Publication Operations

Job Description

Key Responsibilities: 1. Project Meetings Attendance Attend all scheduled project meetings with the key stakeholders (SMEs, process leads, iEnvision system support team, etc.). Support in note-taking during meetings and effective decision circulation and action status tracking. 2. Assessment of SOPs. Process documents, and Training Materials Review SOPs, Process documents and training materials available on SharePoint to ensure they are current and accurate. Identify outdated content and document specific areas requiring updates. Collaborate with SMEs and team members to update and enhance training materials. 3. Content Updates with SME Support Revise data related to new and changing fields, including reconfiguration updates and current training content. Work closely with SMEs and publication leads to ensure updates are accurate and aligned with platform functionality. Validate that content modifications meet end-user and stakeholder needs. 4. Technical Support and Office Hours Support team during office hours by providing technical assistance. Troubleshoot issues and respond to technical requests. Document common technical challenges to facilitate development of solutions or workarounds. 5. Stakeholder Communication Assist project lead in communicating with stakeholders, particularly in gathering metadata for iEnvision reconfiguration. 6. UAT Testing Participate in User Acceptance Testing (UAT) for reconfigurations, following test scripts. Conduct ad hoc testing and quality checks against client profiles. 7. Support During Hypercare Period Serve as the primary contact for support requests during hypercare. Log, prioritize, and resolve support tickets, escalating issues as necessary. Monitor support metrics and provide regular updates on issue resolution. 8. PowerBI Dashboard Support Assist SMEs with actions related to PowerBI dashboard updates and planning. 9. Documentation and Reporting Maintain comprehensive logs of activities, updates, and support requests. Prepare regular progress reports on project activities, support issues, and content updates. Share insights and recommend process improvements based on observations. Desired Skill Minimum of 8 years’ experience supporting Publications Operations and record management, system (Datavision/iEnvision) support, and project coordination. Proactive and initiative-taking mindset Experience with UAT testing, issue tracking, and stakeholder communication. Proficiency in Excel, working with PowerBI dashboards or similar analytics tools is desirable. Strong troubleshooting, documentation, and communication skills. Ability to multitask and prioritize in a dynamic project environment.