Senior Manager - Engineering

There’s another option. Freshworks. With a fresh vision for how the world works.

At Freshworks, we are building the future of customer and employee engagement. Our Platform is the bedrock upon which our products are built, enabling thousands of businesses to champion their customers daily. We are looking for a visionary technology leader to take the charge of our Platform group, a leader who makes bold moves and inspires their teams to set high standards for craftsmanship, resilience, and scale.

As the Senior Director of Engineering for Platform, you will be empowered to make an impact by owning the strategic vision and technical execution for all core services. You will lead a world-class organization of engineers and managers, fostering a culture of innovation and collaboration where we win as one team. This is a pivotal role with the opportunity to influence our entire product portfolio and deliver the speed and reliability our customers depend on.

What You'll Do (Responsibilities)

• Lead & Inspire

• Own the Platform Vision

• Execute with Excellence

• Drive Technical & Architectural Strategy

• Collaborate to Win

• Champion Innovation & Quality

Qualifications

• A Bachelor’s or master’s degree in computer science, engineering, or a related field.
  

• 12+ years of progressive experience in software engineering, with a proven track record of at least 5 years in a senior leadership role (manager or above) managing platform or core infrastructure teams.
  

• Demonstrable experience building, scaling, and leading high-performing product and engineering organizations in an enterprise SaaS environment.
  

• A strong technical foundation in building and operating large-scale, distributed systems on public cloud platforms (e.g., AWS, Azure, GCP).
  

Skills Inventory

• Leadership & Talent Management:
  

  • Inspirational Leadership & Mentorship
    

  • Talent Acquisition & Retention
    

  • Organizational Design & Scaling
    

  • Performance Management & Career Development
    

• Technical & Architectural Acumen:
  

  • Cloud Computing & Microservices Architecture
    

  • Large-Scale Distributed Systems Design
    

  • DevOps, CI/CD, and SRE Principles
    

  • Data Security & Compliance Frameworks
    

• Strategic & Business Acumen:
  

  • Long-Term Strategic Planning & Vision Setting
    

  • Roadmap Development & Prioritization
    

  • Budget & Resource Management
    

  • Data-Driven Decision Making & KPI Management
    

• Execution & Collaboration:
  

  • Agile & Iterative Development Methodologies
    

  • Cross-Functional Influence & Stakeholder Management
    

  • Exceptional Communication & Interpersonal Skills
    

  • Problem-Solving & Crisis Management
    

Additional Information

At Freshworks, we are creating a global workplace that enables everyone to find their true potential, purpose, and passion irrespective of their background, gender, race, sexual orientation, religion and ethnicity. We are committed to providing equal opportunity for all and believe that diversity in the workplace creates a more vibrant, richer work environment that advances the goals of our employees, communities and the business.