Product Manager - Repayment- Lending

About Company

Balancehero India Pvt. Ltd. (BHI), the wholly-owned subsidiary of Balancehero Co. Ltd., Korea which runs and operates the mobile app “True Balance”- a one-stop destination for financial services.” Founded by Charlie Lee in Korea in 2014, Balancehero started its operations in India in the year 2016. It started off as a balance check application and the company has expanded its business model to financial services. The company aims to build a financial platform for the next billion which set the context for loans, utility services, pay later services, and commerce services. The Company's wholly-owned subsidiary True Credits Private Limited, is a licensed NBFC that aims to bridge the financial gap in India by making Finance available for all. True Credits lends through the True Balance mobile application.

About True Balance

Owned and operated by BalanceHero Group, True Balance is an RBI authorized Prepaid Payment Instrument (PPI) issuing entity. It offers loans through its subsidiary and RBI licensed Non-Banking Financial Company - True Credits Private Limited and other RBI licensed partners. Founded in 2016, as a mobile app for users in India to efficiently manage their phone calls and data usage, True Balance is now India’s one of the top financial services platforms providing solutions to all the financial needs of its users - from obtaining instant loans, paying utility bills to do prepaid recharges seamlessly. To date, True Balance has raised more than US$84 million in equity funding from marquee global investors like Softbank, Naver, and Line to name a few. The company aims to become the go-to financial services platform for the next billion people in India, playing a key role in the nationwide push towards the goal of Digital India and advancing financial inclusion amongst the unbanked and underbanked people.

Product Manager

Key Responsibilities:

Repayment Experience Ownership

• Own and evolve the

  in-app repayment journey

  — dashboard visibility, EMI reminders, upcoming dues, NACH retry flows, and instant payment modes (UPI, NetBanking, etc.).
• Build frictionless

  loan closure journeys

  — including full repayment, pre-closure, and partial payments.
• Introduce features for

  repayment confirmation

  , real-time payment status tracking, and improved transparency.

Data-Driven Optimization

• Deep-dive into

  repayment funnel drop-offs

  and build data-backed experiments to improve success rates.
• Work closely with analytics, finance, risk and collection teams to identify high-risk patterns and repayment behaviour clusters.

Tech & Infra Collaboration

• Partner with engineering to integrate and optimize payment gateway flows (UPI, NACH, Card).
• Ensure seamless LMS syncs, real-time status updates, and low-latency repayment confirmation.

Lifecycle & Communication

• Collaborate with growth and collections teams to define

  repayment nudges, reminders, and dunning flows

  .
• Define communication logic and coordinate across in-app messaging, WhatsApp, SMS, and email for timely user interventions.

Cross-Team Coordination

• Align with compliance and finance teams on RBI guidelines around foreclosure, part payments, and disclosures.
• Interface with support to ensure edge-case resolution (e.g., failed payment, double debit, closure not reflecting).

Key Qualifications & Skills:

• 2-4+ years of product management experience

  , with experience i

  n Digital Lending/ Fintech companies

• Good understanding of Payment flows - One time and recurring payments
• Strong analytical mindset – ability to use

  data, user insights, and experimentation

  to drive decisions.

• Strong analytical mindset with expertise in SQL, Excel, or analytics tools

• Excellent communication and stakeholder management skills

  to align teams and drive execution.

• Technical understanding

  of API integrations, payments, and logistics workflows is a plus.

Why Join Us?

• Be part of a rapidly growing fintech team revolutionizing digital payments.
• Work on cutting-edge repayments use cases that impact millions of users.
• Collaborate with top minds in payments, banking, and regulatory tech.
• Career growth opportunities.

If you're passionate about building world-class UPI payments and want to shape the future of fintech, we’d love to hear from you!