Project Manager

Job Title

Job Location

Job Type

Industry

Job Summary:

NICE CXone Implementation Project Manager

Key Responsibilities:

• Lead full lifecycle project management for NICE CXone implementation and migration projects.
• Serve as the primary point of contact for internal stakeholders, clients, and third-party vendors.
• Develop detailed project plans including scope, milestones, budgets, resources, and timelines.
• Apply appropriate project management methodologies (Agile, Waterfall, Scrum, etc.) to meet client and business needs.
• Monitor project progress and proactively manage risks, dependencies, and changes in scope.
• Ensure compliance with internal processes and industry standards throughout project execution.
• Manage internal and external resources, assigning tasks and tracking deliverables.
• Conduct regular status meetings, generate reports, and ensure transparent communication with stakeholders.
• Support user acceptance testing (UAT), issue resolution, and go-live readiness.
• Provide post-implementation support and ensure knowledge transfer.

Required Skills & Qualifications:

Hard Skills:

• NICE CXone certification

  in project management or implementation is

  required

  .
• Proven experience implementing NICE CXone contact center solutions.
• Strong grasp of

  project management methodologies

  : Agile, Scrum, Waterfall, Kanban, Lean, PRINCE2.
• Proficient in

  project planning and scheduling

  , including task dependencies, milestones, and resource allocation.
• Excellent skills in

  risk identification and mitigation planning

  .
• Experience with

  project management tools

  such as:
• Microsoft Project
• Jira / Confluence
• Familiarity with documentation, compliance standards, and change management.
• Background in resource and budget management across cross-functional teams.

Soft Skills:

• Excellent

  verbal and written communication

  skills for effective stakeholder management.
• Strong

  leadership

  with the ability to drive collaboration across technical and non-technical teams.

• Adaptability

  in fast-paced, dynamic environments.
• Effective

  conflict resolution

  and stakeholder alignment techniques.
• Advanced

  time management

  and task prioritization capabilities.
• Strong

  negotiation

  skills with both clients and internal stakeholders.
• Demonstrated

  critical thinking

  and problem-solving ability during complex implementations.

Preferred Qualifications:

• PMP, CSM, or PRINCE2 certification.
• Experience managing contact center transformations or cloud-based SaaS deployments.
• Familiarity with CRM systems like Salesforce, ServiceNow, or Zendesk.
• Experience working with BPOs or customer service organizations is a plus.