Job Title: Recruitment Operations & Delivery Manager
Location: RemoteEmployment Type: Full-timeRegions: APAC and EMEA
About Us
Teknowiz is a fast-growing staffing agency specializing in contract and permanent talent solutions across regions/industries. We are seeking a hands-on Recruitment Operations & Delivery Manager to lead process excellence, ensure high-quality client submissions, and maximize delivery team performance.
Role Summary
This role combines recruitment operations leadership with delivery ownership. You will act as a central point of coordination between recruiters and clients — ensuring only vetted, quality candidates are submitted and that our internal processes scale efficiently.
Key Responsibilities
Resume Qualification & Submission Management
- Review and approve resumes before submission to clients, ensuring alignment with job descriptions and quality standards
- Act as a gatekeeper to ensure only the most suitable candidates are sent forward
- Standardize resume formats, client notes, and submittal communication
Candidate Delivery Oversight
- Manage the end-to-end delivery lifecycle — from sourcing status and interviews to offer and onboarding
- Maintain delivery trackers, drive closure timelines, and follow up on client feedback
- Proactively identify at-risk pipelines and suggest corrective actions
Team Productivity & Performance
- Set and monitor recruiter KPIs (submissions, interviews, closures, TAT)
- Conduct weekly reviews and performance check-ins with recruiters
- Identify training needs, tools, or process gaps that hinder productivity
Operations & Process Optimization
- Own recruitment process documentation, workflows, and SOPs
- Administer ATS/CRM platforms; ensure adoption and data hygiene
- Automate repetitive tasks and optimize team collaboration using tools like Sheets, ATS automations, scheduling apps, etc.
Reporting & Stakeholder Communication
- Generate weekly and monthly dashboards for management and client reporting
- Forecast hiring requirements by account and flag bandwidth risks
- Support business reviews and escalation handling
Vendor & Compliance Management
- Manage job board vendors, resume databases, and other tech partners
- Ensure adherence to SLAs, data privacy regulations, and compliance needs across APAC and EMEA regions)
Required Skills & Experience
- 8–12 years in recruitment/staffing, including experience managing delivery teams and operational workflows
- Hands-on experience with candidate screening, resume QC, and client submissions
- Prior experience in contract staffing / vendor-based hiring
- Proven ability to manage large pipelines across multiple roles, industries, and geographies
- Strong command over ATS tools (e.g., Zoho, CEIPAL, Bullhorn) and Excel/Google Sheets
- Excellent written/verbal communication and stakeholder management skills
- Data-driven mindset with ability to interpret metrics and act on insights
Nice To Have
- Worked with offshore delivery or sourcing teams
- Familiarity with RPO/staffing setups or VMS tools
Why Join Us
- Own delivery and operational impact across global client accounts
- Be part of a growing team with autonomy and growth potential
- Remote-friendly, tech-enabled work culture
- Opportunity to build a delivery centre of excellence
