Senior Software Engineer

About Chubb

Chubb is a world leader in insurance. With operations in 54 countries and territories, Chubb provides commercial and personal property and casualty insurance, personal accident and supplemental health insurance, reinsurance and life insurance to a diverse group of clients. The company is defined by its extensive product and service offerings, broad distribution capabilities, exceptional financial strength and local operations globally. Parent company Chubb Limited is listed on the New York Stock Exchange (NYSE: CB) and is a component of the S&P 500 index. Chubb employs approximately 40,000 people worldwide. Additional information can be found at: www.chubb.com .

About Chubb India

At Chubb India, we are on an exciting journey of digital transformation driven by a commitment to engineering excellence and analytics. We are proud to share that we have been officially certified as a Great Place to Work® for the third consecutive year, a reflection of the culture at Chubb where we believe in fostering an environment where everyone can thrive, innovate, and grow

With a team of over 2500 talented professionals, we encourage a start-up mindset that promotes collaboration, diverse perspectives, and a solution-driven attitude. We are dedicated to building expertise in engineering, analytics, and automation, empowering our teams to excel in a dynamic digital landscape.

We offer an environment where you will be part of an organization that is dedicated to solving real-world challenges in the insurance industry. Together, we will work to shape the future through innovation and continuous learning.

Position Details

• Job Title : IT Operations Change Manager
• Function/Department : Technology
• Location : Hyderabad – Work From Office
• Employment Type : Full-time
• Reports To : SureshBabu Talasila

Role Overview
Responsibilities:

This position is responsible for providing management oversight and coordination of IT operational activities for Chubb’s

Infrastructure as it relates to Change Management. Specifically, the Change Manager will have accountability for managing Requests that will either be a Change Ticket or will become one within the Technology Operating Center. The candidate in this role will be accountable for:

• Leading and guiding team members
• Responsible for the quality and integrity of the process
• Ensure quality of the ticket/task
• Ensure disciplines/processes are followed throughout the organization
Coordinates efforts of all Change Analysts, including suppliers and external teams, to ensure ticket accuracy, management/technical approver sign-off and ultimately will review/sign-off for the Change Advisory Board (CAB)

In addition to the above, the Change Manager will be working closely various Infrastructure Managers/Leaders within North America and EMEA in ensuring the Policies and Procedures are being followed. The Change Manager will be responsible for running our weekly (CAB) Change Meeting. The Change Manager will produce daily reports identifying outstanding change tickets, produce weekly reports for upcoming changes, monthly reports on statistics of how we achieved our goals/objectives/SLAs as it relates to Change Management. Very familiar with the Service Now Ticketing Tool.

Further responsibilities include providing expertise in technology support and analysis from a change perspective, as it relates to day-to-day business functions, project coordination for infrastructure deployments, vendor partner activities, communication development for operational related activities, and driving resolution to infrastructure related issues impacting the end user community. The Change Manager will need to dig down into the different changes and work with the appropriate subject matter experts (SMEs) to identify any conflicts with the task/change.

This role requires being proficient with the Service Now ITSM tool.

The following are additional key responsibilities. Within each of these functions, the candidate will work closely with North America Infrastructure Managers in accordance with the associated governance processes.

Technology Support

• Is a member of the Incident, Problem & Change (IPC) Management Team within the Technology Operating Center.
• Familiar with various technology platforms including Mainframe, Open Systems, Storage, Windows and Linux
• Familiar with architecture of On-Prem as well Cloud Infrastructure processing.
• Helping coordinate various groups to eliminate systemic problems and avoid repeat occurrences.
• Interaction with appropriate vendor partners ensuring that true “Root Causes” are identified and remediated.

Compliance

• Accountable for adhering to compliance and audit related needs.
• This is a Key component for Audit and Compliance

Service Excellence

• Accountability for ensuring IT service delivery restoration in a timely manner.
• Participant in clear, concise communication and providing management with necessary updates in a timely manner.
• Evaluates service reports and proactively identifies and pursues required corrective actions in problem areas.

IT Partnership

• Leverages the broader IT organization to communicate and deliver business value.
• Facilitates business discussions that position IT to meet the on-going needs of business partners.

Developing and Implementing Change Management Strategies

• Creating comprehensive plans for large scale implementations
• Identifying process improvements

Change Resistance Management

• Identifying and addressing potential resistance to change
• Ensuring that Stakeholders are engaged, and concerns are addressed

Knowledge Management

Documentation of best practices, tools, and methodologies to support ongoing change management efforts