Player Relations Executive

Company:

Company Overview:

Role Overview:

What You’ll Do:

• Build strong relationships with customers, becoming their trusted resource for insights and support.
• Onboard and educate new users through calls and emails on using the app, making bookings, and joining games.
• Serve as the voice of the customer internally, relaying feedback and advocating for their needs to enhance our services.
• Proactively reach out to customers to ensure satisfaction with bookings, identify issues at venues, and provide feedback to minimize future challenges.
• Work closely with other teams to ensure a seamless customer journey and contribute to continuous improvement.
• Respond to inbound emails and calls, handle player complaints, provide timely solutions, and follow up to ensure resolution.
• Address subscription issues, troubleshoot service problems, and offer tailored solutions based on players’ requirements.
• Conduct regular outbound calls to gather feedback and report insights to enhance our services.
• Share valuable insights on feature adoption and user experience with the product team.
• Collaborate with various teams to assist with day-to-day operations and help create or update processes for more efficient player relations.
• Monitor and respond to reviews on Google Business pages for select venues.
• Take ownership of all work-related tasks, ensuring high standards of customer service and operational excellence.

Qualifications:

• Minimum 2+ years of experience required.
• Excellent verbal, written, and interpersonal communication skills (fluency in both English and Hindi).
• Comfortable working with Google Sheets/Excel.
• Self-motivated and willing to learn. Interest in sports & fitness is a bonus.
• Ready to work in a dynamic, fast-paced start-up environment.

Benefits:

• Start-up environment with plenty of learning and growth opportunities.
• Great exposure working closely with senior management.
• Employee-first culture.
• Market salaries.
• 12 paid leaves, 12 casual leaves, major Indian holidays, maternity leaves.
• Health insurance.
• Monthly Hudle Credits to play sports.