Quality Assurance Analyst

About us:

Restroworks is a leading cloud-based restaurant technology platform that powers over 20,000 restaurants in 50+ countries. It allows enterprise restaurant operators to grow at scale, improve bottom-line efficiency, and deliver a consistent guest experience. Restroworks unified technology platform empowers restaurants with a full-stack cloud, including Point of Sale (POS), Inventory Management, Integrations, Analytics, and CRM. Renowned restaurant chains, including Subway, Taco Bell, Nando’s, Caribou Coffee, Carl’s Jr., and Häagen-Dazs, are among the many brands using Restroworks to manage their processes, people, and places of operation.

Restroworks has been awarded as a global leader in Restaurant Management Software by G2 and recognized as a Great Place to Work-Certified™ organization.

To know more, visit www.restroworks.com

Job Summary

quality monitoring

trained on quality policies and procedures

To be successful as a Quality Analyst, you should demonstrate strong attention to detail and have analytical and problem-solving abilities.

Responsibilities:

• Responsible for managing team performance with specific quality standards.
• Constant evaluation and documentation of performance through call monitoring, and assessing them based on predefined evaluation forms.
• Should demonstrate strong attention to detail and have analytical and problem-solving abilities.
• Training, motivating, coaching, and correcting employees to ensure that standards are met. A desire to help others achieve their best.
• Ensure ongoing compliance with quality and company standards.

Ideal Candidate:

• Excellent communication skills are mandatory

  , both written and verbal.

• Good presentation skills

  along with knowledge of training.
• Strong computer skills, knowledge of Microsoft Office – Word, Excel & PowerPoint. Average Typing Speed for efficiency with documentation processes.
• Ability to create content for training programs.
• Passion for Customer Centricity – from past experience.

Minimum Qualifications:

• Technical knowledge with Windows and computer hardware troubleshooting.
• Experience as a

  Customer Service Representative

  – 1 – 1.5 Years(optional)
• Experience as a

  Quality Analyst/Quality Coach

  – 0.5 years +