1360 Quality Analysis Jobs - Page 8

Parts Inspection, Dimensions, test reports, can read engineering drawings, worked on various QC and testing instruments, coordination with purchase and suppliers, good communication skills Required Candidate profile Should have good QC skills in components related to Injection Molding Machine

Job Title: Manager Quality (BPO) Location: Bangalore – Whitefield Mode of work - Work from Office Job Type - Full-time DOJ - Prefer immediate joiners Job Summary: The Quality Manager will lead the design, implementation, and continuous improvement of quality frameworks and initiatives within a high-paced BPO environment. This role is instrumental in ensuring adherence to client expectations, compliance standards, and internal quality benchmarks across all operational touchpoints. A key responsibility includes overseeing and supporting ISO 9001 audit readiness , driving alignment with international quality standards, and managing internal and external audits. The Quality Manager will drive process excellence through data-driven analysis, Six Sigma methodologies, and proactive risk identification. By partnering with cross-functional teams, the manager will foster a culture of quality, accountability, and continuous improvement—ultimately enhancing customer experience, reducing defects, and improving operational efficiency. Key Responsibilities: Own the end-to-end quality function, ensuring alignment with both internal standards and client-defined metrics. Analyze early lifecycle (0–90 days) agent performance trends and implement targeted quality improvement plans. Work closely with Operations, Training, and Client Services to deliver outcomes as per the defined Statement of Work (SOW). Support the development and execution of structured TNI frameworks, refreshers, and capability-building programs in partnership with the training team. Design and implement robust quality controls to minimize errors, reduce escalations, and mitigate compliance risks. Lead, mentor, and develop a team of Quality Analysts, driving performance accountability and professional growth. Conduct deep-dive investigations into quality gaps using data-driven methods, and drive corrective and preventive action plans. Ensure SOPs, quality standards, and knowledge bases are consistently updated to reflect business and client changes. Uphold quality assurance governance on compliance, data security, and regulatory adherence. Track quality training and performance initiatives through feedback loops, scorecards, and post-intervention metrics. Champion a culture of quality-first thinking, continuous improvement, and innovation within the organization. Required Skills & Competencies: Quality Assurance & Compliance Develop and implement quality control processes, metrics, and reporting systems. Monitor and audit calls, chats, and emails for accuracy, process adherence, and customer satisfaction. Ensure compliance with client SLAs and internal SOPs. Strong understanding of ISO 9001:2015 standards and experience in leading ISO/internal/external audits. Proven ability to implement and govern audit controls, risk mitigation strategies, and corrective actions. Deep familiarity with call/chat/email monitoring techniques, scorecards, and quality checklists. Process Excellence Champion Six Sigma, Lean, or similar quality methodologies for process optimization. Drive initiatives to reduce customer complaints and increase First Call Resolution (FCR) and CSAT. Collaborate with process owners to design quality frameworks for new transitions and process migrations. Performance Improvement & Analysis Identify quality gaps and drive root cause analysis (RCA) to reduce errors and improve performance. Implement corrective and preventive actions (CAPA) for consistent process improvements. Develop performance dashboards and scorecards for agents and teams Reporting & Metrics Publish regular quality reports, trends, and actionable insights to internal and client stakeholders. Track key metrics: Accuracy, CSAT, NPS, AHT, FCR, Quality Scores, etc. Team & Stakeholder Management Lead, train, and motivate a team of quality analysts. Conduct calibration sessions with clients, internal QA teams, and operations. Strong people management skills with experience in leading QA teams in a BPO setting. Capable of managing multiple stakeholders including clients, operations, training, and compliance teams. Communication & Documentation Excellent verbal and written communication skills, with the ability to present to senior leadership and external clients. Skilled in preparing audit documentation, RCA reports, and client-facing decks. Process & Compliance Understanding of compliance, data privacy, and risk governance in BPO operations. Experience in handling internal/external audits related to training and quality. ISO & Audit Management Lead preparation, execution, and closure of ISO 9001, internal, and external audits, including documentation, audit readiness, and corrective action planning. Collaborate with cross-functional teams to ensure continuous compliance with audit standards and regulatory mandates. Serve as the point of contact for client or third-party audits related to quality and compliance. Interested candidates share cv to jagadish.r@genisys-group.com / 7339655795

Responsibilities: * Implement quality management systems * Ensure compliance with industry standards * Conduct quality inspections & checks * Analyze data for improvement opportunities * Manage quality control processes Annual bonus

Role & responsibilities He would be responsible for inspection & quality control of raw materials, in process & finished products, prepare quality calendar, conduct quality audit and ensure adherence to Quality Assurance Policy of the company Preferred candidate profile

As a Process Engineer, your primary responsibility is to plan and control production to achieve targeted production of carbon black with optimal cost and customer quality. You will work in coordination with all support functions to ensure total customer satisfaction through laid down quality systems. During the Greenfield setup phase, you will be involved in developing new processes, optimizing process parameters for efficiency, and troubleshooting process problems. It will be essential to work with operators to implement process changes, document and maintain process documentation, and stay updated on the latest process engineering technologies. Additionally, you will be responsible for pre-commissioning and commissioning activities of new units and should be proficient in process engineering software. Your role will also involve effective planning and coordination for producing different grades of carbon black, monitoring and standardizing process parameters, arranging input resources, and coordinating with intra/inter-department personnel. You will be expected to fine-tune key process variables, conduct quality variance analysis, manage inventory control, and monitor plant condition and performance. Furthermore, you will contribute to process improvement by analyzing production and departmental quality indicators" performance, developing process parameters for specific customer requirements, and coordinating execution of modifications in process-related projects. Ensuring smooth plant operation by reducing breakdowns, facilitating maintenance activities, and maintaining production-related equipment history will be crucial. You will also play a key role in planning the standardization of the Quality Management System, guiding subordinate staff for its effective deployment, formulating necessary systems, procedures, and one-point lessons for process standardization. Motivating team development through various HR initiatives, providing on-the-job training, fostering participative culture, and developing training programs for employee competency will be essential. In terms of maintenance, you will execute maintenance activities of critical process-related equipment, monitor maintenance jobs and equipment healthiness, inspect maintenance work periodically, and ensure timely plant operation. Safety will be a top priority, and you will execute all activities with utmost importance to safety, review safety standards regularly, ensure safety compliances, and follow up on safety-related jobs for speedy implementation. Lastly, you will focus on pollution emissions control by raising awareness among subordinates for faster control of emissions.,

You should be an experienced Business Analyst/Project Manager with at least 5 years of experience. You should have expertise in Salesforce and be able to handle stakeholders while also possessing technical knowledge to function as a Project Manager. The role is based in Thane, Mumbai and is a hybrid position. Your responsibilities will include project scoping, planning, solutioning, execution, and review. You should excel in stakeholder communication and collaboration, risk identification and mitigation, defect management, and be well-versed in Agile, Waterfall, and Hybrid software engineering methodologies. Additionally, you should have experience in vendor management, budgeting, vendor negotiations, resource and time-card management, team management, and quality analysis and assurance. Proficiency in tools such as Microsoft Office, JIRA, Confluence, Postman, SOAP UI, Power BI, AWS Cloud Watch, and AWS is required. Experience working with platforms like Salesforce Service Module, Microsoft D365, Sharepoint, wireframing tools, and Lambda test is essential. You should also have knowledge of programming languages like JS, Python, PHP, databases such as MS SQL, and APIs including SOAP API and Rest.,

HI All, We have a Urgent Opening For SME Medical Coder/Quality Analyst/Quality Auditor/IPDRG Experience - 5+ years Specialization - IPDRG minimum 2+ years of experience we are looking Location - Chennai If any one Interested call me on 9820389632 OR mail me your resume at vinoda@phebushr.com

Hi All, We have a urgent Opening for SME- Quality Analyst/Quality Auditor- IPDRG Specialty - IPDRG minimum 2 years exp Experience - 5+ years Location - Chennai If any one Interested call me on 9820389632 OR mail me your resume at vinoda@phebushr.com

Role Purpose The purpose of this role is to ensure compliance and quality of the process within an account. Do Track and review the process quality through audits Develop audit plan as per SOP and allocate reviews to the analysts Monitor to ensure that the audits are being conducted as per plan Review the audit data across the account to review the account performance on quality parameters, identify the error trends Prepare reports for review for the internal leadership as well as client Identify the best practices and work with the delivery team to deploy for improvement Ensure compliance part of the process by front-ending with the external auditors CMMIE or any onsite audits, coordinating with the internal teams and working with SDH and AH to develop SOPs and compliance registers as required for the audits. Drive training within the account to ensure process quality is maintained Conduct Root Cause Analysis of the errors to identify the training intervention to bridge the gap conduct monthly trainings based on the error types identified in the process audits Deploy various training methods (classroom based, web based etc) to develop the skill and reduce error rates Develop the training reports and share with the key stakeholders including the client twice a week. Support the incoming new process For an existing client, support the any new process addition by ensuring online process training is conducted for the agents, agents have the necessary skill and access is granted to them on applications required For any new process outside the account, support the team in identifying the skill, availability of skill within DOP or avenues for upskilling the team to support the new process Effective Team Management Resourcing Hire adequate and right resources for the team Talent Management Ensure adequate onboarding and training for the team members to enhance capability & effectiveness Build an internal talent pool and ensure their career progression within the organization Manage team attrition Drive diversity in leadership positions Performance Management Set goals for the team, conduct timely performance reviews and provide constructive feedback to own direct reports Ensure that the Performance Nxt is followed for the entire team Employee Satisfaction and Engagement Lead and drive engagement initiatives for the team Track team satisfaction scores and identify initiatives to build engagement within the team.

MEGA Walk in Drive!! STARTEK welcomes experienced professionals for the role of Quality Specialist Unlock your potential, join our journey HR Name - Alisha A. HR Contact - 8826179338 Date of Interview - 19th July 2025 - 25th July 2025 Interview Location - Startek ITPL, 6th Floor, Explorer Building, Pattandur Agrahara, Whitefield, Bengaluru - 560066. Interview Time - 12:30 PM -- 05:30 PM 5 days working Rotational Shifts and Rotational Week Offs Location - Bengaluru About US - Our associates are central to our mission of combining people, technology, and data to deliver customer experience excellence for leading brands. As a global CX solutions provider with 38,000 people in 12 countries, our teams come from many different backgrounds with rich and varied experiences. Our Values unite us, creating a shared set of behaviors that are common to all associates across Startek regardless of region or role. Our Values work together to guide our decision-making and shape the experience of our associates, our clients, and our shareholders. Job Description Plan, execute, and oversee inspection and testing for quality and conformance to specifications and deliverables Assist operations by tracking, documenting, and reporting quality levels as well as CSR, environmental, and health and safety KPIs Investigate reports of quality issues and ensure resolution in accordance with company guidelines and regulatory requirements Develop or update procedures for capture, investigation, and documentation of complaints Monitor risk-management procedures, maintain problem logs, and report issues to managers and product developers Provide training and support to quality assurance team members that covers systems, policies, procedures, and core processes Eligibility Criteria - Minimum 2 year of experience into Quality Assurance Minimum 12th Std, Graduation will be preferred. Deep knowledge of quality assurance terminology, methods, and tools Excellent analytical, problem-solving, and decision-making skills Proficiency in best practices for testing, version control, and defect management Professional certification, such as Six Sigma, CQE, or CQA is preferred Excellent attention to detail and accuracy comfortable working in rotational shifts & rotational week offs Interview Process HR Screening Operations Round Salary discussion Benefits Free Transportation (2-way cab provided round the clock) Quarterly Bonus Your Resume Is Your Gateway to Success. Send It Today WhatsApp 91+ 8826179338 Email alisha.alexander@startek.com

Looking for a candidate having experience in Quality into Forging industry (Mandatory). Should have strong experience in inspection and quality assurance. Required Candidate profile Experience - 5+ yrs Should have experience in quality in Forging industry (mandatory)

About Wholesale Banking Coverage Group The Wholesale Banking Coverage Group (WBCG) focusses on doing business with customers such as the Government, Strategic, large and mid-corporates and the SMEs across industries like Infrastructure, Engineering, Chemicals, Oiland Gas, Metals, textiles etc. The Corporate lending business emphasizes on doing business with higher rated corporates with a focus on garnering a higher share of the cash flows by providing working capital facilities About the Role The Credit Analyst is responsible for analysing the risk profile of the companies in the respective industries and ensure preparation of conclusive credit proposals and detection of potential risk triggers. The credit analysts also interact with the companies to keep an update on the developments in the sector and its impact on company. Key Responsibilities Analyse the financial and business risk profile of companies, assign Credit rating and prepare conclusive and focused credit proposals Monitor and update on key trends, challenges in the sectors, economic developments as well as financial parameters of clients to detect potential risk triggers Provide quality analysis compliant with RBI guidelines, legal and other internal compliances that leads to a sound decision making Ensure NPA /restructuring levels for the group are minimized Qualifications CFA/ CA/ MBA (Finance) from a recognized institute Role Proficiencies In-depth knowledge of key drivers and indicators in the relevant sectors A solid understanding of financial statements, ratios Understanding of compliance and regulatory norms Good relationship management and strong communication and presentation skill Proficiency in MS Excel, Word and Power Point #ComeAsYouAre "We are dil se open. Women, LGBTQIA+ and PwD candidates of all ages are encouraged to apply"

To provide information, technical advice and support to all project team members on HSE related matters and to undertake regular review, inspections and audit to sustain the HSE standards in the project. Functional Relationships: Be an active member of site team and provide support and advice on HSE related matters. Actively participate on site related HSE activities and involve other site team members. Being a subject matter expert, focus on continuous development and growth of business. Key Functional Areas Undertake duties as directed by the Operations Manager & City Senior Safety Lead. Ensure the Project Safety Plan is maintained and adopted on site. Undertake regular review of HSE performance in the project and work with site team to ensure that HSE standards are communicated and followed on site. Conduct regular HSE inspections at site and circulate the report. Recommend for improvements and provide corrective actions for implementations. Follow-up on timely closure of Inspection points. Compile and submit monthly HSE Report at the end of each month to the Project Lead and keep track on all HSE statistical data. Establish and communicate site emergency plan and procedures and to carry out review and update in regular intervals. Maintain & assist site team for development of project HS risk assessment. To establish the level of controls before work commences. Monitor that all visitors to the project have signed the site attendance visitors register and are escorted at all times unless they have been formally inducted. Ensure any hazard complain raised related to HSE is properly investigated, rectified and closed and recorded on Hazard Report Log. Maintain & monitor the inspection & test plan of all plant & equipments on site. Provide information, technical advice and support to construction teams on HSE related issues. Maintain & disseminate statistical information regarding incidents near misses and injuries to all concerned. Ensure that all incidents occurred on site are reported on timely manners and provide necessary support to site team on incident management. Participate on incident investigation with recommended action plan and timely closure to prevent reoccurrence. Maintain all necessary HSE documents as per process & standards. Provide timely & constructive feedback to project lead on competency level of HSE performance of contractors and vendors on site. Conduct and monitor site HSE training as required for all members on site. To ensure that all latest legislation, code of practices, standards and procedures are communicated to all concerned. Assist site team to review HSE considerations for selection of contractors, subcontractors, vendors and suppliers. Facilitate possible HSE escalations to Operations Managers and City Senior Safety Lead before escalation from client and maintain client relationship. Ensure that team discipline is maintained at site

Curriculum Development: Design and develop a comprehensive curriculum that covers all sections of the SAT, including Critical Reading, Writing and Language, and Math. Create instructional materials, lesson plans, and practice exams that align with the current SAT format and content. Classroom Instruction: Deliver engaging and interactive classroom lessons to small groups of students, focusing on effective strategies for tackling various question types and content areas. Utilize various teaching methods, such as lectures, discussions, group activities, and multimedia resources, to cater to diverse learning styles. Test-Taking Strategies: Provide expert guidance on time management, question prioritization, elimination techniques, and other effective strategies for maximizing scores. Offer insights into common pitfalls, test anxiety management, and confidence-building techniques to boost student performance. Individualized Support: Conduct one-on-one sessions with students to address their unique learning needs and challenges. Offer personalized feedback on practice exams and assignments, identifying areas of improvement and providing actionable recommendations. Progress Monitoring: Regularly assess student performance through quizzes, mock exams, and other evaluation methods to track their progress and adapt teaching strategies accordingly. Analyze test results to identify trends and adjust instructional approaches for continuous improvement.

Total 6 Yrs exp out of this 2 yrs exp as a Assistant Manager Quality Call Callibration CSAT Manage Team of QA Count of Audit Quality Score Work from Office-Kolkata only not for Delhi/NCR...Apply those who can relocate in Kolkata Required Candidate profile Work from Office-Kolkata only not for Delhi/NCR...Apply those who can relocate in Kolkata Call or Whatspp cv Sri 8851792136 Neha 8287267407

Do - Support process excellence initiatives and drive improvement projects. - Drive benchmarking and best practices deployment across accounts. - Understand potential customer dis-satisfaction drivers and proactively mitigate any CSAT/PCSAT risks. - Work closely with customers and operations leadership team to identify improvement opportunities and drive them to closure. - Drive projects to improve and maintain the profitability of the process. - Drive a culture of process improvement using tools like Six Sigma, Lean and Kaizen on the process floors. - Drive standardization practices on the floor and ensure strict compliance in internal and client defined processes. - Monitor and drive compliance requirements through Internal Common Minimum standards (CMS), ISO 9001, etc. - Ensure all process metrics are met. - Lead quality report and dashboards. - Support in SOP and VSM creation. Mandatory Skills: IT Operations Management. Experience: 5-8 Years.

Jina Cosmetics Private Limited is looking for Lab Assistant to join our dynamic team and embark on a rewarding career journeyPrepare and set up laboratory equipment and materials for experiments and tests.Collect and process samples according to established protocols.Conduct routine laboratory tests and procedures, such as preparing solutions, conducting experiments, and performing assays.Record and maintain accurate data and records of results.Operate laboratory equipment, such as centrifuges and microscopes, and maintain equipment in good working condition.Follow established protocols and regulations, including safety guidelines and quality control procedures.Maintain a clean and organized laboratory environment, including ordering and stocking supplies.Communicate with laboratory supervisors and other team members to provide updates and ask questions.Strong technical skills, attention to detail, and the ability to follow precise instructions.Good organizational and communication skills.

Indus Towers Limited is looking for Management Trainee to join our dynamic team and embark on a rewarding career journeyShadow and work with experienced managers and leaders to gain an understanding of the roles.Participate in projects and initiatives to demonstrate competence and add value to the organization.Provide support to managers and teams, as needed.Attend meetings, conferences, and other training events to expand knowledge and network with other professionals.Evaluate and analyze business operations, identify areas for improvement, and make recommendations for changes.Strong commitment to learning and professional development and be open to feedback and constructive criticism.Excellent communication, interpersonal, and problem-solving skills.

The purpose of this role is to assist with the planning, reviewing and optimisation of Display campaigns whilst supporting the team in reporting and managing client accounts. Key responsibilities:Focuses on day-to-day executionProactively reviews and manages client data to ensure optimal performance on all campaignsTracks and reports on campaign results, gathers data analysis and participates in weekly callsGenerates campaign reports and is responsible for pacing, QA and traffickingDevelops and maintains accurate project plans for client status updates Location: Chennai Brand: Paragon Time Type: Full time Contract Type: Permanent

Should be able to read fabrication drawing of piping & Read Engineering Data of equipment such as pressure vessel, Prepare QC documentation, Basic Knowledge of ASME, ISO standard, basic knowledge od NDT method, RT nd Welding, Knowledge of fabrication. Responsibilities: Review and interpret fabrication drawings for piping systems and read and understand engineering data and specifications for equipment such as pressure vessels to ensure all quality requirements are identified and met. Conduct in-process and final inspections of piping and equipment fabrication activities, including visual inspections, dimensional checks, and verification of materials. Witness and monitor Non-Destructive Testing (NDT) activities, including Radiography Testing (RT) and other methods, interpreting results and ensuring compliance with procedures and standards. Perform thorough welding inspections, including pre-weld, inter-pass, and post-weld inspections, verifying welding procedures, and welder qualifications. Prepare comprehensive QC documentation, including inspection reports, test reports, non-conformance reports (NCRs), and final documentation dossiers. Ensure all fabrication and inspection activities are performed in accordance with relevant codes and standards, including ASME and ISO standards. Possess a basic knowledge of various NDT methods commonly used in fabrication (UT, MT, PT, RT, VT). Demonstrate a strong knowledge of fabrication processes for piping and pressure vessels, including cutting, fitting, welding, and assembly. Liaise with third-party inspection agencies, clients, and internal teams on quality-related matters. Identify and report any non-conformities and work with the fabrication team to implement corrective and preventive actions. Maintain accurate and organized records of all QC activities and documentation. Participate in internal and external quality audits.

Role Purpose The purpose of the role is to provide effective technical support to the process and actively resolve client issues directly or through timely escalation to meet process SLAs. Do Support process by managing transactions as per required quality standards Fielding all incoming help requests from clients via telephone and/or emails in a courteous manner Document all pertinent end user identification information, including name, department, contact information and nature of problem or issue Update own availability in the RAVE system to ensure productivity of the process Record, track, and document all queries received, problem-solving steps taken and total successful and unsuccessful resolutions Follow standard processes and procedures to resolve all client queries Resolve client queries as per the SLAs defined in the contract Access and maintain internal knowledge bases, resources and frequently asked questions to aid in and provide effective problem resolution to clients Identify and learn appropriate product details to facilitate better client interaction and troubleshooting Document and analyze call logs to spot most occurring trends to prevent future problems Maintain and update self-help documents for customers to speed up resolution time Identify red flags and escalate serious client issues to Team leader in cases of untimely resolution Ensure all product information and disclosures are given to clients before and after the call/email requests Avoids legal challenges by complying with service agreements Deliver excellent customer service through effective diagnosis and troubleshooting of client queries Provide product support and resolution to clients by performing a question diagnosis while guiding users through step-by-step solutions Assist clients with navigating around product menus and facilitate better understanding of product features Troubleshoot all client queries in a user-friendly, courteous and professional manner Maintain logs and records of all customer queries as per the standard procedures and guidelines Accurately process and record all incoming call and email using the designated tracking software Offer alternative solutions to clients (where appropriate) with the objective of retaining customers and clients business Organize ideas and effectively communicate oral messages appropriate to listeners and situations Follow up and make scheduled call backs to customers to record feedback and ensure compliance to contract /SLAs Build capability to ensure operational excellence and maintain superior customer service levels of the existing account/client Undertake product trainings to stay current with product features, changes and updates Enroll in product specific and any other trainings per client requirements/recommendations Partner with team leaders to brainstorm and identify training themes and learning issues to better serve the client Update job knowledge by participating in self learning opportunities and maintaining personal networks

Role Purpose The purpose of the role is to provide effective technical support to the process and actively resolve client issues directly or through timely escalation to meet process SLAs. Do Support process by managing transactions as per required quality standards Fielding all incoming help requests from clients via telephone and/or emails in a courteous manner Document all pertinent end user identification information, including name, department, contact information and nature of problem or issue Update own availability in the RAVE system to ensure productivity of the process Record, track, and document all queries received, problem-solving steps taken and total successful and unsuccessful resolutions Follow standard processes and procedures to resolve all client queries Resolve client queries as per the SLAs defined in the contract Access and maintain internal knowledge bases, resources and frequently asked questions to aid in and provide effective problem resolution to clients Identify and learn appropriate product details to facilitate better client interaction and troubleshooting Document and analyze call logs to spot most occurring trends to prevent future problems Maintain and update self-help documents for customers to speed up resolution time Identify red flags and escalate serious client issues to Team leader in cases of untimely resolution Ensure all product information and disclosures are given to clients before and after the call/email requests Avoids legal challenges by complying with service agreements Deliver excellent customer service through effective diagnosis and troubleshooting of client queries Provide product support and resolution to clients by performing a question diagnosis while guiding users through step-by-step solutions Assist clients with navigating around product menus and facilitate better understanding of product features Troubleshoot all client queries in a user-friendly, courteous and professional manner Maintain logs and records of all customer queries as per the standard procedures and guidelines Accurately process and record all incoming call and email using the designated tracking software Offer alternative solutions to clients (where appropriate) with the objective of retaining customers and clients business Organize ideas and effectively communicate oral messages appropriate to listeners and situations Follow up and make scheduled call backs to customers to record feedback and ensure compliance to contract /SLAs Build capability to ensure operational excellence and maintain superior customer service levels of the existing account/client Undertake product trainings to stay current with product features, changes and updates Enroll in product specific and any other trainings per client requirements/recommendations Partner with team leaders to brainstorm and identify training themes and learning issues to better serve the client Update job knowledge by participating in self learning opportunities and maintaining personal networks

Role: The purpose of the role is to provide assurance on the quality of deployment for the assigned accounts and support in establishing mechanisms that enhance and sustain customer satisfaction levels. The role is expected to support in enhancing customer advocacy by predicting and preventing customer escalations & dissatisfactions and drive a culture of continuous improvement in the assigned accounts. Do: Implement deployment quality strategy for the assigned Accounts Provide inputs in the development of strategy for the assigned accounts while considering the quality standards, client expectations, quality, and monitoring mechanisms Review and reallocate the priorities to align with the overall strategy of the line of business / business unit Quality control and Customer satisfaction Support the completion of Annual Customer Satisfaction survey by ensuring completion of survey by the account customers, representatives for various projects within the account. Ensure completion of survey and address any queries in a timely manner. Support in conceptualizing the action planning by communicating with clients and interacting with Delivery Managers, vertical delivery heads and service delivery heads Drive the account wise tracking of action planning identified for sustained CSAT in various projects. Drive the Quarterly pulse survey for selected accounts or projects for periodic check-ins. Support the Account Leadership teams for tracking and managing client escalation for closure. Early Warnings and Business partnership Drive the implementation of mechanisms for preventing client escalations / dis-satisfactions by creating an early warning system in DigiQ covering aspects like delivery quality, delivery schedule, resources constraints, financial issues (overloading of effort / over-run potential), productivity, and slippages on milestones. Participate in Monthly and Quarterly Business review along with Business and Account leadership to ensure adherence of defined quality processes, define new life cycle models and ensure gating processes are followed the projects within the accounts. Drive the upskilling of delivery teams on quality management tools, knowledge management and create mechanisms for sharing of best practices. Support the collection of metrics on the performance / health of process and regular publishing of compliance and metrics dashboards. Continuous Improvement Drive a culture of continuous improvement in the assigned accounts to ensure enhance efficiency and productivity of resources Create mechanisms between the projects in the account for sharing knowledge, quality issues, risk mitigation methods within the accounts to drive the continuous improvement Plan and drive year on year improvement goals in various projects by way of process streamlining & improvements and automation, leading to cost savings and / or efficiency Support the collection of metrics to show the improvements- efficiency / productivity improvement. Team Management Team Management Clearly define the expectations for the team Assign goals for the team, conduct timely performance reviews and provideconstructive feedback to own direct reports Guide the team members in acquiring relevant knowledge and develop theirprofessional competence Drive geography specific trainings for the quality team, designed basis the statutory norms that apply in different countries Ensure that the Performance Nxt is followed for the entire team Employee Satisfaction and Engagement Lead and drive engagement initiatives for the tea Track team satisfaction scores and identify initiatives to build engagementwithin the team Mandatory Skills: Big Data Consulting. Experience: 5-8 Years.

Key Responsibilities Customer Interaction: Respond promptly and professionally to customer inquiries via phone, email, live chat, and social media platforms. Issue Resolution: Identify and resolve customer issues efficiently, escalating complex problems to higher authorities when necessary. Product Knowledge: Maintain a deep understanding of our products and services to provide accurate information and guidance to customers. Record Keeping: Document all customer interactions, transactions, comments, and complaints in the CRM system. Feedback Collection: Gather customer feedback and relay insights to relevant departments to improve products and services. Collaboration: Work closely with other teams, such as sales and technical support, to address customer needs and ensure timely resolution of issues. Quality Assurance: Participate in regular training sessions to stay updated on product knowledge and company policies.

Role & responsibilities Quality Management Systems : Develop, implement, and monitor quality assurance programs across all departments, ensuring alignment with national and international standards such as NABH, JCI, and ISO. Policy and Procedure Development : Formulate and update hospital policies and standard operating procedures (SOPs) to comply with the latest accreditation requirements. Audits and Compliance : Conduct regular internal audits, mock surveys, and surprise inspections to assess adherence to quality standards and identify areas for improvement. Training and Development : Organize training sessions for clinical and non-clinical staff on quality standards, patient safety protocols, and best practices to foster a culture of continuous improvement. Data Analysis and Reporting : Collect and analyze data on quality indicators, patient feedback, and clinical outcomes to prepare reports and dashboards for management review. Incident Management : Investigate incidents such as medication errors or adverse events, perform root cause analysis, and implement corrective and preventive actions (CAPA). Accreditation Coordination : Liaise with external accreditation bodies, prepare necessary documentation, and ensure readiness for audits and assessments. Committee Participation : Attend relevant committee meetings, document minutes, and follow up on action items related to quality improvement initiatives. Preferred candidate profile Strong analytical and problem-solving abilities. Excellent communication and interpersonal skills. Proficiency in data analysis and reporting tools. In-depth knowledge of healthcare regulations and accreditation standards. Ability to lead training sessions and workshops.