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Operation Manager

Navigant International Pvt Ltd

2 - 31 years

4 - 6 Lacs

Sarita Vihar, New Delhi

Posted:21 hours ago| Platform: Apna logo

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Skills Required

coordination logistics drive efficiency onboarding processing communication effectiveness service crm inventory resolve compliance contracts reporting automation saas leadership excel salesforce erp management scaling procurement

Work Mode

On-site

Job Type

Full Time

Job Description

We are seeking a highly organized and result-driven B2B Operations Manager to oversee and streamline the day-to-day operations of our B2B processes. This role focuses on ensuring seamless coordination between sales, client servicing, logistics, and internal teams to drive efficiency and client satisfaction. end-to-end B2B operations including onboarding, order processing, fulfillment, and client communication. Collaborate with sales and account teams to understand client needs and ensure smooth execution. Monitor KPIs to improve process efficiency, cost-effectiveness, and service quality. Maintain strong relationships with vendors, partners, and enterprise clients. Oversee CRM and inventory tools to track order status and resolve issues. Ensure compliance with SLAs, contracts, and internal policies. Lead operational reporting and weekly business reviews with key stakeholders. Drive automation and improvements to reduce manual work and errors. Requirements:Bachelor's degree in Business, Operations, Supply Chain, or related field. 3–6 years of experience in B2B operations, preferably in tech, SaaS, e-commerce, or logistics. Excellent organizational, leadership, and communication skills. Experience with tools like Excel, CRM (Salesforce/Zoho), and ERP systems. Strong problem-solving and process management abilities. Preferred:Experience in scaling operations for B2B clients or startups. Knowledge of B2B payment cycles, procurement, and service agreements.

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2.0 - 31.0 yrs

INR 4 - 6 Lacs

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Operation Manager