Quality Analyst

Career Area:
Manufacturing:
Your Work Shapes the World at Caterpillar Inc.
When you join Caterpillar, you'rejoining a global team who cares not just about the work we do but also about each other. We are the makers, problem solvers, and future world builders who are creating stronger, more sustainable communities. We don'tjust talk about progress and innovation here we make it happen, with our customers, where we work and live. Together, we are building a better world, so we can all enjoy living in it.Role DefinitionPerforms advanced inspection and audits to track, analyze, and report on materials, processes, and products to ensure conformance to company's quality standards.Responsibilities Conducting measurement systems analysis; gathering, analyzing, and communicating non-conformance data. Analyzing non-conformance data and maintaining quality system documentation. Interacting with manufacturing team members to determine root cause of quality issues and ensure that corrective and preventive action is implemented. Identifying, analyzing, and resolving non conformance. Investigating problems on worked purchased finished, rough, and interplant material. Coordinates various Quality training programs.Degree RequirementDegree or equivalent experience desiredSkill DescriptorsQuality ManagementKnowledge of quality management methods, tools, and techniques and ability to create and support an environment that meets the quality goals of the organization.Level Basic UnderstandingExplains the purpose and limitations of quality management. Accesses organizational resources that enable quality management. Defines quality management concepts. Cites examples of organizational quality management initiatives.Accuracy and Attention to DetailUnderstanding the necessity and value of accuracy; ability to complete tasks with high levels of precision.Level Working KnowledgeAccurately gauges the impact and cost of errors, omissions, and oversights. Utilizes specific approaches and tools for checking and cross-checking outputs. Processes limited amounts of detailed information with good accuracy. Learns from mistakes and applies lessons learned. Develops and uses checklists to ensure that information goes out error-free.CollaboratingKnowledge of collaborative techniques; ability to work with a variety of individuals and groups in a constructive and collaborative manner.Level Basic UnderstandingDemonstrates a basic understanding of the concept of collaborative processes. Explains the concept of collaboration as applicable to organizations. Provides examples of how collaboration has helped achieve organizational goals. Contrasts collaborative with competitive operating styles in organizations.Flexibility and AdaptabilityKnowledge of successful approaches and techniques for dealing with change; ability to adapt to a changing environment and be comfortable with change.Level Working KnowledgeAdjusts to new or changing assignments, processes, and people. Demonstrates willingness to listen to other opinions. Provides examples of shifting from task to task. Identifies and considers alternative approaches to situations or problems. Accepts new or radical ideas with an open mind; avoids snap reactions.Problem SolvingKnowledge of approaches, tools, techniques for recognizing, anticipating, and resolving organizational, operational or process problems; ability to apply knowledge of problem solving appropriately to diverse situations.Level Basic UnderstandingExplains the value of a disciplined approach to problem solving. Describes problem reporting and escalation practices. Utilizes accepted procedures for problem analysis and resolution. Identifies key aspects of problem-solving techniques used in own area.Manufacturing Standards, Procedures and PoliciesKnowledge of organizational standards, procedures and policies in manufacturing activities; ability to plan, guide, and monitor manufacturing processes for compliance.Level Basic UnderstandingDiscusses the relevance of standards for a manufacturing environment. Researches process and product blueprints for own area. Describes and follows all policies, standards and procedures. Obtains documentation and information on standards and their usage.Root Cause Analysis (RCA)Knowledge of the concepts, principles and techniques of root cause analysis (RCA); ability to use a structured approach to identify the causes of undesirable consequences in a manufacturing environment and the changes needed to prevent recurrences.Level Working KnowledgeUtilizes RCA techniques, such as Flowchart, Fish-bone Diagram, etc., to investigate basic problems, determine the causes, and find resolutions. Locates factors that resulted in harmful outcomes of one or more past events. Pinpoints behaviors, actions, inaction, or conditions that need to be changed. Extrapolates lessons to be learned to promote the achievement of better consequences. Practices RCA as an iterative process.This is intended as a general guide to the job duties for this position and is intended for the purpose of establishing the specific salary grade. It is not designed to contain or be interpreted as an exhaustive summary of all responsibilities, duties and effort required of employees assigned to this job. At the discretion of management, this description may be changed at any time to address the evolving needs of the organization. It is expressly not intended to be a comprehensive list of essential job functions as that term is defined by the Americans with Disabilities Act.Relocation is available for this position.