Service Coordinator – Clinical Diagnostics

Position Title: Service Coordinator (CD)

Base Location:

Primary Role:

Service Coordinator

Key Responsibilities:

• Coordinate with vendors, principals, and logistics service providers for incoming and outgoing shipments.
• Ensure proper dispatch of spare parts and service tools to customer sites in collaboration with engineers and application specialists.
• Coordinate with Service Lead for all dispatches related to sites.
• Prepare accurate shipping and return documentation and ensure record maintenance for legal and audit compliance (including AWB, invoices, POs, PODs).
• Liaise with the accounts department regarding payments to vendors/principals and customs duty clearance.
• Manage inventory records, including processing unused spare parts returns and raising credit notes.
• Maintain AMC/CMC status and raise invoices accordingly; follow up on overdue payments and inform service engineers.
• Generate and compile reports such as service reports, spare parts consumption, and stock updates for internal and principal use.
• Track billing status and coordinate with accounts for advance or pending payments.
• Manage service and application team expense documentation and ensure timely submission.
• Coordinate calibration of service tools and the export or disposal of faulty or defective instruments.
• Provide support during internal or statutory audits by coordinating with stores and accounts teams.

Skills & Competencies:

• Strong coordination and communication skills
• Excellent documentation and organizational abilities
• Proficient in MS Office and service documentation tools
• Familiarity with logistics/shipping processes
• Knowledge of AMC/CMC billing and service operations is preferred.

Qualification:

• Graduate in any discipline (preferred: Logistics, Business Administration, or related field)

Experience:

• 3–6 years of relevant experience in service coordination or logistics handling