Operations Executive Assistant Healthcare

Job Summary:

The Diagnostic Operations Executive is responsible for managing and ensuring the smooth execution of day-to-day diagnostic services such as Holter Monitoring, ELR, ABPM, Sleep Studies, and other cardiac or health-related diagnostics. The role demands strong coordination with technicians, doctors, patients, and internal teams to ensure timely, error-free service delivery and operational excellence.

Key Responsibilities:

1. Operational Coordination

• Schedule and monitor daily diagnostic installations and collections.
• Assign technicians to cases and ensure timely execution of appointments.
• Maintain proper coordination between sales, call center, and technical teams.

2. Patient & Doctor Communication

• Ensure proper patient communication for confirmations, payments, and feedback.
• Coordinate with doctors regarding test reports, escalations, or queries.

3. Data Management & Reporting

• Ensure accurate data entry of appointments, patient details, and test records in the system.
• Track service timelines and ensure proper follow-up until report delivery.
• Generate daily, weekly, and monthly operational MIS reports.

4. Quality Control & Compliance

• Monitor technician performance, form filling, device handling, and patient protocol adherence.
• Ensure strict compliance with SOPs, consent procedures, and documentation norms.

5. Inventory & Logistics Management

• Maintain availability of diagnostic devices, consumables, and supporting materials.
• Track device deployment, return, sanitization, and maintenance schedules.

6. Escalation Management

• Handle service-related complaints, delays, and escalations with a resolution-oriented approach.
• Coordinate internally with technical and customer support teams to close issues within TAT.

Key Skills Required:

• Strong operational and coordination skills
• Excellent verbal and written communication
• Ability to multitask and work under pressure
• Proficiency in MS Excel, CRM tools, and basic software systems
• Detail-oriented and process-driven mindset
• Basic understanding of healthcare diagnostics (preferred)

Job Type: Full-time

Pay: ₹15,000.00 - ₹18,000.00 per month

Benefits:

• Cell phone reimbursement
• Flexible schedule
• Health insurance
• Leave encashment
• Provident Fund

Experience:

• Healthcare : 1 year (Preferred)

Willingness to travel:

• 50% (Preferred)

Work Location: In person