Senior Assistant Vice President

Basic Function We are seeking a dynamic and experienced Senior Assistant Vice President (Sr. AVP) to lead and manage operations for our Lloyd’s of London insurance portfolio. This role demands deep domain expertise in the London Market, a strong grasp of delegated authority models, and the ability to lead high-performing teams across complex client environments. The incumbent will be responsible for ensuring operational excellence, client satisfaction, and continued growth in this strategic segment. Plan, develop and execute the operational strategy for the business unit to ensure client satisfaction, revenue growth and profitability for the business unit. Ensure efficient service delivery, revenue management, operational planning, and mining within existing clients for new business opportunity through sustained delivery. There will be an added responsibility to work on account management related areas viz. Account Planning, Updating account plan with actions and governance and strategic review for the future growth of the account Essential Functions Operational Leadership: Oversee end-to-end service delivery for Lloyd’s of London operations, including binder management, bordereaux processing, claims handling, and policy administration. Client Engagement Act as the primary operational point of contact for Lloyd’s and London Market clients; ensure proactive communication, issue resolution, and strategic account management. Process Optimization Drive continuous improvement initiatives, automation opportunities, and operational efficiencies while maintaining a strong compliance framework. People Management Lead, mentor, and develop a team of managers and associates; foster a culture of performance, accountability, and domain specialization. Compliance & Risk Management Ensure adherence to Lloyd’s regulatory standards, data quality controls, and contractual SLAs. Transition & Transformation Support or lead transitions of new processes/accounts into operations; design and implement operating models aligned to client requirements. Stakeholder Management Collaborate closely with internal leadership, technology partners, and support functions to ensure alignment of delivery with strategic goals. Primary Internal Interactions All functions/ Departments, Senior Leadership, Operations Team Primary External Interactions Client/ Business Stakeholders Organizational Relationships Reports To : Shalin Desai (VP3) Supervises : Lego Operations Skills Technical Skills Develop Account Plans, execute the action plan and organize governance going forward. Apply Transformation Solutions Framework within operations Look to apply technology to deliver value to client e.g. RPA, Language neutralization etc. Look for opportunities to deliver additional savings for the clients Deliver operational efficiency improvements for both EXL and Client Assistance in business development within US Business Development as required Process Specific Skills Soft skills (Desired) Soft Skills (Minimum) Education Requirements Graduate – Minimum Qualification Show more Show less