Posted:3 weeks ago|
Platform:
Work from Office
Full Time
Project Planning, Tracking, & Reporting • Contribute into the initial coding estimates. • Support the team in project planning activities and in evaluating risks. • Communicate regularly with the team about development changes, scheduling, and status. Design • Understand assigned detailed (LLD) design and do code development Responsibilities: Responsible for the functional specification, technical design, implementation, and support of Oracle Service Cloud Solutions. Connect PHP – Custom Scripts and CPM (object event handlers). All Agent Desktop/BUI configuration areas. Integrate new and maintain existing integrations of Oracle Service Cloud with third party applications and systems. Implement Add-Ins using BUI framework. Customize and extend the Oracle Service Cloud / RightNow application utilizing custom objects, custom fields, Add-ins, and Oracle Service Cloud APIs. Prepare clear and concise reports, dashboards, and data extracts. Extending, customizing, and developing OSC Widgets. Exhibit a strong understanding of connect PHP and REST APIs, effectively integrating them with various applications. Participate in project management and planning, provide guidance and leadership on Oracle Service Cloud-related project planning and activities. Experience & Qualifications: Minimum 4 years of experience in oracle service cloud application. Been part of minimum 2 successful implementation of Oracle Service Cloud/RightNow application. Excellent problem-solving abilities paired with a collaborative approach to teamwork. Location: This position can be based in any of the following locations: Gurgaon For internal use only: R000106757
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