1103 Quality Analysis Jobs - Page 7

Job Description Responsible for the Unify Masterdata model Responsible for Data Quality analysis Responsible for Cleansing of Errors Responsible for analysing current vs new process Continuous monitoring and help to prepare an action plan for different sprints to make India master model ready for Unify. Prepare, Initiates and coordinates development of action plans together with transaction support function, Unify champion and Unify leader till action plan comes to an acceptable level. Regular cadence calls with the support functions/ stakeholders in journey to readiness phase of Unify. Work closely with regional transaction BPOs and to understand training and development needs, and to provide insight for the requirement of Unify business model. Provides and receives timely feedback to make Unify structure viable for India transaction and keep senior management updated. Lead from front to prepare transaction piece presentations. Attend the various workshops arranged and train the salesforce/executives during readiness phase and prior to that. Adheres to all company policies, procedures and business ethics codes and foster Digitization, Gender equality, Diversity and performance culture in the area of operation. Qualifications The successful candidate should be able to demonstrate the following selection criteria: 2-3 years of experience in masters maintenance 2-3 years of experience in Schneider Experience of Sales Distribution module is an added advantage Advance level of proficiency in Excel is mandatory Willingness to travel and work with diverse team of professionals. Education Qualification - Preferable B. Tech. MBA additional qualification Schedule: Full-time Req: 009GVD

Responsible for overseeing quality control and assurance processes in the die casting production unit. The role ensures compliance with customer specifications, industry standards, and internal quality procedures Required Candidate profile Lead root cause analysis (RCA) and corrective action plans using tools like 8D 5-Why, and Fishbone Diagram Work on reducing rejection rates, improving cycle times, and optimizing production efficiency

CXM Quality Analyst will be responsible for monitoring and evaluating the performance of tele-caller agents in the Voice process for Swiggy's Delivery Partner onboarding and rejoiner activities. The role involves assessing call quality, providing feedback to improve customer interaction, and ensuring compliance with Standard Operating Procedures (SOPs) to achieve the desired performance outcomes. Key responsibilities: Call Quality Monitoring: Monitor and evaluate Inbound/Outbound calls made by tele-caller agents to potential Delivery Executives (DEs) for onboarding or rejoining. Assess agents communication skills, adherence to scripts, SOP compliance, and accuracy in providing information. Quality Feedback and Coaching: Provide structured feedback to agents on areas of improvement and commend them on their strengths. Conduct regular coaching sessions to improve call quality, sales techniques, and compliance with the onboarding process. Performance Analysis: Analyze call data and generate required MIS & quality reports, highlighting trends, improvement areas, and agents performance. Conduct and document detailed Root Cause Analysis (RCA) and Corrective & Preventive Actions (CAPA) for Fatal errors and Escalations. Identify training needs based on quality assessments and suggest appropriate & relevant training programs. Compliance Checks: Ensure agents adhere to Swiggy's SOPs, including documentation verification, payment completion, and DE onboarding processes. Verify that agents follow the guidelines for the rejoiner process and effectively address DEs' concerns. Process Improvement: Recommend process improvements based on quality analysis to enhance the efficiency of the recruitment and onboarding processes. Collaborate with the onboarding and reliability teams to ensure at least 70% of new DEs complete their first order within 48 hours of onboarding as per the SLA and changes as applicable. Documentation and Reporting: Maintain accurate quality assessment records and update performance trackers. Report non-compliance, process deviations, and recommend corrective actions. Customer Experience Optimization: Ensure a seamless candidate experience by identifying areas to improve agents approach in persuading potential DEs. Contribute to improving the onboarding process by sharing insights from quality evaluations. Educational Qualifications (Essential) Graduate Undergraduate Professional experience, skills, knowledge, and special expertise required: Experience: Minimum 1 year of experience as a Quality Analyst in a voice process, preferably in customer service or recruitment processes. Familiarity with tele-calling, onboarding, or recruitment activities is a plus Skills: Excellent communication and interpersonal skills. Strong analytical skills with attention to detail. Proficiency in quality monitoring tools and CRM systems. Ability to provide constructive feedback and conduct coaching sessions. Knowledge of recruitment processes and SOP compliance. Preferred Qualifications: Experience with voice processes in the delivery or logistics industry. Regional Language proficiency would be preferred. Knowledge of data analysis and reporting tools (Excel, Power BI). Working Conditions: Full-time position. Office-based with potential for hybrid work arrangements. Flexible to work in Shifts (24*7 Shifts)

"Ensures site and processes meet quality standards through inspections, testing, and continuous improvement initiatives. Works closely with Construction and engineering teams to identify and resolve quality issues."

Roles & Responsibility: • Determining, negotiating and agreeing on in-house quality procedures, standards and specifications. • Assessing customer requirements and ensuring that these are met. • Setting customer service standards. • Specifying quality requirements of raw materials with suppliers. • Investigating and setting standards for quality and health and safety. • Ensuring that manufacturing processes comply with standards at both national and international level. • Working with operating staff to establish procedures, standards, systems and procedures. • Acting as a catalyst for change and improvement in performance and quality. • Looking at ways to reduce waste and increase efficiency. • Directing objectives to maximize profitability. • Recording, analyzing and distributing statistical information. • Making suggestions for changes and improvement and how to implement them in warehouse. • Hands on experience required in Pulses, Spices, and Jaggery quality. Essential Skills: • 2+ years Quality management experience. • Familiarity with quality standards and processes. • Ability to undertake market research. • Excellent Analytical and Problem Solving Skills.

Job description: The Quality Head will be responsible for overseeing the development and implementation of quality assurance processes to ensure the highest standards of product quality across all production lines. This role involves managing the entire quality control and quality assurance functions, driving continuous improvement initiatives, and ensuring compliance with both internal and external standards and regulations. Roles and Responsibilities: Provide training on QMS policies, procedures, and best practices to employees. Collaborate with cross-functional teams to resolve quality issues and improve product reliability. Develop and maintain quality control processes, procedures, and standards. Conduct internal audits to identify areas for improvement and implement corrective actions. Ensure quality management system (QMS) compliance through regular audits and inspections. Control customer rejections Desired Candidate Profile: 3-6 years of experience in a similar role within the auto components industry. Diploma or B.Tech/B.E. degree in Mechanical Engineering from a recognized institution. Strong understanding of QMS documentation, quality analysis, quality audit, ISO standards, quality systems, customer audits, and quality documentation principles. Note: The candidate should have complete knowledge on ISO QMS documentation He should have worked as MR in ISO Preferably from Mechanical or supplier of Automotive industry Location: We have our factory setup in Rabale, Navi Mumbai and Khalapur in Raigad. So the candidate will have to work 3 days in Rabale & 3 days in Khalapur.

To Apply: Send your updated CV to Karishmap@itm.edu or call Karishma at 8433973130 Location: Navi Mumbai Organization: ITM Group of Institutions Website: www.itm.edu What Were Looking For: A recent graduate with a strong eye for detail and logical thinking. Fluent in English , with excellent documentation and communication skills. Comfortable using digital platforms, websites , and online tools. A quick learner , able to spot inconsistencies and work methodically. Sincere, proactive, and eager to get things right the first time. About the Role: We are looking for a sharp and attentive fresher to join our dynamic Digital Content Team as a Quality Analyst . This is a non-content creation role focused on quality-checking websites, digital campaigns, WhatsApp bots, and more. If you're detail-oriented , passionate about flawless digital experiences, and eager to learn the ropes of digital operations this role is the perfect launchpad for your career in digital marketing and technology. Key Responsibilities: Perform quality checks across websites, landing pages, and digital campaigns. Test forms, CTAs, links, and user interactions across platforms. Identify and report design/content inconsistencies, broken links, and errors. Coordinate with teams to ensure timely implementation of updates. Follow and enhance standardized checklists for QC processes. Collaborate with designers, developers, and content strategists to ensure consistency in brand experience.

Job description Handling calls/queries/requests & service for out bound calls Responsible for making outbound calls & regular follow up on leads assigned Build a strong relationship with customers by understanding the customer Required Candidate profile Good communication skills writing, Oral language 1 year experience as Quality Analyst is mandatory prefered managing Insurance process S alary Upto 30K CTC as per experience, Annual CTC:- 3.60 LPA 6 days work Day Shifts Interested can call Vinay @ 9910155221 Walkin Interviews - Ienergizer Plot No 512-513, Udyog Vihar phase 3 , Sec-19 , Gurgaon Timings - 10 am to 6pm

Quality control engineer required at kundli sonipat Qualification- Any mechanical Exp- min 5 yrs Salary- 25k to 30k skills- Sheetmetal experience required

Process Quality, Quality Inspection, Quality Control, Continuous improvement Develop & monitor FMEA, pFMEA, Control Plans, NCRs, CAPA, Calibration reports, GD&T measurements, Stack-up analysis based on DFMA Exp. of testing instruments & Team handling Required Candidate profile BE/ B.Tech- Mechanical Min. 10 yrs exp of Quality Control in Medical Devices/Automotive Industry Collaborate with team and cross-functional partners Active involvement in complaint handling Team KPIs

Job Purpose At TechnipFMC, we deliver critical projects of a scale, scope and difficulty that you simply wont find anywhere else. We are looking for a Lead Engineer II - Installation Engineering with previous 10+yrs experience in Subsea Oil & Gas field as installation engineer Ensure work is performed in compliance with the established design rules and procedures within TechnipFMC Group You are autonomous in the preparation and Offshore support activities for products installation You take responsibility for a package and a group of Engineers on a major project You plan, prepare and confirm the specific procedures (validation test on site, transportation and installation) and associated calculation notes (design lifting slings) defining priorities, You bring technical expertise during the procurement process, and confirm the project's progress at interim meetings with your Lead, You realize the production of all documents and preliminary studies related to tenders and projects developed by the Center. You participate to vessel/CB mobilization as well as installation phases on vessel to validate technical solutions by respecting the rules of the Group HSEQ. You warrant that your activities are conducted in compliance with the Project standards in terms of Quality, Cost & Time. Interface with Project Team to clarify aspects of the work, project data and define installation procedure Write technical project documents and ensure deliverables are issued as per schedule. Lead a team of engineers and perform quality assurance check of analysis performed by the engineers. Consolidate team experience in discipline. Ability to mentor and train and develop engineers. You are meant for this job if: Bachelor of Engineering/ Technology degree in civil/ mechanical or any other relevant engineering disciplines. 10+ years of experience working as Installation Engineer for Subsea Oil & Gas Industry Experience of being a project engineer on offshore installation vessels on multiple projects and exposure to mulitple product installation. Good English communication skills, both written and verbal. Good knowledge in offshore structures/ wave hydrodynamics. Experience in leading a team of analysis engineers, performing QA and delivering projects Nice to have: Master of Engineering/ Technology degree in Offshore Structures/ Ocean Engineering or any other relevant engineering disciplines. Experience using installation analysis software (Orcaflex, Flexcom, Deeplines, Offpipe, etc.)

Career Area: Manufacturing : Your Work Shapes the World at Caterpillar Inc. When you join Caterpillar, you'rejoining a global team who cares not just about the work we do but also about each other. We are the makers, problem solvers, and future world builders who are creating stronger, more sustainable communities. We don'tjust talk about progress and innovation here we make it happen, with our customers, where we work and live. Together, we are building a better world, so we can all enjoy living in it. Role DefinitionPerforms advanced inspection and audits to track, analyze, and report on materials, processes, and products to ensure conformance to company's quality standards. Responsibilities Conducting measurement systems analysis; gathering, analyzing, and communicating non-conformance data. Analyzing non-conformance data and maintaining quality system documentation. Interacting with manufacturing team members to determine root cause of quality issues and ensure that corrective and preventive action is implemented. Identifying, analyzing, and resolving non conformance. Investigating problems on worked purchased finished, rough, and interplant material. Coordinates various Quality training programs. Degree RequirementDegree or equivalent experience desired Skill DescriptorsQuality ManagementKnowledge of quality management methods, tools, and techniques and ability to create and support an environment that meets the quality goals of the organization.Level Basic UnderstandingExplains the purpose and limitations of quality management. Accesses organizational resources that enable quality management. Defines quality management concepts. Cites examples of organizational quality management initiatives. Accuracy and Attention to DetailUnderstanding the necessity and value of accuracy; ability to complete tasks with high levels of precision.Level Working KnowledgeAccurately gauges the impact and cost of errors, omissions, and oversights. Utilizes specific approaches and tools for checking and cross-checking outputs. Processes limited amounts of detailed information with good accuracy. Learns from mistakes and applies lessons learned. Develops and uses checklists to ensure that information goes out error-free. CollaboratingKnowledge of collaborative techniques; ability to work with a variety of individuals and groups in a constructive and collaborative manner.Level Basic UnderstandingDemonstrates a basic understanding of the concept of collaborative processes. Explains the concept of collaboration as applicable to organizations. Provides examples of how collaboration has helped achieve organizational goals. Contrasts collaborative with competitive operating styles in organizations. Flexibility and AdaptabilityKnowledge of successful approaches and techniques for dealing with change; ability to adapt to a changing environment and be comfortable with change.Level Working KnowledgeAdjusts to new or changing assignments, processes, and people. Demonstrates willingness to listen to other opinions. Provides examples of shifting from task to task. Identifies and considers alternative approaches to situations or problems. Accepts new or radical ideas with an open mind; avoids snap reactions. Problem SolvingKnowledge of approaches, tools, techniques for recognizing, anticipating, and resolving organizational, operational or process problems; ability to apply knowledge of problem solving appropriately to diverse situations.Level Basic UnderstandingExplains the value of a disciplined approach to problem solving. Describes problem reporting and escalation practices. Utilizes accepted procedures for problem analysis and resolution. Identifies key aspects of problem-solving techniques used in own area. Manufacturing Standards, Procedures and PoliciesKnowledge of organizational standards, procedures and policies in manufacturing activities; ability to plan, guide, and monitor manufacturing processes for compliance.Level Basic UnderstandingDiscusses the relevance of standards for a manufacturing environment. Researches process and product blueprints for own area. Describes and follows all policies, standards and procedures. Obtains documentation and information on standards and their usage. Root Cause Analysis (RCA)Knowledge of the concepts, principles and techniques of root cause analysis (RCA); ability to use a structured approach to identify the causes of undesirable consequences in a manufacturing environment and the changes needed to prevent recurrences.Level Working KnowledgeUtilizes RCA techniques, such as Flowchart, Fish-bone Diagram, etc., to investigate basic problems, determine the causes, and find resolutions. Locates factors that resulted in harmful outcomes of one or more past events. Pinpoints behaviors, actions, inaction, or conditions that need to be changed. Extrapolates lessons to be learned to promote the achievement of better consequences. Practices RCA as an iterative process. This is intended as a general guide to the job duties for this position and is intended for the purpose of establishing the specific salary grade. It is not designed to contain or be interpreted as an exhaustive summary of all responsibilities, duties and effort required of employees assigned to this job. At the discretion of management, this description may be changed at any time to address the evolving needs of the organization. It is expressly not intended to be a comprehensive list of essential job functions as that term is defined by the Americans with Disabilities Act. Relocation is available for this position.

Experience 2 to 3 Years in Quality Department Experience with BPO Industry Willing to work in Night shift Quality Assurance Specialist must demonstrates complete familiarity with all aspects of quality of data entry including performance, professionalism, ethical standards, policies, guidelines and procedures Quality Assurance Specialist should monitors data entry performance, working with supervisors to implement improvement plans Should prepares quality reports by collecting, analyzing, and summarizing information and trends Quality Assurance specialist must prepares and conducts audit work in accordance with acceptable audit standards and plans. A minimum productivity requirement is defined as being between 2 and 3 QA Evaluation forms completed per hour on average or as expected for the process from time to time Quality Assurance specialist should be able to handle Internal and external audit QAS should maintains all records of QA activities, to include QA identified issues Quality Assurance specialist / Quality Analyst should have knowledge to handle rebuttal process Maintains effective working relationships with members of training, quality, and various levels of management Quality Assurance Specialist must collaborates with Training team to direct QA issues to appropriate existing channels for investigation and resolution Quality Assurance Specialist / Quality Analyst should continuously updates job knowledge by studying trends, developments in associates performance standards, and quality assurance in general Quality Assurance specialist should participates in periodic calibrations, as well as quarterly center evaluation programs Quality Assurance Maintains professional standards and ethical practices inherent to the position

Responsibilities: * Ensure quality assurance through analysis and documentation * Collaborate with team on project deliverables * Maintain accurate records using Excel * Manage ISO projects from start to finish Employee state insurance Gratuity Provident fund Annual bonus

Urgent Requirement QC MANAGER Experience - 15 to 20 years In Machinery Equipment Manufacturing Rotary Equipment Education - Be Mechanical Engineer Salary - 7 LPA TO 10 LPA Mob no 76989 92229 / 88662 96627 Hare Murari Placement service Perks and benefits As per interview

Urgent Requirement Qc Officer Fresher Location- Umbergaon Salary - 15k to 20k Education - B.Com / BA / Experience - Fresher Mob no 76989 92229 Mob no 88662 96627 Hare Murari Placement service

Our client which is into Gold Jewellery Industry is looking for : QC Manager Profile : Candidate should have Quality Control Experience in plain gold jewellery manufacturing. To manage 12 people team Required Candidate profile Educational Qualification : Graduate / Undergraduate Experience : Should have minimum 8 years experience in QC from Jewellery Industry. Interested candidates whatsapp your CV on : 8097836496

Job Title: Customer Insight Specialist Department: Customer Communications Location: Gurugram WFO 5 Days Job Summary About the Role: We are seeking a Customer Insight Specialist with a robust background in Contact Center Customer Quality and process improvement. The ideal candidate will be responsible for analyzing customer insights, identifying patterns, and driving actionable recommendations that enhance customer satisfaction, reduce friction, and improve overall service delivery. This position is an onsite role based in Gurgaon and requires collaboration with Quality, Customer Service, Product, and Process Excellence teams. Key Responsibilities: Execute Voice of Customer programs, ensuring continuous collection, classification, and reporting of customer feedback across all touchpoints (calls, chats, emails, surveys, reviews). Work with stakeholders to categorize VOC inputs using frameworks such as 7Ps (Product, Price, People, Process, Policy, Promotion, Platform) or business-specific taxonomies. Collaborate with Quality teams to triage complaints and feedback into root causes, linking them with quality metrics and customer pain points. Generate monthly customer insights and detailed reports to highlight top concerns, sentiment trends, and process gaps. Support CX projects by providing data-driven insights that influence process redesigns, training requirements, or product changes. Liaise with NPS, ORM, CSAT, and CES survey owners to correlate feedback with performance metrics. Present findings in review forums, ensuring business leaders are informed and aligned on customer improvement opportunities. Desired Skills and Qualifications: 3 years of experience in Contact Center Quality, VOC analytics, or CX Insights roles. Strong understanding of VOC classification, customer journey mapping, and root cause analysis. Proficiency in Excel, PowerPoint , and basic data visualization tools ( Power BI, Tableau , etc.). Familiarity with tools such as CRM systems, AI GPTs, and feedback tools is advantageous. Excellent communication skills to present findings and influence stakeholders. Highly analytical with attention to detail, ownership mindset, and ability to work cross-functionally. What We Offer: Opportunity to work on high-impact customer experience projects. A collaborative and customer-focused team environment. Clear path for career growth in Customer Experience, Process Excellence, and Insights. Interested candidates pls share your CV with below details on rini.dsouza@groupbayport.com Overall Exp- Relevant exp in customer insight quality- Do you have experience in NPS, ORM, CSAT, and CES survey- Do you have experience handling Quality check for international call process What is the maximum no. of calls Handled- Overview of roles & responsibilities handled- Current Location- Current CTC- Expected CTC- Notice period- Reason for change-

We are looking for a skilled professional with 8 to 14 years of experience to join our team as a Manager - Delivery Quality in Bengaluru. Roles and Responsibility Manage and oversee the delivery quality process to ensure high standards. Develop and implement effective quality control measures to identify areas for improvement. Collaborate with cross-functional teams to resolve issues and enhance overall service quality. Analyze data and metrics to measure performance and make informed decisions. Lead and motivate a team of quality professionals to achieve goals. Ensure compliance with industry regulations and company policies. Job Proven experience in managing delivery quality, preferably in IT services or BPO. Strong understanding of quality management principles and practices. Excellent leadership and communication skills. Ability to analyze complex data and make informed decisions. Experience with CRM software is an added advantage. Strong problem-solving skills and attention to detail.

We are looking for a skilled professional with 8 to 14 years of experience to join our team as an Assistant Manager - Delivery Quality in Trichy, India. The ideal candidate will have a strong background in quality management and delivery. Roles and Responsibility Manage and oversee the delivery quality process to ensure high standards. Develop and implement quality control measures to identify areas for improvement. Collaborate with cross-functional teams to resolve issues and enhance processes. Analyze data and metrics to measure performance and make informed decisions. Provide training and coaching to team members on quality procedures. Identify and mitigate risks associated with quality control. Job Minimum 8 years of experience in quality management or a related field. Strong knowledge of quality control principles and practices. Excellent analytical and problem-solving skills. Ability to work effectively in a fast-paced environment. Strong communication and interpersonal skills. Experience in managing and leading teams. Familiarity with CRM/IT Enabled Services/BPO industry trends and best practices.

We are looking for a highly skilled and experienced Quality Analyst to join our team at Eloiacs Software Private Limited. The ideal candidate will have 6-7 years of experience in the IT software industry. Roles and Responsibility Develop and implement quality assurance processes to ensure high-quality software products. Collaborate with cross-functional teams to identify and prioritize testing requirements. Design and execute comprehensive test plans to validate software functionality. Analyze defects and provide detailed reports to improve product quality. Participate in agile development methodologies to ensure timely delivery of high-quality products. Identify areas for process improvement and recommend changes to enhance efficiency. Job Requirements Strong understanding of software testing principles, methodologies, and tools. Experience with defect tracking and management systems. Excellent analytical, problem-solving, and communication skills. Ability to work effectively in a fast-paced environment with multiple priorities. Strong attention to detail and ability to maintain high-quality standards. Familiarity with industry-standard testing frameworks and best practices.

Senior Specialist, Product Management - Debit & Network Products ? Role Overview: The Network Products and Services team is looking for a Senior Specialist, Product Management to lead the scaling of existing products and the development of new products and services for Mastercard s global core payments network. This position will be responsible for the successful execution of product and go-to-market strategies for a diverse suite of products, ensuring a strong understanding of market needs and value propositions. The role requires close collaboration with internal technical teams, regional market-facing teams, customers, product teams, pricing and commercialization teams and other business stakeholders within Mastercard to identify needs, shape our approach, and drive alignment around our initiatives Role: In this position, specific responsibilities include, but are not limited to: Developing compelling narratives to secure stakeholder buy-in for scaling existing product and services. Performing high-quality analysis, translating numbers into actionable insights and compelling stories. Leading the Studio process to manage the delivery of ongoing innovation and enhancements. Partnering with the commercialization and pricing team to more effectively scale our products and services. Developing and implementing new innovative products and services by liaising with business and technical teams, translating customer needs into objectives, identifying solutions and defining specific product requirements Communicating clearly and concisely (both verbal and written), driving institutionalized knowledge and consistent, reliable product documentation Act as an expert, advocate for and champion of Mastercard Services for internal and external stakeholders Partner with regional product teams to develop and execute go-to-market strategies and ensure successful rollout Conduct market research to identify customer needs, market trends, and competitive landscape. Maintain comprehensive product documentation, including requirements, specifications, and user guides. Maintain an independent mindset, develop a strong point of view of the best approaches, push hard for the right outcomes for our team and customers, and be flexible and pragmatic in your approach to getting things done Candidate: The ideal candidate for this position should: Prior experience in payments is required Prior experience in Product Management is required Knowledge of Mastercard s payment network and core transaction processing systems is a plus. Have excellent visual presentation skills, including data visualization and the ability to produce clear, compelling slides and narratives. Have excellent analytical skills and attention to detail, with the ability to translate numbers into insights and tell a story behind them. Have strong interpersonal and collaboration skills; able to work cross-functionally and build strong relationships with cross-functional partners in a matrixed organization Have strong project management skills with ability to manage multiple projects simultaneously and deliver results within specified timelines Knowledge of Mastercard s payment network and core transaction processing systems is a plus. Be a self-starter and quick learner with ability to work independently; have an owner mindset Thrive in fast-paced environments and have flexibility to handle rapidly changing scenarios; able to work through ambiguity and manage complex projects Be willing to dive deep and learn about our technology, system structure and rules Corporate Security Responsibility Every person working for, or on behalf of, Mastercard is responsible for information security. All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and therefore, it is expected that the successful candidate for this position must: Abide by Mastercard s security policies and practices. Ensure the confidentiality and integrity of the information being accessed. Report any suspected information security violation or breach, and Complete all periodic mandatory security trainings in accordance with Mastercard s guidelines.

ole & responsibilities: Job Summary : To ensure quality departments activities are executed as per the schedule and ensure hospital is prepared for the required accreditation activities . Responsibilities : 1.To ensure quality departments activities are executed as per the schedule and ensure hospital is prepared for the required accreditation activities . 2. To report to Medical Superintendent & Unit Head on day to day basis and attend huddle meetings 3. To ensure the quality department plan is executed as per the calendar 4. To take reporting from the team and daily reports are circulated among the designated members 5. Prepare monthly MIS & department achievements 6. To execute Induction & other trainings as per the year schedule 7. To conduct IQA & SATK, perform Standard wise gap analysis and ensure CAPA is implemented 8. To review incidents reporting process and ensure verification of CAPA 9. To conduct committee performance report once in half year and ensure standard requirements are met 10. Perform validation audits on quality indicators data collected from every dept., and document the evidences 11. To be a part of feedback review meetings 12. To regularly take a round of the hospital & maintain audit outcome records 13. Ensure document control is appropriately followed and coordinate for printing activities 14. Responsible for conducting Quality Core committee & Medical Audit committee 15. To ensure all the clinical departments perform Clinical Audits & in other departments quality improvements projects are identified and executed. 16. To educate all the departments at all levels about the quality assurance programme 17. To analyse the training needs of the team members and train them 18. To analyse training needs of quality champions and plan, execute trainings accordingly 19. To update ones of with recent advances in health related quality assurance & accreditation and communicate relevant requirements to hospital authorities Preferred candidate profile: MHM/PGDHM Minimum 10 years of experience in hospital quality department NABH POI certification Perks and benefits: Competitive salary best in the industry

A Quality Production and Maintenance job description would typically involve inspecting and testing products, identifying quality issues, and collaborating with production maintenance teams to ensure high-quality output and maintain efficient

Skill required: Sales Operations - Sales Enablement Designation: Quality Auditing Analyst Qualifications: Any Graduation Years of Experience: 3 to 5 years About Accenture Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song all powered by the worlds largest network of Advanced Technology and Intelligent Operations centers. Our 699,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. Visit us at www.accenture.com What would you do Transforming sales to become a future-ready and digital B2B revenue engine.Backend sales operations , maintaing and creating sales reports , dash boardsEquip sales teams with the right content, training, and data to drive sales activity. What are we looking for "Excellent Communication Skills: Strong listening and verbal communication skills to accurately assess customer interactions. Analytical Skills: Ability to analyze data, identify trends, and draw meaningful conclusions to inform improvement strategies. Attention to Detail:Keen focus on capturing nuances in customer interactions and accurately evaluating performance against quality standards. Customer Service Orientation:Understanding of customer needs and a commitment to delivering exceptional customer service. Interpersonal Skills: Ability to provide constructive feedback and coach agents effectively. Technical Proficiency:Familiarity with call recording systems, quality monitoring software, and data analysis toolsCRM proficiency:Expertise in using CRM systems (e.g., Salesforce, SAP) to extract and analyze sales data. Sales process knowledge:Understanding the complete sales cycle, from lead generation to closing deals, to identify potential bottlenecks and areas for improvement. Business acumen:Applying business knowledge to interpret sales data and align quality analysis with overall company goals. Sales forecasting:Analyzing sales trends to accurately predict future sales performance and identify potential risks"- Ability to establish strong client relationship- Ability to manage multiple stakeholders- Adaptable and flexible- Collaboration and interpersonal skills- Problem-solving skills" Roles and Responsibilities: "Quality Analyst is responsible for monitoring and evaluating customer interactions across various channels (calls, emails, chats) to ensure they adhere to established quality standards, identifying areas for improvement, and providing feedback to agents and teams to optimize customer experience and service delivery. Key Responsibilities:Quality Monitoring:Regularly listen to recorded customer interactions, evaluating agent performance against set quality metrics like adherence to scripts, product knowledge, tone of voice, problem-solving skills, and customer satisfaction. Data Analysis:Analyze call metrics and trends to identify areas of concern and opportunities for improvement, generating detailed reports to share with management. Feedback and Coaching:Provide constructive feedback to agents through individual coaching sessions, highlighting strengths and areas needing development, to enhance their performance. Calibration Meetings:Participate in regular quality calibration sessions with other analysts to ensure consistent evaluation standards across the team. Quality Standard Development:Assist in developing and updating quality standards based on company policies, customer feedback, and industry best practices. Auditing and Compliance:Conduct periodic audits to ensure compliance with regulatory requirements and company guidelines. Training Support:Collaborate with training teams to identify training needs based on quality analysis and contribute to the development of training materials. Issue Escalation:Identify and escalate critical customer issues to relevant teams for timely resolution. Compliance Oversight:Monitor sales activities to ensure compliance with relevant regulations and company policies related to sales practices and customer interactions. Collaboration with Sales Teams:Work closely with sales managers and teams to understand their challenges, identify areas for improvement, and implement quality initiatives to achieve sales goals. Sales Data Analysis:Regularly review and analyze sales data from the CRM system to identify trends, patterns, and areas where sales performance can be enhanced, including metrics like conversion rates, lead generation, average deal size, and customer satisfaction. " Qualification Any Graduation