ServiceNow Engineer (7+ Years experience)Freelance Panelist

Role Overview:

ServiceNow professional (7+ years)

technically strong freelancers

Key Responsibilities:

• Conduct

  live technical interviews

  and evaluations over video calls (aligned to EST hours)
• Assess candidates’ practical expertise in:
• Core ServiceNow modules (ITSM, CMDB, Discovery, Incident/Change/Problem)
• Custom application development & configuration
• Client/Server-side scripting (JavaScript, Business Rules, UI Policies, Script Includes)
• Integrations (REST/SOAP APIs, Integration Hub)
• Flow Designer, Service Portal, ACLs, ATF, and CI/CD practices
• Review coding tasks and scenario-based architecture questions
• Provide detailed, structured feedback and recommendations to the hiring team
• Collaborate on refining technical evaluation criteria if needed
• 
  

• Required Skills & Experience (Advanced Technical Expertise):

• 
  

• 10+ years of extensive hands-on experience

  with the ServiceNow platform in enterprise-grade environments
• Strong command over

  ServiceNow Core Modules

  : ITSM, ITOM, CMDB, Asset & Discovery, Incident/Change/Problem/Knowledge Management
• Proven expertise in

  custom application development

  using scoped apps, App Engine Studio, and Now Experience UI Framework
• Deep proficiency in

  ServiceNow scripting

  , including:

• Server-side

  : Business Rules, Script Includes, Scheduled Jobs, GlideRecord, GlideAggregate

• Client-side

  : UI Policies, Client Scripts, UI Actions, GlideForm/GlideUser APIs

• Middleware logic

  for cross-platform communication and custom handlers
• Experience implementing

  Access Control Lists (ACLs)

  with dynamic filters and condition-based restrictions
• Expert in

  Service Portal customization

  using AngularJS widgets, Bootstrap, and custom REST endpoints
• Proficient in

  Integration Hub

  ,

  Custom REST/SOAP APIs

  , OAuth 2.0 authentication, MID Server integrations, external system integration (e.g., SAP, Azure, Jira, Dynatrace, etc.)
• Hands-on with

  Flow Designer

  ,

  Orchestration

  , and

  Event Management

• Expertise in

  ServiceNow CMDB

  , CI Class modeling, reconciliation rules, identification/normalization strategies, and dependency mappings
• Familiarity with

  ServiceNow Performance Tuning

  : Scheduled Jobs optimization, lazy loading, database indexing, client/server execution efficiency
• Working knowledge of

  Automated Test Framework (ATF)

  and integration with

  CI/CD pipelines

  (Jenkins, Git, Azure DevOps)
• Understanding of

  ServiceNow DevOps

  , version control, scoped app publishing, and update set migration best practices
• Knowledge of

  Security Operations (SecOps)

  and

  Governance, Risk & Compliance (GRC)

  is a plus
• Experience guiding architectural decisions, governance models, and platform upgrade strategies
• Prior experience conducting

  technical interviews, design evaluations

  , or acting as a

  technical SME/panelist

• Excellent

  communication and feedback documentation skills

  — able to clearly explain technical rationale and candidate assessments
• Comfortable working independently and engaging with global stakeholders during

  USA EST hours (after 8 PM IST)