People Operations Coordinator

Role Overview

This position is part of the People Experience (HR) Shared Services team, based in Hyderabad, focusing on invoicing operations of global benefits programs and operational administration of some global benefits. The role emphasizes process efficiency, best in class employee experience, and data accuracy.

Key Responsibilities

• Administer some global benefits.
• Streamline processes, look for automation.
• Handle benefits invoice processing across multiple global locations.
• Provide timely and accurate responses to employee and manager queries via ServiceNow.
• Possess foundational accounting knowledge to support procurement-to-pay processes and develop insightful reports and dashboards.
• Escalate complex or out-of-scope queries to Centers of Excellence (COEs) as needed.
• Support the transition and resolution of Tier 1 queries.
• Create and maintain clear documentation, process maps, and training materials for benefits processes.
• Collaborate with vendors and internal partners to ensure seamless service delivery.
• Maintain high standards of data accuracy and confidentiality.
• Adaptable to working in shifts and open to aligning with business needs and operational requirements.

Required Qualifications

• Master’s degree in human resources, business administration, or a related field.
• 3-4 years of experience in HR operations or benefits administration, preferably in a global environment.
• Strong understanding of procurement to pay processes, benefits and compliance requirements.
• Familiarity with invoicing terminology and revenue management processes.
• Experience working with HR systems and ticketing tools (Workday, Espresa and ServiceNow).
• Proficiency in Microsoft Excel and PowerPoint.
• Excellent verbal and written communication skills.
• Strong organizational skills and attention to detail.

Preferred Skills

• Experience with global HRIS platforms like Workday and ServiceNow.
• Exposure to process documentation and continuous improvement initiatives.
• Ability to work independently and manage multiple priorities in a fast-paced environment.