Player Relations Executive

About The Opportunity

• Act as the primary point of contact for players, addressing queries and resolving issues promptly to ensure a seamless experience.
• Develop and implement effective communication strategies to enhance player engagement and loyalty.
• Collaborate with cross-functional teams, including marketing and product development, to incorporate player feedback into continuous improvements.
• Monitor player satisfaction metrics and generate insightful reports to inform strategic decision-making.
• Organize and manage events or initiatives that foster community building and active participation among players.
• Maintain detailed records of player interactions, trends, and suggested improvements for ongoing service enhancement.
  

Must-Have

• Proven experience in customer or player relations within fast-paced environments.
• Exceptional verbal and written communication skills, with the ability to simplify complex information.
• Strong interpersonal and relationship management capabilities.
• Demonstrated ability in problem solving and conflict resolution under pressure.
• Excellent organizational skills with a keen attention to detail.
  

Preferred

• Prior experience in the sports, gaming, or entertainment industries.
• Familiarity with CRM tools and data analysis for tracking player trends.
  

• Collaborative and innovative work environment that values growth and continuous learning.
• Opportunity to work closely with a high-performing team and contribute to strategic decisions.
• Competitive compensation package and career advancement opportunities.