Greetings from Datamark !!! Postion : Information Security Analyst Experience : 3 to 5 Yrs in Experience Location: Ambattur Industrial Estate , Chennai Position Overview: The Information Security Analyst is responsible for the administration of the organizations information and data security policies and practices of the overall internal security audit program to ensure that the Company is protected in terms of security, compliance and confidentiality. Primary Responsibilities: Coordinates and assists with security activities for the enterprise Operate, maintain, and validate vulnerability scanning of Infrastructure, Applications, and APIs Review daily threat intelligence. Ensures compliance to security standards for assigned sites Schedules and administers internal security audits for Client and Physical Site Audits Follows up on remediation plans Support the management and maintenance of security tools with an emphasis on Security Information and Event Monitoring (SIEM) tools. Assist with the review of technical deployments for risk prior to deployment across the campus. Recommends risk mitigation solutions based on audit findings Maintains Security and Compliance Metrics monthly Assists in the development and delivery of IT risk and security awareness and compliance training programs Willingness to travel to DATAMARK global sites as necessary Other duties as assigned Minimum Qualifications: Education Requirements: Bachelors degree in Computer Science or related field, experience in lieu of degree can be considered Field Experience: At least four years of experience in Information Security Position Experience: At least four years of experience in an Information Security Analyst position, or similar position Demonstrated experience with traditional vulnerability analysis: identify, categorize, prioritize, track, and validate remediation of known vulnerabilities by accountable IT teams Other Qualifications: Certification in IT Security required Knowledge in Information Security policies and practices Knowledge of third-party auditing and risk assessment methodologies Experience in an IT Security related environment preferred Required Skills: Extremely organized and detail oriented. Capable of holding team members accountable to timely delivery of audit evidences. Practices and methods of IT strategy, enterprise architecture and security architecture Excellent analytical and problem-solving abilities to identify and remediate security risks Team-work mentality to develop security solutions in collaboration with other IT professionals If you are interested please share your updated resume to jagadish.jayavel@datamark.net or contact us 9500681139

Greetings from Datamark BPO Service!!! Experience : 1 to 3 Yrs Position : Back Office - Team Leader Location: Ambattur Industrial Estate CTC : 3LPA - 3.3 LPA Primary Responsibilities: Performs a lead function under minimal supervision by scheduling, prioritizing and allocating work in accordance with product delivery requirements. Initiate start up. Providing advice, guidance and training to production personnel. Inspecting the work produced and ensures that it meets quality standards. Keep Supervisor informed of all departmental issues. Preparing all required statistics and reports of Production activities. Liaison between the Production personnel and the Supervisor. All other duties as assigned Minimum Qualifications: High School or equivalent. Combination of additional related education / experience totaling one (1) year. Required Skills: Ability to understand and give instruction accurately. Ability to access workflow and make recommendations accordingly. Basic computer and interpersonal skills. English speaking preferred. Proficient in Microsoft office, specifically Word and Excel Ability to follow instructions Communication skills Ability to learn and understand quality plans Detail Oriented Ability to lift 10 pounds to should height unassisted Ability to stand/walk up to three hours without sitting. If you are Interested please share your updated resume to jagadish.jayavel@datamark.net or Contact us 9500681139

Role & responsibilities Daily check of audits happening against the audit sampling fixed Collect the Audit log from each auditor and consolidate to prepare dashboard Daily feedbacks to entire team and do analysis to understand the RCA and identify the training opportunities Weekly roster of auditors to ensure 24/7 coverage per business requirement ATA to perform and Caliber the auditor performance Weekly review presentation to be prepared for Internal SMT review Client review presentation to be prepared per requirement Identify CVAs and motivate the team to think on same thought process • Monthly metrics and SLA to prepare Preferred candidate profile High degree of proficiency in Microsoft Office 360 suite/MS Office Clearly articulate ideas and thoughts verbally Accurately prepares written business correspondence that is coherent, grammatically correct, effective and professional. Strong interpersonal skills and a demonstrated ability to work effectively both independently as well as in a team environment Ability to work independently Excellent organizational and time management skills • Analytical, data driven problem solver Excellent customer service skill Interested candidates can apply on this post or directly share their resumes on rahat.shaikh@datamark.net

Role & responsibilities Preferred candidate profile Primary Responsibilities: Develops, modifies, implements, and conducts training programs to ensure the effectiveness of programs delivered to back-office personnel. Trains employees on the back office business rules, process knowledge, as well as refresher training for existing employees. Formulates teaching outline and determines the best instructional method Ensures training is aligned with operational and employee needs and provides input on proposed changes Provides feedback and recommended changes on training modules and materials to management Provides management with up-to-date reporting regarding trainee progress and training programs Provides input to the development of more standardized/pre-existing training materials (including skills, technical, management and staff development training) offering both presentation and content improvements Prepares periodic, standardized reports and analyzes development and training needs Determines training methodologies and effective training techniques while using best practices to ensure material is being retained. Develops training programs when there are new products and/or services. Confers with management to gain knowledge of work situations requiring training for employees to better understand changes in policies, procedures, regulations, and technologies. Selects or develops teaching aids, such as training handbooks, demonstration models, multimedia visual aids, computer tutorials, and reference works. Tests trainees to measure progress and to evaluate effectiveness of training. Reports individuals' progress and identifies additional training needs. Other duties as assigned

Ensure adherence to policies and procedures defined for TA department at DATAMARK, at Corporate and Site Level by collaborating with HR teams across the organization. Provide leadership and vision to DATAMARK project sites, by having a continuous improvement mindset, bringing new and effective techniques for candidates sourcing, screening, interviewing and hiring. Use data to analyze key metrics to understand and improve recruiting effectiveness. Responsible for the coordination of Talent Acquisition at multiple locations the site Partners with Operations to create a Talent Acquisition organization that supports the Companys vision Manages all vendor relationships related to TA to include AI technology, ATS, pre-employment verifications and assessments Identifies and implements tools on country-specific level that streamlines Talent Acquisition functions and provides excellent reporting for ease of operational management Updating, creating and implementation of appropriate TA policies, procedures and work instructions as needed. Audits site TA teams to ensure compliance with Corporate initiatives, policies and procedures Mentors and develops all TA personnel at site locations in the effort to continuously provide a learning environment which promotes excellence and growth Keeps informed about all TA-related legal and regulatory issues that are pertinent to the Company and implements changes as required Partner with Marketing to develop, enhance and execute branding initiatives including social media, careers site and company profile pages of major job boards. Minimum Qualifications: Education Experience: Bachelors degree in HR Management or Busine

Primary Responsibilities: Supports and monitors processes related to their designated HR area, creates reports when needed Responds to internal and external HR related inquiries, or requests, and provides assistance in regards to specific HR process in their designated area Trains and/or provides support in training employees Maintains a high level of confidentiality concerning all company matters including, but not limited to, personnel actions, terminations, and organizational plans Responsible for data entry that may include maintaining records for all site employee information such as personnel actions, personnel data, compensation, benefits, tax data, attendance, performance review and termination date and reason Assists in ensuring compliance with all Company policies and procedures Perform other duties and special projects as assigned

Greeting from Datamark BPO Service!!! Position: Senior IT Manager Experience : 10 Yrs+ Primary Responsibilities: Team Management: Collaborate with the IT Director to mentor IT Managers and team leads, promoting leadership development, accountability, and succession planning. Establish performance goals and development plans for IT managers, ensuring alignment with organizational objectives and individual career progression. Lead and manage a team of IT professionals, including recruitment, training, and performance evaluation. Delegate tasks and projects effectively, ensuring timely completion and high-quality deliverables. Establish and maintain a positive, productive relationship with operations, Software Development, Sales, Marketing, Client partners, and staff. Ensure technical staff members adhere to IT system and security policies and standards. Develop technical staff competencies through coaching and training. Foster a collaborative and productive work environment, promoting teamwork and knowledge sharing. Promote a culture of continuous improvement and operational excellence across all IT teams through mentorship and structured feedback loops. Technology Strategy and Planning: Participates in the development of DATAMARK's IT strategy aligned with overall business goals and other DATAMARK IT organizations. Maintain and communicate the strategy via the IT technology roadmap document. Identify, recommend, and communicate technical solutions and improvements to enhance operational efficiency and effectiveness. Stay current with industry trends and technological advancements to ensure DATAMARK remains competitive. Execute plans for continuous improvement in coordination with management and other key stakeholders. IT Infrastructure Management: Oversee the implementation, and maintenance of the organization's IT infrastructure, including user devices, email systems, applications, tools, hardware, software, networks, and servers. Ensure the availability, security, and scalability of IT systems and resources. Manage relationships with external vendors and service providers to ensure the effective delivery of IT services. Information Security and Data Protection: Coordinate with the Security department to implement IT security policies, procedures, and best practices to safeguard DATAMARK's data and systems. Respond to potential security risks and vulnerabilities and take appropriate measures to mitigate them. Stay informed about data protection regulations and ensure compliance with relevant laws and standards. Maintain and monitor backup systems; ensure all DATAMARK and client systems and data backups; ensure proper backup frequency, retention, and offsite storage. Budgeting and Resource Allocation: Manage the IT department's budget, ensuring cost-effective use of resources. Evaluate and recommend IT investments, such as hardware, software, and services, based on DATAMARK's needs and financial constraints. Prepare cost-benefit analysis reports to communicate with management about new technologies, upgrades, and ongoing equipment refreshes. Coordinate with the purchasing department to continuously evaluate vendors to ensure they offer the best possible service and value. IT Support and Troubleshooting: Provide technical guidance and support to end-users, promptly address and resolve IT-related issues and ensure the team documents incident details in DATAMARK's ITSM tool. Coordinate with the Global IT Support Desk staff and local IT resources to ensure the effective delivery of support services. Implement and maintain IT incident management, change management, problem management, and asset management processes that align with ITIL best practices. Measure, monitor, and maintain the team's ability to meet or exceed contact and resolution Service Level Agreements (SLA). Ensure effective management and maintenance of IT asset inventories. Project Management: Execute, and monitor IT projects to ensure delivery within scope, budget, and timeline. Collaborate with stakeholders to gather requirements, define project objectives, and manage expectations. Track project progress, identify potential risks or issues, and take corrective actions as needed. Documentation and Reporting: Maintain accurate and up-to-date documentation of IT systems, processes, and procedures. Prepare regular reports and presentations on IT operations, projects, and key performance indicators (KPIs) for management review. Communication: Facilitate cross-functional collaboration by aligning IT leadership with other departmental heads to drive enterprise-wide initiatives. Notify key stakeholders of downtime, outages, and changes to the technology environment. Occasional travel All other duties as assigned Minimum Qualifications: Education Requirements: Bachelor's degree in computer science preferred; equivalent work experience may be considered Field Experience: At least 10 years of experience in the IT field Position Experience: At least 5 years of experience in an IT Management position, leadership experience in a 24x7 department supporting physical IT Infrastructure (computer, network, storage) Experience managing IT technical staff Experience managing IT projects Strong problem-solving skills are required. Strong communication skills are required. Experience working with stakeholders to communicate issues while balancing business expectations. Experience working with network architecture and client server technology; system procedures, and system performance monitoring Expertise with implementing, configuring, and testing solutions Experience working in an ITIL environment. Knowledge of industry standards for Incident Management, Problem Management, Change Management, Release Management, Configuration Management. ITIL Foundations certification (v3 or v4) Experience using IT Service Management workflow systems such as ServiceNow, Remedy, Service Manager, etc. - Preferred Preferred Qualifications: Experience with or knowledge of programming languages and System operating systems (Linux, Office 365, MS Exchange, Active Directory, and other Windows-based systems), current equipment and technologies, enterprise backup and recovery At least 5 years of experience in Network management At least 5 years of experience in Windows and Servers support Multilingual (Local Language, English, and Spanish) Broad knowledge of technology fundamentals across all disciplines, e.g. software delivery, datacenter environment, network architecture, IT security, IT project management. Background of IT delivery in multiple industries and locations. If you are interested please share your updated resume to jagadish.jayavel@datamark.net or Contact us 9500681139. Regards, Jagadish J Recruiter - HR Karunaa Conquest- IT Park, 5th Floor, # 7 Part, M.T.H Road Ambattur Industrial Estate, Ambattur, Chennai, Tamil Nadu, 600058 India M : 9500681139 www.datamark.net

POSITION DESCRIPTION Reports Directly to: Back Office Manager Position Overview: The Back Office Assistant Manager is responsible for all production-related aspects of the assigned project(s). The Back Office Assistant Manager acts as a point of contact to the client in representing DATAMARK in all day-to-day issues. Primary Responsibilities: Coordinates and oversees the day-to-day workflow of Back Office Supervisors. Assists with performance evaluations that are timely and constructive. Assists the Back Office Manager with employment actions, including discipline and termination of employees in accordance with company policy. Monitors departmental performance, identifying and facilitating opportunities to increase productivity and efficiency. Manages daily aspects of the department and its staff to ensure projects are completed and goals and customer needs are met. Manages conflicts and resolves complaints about or within the department. Manages one or more production projects simultaneously Identifies all Service Level Agreements and other contractual requirements of their projects Creates recovery plans for missed Service Level Agreements and submits them to clients Conducts comprehensive tours for clients in their production areas Tracks and evaluates the performance of employees in the assigned group(s) Supports the financial metrics, i.e. speed and efficiency for assigned projects with the assistance of the Back Office Manager Develops and implements systems to ensure Supervisors are meeting the financial metrics assigned to projects Assists with hiring and training new staff Develops Back Office Supervisors and Lead Operators for promotional opportunities Serves as day-to-day contact for clients Participates in regularly scheduled meetings with clients as the primary contact Assists with conducting meetings with clients and presents production data, improvement plans, workflow processes, production processes, etc. utilizing tools such as PowerPoint Creates appropriate quality management processes to ensure quality metrics are met Provides in-depth analysis and corrective action plans for production issues Gathers information for weekly billing for assigned projects and submits to Back Office Manager for approval Minimum Qualifications: Education Requirements: High School Diploma or equivalent Bachelors Degree preferred Field Experience: At least 6 years of back office field experience with 4 of those years in a supervisory role. Position Experience: At least 1 year of experience in a back office management role. Other Qualifications: Proficiency in Microsoft Office including but not limited to Word, Excel, PowerPoint and Outlook required. Required Skills: Excellent leadership and mentoring skills Excellent written and verbal communication skills Extensive knowledge of back office procedures and principles Demonstrated analytical/problem-solving skills Excellent multi-tasking skills Excellent interpersonal skills Organized with attention to detail. Ability to resolve customer complaints and issues while maintaining a professional and calm demeanor. Ability to coach and mentor back office associates Interested applicants please share your profile to kandanthamizvanan.palani@datamark.net Contact No: 6385132435 Human Resources

Greetings from Datamark!!! Postion : Information Security Analyst Experience : 5 Yrs in Experience Location: Ambattur Industrial Estate , Chennai Position Overview: The Information Security Analyst is responsible for the administration of the organizations information and data security policies and practices of the overall internal security audit program to ensure that the Company is protected in terms of security, compliance and confidentiality. Primary Responsibilities: Coordinates and assists with security activities for the enterprise Operate, maintain, and validate vulnerability scanning of Infrastructure, Applications, and APIs Review daily threat intelligence. Ensures compliance to security standards for assigned sites Schedules and administers internal security audits for Client and Physical Site Audits Follows up on remediation plans Support the management and maintenance of security tools with an emphasis on Security Information and Event Monitoring (SIEM) tools. Assist with the review of technical deployments for risk prior to deployment across the campus. Recommends risk mitigation solutions based on audit findings Maintains Security and Compliance Metrics monthly Assists in the development and delivery of IT risk and security awareness and compliance training programs Willingness to travel to DATAMARK global sites as necessary Other duties as assigned Minimum Qualifications: Education Requirements: Bachelors degree in Computer Science or related field, experience in lieu of degree can be considered Field Experience: At least four years of experience in Information Security Position Experience: At least four years of experience in an Information Security Analyst position, or similar position Demonstrated experience with traditional vulnerability analysis: identify, categorize, prioritize, track, and validate remediation of known vulnerabilities by accountable IT teams Other Qualifications: Certification in IT Security required Knowledge in Information Security policies and practices Knowledge of third-party auditing and risk assessment methodologies Experience in an IT Security related environment preferred Required Skills: Extremely organized and detail oriented. Capable of holding team members accountable to timely delivery of audit evidences. Practices and methods of IT strategy, enterprise architecture and security architecture Excellent analytical and problem-solving abilities to identify and remediate security risks Team-work mentality to develop security solutions in collaboration with other IT professionals If you are interested please share your updated resume to jagadish.jayavel@datamark.net or contact us 9500681139

Responsibilities Develop, implement, and manage training programs for back office staff. Facilitate training sessions, workshops, and hands-on learning experiences. Analyze training needs and collaborate with management to tailor training solutions. Produce and update training materials, guides, and manuals. Measure the effectiveness of training programs and adjust as needed. Work collaboratively with team leaders to ensure alignment with operational objectives. Prepare reports on training outcomes and employee progress. Keep abreast of industry developments and best practices in back office operations and training. Requirements High School diploma or equivalent; Bachelor's degree in Business or related field is preferred. A minimum of 3 years experience in back office operations or training roles. Strong knowledge of back office processes and performance metrics. Excellent verbal and written communication skills. Proven ability to engage, inspire, and motivate trainees. Proficiency in Microsoft Office Suite and relevant training software. Strong analytical and problem-solving skills. Ability to adapt training techniques to cater to different learning styles. Experience in conducting assessments and providing constructive feedback.