SAP SF Lead

About The Job

Desired Skills

• Incident Solving – Providing resolution on Tickets logged by the customer through the CRM tool or the Expert Chat channel.
• Calling End Business customers and working on Chat support to provide resolution on their raised incident.
• Knowledge Transfer – Technical Upscaling of self and with the competency to groom team members.
• Understanding of incident solving process.
• Able to self-develop, be a team player & collaborate with global counterparts and customers.
• Quality-focused, results-driven and has intercultural sensitivity as well as an understanding of global customers and business etiquettes.
• Ability to manage customer escalations.
• Able to successfully manage a number of simultaneous technical issues.
• Has an end-to-end implementation and support knowledge of EC / Onboarding and Recruiting Management.
• Should be able to create wizard and country specific panels.
• Must have the knowledge of compliance forms and PDF forms available.
• Experience on troubleshooting with notifications and audit trail.
• Should be able to analyze the requirement based on the system configuration.
• Good to have Superadmin knowledge and roles-based permission exposure.
• Should be able to write an advanced condition to trigger the desired process.
• Integration knowledge from recruiting-to-onboarding and onboarding-to-employee central.
• Sound knowledge of field mapping of MDF object and picklist.
• Deep understanding in ONB 1.0 and/or 2.0 modules.
• Experience in XML, Data Model, MDF, Workflow, and RBP.
• Experience in Integration with EC/ONB/RCM Position Management Business.
• Engage with the business segments and internal stakeholders to capture SuccessFactors Employee Central requirements.
• Work closely with transaction analysts, SMEs, and the internal stakeholders associated with IT.
• External presence.
• Participate in technical forums and other appropriate events.
• Willingness to cross-train across other SF application areas (technical, not end-user) and/or other employee-facing products that integrate with the SAP SF suite.
• An understanding of Information Technology and the linkage between business processes, people and SAP HR systems.