will lead meetings with technology teams to discuss remediation status, roadblocks, and development plans. You will act as a senior technical expert for the planning, design, and delivery of ServiceNow solutions, provide end-to-end architecture for stakeholder requirements, and produce professional solution descriptions. Managing a multi-country, multi-entity, strategic engineering roadmap will be part of your responsibilities, along with engaging with architecture, technical lead, and engineering partners from various organizations. Your role will also involve ensuring compliance with remediation workflows, policies, procedures, and controls. To excel in this role, you should have a deep understanding of Technology Infrastructure domains, industry knowledge, and experience in driving Service Management standards and processes. You should be able to work collaboratively in an agile environment, possess strategic business solution development experience, and have led end-to-end engineering teams. Strong communication skills, particularly in collecting requirements and describing product features and technical designs, are essential. Moreover, you should have implementation experience with various ITSM tools such as ServiceNow, JIRA, and Remedy.,

As a 3DX - Catia Test Manager in Pune, you will need to possess the following technical skills and qualifications: - You should have a minimum of 7-10 years of experience in the field. - Proficiency in Selenium & Test Manager is essential. - Extensive knowledge of the 3DX Platform, CATIA 3DX, and CATIA V5 POWER`BY is required. - Strong commitment to Quality, including operational excellence, code quality, and workflows. - Proficiency in infrastructure automation tools such as Terraform and Ansible. - Experience with Linux, Oracle, Azure, and AWS. - Excellent written and verbal communication skills in English. - Familiarity with Agile methodologies, ServiceNow, and Jira will be beneficial. If you meet the above requirements and are looking for a challenging opportunity in the field of 3DX - Catia testing, this position may be the right fit for you.,

Overview: TekWissen is a global workforce management provider throughout India and many other countries in the world. The below clientis a global company with shared ideals and a deep sense of family. From our earliest days as a pioneer of modern transportation, we have sought to make the world a better place – one that benefits lives, communities and the planet Job Title: Operations Management Senior Location: Chennai Work Type: Hybrid Position Description: Senior ITSM Operations & Reporting Analyst We're looking for a motivated and experienced Senior Analyst to join our team. In this hybrid role, you'll be key to improving our IT Service Management (ITSM) processes, especially around Incident Management. You'll use your expertise in data analysis, reporting (primarily with Qlik Sense, Power BI and ServiceNow), and process governance. Some part of this role involves acting as a Scrum Master, leading agile initiatives for operational improvements. You'll help us identify trends, ensure data quality, and drive continuous improvement and automation. Skills Required: IT Operations, Ad Hoc Reporting, Continuous Improvement Process Skills Preferred: Java Full stack Experience Required: Required Skills & Qualifications: Bachelor's degree in IT, Computer Science, or a related field. 6+ years of experience in IT Service Management (ITSM) operations. Deep understanding and proven experience in Incident Management, including handling major incidents and post-mortems. Exceptional proficiency in Power BI, including advanced data modeling and dashboard design. Strong hands-on experience with ServiceNow (admin/developer experience is a big plus), including data extraction, reporting, and configuring modules like Incident, Problem, and Change. Proven experience as a Scrum Master with a solid grasp of agile methodologies. Expertise in Jira administration and management (workflow configuration, reporting, board setup). Ability to analyze large datasets to identify trends, patterns, and anomalies, especially in incident management. Excellent analytical, problem-solving, and communication skills. Proactive, self-starter with a strong drive for continuous improvement. Experience Preferred: Contribute to discussions and initiatives applying Site Reliability Engineering (SRE) principles to improve the reliability and resilience of our services. Explore and assess the application of AI/ML tools within the ITSM landscape to enhance automation, prediction, and operational efficiency. Experience Required: 6+ Years Education Required: Bachelor's Degree Education Preferred: Associate Degree TekWissen® Group is an equal opportunity employer supporting workforce diversity.

When you join Verizon You want more out of a career. A place to share your ideas freely — even if they’re daring or different. Where the true you can learn, grow, and thrive. At Verizon, we power and empower how people live, work and play by connecting them to what brings them joy. We do what we love — driving innovation, creativity, and impact in the world. Our V Team is a community of people who anticipate, lead, and believe that listening is where learning begins. In crisis and in celebration, we come together — lifting our communities and building trust in how we show up, everywhere & always. Want in? Join the #VTeamLife. Verizon is one of the world’s leading providers of technology and communications services, transforming the way we connect across the globe. We’re a diverse network of people driven by our shared ambition to shape a better future. Here, we have the ability to learn and grow at the speed of technology, and the space to create within every role. Together, we are moving the world forward – and you can too. Dream it. Build it. Do it here. What You’ll Be Doing.. You will join the team responsible for supporting the internal IT Service Desk of Verizon for a 24/7 operations team. You’ll be a Tier 1 technical expert at IT Service Desk assisting internal employees of Verizon with IT related issues via call/ chat/ tickets, which allows Verizon resources to deliver their duties seamlessly. You’ll create a global standard customer experience to our globally present Verizon employees/ contractors. You’ll gather and develop knowledge of Tier1 with information gathered from your experience in your daily contacts with Verizon internal customers. It’s an evolving world of technology out there – but your knowledge and ideas will help us lead in delivering world class customer experience. Responding to customer inquiries through email, phone, and the service portal by providing first level End User support. Guiding internal employees of Verizon through Verizon IT technical problem solving process and documenting user’s information in the ticketing system during and after each call accurately. Resolving the assigned requests according to the service desk's standard operating procedure Escalating issues as needed and maintaining communication with the customer and Technical teams through resolution Coordinating with support function teams like command center leads, trainers, quality auditors to ensure Service Level Agreements (SLAs) are met and also to maintain high-quality service. Troubleshooting issues to identify root causes accurately and log all incidents, requests according to agreed SLAs. What We’re Looking For… You love to go the extra mile to deliver customer excellence at your job. You can troubleshoot IT issues to the best of your abilities and bring in new troubleshooting steps to enhance the existing knowledge base. You are able to see the IT trouble through the eyes and words of others, and deliver a quick resolution to resolve the reported issue because you’re excited to get Verizon internal users back online for them to deliver their job responsibilities to serve Verizon customers. You’ll Need To Have Bachelor’s degree or one or more years of work experience. Two or more years of international technical service desk experience. Good communication and call handling experience. Even Better If You Have ITIL Certification Knowledge of Servicenow/Agent Workspace tool. Three or more years of international technical service desk experience. Experience in working with US/ UK specific technical support projects. Excellent communication, written and customer handling skills. Flexible to work on 24/7 shift time. If Verizon and this role sound like a fit for you, we encourage you to apply even if you don’t meet every “even better” qualification listed above. Where you’ll be working In this hybrid role, you'll have a defined work location that includes work from home and assigned office days set by your manager. Scheduled Weekly Hours 40 Equal Employment Opportunity Verizon is an equal opportunity employer. We evaluate qualified applicants without regard to race, gender, disability or any other legally protected characteristics.

Company Description It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today — ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500®. Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work. But this is just the beginning of our journey. Join us as we pursue our purpose to make the world work better for everyone. Job Description ServiceNow Impact is a personalized value acceleration solution that lets customers realize the value of their ServiceNow investments. It provides AI-driven recommendations and ServiceNow expertise to validate the readiness of your organization to adopt ServiceNow AI innovations quickly, map investments to business objectives, and track the value gained. Brief About Team Brief about team: Our engineering team leverages the ServiceNow platform to deliver world class applications to our customers with the primary focus on experience and content. The ServiceNow Next Experience framework provides us with modern UI tools (GraphQL, Redux) to create a seamless web interface for our customers. In addition, we are utilizing Gen AI capabilities from the Now Platform to generate meaningful content for our customers to act upon. We are looking for engineers who are passionate about solving complex problems in the enterprise with an interest on utilizing the best-in-class Generative AI tools. What You Get To Do In This Role Exposure to teams in new areas within and outside the development organization, to ways in which ServiceNow runs its business, and to a fast-growing product area Diverse technological opportunities, and exposure to problems that require creative solutions. Including but not limited to AI and GenAI, interfacing with 3rd party tools used by ServiceNow, leveraging and enhancing existing SN solutions and bringing them to their full now-on-now potential, and more. Build high-quality, clean, scalable and reusable code by enforcing best practices around software engineering architecture and processes (Code Reviews, Unit testing, etc.) Work with the product owners, developers, UX designers, product managers, solution architects to understand detailed requirements and own your code from design, implementation, test automation and delivery of high-quality product to our users. Implement software that is simple to use to allow customers to extend and customize the functionality to meet their specific needs Contribute to the design and implementation of new products and features while also enhancing the existing product suite Be a mentor for colleagues and help promote knowledge-sharing Qualifications To be successful in this role you have: Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI's potential impact on the function or industry. 5 to 8 years of experience with JavaScript Experience with data structures, algorithms, object-oriented design with focus on design patterns, and performance/scale considerations. Passion for JavaScript and the Web as a platform, reusability, and componentization Experience with any of the modern UI frameworks like Angular, React or Vue Experience with data structures, algorithms, object-oriented design, design patterns, and performance/scale considerations Analytical and design skills Ability to work with cross-cultural teams Good to have but not mandatory Experience with Java Experience with the ServiceNow platform a plus Additional Information Work Personas We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location. Learn more here. Equal Opportunity Employer ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements. Accommodations We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact globaltalentss@servicenow.com for assistance. Export Control Regulations For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities. From Fortune. ©2025 Fortune Media IP Limited. All rights reserved. Used under license.

Job title : People Services Generalist Location: Hyderabad We are an innovative global healthcare company with one purpose: to chase the miracles of science to improve people’s lives. We’re also a company where you can flourish and grow your career, with countless opportunities to explore, make connections with people, and stretch the limits of what you thought was possible. Ready to get started? About The Job The People Services Generalist will be responsible for supporting employee lifecycle management, ensuring best-in-class service for Sanofi employees. This role involves executing core People Services processes within the legal framework and Sanofi's corporate policies, while maintaining adequate control and minimizing associated risks. Main Responsibilities Employee Lifecycle Management: Support onboarding, job changes, and offboarding processes Assist in contract creation, employee data updates, and termination activities Coordinate asset collection during offboarding Manage external workforce data in internal systems (e.g., CREW, Snow, Parade) Data Management And Reporting Maintain accurate employee data in Workday and related systems Support data quality monitoring, analysis, and auditing Prepare periodic and ad-hoc reports Ensure compliance with data security protocols and GDPR Query Handling And Customer Service Address employee inquiries through One Support platform (ServiceNow) Handle L1 and L2 queries related to People Services topics Maintain knowledge databases and support knowledge transfer activities Compliance And Documentation Ensure adherence to Sanofi policies, guidelines, and mandatory internal controls Maintain personnel files (digital and physical) and conduct monthly audits Support document management related to the employee lifecycle Assist in providing documentation for audits and external entities Process Improvement Contribute to continuous improvement initiatives and automation efforts Assist in updating standard operating procedures (SOPs) and work instructions Support testing of new functionality in Workday and other systems Stakeholder Coordination Collaborate with internal stakeholders (P&C, Legal, COEs, Facilities, etc.) Coordinate with external partners (Payroll and T&E BPO partners) Ensure compliance with Service Level Agreements (SLAs) Experience Bachelor's degree in HR, Business Administration, or related field 4+ years of experience in HR or related field Fluency in English required; local language skills Hindi/Telugu Experience in a multicultural environment is a plus Soft And Technical Skills Basic understanding of HR processes and activities Proficiency in Microsoft Office, particularly Excel Familiarity with HR tools (e.g., Workday, ServiceNow) is advantageous Strong attention to detail and ability to meet deadlines Excellent communication and interpersonal skills Customer service orientation and problem-solving abilities Adaptability, teamwork, and willingness to learn Awareness of data privacy rules (e.g., GDPR) is beneficial Pursue progress, discover extraordinary Better is out there. Better medications, better outcomes, better science. But progress doesn’t happen without people – people from different backgrounds, in different locations, doing different roles, all united by one thing: a desire to make miracles happen. So, let’s be those people. At Sanofi, we provide equal opportunities to all regardless of race, colour, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, or gender identity. Watch our ALL IN video and check out our Diversity Equity and Inclusion actions at sanofi.com null Pursue Progress . Discover Extraordinary . Join Sanofi and step into a new era of science - where your growth can be just as transformative as the work we do. We invest in you to reach further, think faster, and do what’s never-been-done-before. You’ll help push boundaries, challenge convention, and build smarter solutions that reach the communities we serve. Ready to chase the miracles of science and improve people’s lives? Let’s Pursue Progress and Discover Extraordinary – together. At Sanofi, we provide equal opportunities to all regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, protected veteran status or other characteristics protected by law.

About This Role Fundamental Equities – Associate Business Manager Gurgaon Fundamental Equities (FE) sits within BlackRock’s Portfolio Management Group (PMG), which encompasses Fundamental and Systematic investing across Fixed Income, Equities and Multi-Asset Strategies. The FE business is a key division at BlackRock with over $260bn of assets under management, across 90+ strategies and over 200+ investment professionals. FE teams use traditional analytics to pick stocks and assemble coherent, deliberate and diversified portfolios. Through cutting-edge technology, sophisticated models and embedded proprietary research, our investment management approach is to deliver consistent outperformance to our clients. Role & Impact BlackRock has an opportunity for an Associate Business Manager to join the FE COO team, based in Gurgaon. This team is responsible for supporting the delivery across a wide range of tasks, from budget tracking to managing technology implementations, ensuring compliance and coordinating with various stakeholders. This role demands a high level of organization, attention to detail and the ability to manage multiple projects simultaneously. This role will provide pivotal support to the regional COO team centers, facilitating the seamless delivery of FE’s day to day business operations as well as strategic projects across the platform. In close collaboration with other members of the COO team, the Business Manager will support the delivery across a wide range of tasks, from budget tracking to managing technology implementations, ensuring compliance and coordinating with various stakeholders This role demands a high level of organisation attention to detail and ability to manage multiple projects simultaneously as well as a passion for problem solving and critical thinking. This position reports to a Business Manager in London and extends support to the COO team globally. The role, with its broad focus, offers an excellent opportunity to gain a comprehensive understanding of business management and all the supporting functions of an investment team, with exposure to a variety of locations, products, and stakeholders at all levels. The ideal candidate will bring prior experience from an investment environment and have a demonstrated history of executing and achieving results in complex projects spanning multiple regions and offices. Key Responsibilities Support day-to-day business activities for the FE Platform including: Reporting: Produce monthly as well as periodic and ad hoc reporting and analytics to support COO team processes. Be a Workday "super-user" for reporting, data updates and ‘how to’ Financial Tracking & Budget Management: coordinate data updates for monthly compensation visibility and quarterly ExCo notes as well as monitoring team T&E spend to budget, provide reporting and escalate as required Market Data Management: review and approve market data tools on ServiceNow (Bloomberg, Refinitiv, Morningstar, Factset) as well as monitoring usage. Technology & Business Process Change Coordination: partner with Technology and partner teams as platform point for technology, includes deploying new firm initiatives, migrations and rollouts, policy compliance as well as platform projects (OneDrive, MS Teams & SharePoint) and assisting with general day-to-day technology issues to triage for speedy resolution. T&E Discipline & Management: conduct first-line reviews of Coupa invoices, flag spend a Audit & Compliance: project manage FE audits end to end and point person for compliance ensuring adherence to regulatory responsibilities including updates, correct data tracked and maintained, and issues escalated as appropriate to COO and team Data, Risk & Permissions: responsible for managing the vendor risk on Process Unity; onboard and maintain vendors, drive data cohesion across the platform (folder management, FE SharePoint updates, distribution list reviews) as well as reviewing platform permissions quarterly Business Continuity: Coordinate initiatives to ensure the platform is prepared to function effectively during any disruptive events People & Talent: central coordinator for early careers FE program delivery and FE talent and culture building training programs Communication & Connectivity: revive FE channels with a communication strategy as well as coordinating the weekly FE Opps Note Ad hoc projects: identify, support and enable initiatives to drive efficiencies and improvements to protect and strengthen the FE platform through continuous review and development of processes and controls Qualifications Keen interest in equity markets and working in an investment environment 4-6 years of relevant industry experience in same domain Proven experience in operations management, project management, or a similar role Flexible, responsive and self-starting personality. Proven experience working both independently and as part of a team in a highly collaborative, global, demanding and dynamic environment Strong analytical, organisational and project management skills along with outstanding communication, sound judgment, integrity and discretion Thorough with exceptional attention to detail Understanding of financial tracking and budget management as well as familiarity with audit and compliance processes Excellent communication and team coordination skills Degree in Business Administration, Finance, or related field Our Benefits To help you stay energized, engaged and inspired, we offer a wide range of benefits including a strong retirement plan, tuition reimbursement, comprehensive healthcare, support for working parents and Flexible Time Off (FTO) so you can relax, recharge and be there for the people you care about. Our hybrid work model BlackRock’s hybrid work model is designed to enable a culture of collaboration and apprenticeship that enriches the experience of our employees, while supporting flexibility for all. Employees are currently required to work at least 4 days in the office per week, with the flexibility to work from home 1 day a week. Some business groups may require more time in the office due to their roles and responsibilities. We remain focused on increasing the impactful moments that arise when we work together in person – aligned with our commitment to performance and innovation. As a new joiner, you can count on this hybrid model to accelerate your learning and onboarding experience here at BlackRock. About BlackRock At BlackRock, we are all connected by one mission: to help more and more people experience financial well-being. Our clients, and the people they serve, are saving for retirement, paying for their children’s educations, buying homes and starting businesses. Their investments also help to strengthen the global economy: support businesses small and large; finance infrastructure projects that connect and power cities; and facilitate innovations that drive progress. This mission would not be possible without our smartest investment – the one we make in our employees. It’s why we’re dedicated to creating an environment where our colleagues feel welcomed, valued and supported with networks, benefits and development opportunities to help them thrive. For additional information on BlackRock, please visit @blackrock | Twitter: @blackrock | LinkedIn: www.linkedin.com/company/blackrock BlackRock is proud to be an Equal Opportunity Employer. We evaluate qualified applicants without regard to age, disability, family status, gender identity, race, religion, sex, sexual orientation and other protected attributes at law.