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2.0 - 3.0 years
1 - 3 Lacs
Raipur
Work from Office
Job Description The Fabrication Quality Supervisor for Substation Steel Structures is responsible for overseeing the quality assurance and control processes for the fabrication of steel structures used in substations. This role involves ensuring that all fabrication processes comply with company standards, industry regulations, and client specifications. The supervisor will lead a team of quality inspectors and collaborate with engineering and production teams to identify and solve quality-related issues, ensuring timely delivery of high-quality products. Responsibilities Oversee the quality control processes for fabricating steel structures for substations, ensuring adherence to specifications and standards. Develop and implement quality assurance plans and procedures tailored to fabrication operations. Conduct regular inspections of fabrication processes and materials, documenting findings and providing feedback to the production team. Coordinate with engineering, production, and project management teams to resolve quality issues effectively and efficiently. Manage, train, and mentor a team of quality inspectors to ensure they are performing their duties effectively and in compliance with safety and quality standards. Prepare and present quality reports and metrics to management, highlighting performance trends and areas for improvement. Implement corrective actions and continuous improvement initiatives based on quality analysis and inspection results. Ensure compliance with safety regulations and promote a culture of safety within the fabrication environment. Maintain up-to-date knowledge of industry standards, regulations, and best practices related to steel fabrication and quality assurance. Collaborate with suppliers and subcontractors to ensure that their products meet quality expectations. Additional Details Working Hours 9 Hours Work Timing 10:00 AM-7:00 PM Job Requirements Gender Male Qualification Diploma/ ITI Interview Details Priority Any Slot It will be change with respect to availblity of HOD Type Face To Face Company Details Client Of Cafyo Manufacturing | Raipur, CG The company keeps their contact details confidential. You will be contacted once your profile is shortlisted.
Posted 2 weeks ago
5.0 - 8.0 years
7 - 10 Lacs
Bengaluru
Work from Office
Role Purpose The purpose o central quality analyst role is to conduct quality audits and perform analytics in different areas as defined by central quality team, supporting the project teams in ensuring higher client satisfaction Do 1. Conduct process quality audits as per plan Conduct various process audits as per guidelines and SPOs defined in QMS Prepare findings from the report and share it with the account/ project leadership on daily/ weekly/ monthly, as required Conduct weekly analysis to identify the error trends and for top 2 errors, conduct root cause analysis (RCA) Conduct calibration communication to communicate any changes from the client and conduct refresher trainings to bridge any skill gap due to these changes 2. Conduct analysis, report generation and process compliance in different areas like metrics office, CAG, Process Definition Ensure processes to be followed in Wipro in terms of all quality norms in the areas of project management and highlight potential risks Provide insights and process guidance to the projects as per the need Prepare timely dashboards, reports, insights and share with the central quality and delivery teams to ensure minimum client escalation From time to time highlight any critical escalations where the central quality teams intervention is required in any BU project team Automate the report generations etc to ensure minimization of non-value added tasks, ensuring maximum utilization of existing platforms and their increased adoption Mandatory Skills: Data Centric testing.: Experience: 5-8 Years.
Posted 2 weeks ago
1.0 - 3.0 years
1 - 2 Lacs
Kolkata
Work from Office
Blue Tea seeking a proactive and detail-oriented Quality Associate to uphold and enhance the quality standards of our herbal tea products. The role involves managing documentation, regulatory certifications, raw Materials and finished goods.
Posted 2 weeks ago
5.0 - 8.0 years
7 - 10 Lacs
Bengaluru
Work from Office
Role Purpose The purpose o central quality analyst role is to conduct quality audits and perform analytics in different areas as defined by central quality team, supporting the project teams in ensuring higher client satisfaction Do 1. Conduct process quality audits as per plan Conduct various process audits as per guidelines and SPOs defined in QMS Prepare findings from the report and share it with the account/ project leadership on daily/ weekly/ monthly, as required Conduct weekly analysis to identify the error trends and for top 2 errors, conduct root cause analysis (RCA) Conduct calibration communication to communicate any changes from the client and conduct refresher trainings to bridge any skill gap due to these changes 2. Conduct analysis, report generation and process compliance in different areas like metrics office, CAG, Process Definition Ensure processes to be followed in Wipro in terms of all quality norms in the areas of project management and highlight potential risks Provide insights and process guidance to the projects as per the need Prepare timely dashboards, reports, insights and share with the central quality and delivery teams to ensure minimum client escalation From time to time highlight any critical escalations where the central quality teams intervention is required in any BU project team Automate the report generations etc to ensure minimization of non-value added tasks, ensuring maximum utilization of existing platforms and their increased adoption Measure 1. Quality Standards Timely generation of reports, dashboards, insights to the respective team Accuracy of the data Feedback from the project teams on the insights Quality of insights shared with the team Mandatory Skills: IBM Cognos Analytics.: Experience: 5-8 Years.
Posted 2 weeks ago
3.0 - 5.0 years
5 - 7 Lacs
Hyderabad
Work from Office
Do: Management of daily activities of a team Experience in Data Analyst experience Ensures achievement of all system, team and individual Customer Service goals and standards Manages Key performance indicators Maintain complete knowledge of all service tasks and programs, as well as system and telecommunications capabilities Responsible for administrative aspects including reporting Superior communication (oral, written), presentation, and interpersonal skills Demonstrated ability to develop and implement process enhancements including technology and performance Ability to plan, prioritize, organize and communicate with client Proficiency in , Work-force management applications, Quality tools and technologies, Experienced in goal-setting (defining and prioritizing specific, driving objectives), Managing escalations. Ensure 100% Error Feedback for Critical, Major and Minor Errors to be shared by all mentors To ensure the Quality Scores are met at all times for the workflows mapped to the respective OJT Leads Coordinate with delivery managers and the L&D POC to plan sessions Drive completion by following with respective leads and managers Mandatory Skills: Geographic Info. Systems(Car support).: Experience: 3-5 Years.
Posted 2 weeks ago
1.0 - 3.0 years
3 - 7 Lacs
Gurugram
Work from Office
Role Purpose The purpose of the role is to provide effective technical support to the process and actively resolve client issues directly or through timely escalation to meet process SLAs. Do Support process by managing transactions as per required quality standards Fielding all incoming help requests from clients via telephone and/or emails in a courteous manner Document all pertinent end user identification information, including name, department, contact information and nature of problem or issue Update own availability in the RAVE system to ensure productivity of the process Record, track, and document all queries received, problem-solving steps taken and total successful and unsuccessful resolutions Follow standard processes and procedures to resolve all client queries Resolve client queries as per the SLAs defined in the contract Access and maintain internal knowledge bases, resources and frequently asked questions to aid in and provide effective problem resolution to clients Identify and learn appropriate product details to facilitate better client interaction and troubleshooting Document and analyze call logs to spot most occurring trends to prevent future problems Maintain and update self-help documents for customers to speed up resolution time Identify red flags and escalate serious client issues to Team leader in cases of untimely resolution Ensure all product information and disclosures are given to clients before and after the call/email requests Avoids legal challenges by complying with service agreements Deliver excellent customer service through effective diagnosis and troubleshooting of client queries Provide product support and resolution to clients by performing a question diagnosis while guiding users through step-by-step solutions Assist clients with navigating around product menus and facilitate better understanding of product features Troubleshoot all client queries in a user-friendly, courteous and professional manner Maintain logs and records of all customer queries as per the standard procedures and guidelines Accurately process and record all incoming call and email using the designated tracking software Offer alternative solutions to clients (where appropriate) with the objective of retaining customers and clients business Organize ideas and effectively communicate oral messages appropriate to listeners and situations Follow up and make scheduled call backs to customers to record feedback and ensure compliance to contract /SLAs Build capability to ensure operational excellence and maintain superior customer service levels of the existing account/client Undertake product trainings to stay current with product features, changes and updates Enroll in product specific and any other trainings per client requirements/recommendations Partner with team leaders to brainstorm and identify training themes and learning issues to better serve the client Update job knowledge by participating in self learning opportunities and maintaining personal networks Mandatory Skills: Institutional_Finance_Buy_Side_Others. Experience: 1-3 Years.
Posted 2 weeks ago
3.0 - 6.0 years
4 - 5 Lacs
Chennai
Work from Office
To conduct physical-chemical/microbiological tests on spices, monitor CCPs, approve/reject materials, maintain samples/docs, report quality issues, ensure GMP/hygiene, handle compliance, support team, and lead troubleshooting within QA/QC processes. Required Candidate profile B.Sc./M.Sc. in Food Tech, Microbiology, Chemistry etc with 3–6 yrs QC experience in spices/FMCG. Skilled in spice testing, food safety, and handling instruments like HPLC, GCMS, moisture analyzer
Posted 2 weeks ago
5.0 - 8.0 years
3 - 7 Lacs
Hyderabad
Work from Office
Role Purpose The purpose o central quality analyst role is to conduct quality audits and perform analytics in different areas as defined by central quality team, supporting the project teams in ensuring higher client satisfaction Do 1. Conduct process quality audits as per plan Conduct various process audits as per guidelines and SPOs defined in QMS Prepare findings from the report and share it with the account/ project leadership on daily/ weekly/ monthly, as required Conduct weekly analysis to identify the error trends and for top 2 errors, conduct root cause analysis (RCA) Conduct calibration communication to communicate any changes from the client and conduct refresher trainings to bridge any skill gap due to these changes 2. Conduct analysis, report generation and process compliance in different areas like metrics office, CAG, Process Definition Ensure processes to be followed in Wipro in terms of all quality norms in the areas of project management and highlight potential risks Provide insights and process guidance to the projects as per the need Prepare timely dashboards, reports, insights and share with the central quality and delivery teams to ensure minimum client escalation From time to time highlight any critical escalations where the central quality teams intervention is required in any BU project team Automate the report generations etc to ensure minimization of non-value added tasks, ensuring maximum utilization of existing platforms and their increased adoption Mandatory Skills: Microfocus QTP - UFT Automation Testing. Experience: 5-8 Years.
Posted 2 weeks ago
2.0 - 7.0 years
6 - 10 Lacs
Hyderabad
Work from Office
Job Purpose Performs complex inspections and works on difficult quality problems at a site or manufacturing plant - often in collaboration with an Engineer Performs critical inspections to evaluate and analyze difficult quality problems, often in collaboration with an engineer Conducts quality tests as qualified for (destructive and non-destructive tests) to detect non-conformance issues and identifies the causes of rejects Identifies the causes of rejects of complicated cases of non-conformances and follows them for corrective action Reads and interprets complicated blueprints and specifications, including customer and vendor specifications Assists Production during start-up of new fabrication and authorizes commencement of production Calibrates measuring instruments using standards and sets up instruments for inspection May train other inspectors You are meant for this job if: Certificate or equivalent / technical background Over 2 years of experience Welding / Non Destructive Testing related experience and / or qualification Skills
Posted 2 weeks ago
2.0 - 5.0 years
6 - 10 Lacs
Hyderabad
Work from Office
Job Purpose Participates the development, improvements and deployment of Quality Management systems and tools. Develops and coordinates employees'' trainings. Configures and upgrades the Quality Management System Contributes to the continuous improvement of the Quality Management System Develops and coordinates induction training to raise awareness on quality processes among employees of the site Communicates programs, standards and procedures to the quality team and other plant employees Participates in the elaboration of Group tools to measure performance Recommends new quality policies or procedures to ensure high quality products, processes or services Carries out extensive statistical analysis and work as per the result derived from the analysis Reports regularly regarding the system performance and new developments You are meant for this job if: Bachelor''s degree preferably with a specialization in Quality (Engineering degree for Quality Engineer only, equivalent qualification for Quality Analyst) 2 to 5 years of experience Good knowledge of Management Systems Skills
Posted 2 weeks ago
5.0 - 8.0 years
7 - 10 Lacs
Bengaluru
Work from Office
Role Quality Assurance Consultant Do - Support process excellence initiatives and drive improvement projects. - Drive benchmarking and best practices deployment across accounts. - Understand potential customer dis-satisfaction drivers and proactively mitigate any CSAT/PCSAT risks. - Work closely with customers and operations leadership team to identify improvement opportunities and drive them to closure. - Drive projects to improve and maintain the profitability of the process. - Drive a culture of process improvement using tools like Six Sigma, Lean and Kaizen on the process floors. - Drive standardization practices on the floor and ensure strict compliance in internal and client defined processes. - Monitor and drive compliance requirements through Internal Common Minimum standards (CMS), ISO 9001, etc. - Ensure all process metrics are met. - Lead quality report and dashboards. - Support in SOP and VSM creation. Mandatory Skills: Quality Assurance Experience: 5-8 Years
Posted 2 weeks ago
5.0 - 8.0 years
7 - 10 Lacs
Pune
Work from Office
Role Purpose The purpose of this role is to ensure compliance and quality of the process within an account. Do Track and review the process quality through audits Develop audit plan as per SOP and allocate reviews to the analysts Monitor to ensure that the audits are being conducted as per plan Review the audit data across the account to review the account performance on quality parameters, identify the error trends Prepare reports for review for the internal leadership as well as client Identify the best practices and work with the delivery team to deploy for improvement Ensure compliance part of the process by front-ending with the external auditors CMMIE or any onsite audits, coordinating with the internal teams and working with SDH and AH to develop SOPs and compliance registers as required for the audits. Drive training within the account to ensure process quality is maintained Conduct Root Cause Analysis of the errors to identify the training intervention to bridge the gap conduct monthly trainings based on the error types identified in the process audits Deploy various training methods (classroom based, web based etc) to develop the skill and reduce error rates Develop the training reports and share with the key stakeholders including the client twice a week. Support the incoming new process For an existing client, support the any new process addition by ensuring online process training is conducted for the agents, agents have the necessary skill and access is granted to them on applications required For any new process outside the account, support the team in identifying the skill, availability of skill within DOP or avenues for upskilling the team to support the new process Effective Team Management Resourcing Hire adequate and right resources for the team Talent Management Ensure adequate onboarding and training for the team members to enhance capability & effectiveness Build an internal talent pool and ensure their career progression within the organization Manage team attrition Drive diversity in leadership positions Performance Management Set goals for the team, conduct timely performance reviews and provide constructive feedback to own direct reports Ensure that the Performance Nxt is followed for the entire team Employee Satisfaction and Engagement Lead and drive engagement initiatives for the team Track team satisfaction scores and identify initiatives to build engagement within the team Mandatory Skills: Quality Assurance Experience: 5-8 Years
Posted 2 weeks ago
1.0 - 3.0 years
3 - 5 Lacs
Bengaluru
Work from Office
Role Purpose The purpose of the role is to provide effective technical support to the process and actively resolve client issues directly or through timely escalation to meet process SLAs. Do Support process by managing transactions as per required quality standards Fielding all incoming help requests from clients via telephone and/or emails in a courteous manner Document all pertinent end user identification information, including name, department, contact information and nature of problem or issue Update own availability in the RAVE system to ensure productivity of the process Record, track, and document all queries received, problem-solving steps taken and total successful and unsuccessful resolutions Follow standard processes and procedures to resolve all client queries Resolve client queries as per the SLAs defined in the contract Access and maintain internal knowledge bases, resources and frequently asked questions to aid in and provide effective problem resolution to clients Identify and learn appropriate product details to facilitate better client interaction and troubleshooting Document and analyze call logs to spot most occurring trends to prevent future problems Maintain and update self-help documents for customers to speed up resolution time Identify red flags and escalate serious client issues to Team leader in cases of untimely resolution Ensure all product information and disclosures are given to clients before and after the call/email requests Avoids legal challenges by complying with service agreements Deliver excellent customer service through effective diagnosis and troubleshooting of client queries Provide product support and resolution to clients by performing a question diagnosis while guiding users through step-by-step solutions Assist clients with navigating around product menus and facilitate better understanding of product features Troubleshoot all client queries in a user-friendly, courteous and professional manner Maintain logs and records of all customer queries as per the standard procedures and guidelines Accurately process and record all incoming call and email using the designated tracking software Offer alternative solutions to clients (where appropriate) with the objective of retaining customers and clients business Organize ideas and effectively communicate oral messages appropriate to listeners and situations Follow up and make scheduled call backs to customers to record feedback and ensure compliance to contract /SLAs Build capability to ensure operational excellence and maintain superior customer service levels of the existing account/client Undertake product trainings to stay current with product features, changes and updates Enroll in product specific and any other trainings per client requirements/recommendations Partner with team leaders to brainstorm and identify training themes and learning issues to better serve the client Update job knowledge by participating in self learning opportunities and maintaining personal networks Mandatory Skills: Institutional_Finance_Buy_Side_Others Experience: 1-3 Years
Posted 2 weeks ago
6.0 - 10.0 years
4 - 7 Lacs
Kolkata, Delhi / NCR
Work from Office
Total 6 Yrs exp out of this 2 yrs exp as a Assistant Manager Quality Call Callibration CSAT Manage Team of QA Count of Audit Quality Score Work from Office-Kolkata only not for Delhi/NCR...Apply those who can relocate in Kolkata Required Candidate profile Work from Office-Kolkata only not for Delhi/NCR...Apply those who can relocate in Kolkata Call or Whatspp cv Sri 8851792136 Neha 8287267407
Posted 2 weeks ago
5.0 - 8.0 years
8 - 10 Lacs
NTR
Work from Office
Responsible for ensuring that products meet stringent quality standards & comply with relevant regulations, including those related to asbestos. Developing & implementing quality control procedures, conducting inspections & analyzing data Required Candidate profile Exp in the Asbestos cement sheets making industries.Strong understanding of quality control methodologies, tools, techniques, including statistical process control (SPC), Six Sigma & ISO standards.
Posted 2 weeks ago
1.0 - 6.0 years
2 - 6 Lacs
Bahadurgarh, Delhi / NCR
Work from Office
Role & responsibilities: The candidate would be required to take on the responsibility of testing of pharma formulations and ensure quality product and production efficiency. Some of the key responsibilities are: 1. Perform QC tests on raw materials, in process samples, and finished products. 2. Conduct analytical testing using instruments like HPLC ,UV , Ph meter, and titration. 3. Maintain proper documentation as per GMP/GLP guidelines. 4. Prepare and review SOPs, quality reports, and calibration records. 5. Ensure compliance with company standards and regulatory guidelines. 6. Report deviations or non-conformances to the QA team. Preferred candidate profile: The candidate should be hardworking and honest. Should be able to manage time, prioritize work accordingly and work well within a team. Proficiency in MS Word/excel and English is mandatory. Experience in testing is desirable but Freshers may apply
Posted 2 weeks ago
1.0 - 5.0 years
2 - 2 Lacs
Chennai, Thiruvallur
Work from Office
Job description Job Title: Quality Inspector - FAT/SAT/ SOP/BOM Purpose of the Position: - The Quality Inspector serves as a technical and administrative member of the Quality team, operating within the guidelines set forth by corporate policy and company procedures. The individual is responsible for ensuring Quality Control standards are maintained in alignment with the Crown Quality System. Role & responsibilities Conduct the Factory Acceptance Test (FAT) process for Standard Operating Procedures (SOP) . Collaborate with the production team to ensure the assembly and testing of machines meet high-quality standards. Communicate test results and ensure necessary adjustments are made during the testing phase. Maintain detailed records of all testing processes, outcomes, and issues identified. B ill of material ensure the incoming stage & also verified the while preassembly stage. Must know the understand the BOM process . Preferred candidate profile :- Basic knowledge and hands-on experience with the FAT/SAT (Site Acceptance Test) process. Proficiency in quality tools such as 7QC (Seven Basic Quality Tools) and CAPA (Corrective and Preventive Actions). Ability to read and interpret drawings, Standard Operating Procedures (SOPs) , and Bill of Materials (BOM) . Strong understanding of essential measuring instruments and their correct usage, Sound knowledge of machine elements, both mechanical and electrical. Basic with PLC (Programmable Logic Controllers), HMI (Human-Machine Interface), and IPC (Industrial PC) systems. Good knowledge and experience in handling test record documentation Contact HR - 98843 05167 / 98840 49633 Mail - hr1@crownqualityservices.com
Posted 2 weeks ago
5.0 - 10.0 years
4 - 5 Lacs
Chennai
Work from Office
Quality Head Reporting to MD, Authorized to stop the production, dispatch to correct Quality problems Responsible for conducting Product audit, Layout Inspection, Process revalidation as per the plan. Responsible for non-conforming products are not shipped Responsible for reviewing the trend of the product / process. Responsible for maintaining the calibration status of the measuring and monitoring devices Responsible for Conducting MSA for the measuring devices as per the plan AUTHORTIES: Authorized to approve and release the product before dispatch. Authorized to decide the status of non-conforming product. Authorized to visit and Audit the Suppliers to ensure their ability to meet requirements. Authorized to initiate necessary corrective actions based on product / process trend. Quality Supervisor (Sr. Engg, Q. Engg) Reporting to Quality Head, Authorized to stop the production or dispatch to correct Quality problems Authorized to segregate the parts during night shift. Responsible for the Conformance to the customer requirements Responsible for non-conforming products are not shipped Responsible for preparing the Inspection standards for the products Responsible for First off, Patrol inspection Responsible for Final inspection before dispatch Responsible for ensuring the product parameters are in line with the product specifications. Responsible for maintaining the Quality of the product in different stages Responsible for Identification and containment of non-conforming product Responsible for supporting CR in submitting corrective action reports to customer for the complaints. Responsible for conducting Regular Supplier Audit
Posted 2 weeks ago
10.0 - 14.0 years
0 Lacs
erode, tamil nadu
On-site
As a Quality Control Manager in the food industry, you will report directly to the Functional Heads. Your primary responsibility will be overseeing all activities in the Ingredients Lab, including approving leave for Lab Chemists and Assistants. It will be essential for you to report regularly to the Functional Heads and Production Manager on the quality status of the products. In this role, you will be required to generate Purchase Requisitions for Lab requirements, maintain and update records of all quality parameter analyses, and interact with various departments to ensure quality standards are met. You will also be responsible for analyzing and interpreting all Quality Analysis Results, setting and achieving Quality Objectives and action plans, and preparing MIS reports for follow-up. Additionally, you will be responsible for liaising with external parties to stay updated on statutory requirements, addressing and resolving customer complaints, and leading the Food Safety Team. The ideal candidate will have at least 10 years of experience in the food industry, with a preference for a Master's degree. This is a full-time position that offers benefits such as cell phone reimbursement, health insurance, and Provident Fund. The work schedule is during the day with a yearly bonus. The work location is in person.,
Posted 2 weeks ago
8.0 years
4 - 8 Lacs
Mumbai
Work from Office
As a Quality Engineer in the WMEL department, you will be responsible for ensuring the quality of our products and services. You will be involved in the development and implementation of quality control systems, and you will work closely with our production and engineering teams to ensure that our products meet the highest standards of quality.
Posted 2 weeks ago
1.0 - 5.0 years
1 - 5 Lacs
Pune
Work from Office
About The Role Area Manager Customer Care Rest of Maharastra Grade M4 Leading a team of Approx7 Customer Service Officers to address requests/complaints received from clients for all for Retail Asset Products (EgHome loan LAP/Personal Loan). Address Service RequestComplaints including those created by channel partners (Branches Wealth/Contact Centre) and ensure all are closed within TAT Drive Digital Adoption for all Retail Asset Clients Close looping of Complaints and TNPS Detractor feedbacks end to end and incorporate changes for improvement. Ensure we maintain benchmark TNPS score of +65 Process modifications and Business Process Reengineering to bring about efficiency in process and customer delight. Quality of Service Request and Resolution as given to customers to be monitored. Feedback and corrective action to be taken if any error noticed Review Team"s Performance each Month and provide feedbacks and support team to achieve their respective KRA"s. Ensure adequate training and certifications are completed for each staff member Ensuring Team Strength in Place Drive Cross sell and focussed on revenue generation Others Believes in team work and identify and utilizes each team member"s strength and knowledge for achievement of short and long term organization goals Apply best practices and focus on areas of improvement Focussed towards achievement of teams and own KRAs Building rapport and coordinating with internal stakeholders and ensuring customer requests are addressed on time
Posted 2 weeks ago
2.0 - 5.0 years
4 - 7 Lacs
Mumbai
Work from Office
Department - Agri Business Group (Agri SME Working Capital Loans) Job Title - Relationship Manager - Grade M3 M4 (Manager Sr. Manager) Portfolio Management - Marketing Branches Operations Reporting to - Area Sales Manager (ASM) Job Profile Job Role Candidate should be self-motivated & strong relationship management skills. Requires decent communication skill, understanding of local language will be an advantage. To manage and grow existing portfolio of customers in Agri, Food processing & MSME Industries by offering loan products in line with customer requirements of W orking capital (fund based/non-fund based) & Term Loan facilities Build a strong & robust customer base to increase both assets and liabilities, earn revenue by providing them high standards of service on an ongoing basis. Deepening relationship with existing customers through Cross sell liability & other third party products. Continuous monitoring of the accounts to ensure business is a per budgets Regular monitoring of accounts to ensure there are no delinquencies, portfolio hygiene, post disbursement deferrals closure in time, security perfection To engage with Credit & risk function, legal & technical teams, RCAD & GR team for customer requirements. CA Graduate Post Graduate Diploma Post Graduate in Banking and Finance Fresher CAs and MBAs can also apply People from different industries, such as from Agri Input Industries Accounting firms insurance companies rating agencies NBFCs MFI Industries Branch banking background can also apply. Strong oral and written Communication Relationship Management Skill.
Posted 2 weeks ago
1.0 - 3.0 years
3 - 7 Lacs
Bengaluru
Work from Office
Role Purpose The purpose of the role is to provide effective technical support to the process and actively resolve client issues directly or through timely escalation to meet process SLAs. Do Support process by managing transactions as per required quality standards Fielding all incoming help requests from clients via telephone and/or emails in a courteous manner Document all pertinent end user identification information, including name, department, contact information and nature of problem or issue Update own availability in the RAVE system to ensure productivity of the process Record, track, and document all queries received, problem-solving steps taken and total successful and unsuccessful resolutions Follow standard processes and procedures to resolve all client queries Resolve client queries as per the SLAs defined in the contract Access and maintain internal knowledge bases, resources and frequently asked questions to aid in and provide effective problem resolution to clients Identify and learn appropriate product details to facilitate better client interaction and troubleshooting Document and analyze call logs to spot most occurring trends to prevent future problems Maintain and update self-help documents for customers to speed up resolution time Identify red flags and escalate serious client issues to Team leader in cases of untimely resolution Ensure all product information and disclosures are given to clients before and after the call/email requests Avoids legal challenges by complying with service agreements Deliver excellent customer service through effective diagnosis and troubleshooting of client queries Provide product support and resolution to clients by performing a question diagnosis while guiding users through step-by-step solutions Assist clients with navigating around product menus and facilitate better understanding of product features Troubleshoot all client queries in a user-friendly, courteous and professional manner Maintain logs and records of all customer queries as per the standard procedures and guidelines Accurately process and record all incoming call and email using the designated tracking software Offer alternative solutions to clients (where appropriate) with the objective of retaining customers and clients business Organize ideas and effectively communicate oral messages appropriate to listeners and situations Follow up and make scheduled call backs to customers to record feedback and ensure compliance to contract /SLAs Build capability to ensure operational excellence and maintain superior customer service levels of the existing account/client Undertake product trainings to stay current with product features, changes and updates Enroll in product specific and any other trainings per client requirements/recommendations Partner with team leaders to brainstorm and identify training themes and learning issues to better serve the client Update job knowledge by participating in self learning opportunities and maintaining personal networks Mandatory Skills: Institutional_Finance_Buy_Side_Others. Experience:1-3 Years.
Posted 2 weeks ago
10.0 - 15.0 years
9 - 12 Lacs
Baddi
Work from Office
Role & responsibilities Preferred candidate profile Perks and benefits
Posted 2 weeks ago
7.0 - 12.0 years
10 - 15 Lacs
Vijayawada
Work from Office
Job Description To ensure all the products manufactured and distributed by the bottling operation conform to the specifications through assurance of processes from supply to consumer. The QAE supports the identification, planning, documentation, and management of the practices, activities and resources needed to meet quality goals and objectives in a manner that enables management to assess quality performance. Job Responsibilities Responsibility for all quality management, and quality assurance activities in the bottling operation. Responsibility for adherence to Company guidelines and requirements in the supply, manufacturing and distribution processes. Responsibility for the conformance to specifications of the finished goods leaving the plant. Responsibility to monitor, assess and improve process capabilities in the plant Responsibility for conducting the required tests on raw materials, packaging materials, WIP and finished product at the specified frequencies. Responsibility for availability and calibration of inspection and testing equipment and chemical reagents. Responsibility for process control of the final syrup, water treatment Responsibility for raw material, ingredient and product identification and traceability. Responsibility for the implementation of GMP in the plant. Responsibility to document, implement and monitor a quality assurance system in accordance with the KORE Requirements. - Commitment to Development Commitment to Excellence Teamwork Planning and Execution Influencing Knowledge of the Business Job Requirement Minimum Education: Post Graduate in Microbiology. Minimum Experience: 2 - 3 years in a Microbiology in beverage industry.
Posted 2 weeks ago
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