1193 Quality Analysis Jobs - Page 11

Job Purpose At TechnipFMC, we deliver critical projects of a scale, scope and difficulty that you simply wont find anywhere else. We are looking for a Lead Engineer II - Installation Engineering with previous 10+yrs experience in Subsea Oil & Gas field as installation engineer Ensure work is performed in compliance with the established design rules and procedures within TechnipFMC Group You are autonomous in the preparation and Offshore support activities for products installation You take responsibility for a package and a group of Engineers on a major project You plan, prepare and confirm the specific procedures (validation test on site, transportation and installation) and associated calculation notes (design lifting slings) defining priorities, You bring technical expertise during the procurement process, and confirm the project's progress at interim meetings with your Lead, You realize the production of all documents and preliminary studies related to tenders and projects developed by the Center. You participate to vessel/CB mobilization as well as installation phases on vessel to validate technical solutions by respecting the rules of the Group HSEQ. You warrant that your activities are conducted in compliance with the Project standards in terms of Quality, Cost & Time. Interface with Project Team to clarify aspects of the work, project data and define installation procedure Write technical project documents and ensure deliverables are issued as per schedule. Lead a team of engineers and perform quality assurance check of analysis performed by the engineers. Consolidate team experience in discipline. Ability to mentor and train and develop engineers. You are meant for this job if: Bachelor of Engineering/ Technology degree in civil/ mechanical or any other relevant engineering disciplines. 10+ years of experience working as Installation Engineer for Subsea Oil & Gas Industry Experience of being a project engineer on offshore installation vessels on multiple projects and exposure to mulitple product installation. Good English communication skills, both written and verbal. Good knowledge in offshore structures/ wave hydrodynamics. Experience in leading a team of analysis engineers, performing QA and delivering projects Nice to have: Master of Engineering/ Technology degree in Offshore Structures/ Ocean Engineering or any other relevant engineering disciplines. Experience using installation analysis software (Orcaflex, Flexcom, Deeplines, Offpipe, etc.)

Career Area: Manufacturing : Your Work Shapes the World at Caterpillar Inc. When you join Caterpillar, you'rejoining a global team who cares not just about the work we do but also about each other. We are the makers, problem solvers, and future world builders who are creating stronger, more sustainable communities. We don'tjust talk about progress and innovation here we make it happen, with our customers, where we work and live. Together, we are building a better world, so we can all enjoy living in it. Role DefinitionPerforms advanced inspection and audits to track, analyze, and report on materials, processes, and products to ensure conformance to company's quality standards. Responsibilities Conducting measurement systems analysis; gathering, analyzing, and communicating non-conformance data. Analyzing non-conformance data and maintaining quality system documentation. Interacting with manufacturing team members to determine root cause of quality issues and ensure that corrective and preventive action is implemented. Identifying, analyzing, and resolving non conformance. Investigating problems on worked purchased finished, rough, and interplant material. Coordinates various Quality training programs. Degree RequirementDegree or equivalent experience desired Skill DescriptorsQuality ManagementKnowledge of quality management methods, tools, and techniques and ability to create and support an environment that meets the quality goals of the organization.Level Basic UnderstandingExplains the purpose and limitations of quality management. Accesses organizational resources that enable quality management. Defines quality management concepts. Cites examples of organizational quality management initiatives. Accuracy and Attention to DetailUnderstanding the necessity and value of accuracy; ability to complete tasks with high levels of precision.Level Working KnowledgeAccurately gauges the impact and cost of errors, omissions, and oversights. Utilizes specific approaches and tools for checking and cross-checking outputs. Processes limited amounts of detailed information with good accuracy. Learns from mistakes and applies lessons learned. Develops and uses checklists to ensure that information goes out error-free. CollaboratingKnowledge of collaborative techniques; ability to work with a variety of individuals and groups in a constructive and collaborative manner.Level Basic UnderstandingDemonstrates a basic understanding of the concept of collaborative processes. Explains the concept of collaboration as applicable to organizations. Provides examples of how collaboration has helped achieve organizational goals. Contrasts collaborative with competitive operating styles in organizations. Flexibility and AdaptabilityKnowledge of successful approaches and techniques for dealing with change; ability to adapt to a changing environment and be comfortable with change.Level Working KnowledgeAdjusts to new or changing assignments, processes, and people. Demonstrates willingness to listen to other opinions. Provides examples of shifting from task to task. Identifies and considers alternative approaches to situations or problems. Accepts new or radical ideas with an open mind; avoids snap reactions. Problem SolvingKnowledge of approaches, tools, techniques for recognizing, anticipating, and resolving organizational, operational or process problems; ability to apply knowledge of problem solving appropriately to diverse situations.Level Basic UnderstandingExplains the value of a disciplined approach to problem solving. Describes problem reporting and escalation practices. Utilizes accepted procedures for problem analysis and resolution. Identifies key aspects of problem-solving techniques used in own area. Manufacturing Standards, Procedures and PoliciesKnowledge of organizational standards, procedures and policies in manufacturing activities; ability to plan, guide, and monitor manufacturing processes for compliance.Level Basic UnderstandingDiscusses the relevance of standards for a manufacturing environment. Researches process and product blueprints for own area. Describes and follows all policies, standards and procedures. Obtains documentation and information on standards and their usage. Root Cause Analysis (RCA)Knowledge of the concepts, principles and techniques of root cause analysis (RCA); ability to use a structured approach to identify the causes of undesirable consequences in a manufacturing environment and the changes needed to prevent recurrences.Level Working KnowledgeUtilizes RCA techniques, such as Flowchart, Fish-bone Diagram, etc., to investigate basic problems, determine the causes, and find resolutions. Locates factors that resulted in harmful outcomes of one or more past events. Pinpoints behaviors, actions, inaction, or conditions that need to be changed. Extrapolates lessons to be learned to promote the achievement of better consequences. Practices RCA as an iterative process. This is intended as a general guide to the job duties for this position and is intended for the purpose of establishing the specific salary grade. It is not designed to contain or be interpreted as an exhaustive summary of all responsibilities, duties and effort required of employees assigned to this job. At the discretion of management, this description may be changed at any time to address the evolving needs of the organization. It is expressly not intended to be a comprehensive list of essential job functions as that term is defined by the Americans with Disabilities Act. Relocation is available for this position.

Experience 2 to 3 Years in Quality Department Experience with BPO Industry Willing to work in Night shift Quality Assurance Specialist must demonstrates complete familiarity with all aspects of quality of data entry including performance, professionalism, ethical standards, policies, guidelines and procedures Quality Assurance Specialist should monitors data entry performance, working with supervisors to implement improvement plans Should prepares quality reports by collecting, analyzing, and summarizing information and trends Quality Assurance specialist must prepares and conducts audit work in accordance with acceptable audit standards and plans. A minimum productivity requirement is defined as being between 2 and 3 QA Evaluation forms completed per hour on average or as expected for the process from time to time Quality Assurance specialist should be able to handle Internal and external audit QAS should maintains all records of QA activities, to include QA identified issues Quality Assurance specialist / Quality Analyst should have knowledge to handle rebuttal process Maintains effective working relationships with members of training, quality, and various levels of management Quality Assurance Specialist must collaborates with Training team to direct QA issues to appropriate existing channels for investigation and resolution Quality Assurance Specialist / Quality Analyst should continuously updates job knowledge by studying trends, developments in associates performance standards, and quality assurance in general Quality Assurance specialist should participates in periodic calibrations, as well as quarterly center evaluation programs Quality Assurance Maintains professional standards and ethical practices inherent to the position

Responsibilities: * Ensure quality assurance through analysis and documentation * Collaborate with team on project deliverables * Maintain accurate records using Excel * Manage ISO projects from start to finish Employee state insurance Gratuity Provident fund Annual bonus

Urgent Requirement QC MANAGER Experience - 15 to 20 years In Machinery Equipment Manufacturing Rotary Equipment Education - Be Mechanical Engineer Salary - 7 LPA TO 10 LPA Mob no 76989 92229 / 88662 96627 Hare Murari Placement service Perks and benefits As per interview

Urgent Requirement Qc Officer Fresher Location- Umbergaon Salary - 15k to 20k Education - B.Com / BA / Experience - Fresher Mob no 76989 92229 Mob no 88662 96627 Hare Murari Placement service

Our client which is into Gold Jewellery Industry is looking for : QC Manager Profile : Candidate should have Quality Control Experience in plain gold jewellery manufacturing. To manage 12 people team Required Candidate profile Educational Qualification : Graduate / Undergraduate Experience : Should have minimum 8 years experience in QC from Jewellery Industry. Interested candidates whatsapp your CV on : 8097836496

Job Title: Customer Insight Specialist Department: Customer Communications Location: Gurugram WFO 5 Days Job Summary About the Role: We are seeking a Customer Insight Specialist with a robust background in Contact Center Customer Quality and process improvement. The ideal candidate will be responsible for analyzing customer insights, identifying patterns, and driving actionable recommendations that enhance customer satisfaction, reduce friction, and improve overall service delivery. This position is an onsite role based in Gurgaon and requires collaboration with Quality, Customer Service, Product, and Process Excellence teams. Key Responsibilities: Execute Voice of Customer programs, ensuring continuous collection, classification, and reporting of customer feedback across all touchpoints (calls, chats, emails, surveys, reviews). Work with stakeholders to categorize VOC inputs using frameworks such as 7Ps (Product, Price, People, Process, Policy, Promotion, Platform) or business-specific taxonomies. Collaborate with Quality teams to triage complaints and feedback into root causes, linking them with quality metrics and customer pain points. Generate monthly customer insights and detailed reports to highlight top concerns, sentiment trends, and process gaps. Support CX projects by providing data-driven insights that influence process redesigns, training requirements, or product changes. Liaise with NPS, ORM, CSAT, and CES survey owners to correlate feedback with performance metrics. Present findings in review forums, ensuring business leaders are informed and aligned on customer improvement opportunities. Desired Skills and Qualifications: 3 years of experience in Contact Center Quality, VOC analytics, or CX Insights roles. Strong understanding of VOC classification, customer journey mapping, and root cause analysis. Proficiency in Excel, PowerPoint , and basic data visualization tools ( Power BI, Tableau , etc.). Familiarity with tools such as CRM systems, AI GPTs, and feedback tools is advantageous. Excellent communication skills to present findings and influence stakeholders. Highly analytical with attention to detail, ownership mindset, and ability to work cross-functionally. What We Offer: Opportunity to work on high-impact customer experience projects. A collaborative and customer-focused team environment. Clear path for career growth in Customer Experience, Process Excellence, and Insights. Interested candidates pls share your CV with below details on rini.dsouza@groupbayport.com Overall Exp- Relevant exp in customer insight quality- Do you have experience in NPS, ORM, CSAT, and CES survey- Do you have experience handling Quality check for international call process What is the maximum no. of calls Handled- Overview of roles & responsibilities handled- Current Location- Current CTC- Expected CTC- Notice period- Reason for change-

We are looking for a skilled professional with 8 to 14 years of experience to join our team as a Manager - Delivery Quality in Bengaluru. Roles and Responsibility Manage and oversee the delivery quality process to ensure high standards. Develop and implement effective quality control measures to identify areas for improvement. Collaborate with cross-functional teams to resolve issues and enhance overall service quality. Analyze data and metrics to measure performance and make informed decisions. Lead and motivate a team of quality professionals to achieve goals. Ensure compliance with industry regulations and company policies. Job Proven experience in managing delivery quality, preferably in IT services or BPO. Strong understanding of quality management principles and practices. Excellent leadership and communication skills. Ability to analyze complex data and make informed decisions. Experience with CRM software is an added advantage. Strong problem-solving skills and attention to detail.

We are looking for a skilled professional with 8 to 14 years of experience to join our team as an Assistant Manager - Delivery Quality in Trichy, India. The ideal candidate will have a strong background in quality management and delivery. Roles and Responsibility Manage and oversee the delivery quality process to ensure high standards. Develop and implement quality control measures to identify areas for improvement. Collaborate with cross-functional teams to resolve issues and enhance processes. Analyze data and metrics to measure performance and make informed decisions. Provide training and coaching to team members on quality procedures. Identify and mitigate risks associated with quality control. Job Minimum 8 years of experience in quality management or a related field. Strong knowledge of quality control principles and practices. Excellent analytical and problem-solving skills. Ability to work effectively in a fast-paced environment. Strong communication and interpersonal skills. Experience in managing and leading teams. Familiarity with CRM/IT Enabled Services/BPO industry trends and best practices.

We are looking for a highly skilled and experienced Quality Analyst to join our team at Eloiacs Software Private Limited. The ideal candidate will have 6-7 years of experience in the IT software industry. Roles and Responsibility Develop and implement quality assurance processes to ensure high-quality software products. Collaborate with cross-functional teams to identify and prioritize testing requirements. Design and execute comprehensive test plans to validate software functionality. Analyze defects and provide detailed reports to improve product quality. Participate in agile development methodologies to ensure timely delivery of high-quality products. Identify areas for process improvement and recommend changes to enhance efficiency. Job Requirements Strong understanding of software testing principles, methodologies, and tools. Experience with defect tracking and management systems. Excellent analytical, problem-solving, and communication skills. Ability to work effectively in a fast-paced environment with multiple priorities. Strong attention to detail and ability to maintain high-quality standards. Familiarity with industry-standard testing frameworks and best practices.

Senior Specialist, Product Management - Debit & Network Products ? Role Overview: The Network Products and Services team is looking for a Senior Specialist, Product Management to lead the scaling of existing products and the development of new products and services for Mastercard s global core payments network. This position will be responsible for the successful execution of product and go-to-market strategies for a diverse suite of products, ensuring a strong understanding of market needs and value propositions. The role requires close collaboration with internal technical teams, regional market-facing teams, customers, product teams, pricing and commercialization teams and other business stakeholders within Mastercard to identify needs, shape our approach, and drive alignment around our initiatives Role: In this position, specific responsibilities include, but are not limited to: Developing compelling narratives to secure stakeholder buy-in for scaling existing product and services. Performing high-quality analysis, translating numbers into actionable insights and compelling stories. Leading the Studio process to manage the delivery of ongoing innovation and enhancements. Partnering with the commercialization and pricing team to more effectively scale our products and services. Developing and implementing new innovative products and services by liaising with business and technical teams, translating customer needs into objectives, identifying solutions and defining specific product requirements Communicating clearly and concisely (both verbal and written), driving institutionalized knowledge and consistent, reliable product documentation Act as an expert, advocate for and champion of Mastercard Services for internal and external stakeholders Partner with regional product teams to develop and execute go-to-market strategies and ensure successful rollout Conduct market research to identify customer needs, market trends, and competitive landscape. Maintain comprehensive product documentation, including requirements, specifications, and user guides. Maintain an independent mindset, develop a strong point of view of the best approaches, push hard for the right outcomes for our team and customers, and be flexible and pragmatic in your approach to getting things done Candidate: The ideal candidate for this position should: Prior experience in payments is required Prior experience in Product Management is required Knowledge of Mastercard s payment network and core transaction processing systems is a plus. Have excellent visual presentation skills, including data visualization and the ability to produce clear, compelling slides and narratives. Have excellent analytical skills and attention to detail, with the ability to translate numbers into insights and tell a story behind them. Have strong interpersonal and collaboration skills; able to work cross-functionally and build strong relationships with cross-functional partners in a matrixed organization Have strong project management skills with ability to manage multiple projects simultaneously and deliver results within specified timelines Knowledge of Mastercard s payment network and core transaction processing systems is a plus. Be a self-starter and quick learner with ability to work independently; have an owner mindset Thrive in fast-paced environments and have flexibility to handle rapidly changing scenarios; able to work through ambiguity and manage complex projects Be willing to dive deep and learn about our technology, system structure and rules Corporate Security Responsibility Every person working for, or on behalf of, Mastercard is responsible for information security. All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and therefore, it is expected that the successful candidate for this position must: Abide by Mastercard s security policies and practices. Ensure the confidentiality and integrity of the information being accessed. Report any suspected information security violation or breach, and Complete all periodic mandatory security trainings in accordance with Mastercard s guidelines.

ole & responsibilities: Job Summary : To ensure quality departments activities are executed as per the schedule and ensure hospital is prepared for the required accreditation activities . Responsibilities : 1.To ensure quality departments activities are executed as per the schedule and ensure hospital is prepared for the required accreditation activities . 2. To report to Medical Superintendent & Unit Head on day to day basis and attend huddle meetings 3. To ensure the quality department plan is executed as per the calendar 4. To take reporting from the team and daily reports are circulated among the designated members 5. Prepare monthly MIS & department achievements 6. To execute Induction & other trainings as per the year schedule 7. To conduct IQA & SATK, perform Standard wise gap analysis and ensure CAPA is implemented 8. To review incidents reporting process and ensure verification of CAPA 9. To conduct committee performance report once in half year and ensure standard requirements are met 10. Perform validation audits on quality indicators data collected from every dept., and document the evidences 11. To be a part of feedback review meetings 12. To regularly take a round of the hospital & maintain audit outcome records 13. Ensure document control is appropriately followed and coordinate for printing activities 14. Responsible for conducting Quality Core committee & Medical Audit committee 15. To ensure all the clinical departments perform Clinical Audits & in other departments quality improvements projects are identified and executed. 16. To educate all the departments at all levels about the quality assurance programme 17. To analyse the training needs of the team members and train them 18. To analyse training needs of quality champions and plan, execute trainings accordingly 19. To update ones of with recent advances in health related quality assurance & accreditation and communicate relevant requirements to hospital authorities Preferred candidate profile: MHM/PGDHM Minimum 10 years of experience in hospital quality department NABH POI certification Perks and benefits: Competitive salary best in the industry

A Quality Production and Maintenance job description would typically involve inspecting and testing products, identifying quality issues, and collaborating with production maintenance teams to ensure high-quality output and maintain efficient

Skill required: Sales Operations - Sales Enablement Designation: Quality Auditing Analyst Qualifications: Any Graduation Years of Experience: 3 to 5 years About Accenture Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song all powered by the worlds largest network of Advanced Technology and Intelligent Operations centers. Our 699,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. Visit us at www.accenture.com What would you do Transforming sales to become a future-ready and digital B2B revenue engine.Backend sales operations , maintaing and creating sales reports , dash boardsEquip sales teams with the right content, training, and data to drive sales activity. What are we looking for "Excellent Communication Skills: Strong listening and verbal communication skills to accurately assess customer interactions. Analytical Skills: Ability to analyze data, identify trends, and draw meaningful conclusions to inform improvement strategies. Attention to Detail:Keen focus on capturing nuances in customer interactions and accurately evaluating performance against quality standards. Customer Service Orientation:Understanding of customer needs and a commitment to delivering exceptional customer service. Interpersonal Skills: Ability to provide constructive feedback and coach agents effectively. Technical Proficiency:Familiarity with call recording systems, quality monitoring software, and data analysis toolsCRM proficiency:Expertise in using CRM systems (e.g., Salesforce, SAP) to extract and analyze sales data. Sales process knowledge:Understanding the complete sales cycle, from lead generation to closing deals, to identify potential bottlenecks and areas for improvement. Business acumen:Applying business knowledge to interpret sales data and align quality analysis with overall company goals. Sales forecasting:Analyzing sales trends to accurately predict future sales performance and identify potential risks"- Ability to establish strong client relationship- Ability to manage multiple stakeholders- Adaptable and flexible- Collaboration and interpersonal skills- Problem-solving skills" Roles and Responsibilities: "Quality Analyst is responsible for monitoring and evaluating customer interactions across various channels (calls, emails, chats) to ensure they adhere to established quality standards, identifying areas for improvement, and providing feedback to agents and teams to optimize customer experience and service delivery. Key Responsibilities:Quality Monitoring:Regularly listen to recorded customer interactions, evaluating agent performance against set quality metrics like adherence to scripts, product knowledge, tone of voice, problem-solving skills, and customer satisfaction. Data Analysis:Analyze call metrics and trends to identify areas of concern and opportunities for improvement, generating detailed reports to share with management. Feedback and Coaching:Provide constructive feedback to agents through individual coaching sessions, highlighting strengths and areas needing development, to enhance their performance. Calibration Meetings:Participate in regular quality calibration sessions with other analysts to ensure consistent evaluation standards across the team. Quality Standard Development:Assist in developing and updating quality standards based on company policies, customer feedback, and industry best practices. Auditing and Compliance:Conduct periodic audits to ensure compliance with regulatory requirements and company guidelines. Training Support:Collaborate with training teams to identify training needs based on quality analysis and contribute to the development of training materials. Issue Escalation:Identify and escalate critical customer issues to relevant teams for timely resolution. Compliance Oversight:Monitor sales activities to ensure compliance with relevant regulations and company policies related to sales practices and customer interactions. Collaboration with Sales Teams:Work closely with sales managers and teams to understand their challenges, identify areas for improvement, and implement quality initiatives to achieve sales goals. Sales Data Analysis:Regularly review and analyze sales data from the CRM system to identify trends, patterns, and areas where sales performance can be enhanced, including metrics like conversion rates, lead generation, average deal size, and customer satisfaction. " Qualification Any Graduation

Skill required: Sales Operations - Sales Enablement Designation: Quality Auditing Senior Analyst Qualifications: Any Graduation Years of Experience: 5 to 8 years About Accenture Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song all powered by the worlds largest network of Advanced Technology and Intelligent Operations centers. Our 699,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. Visit us at www.accenture.com What would you do Transforming sales to become a future-ready and digital B2B revenue engine.Backend sales operations , maintaing and creating sales reports , dash boardsEquip sales teams with the right content, training, and data to drive sales activity. What are we looking for "Excellent Communication Skills: Strong listening and verbal communication skills to accurately assess customer interactions. Analytical Skills: Ability to analyze data, identify trends, and draw meaningful conclusions to inform improvement strategies. Attention to Detail:Keen focus on capturing nuances in customer interactions and accurately evaluating performance against quality standards. Customer Service Orientation:Understanding of customer needs and a commitment to delivering exceptional customer service. Interpersonal Skills: Ability to provide constructive feedback and coach agents effectively. Technical Proficiency:Familiarity with call recording systems, quality monitoring software, and data analysis toolsCRM proficiency:Expertise in using CRM systems (e.g., Salesforce, SAP) to extract and analyze sales data. Sales process knowledge:Understanding the complete sales cycle, from lead generation to closing deals, to identify potential bottlenecks and areas for improvement. Business acumen:Applying business knowledge to interpret sales data and align quality analysis with overall company goals. Sales forecasting:Analyzing sales trends to accurately predict future sales performance and identify potential risks"- Ability to establish strong client relationship- Ability to manage multiple stakeholders- Adaptable and flexible- Collaboration and interpersonal skills- Problem-solving skills" Roles and Responsibilities: "Quality Analyst is responsible for monitoring and evaluating customer interactions across various channels (calls, emails, chats) to ensure they adhere to established quality standards, identifying areas for improvement, and providing feedback to agents and teams to optimize customer experience and service delivery. Key Responsibilities:Quality Monitoring:Regularly listen to recorded customer interactions, evaluating agent performance against set quality metrics like adherence to scripts, product knowledge, tone of voice, problem-solving skills, and customer satisfaction. Data Analysis:Analyze call metrics and trends to identify areas of concern and opportunities for improvement, generating detailed reports to share with management. Feedback and Coaching:Provide constructive feedback to agents through individual coaching sessions, highlighting strengths and areas needing development, to enhance their performance. Calibration Meetings:Participate in regular quality calibration sessions with other analysts to ensure consistent evaluation standards across the team. Quality Standard Development:Assist in developing and updating quality standards based on company policies, customer feedback, and industry best practices. Auditing and Compliance:Conduct periodic audits to ensure compliance with regulatory requirements and company guidelines. Training Support:Collaborate with training teams to identify training needs based on quality analysis and contribute to the development of training materials. Issue Escalation:Identify and escalate critical customer issues to relevant teams for timely resolution. Compliance Oversight:Monitor sales activities to ensure compliance with relevant regulations and company policies related to sales practices and customer interactions. Collaboration with Sales Teams:Work closely with sales managers and teams to understand their challenges, identify areas for improvement, and implement quality initiatives to achieve sales goals. Sales Data Analysis:Regularly review and analyze sales data from the CRM system to identify trends, patterns, and areas where sales performance can be enhanced, including metrics like conversion rates, lead generation, average deal size, and customer satisfaction. " Qualification Any Graduation

Skill required: Sales Operations - Sales Enablement Designation: Quality Auditing Analyst Qualifications: Any Graduation Years of Experience: 3 to 5 years About Accenture Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song all powered by the worlds largest network of Advanced Technology and Intelligent Operations centers. Our 699,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. Visit us at www.accenture.com What would you do Transforming sales to become a future-ready and digital B2B revenue engine.Backend sales operations , maintaing and creating sales reports , dash boardsEquip sales teams with the right content, training, and data to drive sales activity. What are we looking for "Excellent Communication Skills: Strong listening and verbal communication skills to accurately assess customer interactions. Analytical Skills: Ability to analyze data, identify trends, and draw meaningful conclusions to inform improvement strategies. Attention to Detail:Keen focus on capturing nuances in customer interactions and accurately evaluating performance against quality standards. Customer Service Orientation:Understanding of customer needs and a commitment to delivering exceptional customer service. Interpersonal Skills: Ability to provide constructive feedback and coach agents effectively. Technical Proficiency:Familiarity with call recording systems, quality monitoring software, and data analysis toolsCRM proficiency:Expertise in using CRM systems (e.g., Salesforce, SAP) to extract and analyze sales data. Sales process knowledge:Understanding the complete sales cycle, from lead generation to closing deals, to identify potential bottlenecks and areas for improvement. Business acumen:Applying business knowledge to interpret sales data and align quality analysis with overall company goals. Sales forecasting:Analyzing sales trends to accurately predict future sales performance and identify potential risks"- Ability to establish strong client relationship- Ability to manage multiple stakeholders- Adaptable and flexible- Collaboration and interpersonal skills- Problem-solving skills" Roles and Responsibilities: "Quality Analyst is responsible for monitoring and evaluating customer interactions across various channels (calls, emails, chats) to ensure they adhere to established quality standards, identifying areas for improvement, and providing feedback to agents and teams to optimize customer experience and service delivery. Key Responsibilities:Quality Monitoring:Regularly listen to recorded customer interactions, evaluating agent performance against set quality metrics like adherence to scripts, product knowledge, tone of voice, problem-solving skills, and customer satisfaction. Data Analysis:Analyze call metrics and trends to identify areas of concern and opportunities for improvement, generating detailed reports to share with management. Feedback and Coaching:Provide constructive feedback to agents through individual coaching sessions, highlighting strengths and areas needing development, to enhance their performance. Calibration Meetings:Participate in regular quality calibration sessions with other analysts to ensure consistent evaluation standards across the team. Quality Standard Development:Assist in developing and updating quality standards based on company policies, customer feedback, and industry best practices. Auditing and Compliance:Conduct periodic audits to ensure compliance with regulatory requirements and company guidelines. Training Support:Collaborate with training teams to identify training needs based on quality analysis and contribute to the development of training materials. Issue Escalation:Identify and escalate critical customer issues to relevant teams for timely resolution. Compliance Oversight:Monitor sales activities to ensure compliance with relevant regulations and company policies related to sales practices and customer interactions. Collaboration with Sales Teams:Work closely with sales managers and teams to understand their challenges, identify areas for improvement, and implement quality initiatives to achieve sales goals. Sales Data Analysis:Regularly review and analyze sales data from the CRM system to identify trends, patterns, and areas where sales performance can be enhanced, including metrics like conversion rates, lead generation, average deal size, and customer satisfaction. " Qualification Any Graduation

Skill required: Sales Operations - Sales Enablement Designation: Quality Auditing Senior Analyst Qualifications: Any Graduation Years of Experience: 5 to 8 years About Accenture Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song all powered by the worlds largest network of Advanced Technology and Intelligent Operations centers. Our 699,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. Visit us at www.accenture.com What would you do Transforming sales to become a future-ready and digital B2B revenue engine.Backend sales operations , maintaing and creating sales reports , dash boardsEquip sales teams with the right content, training, and data to drive sales activity. What are we looking for "Excellent Communication Skills: Strong listening and verbal communication skills to accurately assess customer interactions. Analytical Skills: Ability to analyze data, identify trends, and draw meaningful conclusions to inform improvement strategies. Attention to Detail:Keen focus on capturing nuances in customer interactions and accurately evaluating performance against quality standards. Customer Service Orientation:Understanding of customer needs and a commitment to delivering exceptional customer service. Interpersonal Skills: Ability to provide constructive feedback and coach agents effectively. Technical Proficiency:Familiarity with call recording systems, quality monitoring software, and data analysis toolsCRM proficiency:Expertise in using CRM systems (e.g., Salesforce, SAP) to extract and analyze sales data. Sales process knowledge:Understanding the complete sales cycle, from lead generation to closing deals, to identify potential bottlenecks and areas for improvement. Business acumen:Applying business knowledge to interpret sales data and align quality analysis with overall company goals. Sales forecasting:Analyzing sales trends to accurately predict future sales performance and identify potential risks"- Ability to establish strong client relationship- Ability to manage multiple stakeholders- Adaptable and flexible- Collaboration and interpersonal skills- Problem-solving skills" Roles and Responsibilities: "Quality Analyst is responsible for monitoring and evaluating customer interactions across various channels (calls, emails, chats) to ensure they adhere to established quality standards, identifying areas for improvement, and providing feedback to agents and teams to optimize customer experience and service delivery. Key Responsibilities:Quality Monitoring:Regularly listen to recorded customer interactions, evaluating agent performance against set quality metrics like adherence to scripts, product knowledge, tone of voice, problem-solving skills, and customer satisfaction. Data Analysis:Analyze call metrics and trends to identify areas of concern and opportunities for improvement, generating detailed reports to share with management. Feedback and Coaching:Provide constructive feedback to agents through individual coaching sessions, highlighting strengths and areas needing development, to enhance their performance. Calibration Meetings:Participate in regular quality calibration sessions with other analysts to ensure consistent evaluation standards across the team. Quality Standard Development:Assist in developing and updating quality standards based on company policies, customer feedback, and industry best practices. Auditing and Compliance:Conduct periodic audits to ensure compliance with regulatory requirements and company guidelines. Training Support:Collaborate with training teams to identify training needs based on quality analysis and contribute to the development of training materials. Issue Escalation:Identify and escalate critical customer issues to relevant teams for timely resolution. Compliance Oversight:Monitor sales activities to ensure compliance with relevant regulations and company policies related to sales practices and customer interactions. Collaboration with Sales Teams:Work closely with sales managers and teams to understand their challenges, identify areas for improvement, and implement quality initiatives to achieve sales goals. Sales Data Analysis:Regularly review and analyze sales data from the CRM system to identify trends, patterns, and areas where sales performance can be enhanced, including metrics like conversion rates, lead generation, average deal size, and customer satisfaction. " Qualification Any Graduation

Skill required: Trust & Safety - Content management Designation: Quality Auditing Senior Analyst Qualifications: Any Graduation Years of Experience: 5 to 8 years Language - Ability: Nepali - Expert About Accenture Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song all powered by the worlds largest network of Advanced Technology and Intelligent Operations centers. Our 699,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. Visit us at www.accenture.com What would you do Accenture is a trusted, innovative, comprehensive, and experienced partner to leading platform companies. The Trust and Safety offering within Accenture Operations helps keep the internet safe and helps platform companies accelerate, scale, and improve their businesses. You will be responsible for leading a team of Content Moderators whose role is analyzing and reviewing user profiles, audio, videos, and text-based content and/or investigating, escalating and/or resolving issues that are reported by users or flagged by the system. Due to the nature of the role, the individual and you may be exposed to flashing lights or contrasting light and dark patterns.Content moderation is meaningful work that helps keep the internet safe. It may also be challenging, at times. In the context of this role, individuals may be directly or inadvertently exposed to potentially objectionable and sensitive content (e.g., graphic, violent, sexual, or egregious). Therefore, any role supporting content moderation needs strong resilience and coping skills. We care for the health and well-being of our people and provide the support and resources needed to perform their role responsibilities. Active participation in Accentures well-being support program, designed specifically for the Trust & Safety community, provides valuable skills to promote individual and collective well-being. What are we looking for As a Team Lead, you will be:The purpose of the job is to handle the team of Reviewers, provide coaching/feedback based on the performance/career growth. A Team Leader oversees a team size ~25 employees and motivates them to do their job efficiently to have optimum performance in the process. Provide objectives, develop reward systems to recognize and appreciate good performance which motivates employees. Assign all work schedules and commit the team to deliver, manage the quality of the work and drive the people management activities within the team. Ensure all Governance check points are adhered. Note- The reported content could be sensitive or of graphic nature.S REQUIRED DEFINITIONoThe following skills are required to perform this role-Resilience:oStrong coping, emotional resilience, and stress-management skillsoAbility to perform duties objectively, devoid of inherent biases or personal beliefs, in the best interest of client policies.Strong knowledge of content policies, community guidelines, and online safety practicesLeadership and Management Skills: oStrong leadership qualities to guide and motivate team members.oAbility to delegate tasks effectively and manage workloads.oDecision-making skills to resolve conflicts and make tough choices.oTime management and organizational skills to prioritize tasks and meet deadlines.Communication Skills: oExcellent verbal and written communication skills to convey information clearly and concisely.oActive listening skills to understand team members concerns and provide effective feedback.Problem-solving and Critical Thinking:oAnalytical skills to identify issues, assess situations, and find practical solutions.oAbility to think critically and make informed decisions under pressure.Performance Management:oSkill in setting performance goals and monitoring team members progress.oCapacity to provide c Roles and Responsibilities: DUTIES AND RESPONSIBILITIESYour role requires the following responsibilities Conducting Huddles:Lead daily Pre-Shift and Post-Shift meetings to discuss Performance, Process updates, and Organizational initiatives.Task Management Guidance:Provide daily guidance to team members on how to efficiently manage their day-to-day tasks.SLA and KPI Achievement:Lead the team to meet Service Level Agreements (SLAs) and Key Performance Indicators (KPIs)/ Critical Performance Indicators (CPIs) defined by the process and the client.Performance Reviews:Conduct regular performance reviews (Monthly, Quarterly, and Yearly) for the entire team and implement Corrective Action Plans or Performance Improvement Plans as needed.Training and Quality Coordination:Collaborate with the training team to identify Training Needs (TNI) and Assessments (TNA) and develop training plans for the team. Work with Quality Analysts to identify areas of improvement and process gaps, ensuring corrective actions are taken.SOPs and Documentation:Create/ Manage Standard Operating Procedures (SOPs) and process documentation for all client deliverables. Partake in the knowledge dissemination process.Individual Connects:Hold regular one-on-one meetings with team members to understand their performance, grievances, career aspirations, and interests, providing coaching and support accordingly.Performance Reporting:Reporting:Provide insights and data for Weekly Business Review (WBR) and Monthly Business Review (MBR) presentations. Publish performance reports on a Daily, Weekly, and Monthly basis.Leave Management:Implement a planned approach for managing team shrinkage through a Leave management system. Attendance Tracking:Accurately track team attendance for billing purposes.Time Sheet Validation:Validate team time sheets fortnightly with 100% accuracy.Security and Data Protection:Ensure adherence to all security and client data protection measures and guide the team in following required protocols. Qualification Any Graduation

Varenya Softech is looking for Customer Support Executive BPO to join our dynamic team and embark on a rewarding career journey Managing a team of representatives offering customer support. Overseeing the customer service process. Resolving customer complaints brought to your attention. Creating policies and procedures. Planning the training and standardization of service delivery. Selecting and hiring new staff. Monitoring the work of individual representatives and of the team. Conducting quality assurance surveys with customers and providing feedback to the staff. Possessing excellent product knowledge to enhance customer support. Maintaining a pleasant working environment for your team

Varenya Softech is looking for Customer Support Executive - BPO to join our dynamic team and embark on a rewarding career journey Managing a team of representatives offering customer support. Overseeing the customer service process. Resolving customer complaints brought to your attention. Creating policies and procedures. Planning the training and standardization of service delivery. Selecting and hiring new staff. Monitoring the work of individual representatives and of the team. Conducting quality assurance surveys with customers and providing feedback to the staff. Possessing excellent product knowledge to enhance customer support. Maintaining a pleasant working environment for your team

Kanakia International School is looking for Lab Assistant to join our dynamic team and embark on a rewarding career journey Prepare and set up laboratory equipment and materials for experiments and tests Collect and process samples according to established protocols Conduct routine laboratory tests and procedures, such as preparing solutions, conducting experiments, and performing assays Record and maintain accurate data and records of results Operate laboratory equipment, such as centrifuges and microscopes, and maintain equipment in good working condition Follow established protocols and regulations, including safety guidelines and quality control procedures Maintain a clean and organized laboratory environment, including ordering and stocking supplies Communicate with laboratory supervisors and other team members to provide updates and ask questions Strong technical skills, attention to detail, and the ability to follow precise instructions Good organizational and communication skills

The ideal candidate should have strong knowledge of sportswear products and demonstrate His passion to achieve maintain the quality of products as per brand standards. Job Responsibilities Ensure raw materials and finished products meet specifications through meticulous examination and precise measurement tools. Perform durability, functionality, and safety tests to validate product quality and performance using standardized methods. Maintain detailed records of inspections, noting deviations or defects found to ensure traceability and quality control. Communicate identified defects promptly to supervisors and collaborate on corrective actions for timely resolution. Verify products meet industry standards, company policies, and regulatory requirements by staying updated on quality regulations. Oversee production stages to uphold consistent quality standards and identify areas for improvement in machinery and workflows. Develop and enforce effective protocols to optimize inspection processes and enhance product quality assurance Analyze quality-related customer concerns, identify root causes, and collaborate on solutions to prevent recurrence Ensure adherence to safety protocols during inspections and production activities to promote a secure workplace for all personnel. Requirements Candidate must have a graduation or any equivalent education. Having a bachelors degree can expand your job horizons and earning potential as well Real-time experience in the same domain is preferred Excellent documentation and presentation skills Excellent knowledge of Microsoft Excel, PowerPoint etc. Profound knowledge of quality control standards.

Christ Academy Institute for Advanced Studies is looking for Psychology Lab Assistant to join our dynamic team and embark on a rewarding career journey Prepare and set up laboratory equipment and materials for experiments and tests Collect and process samples according to established protocols Conduct routine laboratory tests and procedures, such as preparing solutions, conducting experiments, and performing assays Record and maintain accurate data and records of results Operate laboratory equipment, such as centrifuges and microscopes, and maintain equipment in good working condition Follow established protocols and regulations, including safety guidelines and quality control procedures Maintain a clean and organized laboratory environment, including ordering and stocking supplies Communicate with laboratory supervisors and other team members to provide updates and ask questions Strong technical skills, attention to detail, and the ability to follow precise instructions Good organizational and communication skills

Ensuring and providing flawless, upscale, professional, and high-class customer service experiences Analysing customer feedback and providing strategic direction to continuously improve overall rating Responding to customer needs and anticipating their unstated ones. Attending customer inquiries, and also answering inquiries over the phone and Mail. Who are we looking for Excellent communication skills Strong listening skills Superior organizational skills