Product Support Engineer

Ahmedabad, Gujarat, India
Full Time Experienced We are looking for motivated individuals with customer-facing support experience and an insatiable curiosity for technology. In concert with Pre-Sales, Customer Success, and Product Teams, Product Support Engineers play a critical role in making customers successful. Valorx Product Support Engineers act as customer trusted advisors throughout their journey with Valorx. Join the fast-growing team at Valorx! Your work will have a substantial impact on the success of our customers and our company. And you will love doing it with us along the way. Responsibilities:
Be a subject matter expert on Valorx's Fusion Platform and evangelize Valorx value and features to potential and existing customers. Support customers on their technical queries. Monitor and escalate in case of software issues. Have an eye for detail and escalate exceptions promptly. You should be able to communicate issues/feature requests with the required information. Have good documentation skills and contribute to the maintenance of SOPs. Work independently, prioritize & schedule work assignments based on deadlines. Available to work in Night Shift - Timings (5:00 PM To 2:00 AM) Minimum Requirements:
Relevant professional experience. 3+ years of relevant Technical Support experience required. Deep expertise of Salesforce architecture, best practices, and CRM business concepts. Work experience with any Salesforce Cloud or Salesforce Admin knowledge will be advantageous. Must have experience dealing with customers via the chat box. Deep knowledge of declarative approaches to Salesforce customization methodologies including custom objects, relationships, formulas, validation rules, and process automation. Excellent communication skills. You can articulate complicated concepts to non-technical people while maintaining the ability to speak credibly to highly technical people. Good knowledge of SQL Syntax and database concepts. Understanding and experience of using REST APIs and debugging requests and responses using Postman and Browser Developer tools. Comfortable with working in US time zones. Fast learner. You have a proven capacity to absorb new concepts and quick technologies. Thrive under pressure. You perform well under uncertainty, high pressure, and high impact conditions. Compensation & Benefits Competitive salary Medical insurance Parental leave Empathetic and collaborative culture that embraces diversity Professional development and substantial growth opportunities Creative freedom and the ability to make a mark in our company