Senior Systems Engineer

2 - 4 years

0 Lacs

Posted:2 days ago| Platform: Linkedin logo

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Work Mode

On-site

Job Type

Full Time

Job Description

Job Summary

We are seeking a Senior Systems Engineer with 2 to 4 years of experience to join our team. The ideal candidate will have expertise in Dynatrace ITIL V4 Service Now and Unix with a strong background in Retail Banking. This hybrid role involves rotational shifts and does not require travel. The candidate will play a crucial role in maintaining and optimizing our systems to ensure seamless operations.

Responsibilities

  • Oversee the monitoring and performance of systems using Dynatrace to ensure optimal functionality.
  • Provide support and troubleshooting for Unix-based systems to maintain system integrity.
  • Utilize Service Now for incident management and service requests to ensure timely resolution.
  • Implement ITIL V4 practices to enhance service delivery and operational efficiency.
  • Collaborate with cross-functional teams to address system issues and improve performance.
  • Conduct regular system audits and generate reports to identify areas for improvement.
  • Develop and maintain documentation for system configurations and procedures.
  • Ensure compliance with industry standards and best practices in Retail Banking.
  • Participate in rotational shifts to provide 24/7 support and ensure system availability.
  • Assist in the planning and execution of system upgrades and migrations.
  • Provide training and support to junior team members to enhance their technical skills.
  • Engage in continuous learning to stay updated with the latest technologies and industry trends.
  • Contribute to the overall success of the company by ensuring reliable and efficient system operations.

Qualifications

  • Must have experience with Dynatrace for system monitoring and performance optimization.
  • Required to have a strong understanding of ITIL V4 practices for service management.
  • Should possess hands-on experience with Service Now for incident and service request management.
  • Must be proficient in Unix for system support and troubleshooting.
  • Nice to have experience in Retail Banking to understand domain-specific requirements.
  • Required to have excellent problem-solving skills and attention to detail.
  • Should have strong communication skills to collaborate effectively with team members.

Certifications Required

ITIL V4 Foundation Certification Dynatrace Associate Certification

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Teaneck New Jersey

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