11570 Servicenow Jobs - Page 8

Responsibilities Develop and maintain scripts for automation and process improvement within ServiceNow. Integrate various systems and applications with ServiceNow to ensure seamless operations. Manage and maintain the Configuration Management Database (CMDB) in ServiceNow. Lead application development projects within ServiceNow from conception to deployment. Implement and support IT Service Management (ITSM) processes using ServiceNow. Develop and maintain Service Portal solutions within ServiceNow. Required Skills Strong experience in ServiceNow scripting and development. Expertise in system and application integration with ServiceNow. In-depth knowledge of CMDB management within ServiceNow. Proven track record in application development within ServiceNow. Solid understanding of ITSM frameworks and practices. Experience with ServiceNow Service Portal development.

About the Role: ASEC Engineers – A Verdantas Company is seeking an experienced Deputy Division Manager, Enterprise Applications to join our dynamic Pune office. In this pivotal managerial role, you will be responsible for assisting in the development, implementation, and maintenance of Verdantas enterprise applications—ensuring their reliability, scalability, and performance. You’ll help drive technical solutions that align with business objectives, contributing to a robust application ecosystem that supports innovation and growth. Key Responsibilities: • Assist the Division Manager in leading and managing the enterprise applications team. • Support the development and implementation of strategies for enterprise application development. • Oversee the design, development, and deployment of enterprise applications. • Ensure the security, performance, and scalability of enterprise applications. • Collaborate with other departments to understand their application needs and provide solutions. • Ensure compliance with relevant regulations and standards. • Provide technical guidance and support to the team. • Monitor and evaluate the performance of enterprise applications, making recommendations for improvements. Core Competencies: • Enterprise Integration: Integrate core business applications (Workday, ServiceNow, ERP, CRM, Microsoft Entra) to each other and to the data platform (Microsoft Fabric) • ServiceNow Management: Lead the ServiceNow platform, driving its implementation, customization, and optimization to support business processes. • Enterprise Applications Administration: Oversee the day-to-day management of the ERP, CRM, HRIS, ITSM technical administration and data management. • Leadership: Ability to manage teams and projects and provide guidance. • Strategic Thinking: Developing strategies, solving problems, and staying updated with trends. • Project Management: Managing budgets, resources, and overseeing application development. • Security and Compliance: Ensuring application security and regulatory compliance. • Collaboration: Working with other departments to meet their application needs. Required Qualifications: • Bachelor’s or Master’s degree in computer science or equivalent • 5-7 years of relevant experience • Strong verbal and written communication skills Location and Work Set-up • Pune, Maharashtra, India • Work Mode: In Office ________________________________________ Why Join ASEC Engineers – A Verdantas Company ? At our Pune office , you’ll be part of a vibrant, innovative environment that fuses local excellence with global impact. We foster a people-first culture and empower our employees with tools, support, and opportunities to thrive. What We Offer: • Be part of a global vision with the agility of a local team. • Work on high-impact projects that shape industries and communities. • Thrive in a collaborative and dynamic office culture. • Access continuous learning and professional development programs. • Grow with clear paths for career progression and recognition. • An employee-centric approach that values your well-being and ideas. ________________________________________ Ready to Build the Future with Us? “Join ASEC Engineers – A Verdantas Company in Pune, where your technical expertise, leadership, and ideas will shape innovation and drive progress. Let’s engineer a better tomorrow—together.”

Make an impact with NTT DATA Join a company that is pushing the boundaries of what is possible. We are renowned for our technical excellence and leading innovations, and for making a difference to our clients and society. Our workplace embraces diversity and inclusion – it’s a place where you can grow, belong and thrive. Your day at NTT DATA The role of Platform Support Engineer (L3) exercises excellent customer service skills along with the ability to apply technical knowledge to support processes such as Request, Incident, Problem, Change, Event, Configuration, Asset, Service Catalogue, Knowledge, and Service Portal, as well as custom scoped applications that deliver enterprise-wide business processes to NTT customers. The incumbent within the role is knowledgeable about IT Service Management, has solid experience with various technologies. What You'll Be Doing Key Roles and Responsibilities: Provides support to users/administrators of the NTT platform Supports and contributes to the growth of best practices for delivery of support services understanding of NTT platform, Cloud technologies and troubleshooting practices to ensure successful resolution of challenging technical situations Acts as a customer advocate, prioritizing and managing assigned incidents and escalations in queue with little or no supervision Engages with the cross functional teams such as operations and engineering to build, drive and improve tools and processes for quicker issue resolution Mentors less experienced team members in the various technologies Knowledge, Skills and Attributes: Solid working knowledge of the components in cloud/web applications understanding network monitoring connectors such as SCOM, Solarwinds etc. understanding of SNMP traps and MIBs/OIDs Ability to understand and modify basic XML, JSON, Regular Expressions (RegEx) Strong understanding of the HTTP/HTTPS Request and Response Cycle Good understanding of database concepts A fundamental understanding of ITSM, CMDB and ITIL business process Strong troubleshooting/root cause isolation skills Demonstrated creative problem-solving approach and strong analytical skills Must be proficient with analysing log files and standard debugging concept Familiarity with tools and practices of the trade such as incident management, knowledgebase, defect and escalation management Solid understanding of email infrastructure/protocols Seasoned, experienced professional; has complete knowledge and understanding of area of specialization Uses evaluation, judgment, and interpretation to select right course of action Solid understanding of Web Services – REST and SOAP and Authentication mechanisms – Single Sign-on, LDAP Must have basic object-oriented programming skills (Java strongly preferred) Excellent written and verbal communication skills with the ability to clearly articulate solutions to technical problems Ability to multi-task and work with high-value customer administrators and developers Should be a team player working efficiently in a collaborative environment Strong personal commitment to quality and customer service Proven ability to maintain a professional demeanour when handling complex user issues Academic Qualifications and Certifications: Bachelor’s degree or equivalent in Information Technology/Computer Science or related ITIL v3 certification Required Experience: Seasoned experience providing customer facing technical support Seasoned demonstrated experience providing web development support is highly desirable Seasoned demonstrated experience working with the ServiceNow platform (ITSM, ITOM, CSM and FSM) Workplace type: On-site Working About NTT DATA NTT DATA is a $30+ billion trusted global innovator of business and technology services. We serve 75% of the Fortune Global 100 and are committed to helping clients innovate, optimize and transform for long-term success. We invest over $3.6 billion each year in R&D to help organizations and society move confidently and sustainably into the digital future. As a Global Top Employer, we have diverse experts in more than 50 countries and a robust partner ecosystem of established and start-up companies. Our services include business and technology consulting, data and artificial intelligence, industry solutions, as well as the development, implementation and management of applications, infrastructure, and connectivity. We are also one of the leading providers of digital and AI infrastructure in the world. NTT DATA is part of NTT Group and headquartered in Tokyo. Equal Opportunity Employer NTT DATA is proud to be an Equal Opportunity Employer with a global culture that embraces diversity. We are committed to providing an environment free of unfair discrimination and harassment. We do not discriminate based on age, race, colour, gender, sexual orientation, religion, nationality, disability, pregnancy, marital status, veteran status, or any other protected category. Join our growing global team and accelerate your career with us. Apply today.

Make an impact with NTT DATA Join a company that is pushing the boundaries of what is possible. We are renowned for our technical excellence and leading innovations, and for making a difference to our clients and society. Our workplace embraces diversity and inclusion – it’s a place where you can grow, belong and thrive. Your day at NTT DATA As a Cross Technology Managed Services Engineer (L2) at NTT DATA, you will play an essential role in maintaining our clients' IT infrastructure and systems. Your expertise will help keep everything running smoothly by proactively monitoring, identifying, investigating, and resolving technical incidents and problems. You'll be the go-to person to restore services and ensure our clients' satisfaction. Your typical day involves managing work queues, addressing incidents and requests within agreed SLAs, and updating tickets with the actions taken. By identifying, analysing, and logging issues before they escalate, you'll be instrumental in maintaining service quality. You'll also collaborate closely with other teams and clients to provide second-level support, ensuring seamless communication and efficient problem resolution. You will execute changes meticulously, understanding and mitigating risks, and contribute to the change management process with detailed documentation. Your role includes auditing incident and request tickets for quality, recommending improvements, and identifying tasks for automation to enhance efficiency. Additionally, you'll handle client escalations with professionalism and assist in disaster recovery functions and tests when necessary. Working within our diverse and inclusive environment, you'll help drive the optimization of efforts by working with automation teams and supporting L1 Engineers. Your responsibility also extends to contributing to various projects, ensuring that all changes are approved, and maintaining a positive outlook even in high-pressure situations. To thrive in this role, you need to have: Moderate-level experience in managed services roles handling cross-technology infrastructure. Knowledge of ticketing tools, preferably ServiceNow. Familiarity with ITIL processes and experience working with vendors and third parties. Proficiency in planning activities and projects, taking changing circumstances into account. Ability to work longer hours when necessary and adapt to changing circumstances with ease. Proven ability to communicate effectively and work across different cultures and social groups. Positive outlook and ability to work well under pressure. Commitment to placing clients at the forefront of all interactions, understanding their requirements, and ensuring a positive experience. Bachelor's degree in IT/Computing or equivalent work experience. Workplace type: On-site Working About NTT DATA NTT DATA is a $30+ billion trusted global innovator of business and technology services. We serve 75% of the Fortune Global 100 and are committed to helping clients innovate, optimize and transform for long-term success. We invest over $3.6 billion each year in R&D to help organizations and society move confidently and sustainably into the digital future. As a Global Top Employer, we have diverse experts in more than 50 countries and a robust partner ecosystem of established and start-up companies. Our services include business and technology consulting, data and artificial intelligence, industry solutions, as well as the development, implementation and management of applications, infrastructure, and connectivity. We are also one of the leading providers of digital and AI infrastructure in the world. NTT DATA is part of NTT Group and headquartered in Tokyo. Equal Opportunity Employer NTT DATA is proud to be an Equal Opportunity Employer with a global culture that embraces diversity. We are committed to providing an environment free of unfair discrimination and harassment. We do not discriminate based on age, race, colour, gender, sexual orientation, religion, nationality, disability, pregnancy, marital status, veteran status, or any other protected category. Join our growing global team and accelerate your career with us. Apply today.

The Workday Analyst will be responsible for managing and overseeing the business process configuration, governance, and controls within Workday. This role is essential for ensuring that all security configuration is aligned with the organization’s compliance, audit and operational standards. This role will collaborate with Financial Systems, HR, IT, and Compliance teams, monitor service requests and support Workday releases/process. This role is also responsible for obtaining approvals for security changes and ensuring system integrity through testing and documentation. What You Will Do Administer the organization’s Workday securities (User-based, Role-based and Integration (ISSG)) to provide least privileged access and minimal maintenance Implement security controls and assist in periodic reviews in accordance with audit requirements, data privacy laws, and organizational policies. Responsible for data quality and integrity by ensuring system outputs and interfaces are monitored and security is administered appropriately Maintain comprehensive documentation for security configurations, policies, user acceptance testing and audit processes Responsible for pre & post system change reviews and documentation of business process design change impacts Monitor and update, scheduled processes and interface certification keys Ensure appropriate SSO and MFA access check points are in place in production and testing tenants Provide support, as needed, during Workday Release testing and planned configuration changes Serve as Workday support through ServiceNow tickets, process mapping/documentation and training, for system security enhancements and processing procedures Collaborating with internal customers to define deployment expectations and ensure consistency with strategic direction Assist with business process/reporting/integration design and usage What You Will Bring Workday Technical expertise in Security and Business Process configuration Experience in HCM, Finance, or IT systems in a technical support/consulting role Demonstrates knowledge about the technology and participates in training and development initiatives to keep abreast of current trends and practices Ability to apply critical thinking skills and a high attention to details to identify appropriate resolutions Self-starter that possesses a strong desire to seek optimal solutions and share discoveries with colleagues Exchanges information with appropriate people to complete work, follows through on tasks and commitments and keep information confidential, as warranted High level of integrity and discretion in handling sensitive data and experience working in a compliance-driven organization Preferred Experience And Traits Knowledge of Workday Integration Framework (EIBs, RaaS, Workday Studio) Experience creating Workday reports and dashboards a plus Solid dedication to providing a high-level of customer service Excellent communication skills, both written and verbal, with the ability to explain technical security concepts to non-technical stakeholders. Stay up to date on everything Blackbaud, follow us on Linkedin, X, Instagram, Facebook and YouTube Blackbaud is a digital-first company which embraces a flexible remote or hybrid work culture. Blackbaud supports hiring and career development for all roles from the location you are in today! Blackbaud is proud to be an equal opportunity employer and is committed to maintaining an inclusive work environment. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, physical or mental disability, age, or veteran status or any other basis protected by federal, state, or local law. R0012557

Job Title: Production Support Engineer – GuidingCare & .NET Location : All Office Locations (Pune, Vadodara, Chennai, Bengaluru, Hyderabad) Budget : 28 LPA Fixed Years of Exp: 6+ Years Job Summary: We are seeking a skilled Production Support Engineer with hands-on experience in Guiding Care (care management platform) and .NET technologies. The role involves monitoring, maintaining, and resolving issues in a healthcare environment to ensure the seamless functioning of production systems, especially those integrated with Guiding Care and developed using .NET. Key Responsibilities: Provide production support for applications built on the .NET framework integrated with the Guiding Care platform. Work closely with care management teams to support critical member-facing features, care plan modules, and clinical workflows. Support batch jobs, file transfers, and interface integrations (e.g., HL7, EDI) with downstream systems. Analyse recurring issues and implement root cause fixes and preventative measures. Maintain documentation related to incident management, known errors, and system configurations. Participate in on-call rotation and ensure 24/7 uptime for mission-critical systems. Required Skills: 6 years of experience in .NET application support and development (.NET Core, C#, ASP.NET, Web API). Strong exposure to Guiding Care or other care management systems in a healthcare domain. Solid understanding of SQL Server, stored procedures, and database performance tuning. Familiarity with production support tools (ServiceNow, Splunk, Dynatrace, AppDynamics, etc.). Ability to debug application logs, identify integration issues, and suggest fixes quickly.

Job Title: Senior Business Analyst – ITOM & CMDB Location: Hyderabad Experience: 5+ Years Employment Type: Full-time Work Mode: Hybrid Job Summary: We are seeking a highly motivated Senior Business Analyst with 5+ years of experience in IT Operations Management (ITOM) and Configuration Management Database (CMDB). The ideal candidate will act as a key liaison between business stakeholders and technical teams, driving initiatives that enhance visibility, automation, and governance across IT infrastructure through the CMDB and related ITOM processes. Key Responsibilities: Collaborate with stakeholders to gather, define, and document business and technical requirements related to ITOM and CMDB. Lead initiatives related to CMDB modeling, data quality improvement, and configuration item (CI) lifecycle governance. Translate business requirements into clear, actionable functional and technical specifications. Analyze and optimize existing ITOM processes, including Discovery, Event Management, Service Mapping, and Orchestration. Work closely with technical teams (developers, architects, and platform admins) to ensure seamless delivery of CMDB and ITOM solutions. Facilitate workshops, meetings, and presentations with stakeholders and leadership teams. Support UAT and implementation of new solutions; validate data accuracy and business alignment. Monitor and track KPIs for CMDB health and ITOM platform performance. Ensure compliance with organizational policies and ITIL best practices. Identify risks, dependencies, and improvement opportunities within ITOM initiatives. Required Skills & Qualifications: Bachelor's degree in computer science, Information Systems, or a related field. 5+ years of experience as a Business Analyst, with at least 3 years focused on ITOM and CMDB . Strong understanding of ServiceNow or other ITSM/ITOM platforms. In-depth knowledge of CMDB design, CI classes, attributes, and relationships. Experience in ITIL frameworks and ITOM modules like Discovery, Service Mapping, Event Management, etc. Proficient in documentation (BRD, FRD, user stories), data analysis, and stakeholder communication. Familiarity with SQL or reporting tools for data validation is a plus. Excellent analytical, problem-solving, and interpersonal skills. Strong communication and presentation abilities. Preferred Qualifications: ServiceNow CMDB or ITOM certification. Experience working in Agile/Scrum environments. Background in infrastructure or cloud services is a plus.

Line of Service Advisory Industry/Sector Not Applicable Specialism Salesforce Management Level Associate Job Description & Summary At PwC, our people in business application consulting specialise in consulting services for a variety of business applications, helping clients optimise operational efficiency. These individuals analyse client needs, implement software solutions, and provide training and support for seamless integration and utilisation of business applications, enabling clients to achieve their strategic objectives. As a Salesforce consulting generalist at PwC, you will possess a broad range of consulting skills and experience across various Salesforce applications. You will provide consulting services to clients, analysing their needs, implementing software solutions, and offering training and support for effective utilisation of Salesforce applications. Your versatile knowledge will allow you to assist clients in optimising operational efficiency and achieving their strategic objectives. Why PWC At PwC, you will be part of a vibrant community of solvers that leads with trust and creates distinctive outcomes for our clients and communities. This purpose-led and values-driven work, powered by technology in an environment that drives innovation, will enable you to make a tangible impact in the real world. We reward your contributions, support your wellbeing, and offer inclusive benefits, flexibility programmes and mentorship that will help you thrive in work and life. Together, we grow, learn, care, collaborate, and create a future of infinite experiences for each other. Learn more about us. At PwC, we believe in providing equal employment opportunities, without any discrimination on the grounds of gender, ethnic background, age, disability, marital status, sexual orientation, pregnancy, gender identity or expression, religion or other beliefs, perceived differences and status protected by law. We strive to create an environment where each one of our people can bring their true selves and contribute to their personal growth and the firm’s growth. To enable this, we have zero tolerance for any discrimination and harassment based on the above considerations. " Job Description & Summary: A career within…. Responsibilities Customize and personalize Salesforce.com to fit environment's specific needs. Work on Sales Cloud, Service Cloud and marketing cloud. Administration Setup: User, Profile, Role hierarchy security setup, Validation Rules, Workflow Rules, Sharing Rules, Approval Processes, Process Builder. Development using Visual Force, Apex, Triggers, JavaScript, Lightning component. Develop and publish business specific reports & dashboards customised to client needs. Create Communities and user accounts for communities. Publish VisualForce pages to sites. Code optimization with respect to governor limits of Salesforce. Integration of Salesforce with Heroku, Tally, ServiceNow, ESL, POIM, UWS System using Soap and Rest API. Unit tests code coverage and deployments. Use Data Loader for data migration. Mandatory Skill Sets Development using Visual Force, Apex, API integration Certifications: SF PD1 / SF PD2 Preferred Skill Sets Certification: SalesForce Admin SalesForce App Builder Years Of Experience Required 4-6 Years Education qualification: B.Tech/B.E./MCA/MBA Education (if blank, degree and/or field of study not specified) Degrees/Field of Study required: Bachelor of Engineering, Master of Business Administration Degrees/Field Of Study Preferred Certifications (if blank, certifications not specified) Required Skills Salesforce Technical Architecture Optional Skills Accepting Feedback, Accepting Feedback, Active Listening, Application Software, Business Model Development, Business Process Modeling, Business Systems, Communication, Developing Training Materials, Emerging Technologies, Emotional Regulation, Empathy, Enterprise Integration, Enterprise Software, Implementation Research, Implementation Support, Implementing Technology, Inclusion, Innovative Design, Intellectual Curiosity, IT Infrastructure, Optimism, Process Standardization, Project Architecture, Project Budgeting {+ 13 more} Desired Languages (If blank, desired languages not specified) Travel Requirements Not Specified Available for Work Visa Sponsorship? No Government Clearance Required? No Job Posting End Date

About us: Gemini Solutions is a global IT consulting firm and a leading offshore outsourcing company with an expertise in BFSI domain. Founded and owned by IIT Delhi and IIIT Hyderabad alumni, Gemini has grown from 4 people to a mid-sized company of 1000+ members, doubling in the last three years. We are present at 6 locations in India, and in US, Canada & Middle East. You are looking at a debt-free firm with a 25% CAGR of revenue/profits for the past 4 years. We have expertise across each part of the entire Software Development Life Cycle - Development, Quality Assurance, 24x7 DevOps and also Infrastructure/Managed Services. Today we can boast of experts in 60+ technologies who have successfully delivered globally distributed projects including but not limited to application development, legacy to cloud migrations, tech stack transitions, capacity planning & infrastructure support and end-to-end implementations. Position Summary We are seeking a skilled Mainframe Administrator with over 5 years of experience to join our Command Centre Operations team. This role is critical in supporting non-production environments used for technology development and testing for a Fortune 500 client. You will be responsible for ensuring the availability, stability, and performance of mainframe development and testing systems, leveraging your technical expertise and problem-solving skills. Key Responsibilities: Monitor and support mainframe development and testing environments. Ensure availability, performance, and stability of non-production mainframe systems. Handle batch and online job processing using tools like JCL, JES2, and Spooler. Manage mainframe job scheduling through Autosys, CA7/CA11. Use monitoring tools such as RMF Portal and Sysview for performance tuning. Support and troubleshoot issues in CICS environments. Create and maintain operational documentation and standard operating procedures. Collaborate with application and infrastructure teams to resolve incidents. Utilize ServiceNow for incident, change, and problem management. Required Skills and Qualifications: 5+ years of experience in mainframe systems operations and support. Strong knowledge of batch/online processing and mainframe architecture. Expertise in: JCL, MVS, Z/OS, JES2, SDSF, Spooler, Autosys, CA7/CA11, RMF Portal, Sysview, CICS. Experience with ServiceNow or similar ITSM tools. Excellent troubleshooting, analytical, and communication skills. High attention to detail and strong documentation skills. Ability to work in a collaborative and fast-paced environment. Education:  Bachelor’s degree or master’s in computer science, Engineering, Software Engineering or a relevant field.

Line of Service Internal Firm Services Industry/Sector Not Applicable Specialism Operations Management Level Senior Manager Job Description & Summary At PwC, our people in information technology operations focus on managing and maintaining the technology infrastructure and systems to provide smooth operations and efficient delivery of IT services. This includes monitoring network performance, troubleshooting issues, and implementing security measures. In service management at PwC, you will focus on overseeing and confirming the delivery of quality and timely services. You will monitor vendor compliance with contractual agreements for service quality, availability, and reliability, manage the business and delivery of services, and lead service recovery in case of major incidents. Why PWC At PwC, you will be part of a vibrant community of solvers that leads with trust and creates distinctive outcomes for our clients and communities. This purpose-led and values-driven work, powered by technology in an environment that drives innovation, will enable you to make a tangible impact in the real world. We reward your contributions, support your wellbeing, and offer inclusive benefits, flexibility programmes and mentorship that will help you thrive in work and life. Together, we grow, learn, care, collaborate, and create a future of infinite experiences for each other. Learn more about us. At PwC, we believe in providing equal employment opportunities, without any discrimination on the grounds of gender, ethnic background, age, disability, marital status, sexual orientation, pregnancy, gender identity or expression, religion or other beliefs, perceived differences and status protected by law. We strive to create an environment where each one of our people can bring their true selves and contribute to their personal growth and the firm’s growth. To enable this, we have zero tolerance for any discrimination and harassment based on the above considerations. Job Description & Summary: A career in Information Technology will provide you with the opportunity to support our core business functions by deploying processes to enable our IT Service management activities, including Change and Release Management Responsibilities: Understanding and in depth knowledge of IT Service Management industry leading practices (ITIL), and SDLC Methodology; Coordinating and/or playing a key role in ServiceNow product support, implementation, or process ownership; Maintaining continuity of technical knowledge that is significant to the successful operation of a particular business area; Aligning with product support including knowledge sharing and maturation of product support model Possessing experience with business change and community champion programs involving the ServiceNow platform; Maintaining knowledge of product enhancements, vendor road maps, and product user community discussions; Supporting stakeholders and customers through product releases and platform upgrades; Performing data analysis to build actions plans toward IT Service Management adoption aligned to PwC Technology strategy; Maintaining and improving stakeholder communication channels (Sharepoint, distribution groups, etc); Coordinating and collaborating with a diverse global team to achieve outcomes; Coordinating or supporting product updates and changes to the platform; Supporting the creation and maintenance of product roadmaps; Communicating and presenting business and technical information cogently to a wide variety of audiences; Operating with independent authority and good judgment to resolve technical issues that pertain to the business applications under their area of responsibility; Leading teams in a rapidly changing environment including performance management, coaching for development, and resource assignment; and, Mentoring operations or technical team members to increase business acumen including the ability to effectively communicate. Mandatory Skill Sets: Understanding and in depth knowledge of IT Service Management industry leading practices (ITIL), and SDLC Methodology; Preferred Skill Sets: ITIL Foundations v4 or higher certification Agile & Scrum Six Sigma yellow/green belt Data Analytics Azure DevOps Years Of Experience Required: 12+ years and above. Education Qualification: Any UG/PG Education (if blank, degree and/or field of study not specified) Degrees/Field of Study required: Master Degree, Bachelor Degree Degrees/Field Of Study Preferred: Certifications (if blank, certifications not specified) Required Skills ITSM Optional Skills Accepting Feedback, Accepting Feedback, Active Listening, Analytical Thinking, Coaching and Feedback, Communication, Communications Planning, Conflict Resolution, Contract Management, Contract Negotiation, Creativity, Crisis Management, Customer Relationship Management, Customer Service Excellence, Customer Service Management, Developing Service Standards, Embracing Change, Emotional Regulation, Empathy, Escalation Management, Inclusion, Influence, Information Technology Infrastructure Library (ITIL), Intellectual Curiosity, Internal Communication (IC) {+ 32 more} Desired Languages (If blank, desired languages not specified) Travel Requirements Up to 20% Available for Work Visa Sponsorship? No Government Clearance Required? No Job Posting End Date

Line of Service Internal Firm Services Industry/Sector Not Applicable Specialism Operations Management Level Specialist Job Description & Summary At PwC, our people in people operations primarily focus on managing the people lifecycle and the day-to-day operational tasks related to managing employees. This includes activities such as employee onboarding, offboarding, payroll and benefits administration, absence management, employee record-keeping, compliance with labour laws and regulations, and managing employee inquiries and issues. These individuals enable HR processes and systems to run smoothly in order to efficiently support our workforce. Those in human resource operations at PwC will focus on all areas of Human Resources and the business in executing Human Resources related transactions and administrative activities. You will be a primary HR point of contact in the resolution, escalation or routing of inquiries as needed in line with HR protocols and guidelines, as well as be part of a team of problem solvers that help solve complex business issues from strategy to execution. Why PWC At PwC, you will be part of a vibrant community of solvers that leads with trust and creates distinctive outcomes for our clients and communities. This purpose-led and values-driven work, powered by technology in an environment that drives innovation, will enable you to make a tangible impact in the real world. We reward your contributions, support your wellbeing, and offer inclusive benefits, flexibility programmes and mentorship that will help you thrive in work and life. Together, we grow, learn, care, collaborate, and create a future of infinite experiences for each other. Learn more about us. At PwC, we believe in providing equal employment opportunities, without any discrimination on the grounds of gender, ethnic background, age, disability, marital status, sexual orientation, pregnancy, gender identity or expression, religion or other beliefs, perceived differences and status protected by law. We strive to create an environment where each one of our people can bring their true selves and contribute to their personal growth and the firm’s growth. To enable this, we have zero tolerance for any discrimination and harassment based on the above considerations. " Job Description & Summary: A career in our Human Resources, within Internal Firm Services, will provide you with the opportunity to make a difference at PwC by helping to fully leverage the skills and talents of all our people. You’ll focus on helping the local offices in driving the Firm’s people strategy, creating a unique people experience for each individual, and supporting our Firm wide values by working with the core competencies that measure and drive individual and Firm wide success in the marketplace. Our Human Resources teams support initiatives and programmes including, customer support, business operations, data and analytics, technology systems, recruitment services and on-boarding, workforce mobility, contingent workforce, and people and programmes support. Responsibilities Workday management Leave Management for the firm. Leave Reconciliation – Weekly/ Monthly/ Half Yearly/Yearly Service Now Ticket Management and resolution Workday Inbox absence approval Data Quality monitoring and update (Personal Info) & Incorrect work hours SOP Updation and management Other adhoc activities Mandatory Skill Sets HR operations, HR Service desk, HC Shared services, service now helpdesk Preferred Skill Sets Human capital, Human resource Years Of Experience Required 2-4 years of experience Education Qualification B.Com, BBA, MBA, M.Com, PGDM Education (if blank, degree and/or field of study not specified) Degrees/Field of Study required: Master of Business Administration, Bachelor of Commerce, Bachelor in Business Administration Degrees/Field Of Study Preferred Certifications (if blank, certifications not specified) Required Skills ServiceNow Platform Optional Skills Accepting Feedback, Accepting Feedback, Active Listening, Communication, Confidential Information Handling, Conflict Resolution, Coordinating Staff, Data Quality, Documentation Administration, Emotional Regulation, Empathy, Employee Data Management, Employee Engagement Strategies, Employee Life Cycle, Employee Relations, Employee Terminations, HR Software, Human Resources (HR) Metrics, Human Resources (HR) Policies, Human Resources (HR) Service Delivery, Human Resources (HR) Shared Services, Human Resources Assistance, Human Resources Management (HRM), Inclusion, Intellectual Curiosity {+ 6 more} Desired Languages (If blank, desired languages not specified) Travel Requirements Not Specified Available for Work Visa Sponsorship? No Government Clearance Required? No Job Posting End Date

Location : Jaipur Experience : 12–18 years Department : Service Delivery & Support Employment Type : Full-Time Position Summary We are seeking a dynamic and technically proficient Support Head to lead our Application Support & Maintenance function. The ideal candidate will take full ownership of the support ecosystem across multiple projects and clients, ensuring industry-best practices in L1, L2, and L3 support, strong process discipline, automation, proactive monitoring, SLA adherence, and consistent client satisfaction. The role demands hands-on experience across the application stack (frontend, backend, cloud, DevOps) and a demonstrated ability to lead cross-functional coordination —including collaboration with internal departments, external vendors, and client teams to proactively resolve dependencies and deliver seamless support. Key Responsibilities 🔧 Support Operations & Process Setup Define, implement, and institutionalize support processes across L1, L2, and L3 tiers , aligned with ITIL and global best practices. Establish escalation workflows, SOPs, and runbooks for incident management, RCA, change requests, and knowledge base protocols. Ensure coordination with internal departments (e.g., development, infrastructure, QA) and external vendors to resolve cross-functional dependencies swiftly and proactively. 🚀 Automation & Proactive Monitoring Deploy application health monitoring tools and alert systems to ensure early detection and resolution before end-user impact. Identify repetitive issues and drive automation and permanent fixes with support from DevOps and engineering teams. Collaborate on CI/CD pipelines, environment management, and rollback strategies for live application health assurance. 📊 SLA Compliance & Governance Define and monitor SLAs for response and resolution , maintain tight control over ticket volumes, and regularly audit ticket quality. Actively track open/aging/backlogged tickets and ensure timely escalations and closures with complete RCA documentation. Work closely with other teams and vendor partners to ensure dependencies are addressed without delay, minimizing service interruptions. 📈 Client Communication & Cross-Stakeholder Management Serve as the primary escalation point for clients , driving resolution of issues with clear communication and ownership. Lead weekly/monthly/quarterly review meetings with stakeholders to present dashboards, RCA trends, SLA adherence, and improvement actions. Build strong relationships with client-side IT, infrastructure, and partner teams to enable seamless coordination across all dependencies and touchpoints . 🛠 Tools & Platform Management Administer and optimize use of tools like Zendesk, ServiceNow, Jira, Freshdesk , etc., ensuring structured lifecycle tracking and knowledge management. Maintain proper and updated documentation including SOPs, ticket histories, known issue databases, and escalation logs. 👥 Team Leadership & Development Lead and mentor a team of support engineers across L1, L2, and L3, promoting a culture of ownership, responsiveness, and excellence. Evaluate performance through defined KPIs, promote continuous learning, and ensure role clarity within the support organization. Technical Skill Requirements Strong technical foundation in: Frontend : Angular, React, HTML/CSS Backend : Node.js, .NET, Java DevOps & Infra : CI/CD, Git, Docker, Jenkins Cloud Platforms : AWS (EC2, RDS, CloudWatch, S3), Azure or similar Hands-on experience in ITSM tools like Zendesk, ServiceNow, Jira Service Management . Understanding of release cycles, incident management, monitoring tools, and infrastructure dependencies. Candidate Profile 12–18 years of experience with 5+ years in leading enterprise-level application support functions . Demonstrated ability to drive cross-functional collaboration and manage multi-vendor support environments . Excellent communication and stakeholder management skills with a client-centric approach. Strong analytical mindset with a focus on RCA, automation, and proactive service delivery. Certifications in ITIL, AWS, or DevOps are a plus. What We Offer A leadership position with complete ownership and decision-making authority. Exposure to complex, enterprise-grade applications across industries. An environment focused on delivery excellence, innovation, and long-term career growth. Opportunity to institutionalize a scalable and future-ready support function .

Job Description About Us Masco Home Products India (MHPI) is a fully owned subsidiary of Masco Corporation, headquartered in Livonia, MI. The vision of MHPI is to be recognized as a world-class Global Business Services organization driven by the desire for excellence in its people, business solutions, execution, and partnerships with internal customers to develop “Lean and Simple” business solutions. Headquartered in Livonia, Michigan, Masco Corporation is a global leader in the design, manufacture and distribution of branded home improvement and building products. Our portfolio of industry-leading brands includes Behr® paint; Delta® and hansgrohe® faucets, bath and shower fixtures; Liberty® branded decorative and functional hardware; and HotSpring® spas. We leverage our powerful brands across product categories, sales channels and geographies to create value for our customers and shareholders. For more information about Masco Corporation, visit www.masco.com Masco Home Products India (MHPI) MHPI (Masco Home Products India) | LinkedIn Business Unit Supported: MASCO CANADA Website: - https://www.mascocanada.com/ Position: BI- Data Engineer Location: India (Permanent Remote) Job Type: Permanent Experience required: Minimum of 5 years in data engineering, database design and ETL development Assessment Test: (based on role requirement) will be required to take a skill assessment test prior interview. Shift: 04:00 pm - 01:00 am IST (min 4.5 hrs EST overlapping) Work hours- total 9 hrs (8.5 hrs working+ 30 minutes break) CTC: As per market standards Notice period: (Immediate joiner preferred) candidate serving notice and left with 30 working days notice period preferred. Must have Broadband availability: Min 30 MBPS (national service provider JIO/TATA/Airtel Hathway etc) Important: Access to a quiet home office environment with above mentioned broadband availability and working space to accommodate two monitors +1 Laptop. (based on role requirement) Job Summary: Reports To: Senior Manager, Analytics the Data Engineer will play a crucial role in the design, development, and maintenance of the organization’s data architecture. The primary focus will be on constructing, testing, and maintaining scalable data architecture and infrastructure to meet the business’ growing data needs. The Data Engineer shall also implement methods to improve data quality and reliability while ensuring high levels of availability. The Data Engineer shall also develop test architectures that enable data extraction and transformation for predictive/prescriptive modelling. This role requires a strong foundation in data engineering, database management, and proficiency in various programming languages and data technologies. Primary Responsibilities: Collaborate with cross-functional teams to understand data requirements, define data standards, and design efficient data models and architectures. Develop and implement strategies for data acquisition, transformation, and storage. Evaluate, recommend, and select data warehouse components, including hardware, database management systems, ETL software and data mining tools. Coordinate and work with other IT staff to develop database architectures, coding standards and quality assurance policies and procedures. Build and optimize large-scale data processing sytems for batch and real-time data pipelines. Implement data integration solutions to collect and combine data from various sources. Design and manage databases, ensuring performance, security, and scalability. Conduct regular database maintenance, backups, and updates. Design and implement redundant systems, policies and procedures for disaster recovery and data archiving to ensure availability, protection, and integrity of data assets. Develop and maintain ETL (extract, transform, load) processes to ensure smooth flow of data from source to destination. Troubleshoot and optimize ETL workflows for efficiency. Implement data quality checks and ensure data integrity throughout the data lifecycle. Enforce data governance policies and best practices. Work closely with data analysts, data governance and other stakeholders to understand their data requirements and provide support. Collaborate with IT and business teams to integrate data engineering solutions into existing systems. Identify and resolve Performance bottlenecks in data pipelines and databases. Optimize queries and processes for improved efficiency. Maintain comprehensive documentation for data processes, workflows, and systems. Provide training and support to other team members as required. Essential Skills: Excellent English communication skills, both verbal and written. Proficient with Microsoft applications and computer skills Strong understanding of business processes and data flows. Strong interpersonal, communication and collaboration skills. Excellent problem solving, troubleshooting and analytical skills. Demonstrated successful ability to organize and prioritize work to ensure timely deadlines. Thrives in a team-oriented environment while capable of working autonomously. Strong attention to detail and ability to navigate ambiguous situations. Good time management and ability to manage multiple concurrent projects/tasks within time constraints. Must Have “Technical” Skills: Minimum of 5 years in data engineering, database design and ETL development Hands on experience with data architecting, data mining, large scale data modeling and business requirements gathering/analysis. Proficiency in programming languages such as Python, Java or SQL. Strong knowledge of database management systems (i.e., SQL, NoSQL). Familiarity with big data technologies (i.e., Hadoop, Spark, Kafka) and cloud platforms (i.e., AWS, Azure, GCP). Understanding of data modeling and design principles. Advanced data manipulation skills: read in data, process and clean it, transform and recode it, merge different data sets, reformat data between wide and long, etc. Technical expertise in data models, data mining, and segmentation techniques. Experience with data processing flowcharting techniques Preferred Skills: Power BI visualization experience Experience with data warehousing solutions. Knowledge of data security, compliance and applicable data privacy practices and laws. Understanding of machine learning concepts and data analytics. Familiarity with ERP systems and integrations (JDE) a plus. Experience Power BI a plus. Experience with ServiceNow ticketing system a plus. Experience in Microsoft platforms, Data Bricks and Azure Data Factor preferred. Education: Bachelor’s degree in Information Technology, Computer Science, or related field Disclaimer: It has come to our attention that there have recently been some employment scams that have utilized reputable companies’ names, including ours, to solicit personal information as part of a fraudulent hiring scam. Please note that all of our open positions are posted at https://jobs.masco.com or https://www.linkedin.com/company/masco-home-products-private-limited and any role not posted there is not a role we have open. If you are seeking a position at Masco Home Products Private Limited (MHPI), we recommend that you write to us on Careers.MHPI@masco.com if you have any questions about our hiring process, need to verify a Masco Home Products Private Limited (MHPI) job posting or offer or need to speak with a MHPI representative directly. Company Masco Home Products India Full time Masco Home Products India (the “Company”) is an equal opportunity employer and we want to have the best available persons in every job. The Company makes employment decisions only based on merit. It is the Company’s policy to prohibit discrimination in any employment opportunity (including but not limited to recruitment, employment, promotion, salary increases, benefits, termination and all other terms and conditions of employment) based on race, color, sex, sexual orientation, gender, gender identity, gender expression, genetic information, pregnancy, religious creed, national origin, ancestry, age, physical/mental disability, medical condition, marital/domestic partner status, military and veteran status, height, weight or any other such characteristic protected by federal, state or local law. The Company is committed to complying with all applicable laws providing equal employment opportunities. This commitment applies to all persons involved in the operations of the Company regardless of where the employee is located and prohibits unlawful discrimination by any employee of the Company. Masco Corporation is an E-Verify employer. E-Verify is an Internet based system operated by the Department of Homeland Security (DHS) in partnership with the Social Security Administration (SSA) that allows participating employers to electronically verify the employment eligibility of their newly hired employees in the United States. Please click on the following links for more information. E-Verify Participation Poster: English & Spanish E-verify Right to Work Poster: English, Spanish

Line of Service Internal Firm Services Industry/Sector Not Applicable Specialism Operations Management Level Senior Associate Job Description & Summary At PwC, our people in business application consulting specialise in consulting services for a variety of business applications, helping clients optimise operational efficiency. These individuals analyse client needs, implement software solutions, and provide training and support for seamless integration and utilisation of business applications, enabling clients to achieve their strategic objectives. In ServiceNow consulting at PwC, you will gain extensive experience in ServiceNow applications and assist clients in optimising operational efficiency through analysis, implementation, training, and support tailored to ServiceNow software. Why PWC At PwC, you will be part of a vibrant community of solvers that leads with trust and creates distinctive outcomes for our clients and communities. This purpose-led and values-driven work, powered by technology in an environment that drives innovation, will enable you to make a tangible impact in the real world. We reward your contributions, support your wellbeing, and offer inclusive benefits, flexibility programmes and mentorship that will help you thrive in work and life. Together, we grow, learn, care, collaborate, and create a future of infinite experiences for each other. Learn more about us. At PwC, we believe in providing equal employment opportunities, without any discrimination on the grounds of gender, ethnic background, age, disability, marital status, sexual orientation, pregnancy, gender identity or expression, religion or other beliefs, perceived differences and status protected by law. We strive to create an environment where each one of our people can bring their true selves and contribute to their personal growth and the firm’s growth. To enable this, we have zero tolerance for any discrimination and harassment based on the above considerations. Job Description & Summary: PwC is driving major change across technology including the building of a centralized model to deliver and manage technology services across the entire network of member firms. A career in PwC’s Technology and Security Operations, within Internal Firm Services, will provide opportunity to develop and support our global technology service delivery, both internally and externally. ServiceNow is the enterprise platform that enables Service Management at PwC. Using the ServiceNow platform, our team helps Internal Firm Services transform how they manage services to the business, and how the business manages services to our clients. If you are seeking an exciting career with the scope to grow your ServiceNow skills through major change on a global scale, then PwC Technology will empower you to do so. Responsibilities: What a Business Analyst does A ServiceNow Business Analyst focuses on analysing, designing, and implementing business processes within the ServiceNow platform. They bridge the gap between business needs and technical solutions, working with stakeholders to gather requirements, document processes, and ensure successful implementation and optimization of ServiceNow solutions. Their responsibilities include analysing business processes, translating requirements into actionable specifications, collaborating on solution design, and supporting users during and after implementation. Conducting stakeholder interviews, workshops, and analysis of existing processes to understand business needs. Documenting requirements, creating use cases, and developing process diagrams. Translating business needs into functional and technical specifications for ServiceNow development. Solution Design and Implementation: Collaborating with IT teams and stakeholders to design and implement ServiceNow solutions. Performing gap analysis and recommending solutions to optimize business processes within ServiceNow. Ensuring alignment of solutions with business goals and objectives. Participating in testing and validation of delivered solutions. Ensure support items are rapidly triaged and managed Building and maintaining positive relationships with stakeholders. Communicating effectively with stakeholders throughout the project lifecycle. Providing support and guidance to users during and after implementation. Identifying areas for improvement in business processes and recommending solutions using ServiceNow. Staying up-to-date with new ServiceNow releases and features to continuously improve solutions. Conducting audits to ensure proper tool usage and adherence to ITIL processes. Planning and prioritizing tasks using agile methodologies. Working with suppliers to prioritize requests and manage day-to-day operations. Providing timely status reports to project managers. Collaborate with other ServiceNow administrators and developers to develop effectively with a global focus Be diligent in maintaining consistency in code alignment across instances and in clean code in update sets Proactively identify system deficiencies in the ServiceNow instances and provide solutions to remediate Ensure that configuration is consistent across development, testing, and production environments. Mandatory Skill Sets: 5+ years of experience working in a BA role for a ServiceNow Applications. 3+ years of experience as a ServiceNow administrator. Experience in transitioning technology from locally focused to centralized technology service organization. Experience with ITSM, ITBM, HRSD, Integration Hub or Service Portal modules within ServiceNow Understanding of RESTful Web Service and APIs. IT and Security management best practice (ITIL, COBIT, ISO standards). Experience developing workflows and supporting service technology teams Experience in developing solutions in JavaScript and Glide Preferred Skill Sets: Desired Certifications: ITIL Foundations Certification ServiceNow Developer Certification(s) Skills - Strong understanding of business analysis principles and methodologies. Proficiency in ServiceNow platform and its various modules (ITSM, ITOM, etc.). Experience with requirements gathering, documentation, and process modeling. Excellent communication, collaboration, and problem-solving skills. Familiarity with ITIL framework and best practices. Ability to work independently and as part of a team. Years Of Experience Required: 5+ yrs Education Qualification: Bachelors Education (if blank, degree and/or field of study not specified) Degrees/Field of Study required: Bachelor Degree Degrees/Field Of Study Preferred: Certifications (if blank, certifications not specified) Required Skills ServiceNow Platform Optional Skills Accepting Feedback, Active Listening, Agile Methodology, Analytical Thinking, Application Security, Communication, Configuration Management (CM), Creativity, Cybersecurity, Embracing Change, Emotional Regulation, Empathy, Enterprise Architecture, Human Resources (HR) Consulting, Inclusion, Intellectual Curiosity, IT Change Management, Learning Agility, Optimism, Risk Compliance, Self-Awareness, ServiceNow Customer Service Management (CSM), ServiceNow Ticketing Tool, Teamwork, Well Being Desired Languages (If blank, desired languages not specified) Travel Requirements Not Specified Available for Work Visa Sponsorship? No Government Clearance Required? No Job Posting End Date

Job Title: ServiceNow Business Analyst 📍 Location: India- Remote 🕒 Employment Type: Full-time 🧾 Experience Level: 5–8 years About the Role: We’re looking for a ServiceNow Business Analyst to bridge the gap between business needs and technology capabilities on the ServiceNow platform. The ideal candidate will gather requirements, define solutions, and work closely with stakeholders and technical teams to deliver scalable ServiceNow implementations across the enterprise. Key Responsibilities: Work with business units to gather, analyze, and document requirements related to ServiceNow capabilities Translate business needs into functional specifications, user stories, and process workflows Collaborate with developers and platform owners to ensure solution alignment and timely delivery Support design and testing phases of ServiceNow implementations and enhancements Facilitate workshops, UAT sessions, and end-user training Identify opportunities to optimize ServiceNow usage across ITSM, HRSD, CSM, or other modules Assist with reporting, dashboards, and performance metrics in the ServiceNow environment Ensure system documentation, process maps, and SOPs are maintained and up to date Qualifications: Bachelor’s degree in Information Systems, Business Administration, or related field 4+ years of experience as a Business Analyst, with at least 2+ years in ServiceNow projects Solid understanding of ServiceNow platform, modules (ITSM, HRSD, etc.), and capabilities Experience with Agile/Scrum methodologies and tools like Jira or Azure DevOps Ability to create clear documentation including business requirements, user stories, and process flows Strong communication and stakeholder management skills ServiceNow Certified System Administrator or Business Analyst certification is a plus Preferred Skills: Familiarity with ServiceNow reporting and analytics Experience in large enterprise ServiceNow rollouts Understanding of integration capabilities using REST/SOAP APIs Why Join Us? Work in a dynamic, tech-driven environment with global teams Opportunities to upskill and grow your ServiceNow expertise Competitive compensation and benefits Flexible work culture and remote options 🔗 Apply now to help us transform digital workflows that improve how people work!

Job Summary: We are looking for skilled ServiceNow HRSD Configurators & Admins to support and enhance our ServiceNow Human Resources Service Delivery (HRSD) implementation. You will be responsible for configuration, customization, and administration of the ServiceNow HRSD module to streamline HR processes, improve employee experience, and ensure platform efficiency. Key Responsibilities: Configure and customize the HRSD module in ServiceNow, including Case & Knowledge Management, Employee Service Center, and Lifecycle Events. Maintain and support HR Service Catalogs, workflows, forms, and integrations. Perform platform administration tasks: user management, roles/permissions, data management, system health checks. Develop and maintain HR workflows and business rules aligned with organizational HR policies. Collaborate with HR, ITSM, and other business teams for requirement gathering, impact analysis, and solution design. Conduct regular platform maintenance, updates, and support issue resolution. Support ServiceNow upgrades, patches, and testing for HRSD components. Create and maintain technical documentation and training materials. Ensure platform compliance with data privacy and security standards, especially related to employee data. Required Skills & Experience: 3+ years of experience with ServiceNow HRSD module (Configuration/Admin). Strong understanding of HR service delivery processes and best practices. Hands-on experience in configuring case management, knowledge base, service catalogs, and lifecycle events. Proficiency in ServiceNow Studio, Flow Designer, Script Includes, UI Policies, ACLs. Familiarity with Scoped Applications in ServiceNow. ServiceNow Certified System Administrator (CSA) – Required. ServiceNow HRSD Implementation Specialist – Preferred. Good analytical, communication, and stakeholder management skills. Nice to Have: Experience integrating HRSD with third-party HR platforms (e.g., Workday, SAP SuccessFactors). Familiarity with Employee Experience Portal (Service Portal) customization. Exposure to other modules like ITSM, CSM, or GRC. Knowledge of Agile/Scrum methodologies.

Job Title: ServiceNow System Analyst 📍 Location: India- Remote 🕒 Employment Type: Full-time 🧾 Experience: 5–8 years About the Role: We are looking for a skilled ServiceNow System Analyst to join our IT team and play a critical role in the administration, configuration, and enhancement of our ServiceNow platform. This role involves collaborating with business users, developers, and stakeholders to ensure ServiceNow aligns with our operational goals and business processes. Key Responsibilities: Serve as the primary point of contact for ServiceNow platform enhancements and support Analyze business requirements and translate them into ServiceNow functionalities Configure and customize ServiceNow applications including ITSM, HRSD, CSM, and/or ITOM Develop and maintain forms, workflows, reports, dashboards, and integrations Perform regular platform upgrades, patching, and ensure performance optimization Conduct testing, debugging, and provide documentation for implemented solutions Act as a liaison between technical teams and business stakeholders Ensure data integrity, security compliance, and best practices on the ServiceNow platform Provide user training and create documentation on new and existing features Qualifications: Bachelor’s degree in Computer Science, Information Systems, or related field 3+ years of experience as a ServiceNow Analyst or Administrator Hands-on experience with ServiceNow modules like ITSM, CMDB, and Incident/Change Management Strong understanding of ServiceNow platform architecture and data model Proficient in ServiceNow scripting (Glide, JavaScript), workflows, and REST/SOAP integrations ServiceNow Certified System Administrator (CSA) is a must; other certifications are a plus Excellent problem-solving, analytical, and communication skills Why Join Us? Work in a collaborative and innovative environment Be part of a growing team with opportunities for learning and advancement Competitive salary and benefits Flexible working hours and remote options available 🔗 Apply Now and be part of our digital transformation journey!

Line of Service Internal Firm Services Industry/Sector Not Applicable Specialism Operations Management Level Senior Associate Job Description & Summary At PwC, our people in business application consulting specialise in consulting services for a variety of business applications, helping clients optimise operational efficiency. These individuals analyse client needs, implement software solutions, and provide training and support for seamless integration and utilisation of business applications, enabling clients to achieve their strategic objectives. In ServiceNow consulting at PwC, you will gain extensive experience in ServiceNow applications and assist clients in optimising operational efficiency through analysis, implementation, training, and support tailored to ServiceNow software. Why PWC At PwC, you will be part of a vibrant community of solvers that leads with trust and creates distinctive outcomes for our clients and communities. This purpose-led and values-driven work, powered by technology in an environment that drives innovation, will enable you to make a tangible impact in the real world. We reward your contributions, support your wellbeing, and offer inclusive benefits, flexibility programmes and mentorship that will help you thrive in work and life. Together, we grow, learn, care, collaborate, and create a future of infinite experiences for each other. Learn more about us. At PwC, we believe in providing equal employment opportunities, without any discrimination on the grounds of gender, ethnic background, age, disability, marital status, sexual orientation, pregnancy, gender identity or expression, religion or other beliefs, perceived differences and status protected by law. We strive to create an environment where each one of our people can bring their true selves and contribute to their personal growth and the firm’s growth. To enable this, we have zero tolerance for any discrimination and harassment based on the above considerations. " Job Description & Summary: PwC is driving major change across technology including the building of a centralized model to deliver and manage technology services across the entire network of member firms. A career in PwC’s Technology and Security Operations, within Internal Firm Services, will provide opportunity to develop and support our global technology service delivery, both internally and externally. ServiceNow is the enterprise platform that enables Service Management at PwC. Using the ServiceNow platform, our team helps Internal Firm Services transform how they manage services to the business, and how the business manages services to our clients. If you are seeking an exciting career with the scope to grow your ServiceNow skills through major change on a global scale, then PwC Technology will empower you to do so. Responsibilities: What a Developer does Developers are a mainstay of product teams and are expected to have prior experience using modern, agile software development practices. They will take responsibility for the design and development of applications, writing and maintaining efficient code. They will work closely with product managers and architects to determine technical effort required for product features and be able to efficiently estimate and break work down into vertical slices. Developers have a quality first mindset, ensuring they create efficient unit tests and work alongside testers to create rapid feedback loops. Although design and coding practices are a focal point of the role, developers will be expected to have ‘T-shaped’ skills, being able to turn their hands to the practicalities of testing, support and deployment. A Developer will always look for ways to improve the efficiency of engineering practices, through methods such as pair programming, continual refactoring and feature toggling Senior Developers will not be afraid to explore new ways of working for the team to increase quality, stability and cadence of delivery. A Developer Works Within Product Teams To: Design and develop high quality products using modern engineering practices Introduce techniques to ensure that high quality code can be delivered quickly and efficiently through automation and modern software engineering practices and tools, such as: Effective branching strategies Efficient, lean test automation frameworks Utilizing automated code scanning tools Providing quick effective quality feedback Ensure support items are rapidly triaged and managed Work with DevOps engineers and test engineers to embed practices in the team which enable consistent predictable, fully tested deployments Directly lead and mentor developers and test engineers on all of the above Engage with stakeholders to understand user stories and determine requirements Provide guidance on what is configuration vs customization with a focus on solutions that remain close to out of box functionality as possible. Customize and develop ServiceNow applications and support rollout of new applications and modules. Configure Application UIs and Workflows Demonstrate understanding of application modules including ITSM, HRSD, Self-service Portal, Virtual Assistance, Integration’s hub and ATF. Create custom reports and dashboards with supporting metrics and KPIs that adhere to best practices and have a high focus on impact to instance performance Collaborate with other ServiceNow administrators and developers to develop effectively with a global focus Be diligent in maintaining consistency in code alignment across instances and in clean code in update sets Proactively identify system deficiencies in the ServiceNow instances and provide solutions to remediate Ensure that configuration is consistent across development, testing, and production environments. Mandatory Skill Sets: 2+ years of experience working in a development role for a ServiceNow Platform. 1+ years of experience as a ServiceNow administrator. Experience in transitioning technology from locally focused to centralized technology service organization. Experience with ITSM, ITBM, HRSD, Integration Hub or Service Portal modules within ServiceNow Understanding of RESTful Web Service and APIs. IT and Security management best practice (ITIL, COBIT, ISO standards). Experience developing workflows and supporting service technology teams Experience in developing solutions in JavaScript and Glide Preferred Skill Sets: Desired Certifications: ITIL Foundations Certification ServiceNow Developer Certification(s) A Developer needs specific technical skills. Strong understanding of ServiceNow - essentially holding the SNow ITSM Implementer Certification Best practices Core table structures Common SN APIs and Script Includes Scoped applications and SN store applications/plugins, including application upgrades Years Of Experience Required: 2+ yrs Education Qualification: Bachelors Education (if blank, degree and/or field of study not specified) Degrees/Field of Study required: Bachelor Degree Degrees/Field Of Study Preferred: Certifications (if blank, certifications not specified) Required Skills ServiceNow Platform Optional Skills Accepting Feedback, Active Listening, Agile Methodology, Analytical Thinking, Application Security, Communication, Configuration Management (CM), Creativity, Cybersecurity, Embracing Change, Emotional Regulation, Empathy, Enterprise Architecture, Human Resources (HR) Consulting, Inclusion, Intellectual Curiosity, IT Change Management, Learning Agility, Optimism, Risk Compliance, Self-Awareness, ServiceNow Customer Service Management (CSM), ServiceNow Ticketing Tool, Teamwork, Well Being Desired Languages (If blank, desired languages not specified) Travel Requirements Not Specified Available for Work Visa Sponsorship? No Government Clearance Required? No Job Posting End Date

We are actively looking for ServiceNow developers for a REMOTE role. Years of experience: 5+ years Must have: Active CSA certificate **Looking for immediate joiners** Responsibilities: Be accountable for designing, building, and deploying solutions, monitoring systems, and developing integrations with other applications. Provide subject matter expertise pertaining to design, development, and implementation within the ServiceNow platform based on ServiceNow and industry specific best practices to minimize customizations and drive continual service improvement. Provide hands-on development, responsible for helping our stakeholders to adopt solutions that drive business outcomes and gain return on investment in the ServiceNow platform. Generate and maintain technical design and configuration documents. Maintain knowledge and understanding of the latest ServiceNow features and product offerings. Determine how best to leverage tools and techniques involving infrastructure as scripting, configuration management, automated testing, and other DevOps techniques to improve delivery quality, speed and experience. Provide technical guidance and serve as an escalation point for the production support team. Proactively identify potential issues, troubleshoot issues, perform root cause analysis, and provide solutions for problems. Actively take ownership to address issues and solve problems, understanding up and downstream impacts and designing/delivering solutions appropriately. Interested? Please share your CV on akarlekar@teksystems.com

Job Title: ServiceNow Enterprise Architect Location: India-Remote Employment Type: Full‑time Exp: 10+ Years About the Role: We’re looking for an experienced ServiceNow Enterprise Architect to lead architecture strategy and delivery across complex, global implementations. You’ll shape the technical vision, manage integrations, enforce governance, and drive transformative digital roadmaps. Responsibilities: Define and evolve the enterprise-wide ServiceNow architecture platform. Lead integration with ERP, CRM, OSS/BSS, and other core systems. Develop and communicate architecture blueprints, roadmaps, and governance protocols. Execute executive-level workshops and governance reviews. Ensure technical compliance with security, data, and scalability standards. Drive continuous improvement based on emerging platform trends. Mentor internal teams and support proposals, demos, and architectural thought leadership. Qualifications: 8+ years of IT experience (at least 5+ specializing in ServiceNow architecture). Proven experience with multiple ServiceNow modules like ITSM, ITOM, CSM, HRSD, etc. Certifications: Certified System Administrator, CIS‑ITSM, CIS‑CSM or Master Architect preferred. Strong experience with integration design, governance, and enterprise frameworks (e.g. TOGAF, TMForum). Exceptional communication skills—comfortable engaging with stakeholders at all levels. Track record of architecting scalable, secure solutions for large enterprises. Why Join Us? Drive digital transformation, engage with executive stakeholders, and architect enterprise‑scale platforms that power future-ready organizations. Excellent compensation, flexibility, and opportunities to shape innovation within a cutting-edge technology ecosystem.

Job Title: ServiceNow Project Manager Location: India- Remote) Employment Type: Full-time Experience Level: 10+ years About the Role: We are seeking a seasoned ServiceNow Project Manager to oversee strategic implementation programs, ensuring timely delivery, scope compliance, and stakeholder satisfaction. This role will interact with executive clients, cross-functional delivery teams, and ServiceNow technical experts to deliver high-impact ITSM and other enterprise solutions. Key Responsibilities: Drive full lifecycle ServiceNow implementations across modules such as ITSM, CMDB, ITOM, HRSD, etc. Define project scope, timelines, milestones, and communication cadence in collaboration with business and technical stakeholders Facilitate kickoff sessions, governance, testing, go-live, and post-implementation support Manage scope changes and financials under fixed-price agreements, ensuring timely change order process and profitability alignment Qualifications: 5‑8 years of IT project management experience with a minimum of 2 years focused on ServiceNow/integrations Excellent knowledge of ServiceNow modules and PPM tools like MS Project, Jira, or Smartsheet Proven ability to manage stakeholders, report project health metrics, and deliver projects within scope, time, and budget PMP or similar certification preferred Excellent verbal and written communication skills Why join us? You’ll lead transformation initiatives, collaborate with global clients, and drive business value through technology modernization. Our team values leadership, integrity, and delivering excellence under pressure in dynamic environments.

POSITION DESCRIPTION: The candidate will support the Policies & Procedures and Training (PP&T) team in general functions and administration of the policy, procedure and training management processes through systems (Cornerstone, ServiceNow, Asana, and Excel), and other PP&T priorities and initiatives as appropriate. The candidate will be expected to: Support the Global Head of Policies & Procedures and Training and the Learning & Development Training group to help in assigning and managing the administration of Legal and Compliance-owned training. Generate regular and ad-hoc training status reports using the Learning Management System (LMS) (Cornerstone). Work with the PP&T team to manage policy, procedure and training initiatives using project management tools and relevant systems (i.e., posting documents to ServiceNow and Confluence, Asana project management, etc.). Collect data and provide metrics regarding policy, procedure and training initiatives. Liaise with internal colleagues and/or translation companies to facilitate the translation of policies into various languages in accordance with relevant regulations and/or internal needs. Provide updates to and prepare reports for the Global Head of Policies & Procedures and Training as needed. Adapt and reprioritize when deadlines change or regulatory issues arise and be comfortable with some early morning/late night meetings on occasion due to the range of time zones in which Morningstar operates. REQUIREMENTS: Bachelor’s degree required. Minimum of 3 years of experience, ideally in a compliance, training and/or regulatory role (. Experience working with systems/software/technology platforms/Learning Management Systems (e.g., Cornerstone, Asana, Confluence, Teammate, MyComplianceOffice, Power Bi, in-house systems, etc.). Strong project management skills and fluency with Excel (macros, pivot tables, etc.) to manage data and produce reports. Strong communication skills (verbal and written) in English, with the ability to adapt for different audiences. Strong analytical and investigative skills, critical thinking skills, and sound judgment. Ability to manage multiple projects concurrently, in conjunction with Compliance and other groups as needed. Ability to interact with employees at various levels of an organization and across geographies. Experience with corporate policies, procedures, and/or a training program a plus. A team player with a positive, proactive and collaborative attitude. Morningstar is an equal opportunity employer. Morningstar’s hybrid work environment gives you the opportunity to work remotely and collaborate in-person each week. We’ve found that we’re at our best when we’re purposely together on a regular basis, at least three days each week. A range of other benefits are also available to enhance flexibility as needs change. No matter where you are, you’ll have tools and resources to engage meaningfully with your global colleagues. I10_MstarIndiaPvtLtd Morningstar India Private Ltd. (Delhi) Legal Entity

Job Description: The Team: India finance team is an exciting and challenging place that manages and / or executes the stewardship, control, reporting, tax compliance and decision support functions for the India region. The team touches almost every operational area of the organization with almost every activity translating into financial actions, implications or decision support. A gist of various activities performed by the team: Accounting and validations: Employee compensation – payroll review, cost accruals and costs accounting, Expense accounting, Employee reimbursements, Intercompany cross charge, Monthly and periodic reporting Compliances: Income Tax, including corporate tax, transfer pricing, withholding taxes, and Compliance support to other functions such as secretarial and T&C (other payroll taxes) End to end Payroll processing including employee related statutory compliances (PF/ PT/ ESIC/LWF/S&E etc) Decision support on various organizational options, providing commercial-legal support. Ensuring financial controls and a risk management framework. Dissemination of financial and management information, Budgeting/forecasting,g Banking operations Responsibilities: We are looking to hire an energetic and driven individual with prior experience of handling end-to-end payroll for an organization of around 3000 employees. The goal is to provide a seamless experience to employees from a payroll perspective to ensure timely credit of salaries every month The role will be responsible for a combination of the following activities as assigned from time to time Payroll Assist in payroll processing for Morningstar India Operations by Assisting in preparation and validations of payroll inputs from the HRIS system and the ServiceNow ticketing system. Working with our payroll vendor to make sure that salary processing is done as per set timelines. Resolving employee queries on ServiceNow – our online HR ticketing system – by working closely with other teams. Responsible for conducting the first level of validation of payroll output files to ensure accurate processing of payroll transactions, including salaries, benefits, taxes, and other deductions, including timely full & final settlement of exits. Conduct Monthly Payroll Office Hours to address additional payroll queries, if any. Helping with payroll-related weekly employee induction and ensuring all the employee-related documents pertaining to payroll have been duly updated/ uploaded to the Payroll Vendor systems as needed. Assisting in coordination for year-end payroll processing, along with helping in communications with employees on Investment Proofs. Assist in timely full & final settlement of ex-employees, as per set TAT. Assist in payroll accounting and responsible for uploading all necessary payroll entries in Oracle , maintaining the necessary supporting document trail, preparing GL reconciliation, commenting on variance file, and Blackline reporting. Provide Annual Actuarial Valuation data to the Actuary and Gratuity, Leave, and Sabbatical provisioning. Well-versed with the filing of Quarterly and Annual TDS returns and issuance of Form 16 Working with our Food coupon vendor partner for timely food voucher uploads on the Vendor portal and handling employee queries. Working with our NPS vendor partner for the timely upload of NPS contribution on a monthly basis and handling employee queries. Develop, implement payroll processes to ensure adherence to internal controls, efficiency, and a great employee experience. Drive cross-functional coordination and communications to help achieve seamless payroll processing. Vendor management and timely vendor invoice payment. Compliances: Assist in sending data to labour law consultants for timely payments towards statutory taxes like PF/PT/ESIC/LWF/ Income Tax, and any other statutory payments Ensuring that Monthly registers as required for PF, PT, ESIC & LWF are duly maintained under applicable Labour laws. Coordinating with labour law consultants to ensure the necessary filing of various Labour law forms Assisting in any inspection related to PF, PT, ESIC & LWF Assisting is providing the necessary information as requested by internal and external auditors Responsible for liaising with Government authorities - PF, PT,ESIC, Labour office, etc Requisites: A Bachelor's degree in Human Resources/ Finance with relevant experience in payroll of 4-5 years. Logical, analytical, and process-oriented. Good communication skills. Should be well-versed in advanced Excel, Power BI, and PowerPoint. Organised, result-oriented. Should be a good team player with the ability to collaborate across teams. Morningstar is an equal opportunity employer Morningstar’s hybrid work environment gives you the opportunity to work remotely and collaborate in-person each week. We’ve found that we’re at our best when we’re purposely together on a regular basis, at least three days each week. A range of other benefits are also available to enhance flexibility as needs change. No matter where you are, you’ll have tools and resources to engage meaningfully with your global colleagues. I10_MstarIndiaPvtLtd Morningstar India Private Ltd. (Delhi) Legal Entity

Job Description The Team: The People & Culture team (hereby called P&C) supports the development and growth of talent by effectively implementing HR strategies in India, enhancing organizational effectiveness. The Global HR Shared Services (GSS) team, part of the People & Culture Operations domain, provides centralized HR operations support across global offices. The Role: We are looking for an experienced HR professional who possesses strong expertise in HR Operations, HR Systems, and Shared Services. The ideal candidate should have hands-on experience with Workday transactions, ServiceNow case management, and advanced Excel skills, making them adept at managing HR data, reporting, and process enhancements. This role is based in Navi Mumbai (Vashi) and reports to the Manager, Global HR Shared Services. What We Need From You: 1-3 years of relevant experience in HR Operations, Shared Services, or Client/Customer Service roles. Proficiency in Workday transactions (hire-to-retire processes, employee data management, job requisitions, and workforce updates). Experience with ServiceNow or similar case management systems for handling employee queries and HR requests. Strong Excel skills (basic & advanced formulas, VLOOKUP, Pivot Tables, Data Validation, Macros preferred) for HR reporting and data analysis. Bachelor’s or master’s degree in HR, Business Administration, or a related field. Excellent communication skills to interact with diverse global stakeholders. Analytical and problem-solving mindset to identify and improve HR processes. Ability to maintain high discretion and confidentiality when handling sensitive employee data. Tech-savvy with experience using MS Office applications (Excel, Outlook, Teams, PowerPoint, Zoom). What You Will Do: HR Operations & Employee Support Manage and resolve employee queries related to policies and HR processes. Process HR transactions in Workday (job requisitions, hiring, transfers, terminations, organizational changes, and data updates). Maintain data accuracy and compliance through quality audits and governance. Process Improvement & Case Management Utilize ServiceNow to track and resolve employee queries efficiently. Identify and implement process automation and operational efficiencies. Provide cross-functional support to HR Business Partners, Talent Management, and Total Rewards teams. Data & Reporting Create and manage HR reports using Excel (Pivot Tables, VLOOKUP, Advanced Formulas). Generate monthly and quarterly dashboards for internal teams and leadership. Collaborate with Legal, Compliance, and Finance teams for data-related requests. HR Service Delivery & Project Support Contribute to centralizing and standardizing HR processes for better efficiency. Support process transitions and ensure scalability of HR operations. How You Will Benefit: Career Growth & Learning: Opportunity to work with a global HR team and learn from experienced professionals. Competitive Pay & Benefits: Rewards, recognition programs, and learning support. Skill Enhancement: Hands-on experience with Workday, ServiceNow, and advanced Excel reporting. Global Exposure: Collaborate with teams across multiple regions and gain international HR experience. Morningstar is an equal opportunity employer committed to fostering an inclusive and innovative work culture. Morningstar’s hybrid work environment gives you the opportunity to work remotely and collaborate in-person each week. We’ve found that we’re at our best when we’re purposely together on a regular basis, at least three days each week. A range of other benefits are also available to enhance flexibility as needs change. No matter where you are, you’ll have tools and resources to engage meaningfully with your global colleagues. I10_MstarIndiaPvtLtd Morningstar India Private Ltd. (Delhi) Legal Entity

Job Title: Job Title: Remote/Service Desk Engineer Location: Greater Noida Experience Required: Minimum 1.5 Years Qualification: Graduate or Technical Diploma (Polytechnic) Package : 3.24LPA (21.4K in hand) Communication : Excellent Job Summary: We are looking for a skilled and customer-focused Remote/Service Desk Engineer with at least 1+ years of hands-on experience in IT support. The ideal candidate will have strong troubleshooting skills, good communication abilities, and a proactive approach to resolving technical issues remotely or onsite. Key Responsibilities: Provide remote technical support for desktops, laptops, and IT peripherals. Troubleshoot hardware and software issues, including Windows OS, MS Office, and Outlook. Manage and respond to service requests via a ticketing tool (e.g., ServiceNow, Zendesk, or similar). Ensure timely resolution of technical issues while maintaining high customer satisfaction. Perform installation, configuration, and support of end-user devices. Maintain accurate documentation of issues and solutions. Escalate unresolved issues to higher-level support teams as needed. Required Skills: Good knowledge of desktop/laptop troubleshooting. Proficiency with ticketing tools and email clients like Outlook . Basic understanding of networking and remote access tools. Good verbal and written communication skills . Ability to work independently and under pressure. Customer-oriented mindset with a focus on timely issue resolution. Qualifications: Graduate (Any Stream) or Diploma in Computer Science / IT / Electronics (Polytechnic) Minimum 1 years of relevant experience in desktop support, service desk, or remote IT support roles Contact details: Suman Sharma hrdhelpdesk1@raspl.com