NOC Engineer

Job Description

Job Title / Designation: Executive NOC Engineer / NOC Engineer / Senior NOC Engineer Department: Voice NOC & Technical Assistance Centre (VOIP-Telecom) Job Description: - Providing end-to-end support to one of the leading client from US. Right from creation of tickets to the resolution. - Voice Operations/Services provided to the Commercial customers are Hosted PBX, Local Phone Services, SIP Trunking and PRI, Toll Free Services, Long Distance, Audio Conferencing etc. - Cisco Unified Communications Manager (CUCM) CCNA Voice, CCNP Voice, Cisco Call Manager Express CME, Avaya Aura Contact Center Administration, Technical Assistant Centre TAC Engineer - Good knowledge of Telecom Voice protocols - SIP / SS7 etc. - Ability to understand the SIP/SS7 protocol traces/ladder diagrams from Empirix or knowledge of any other tool will be an added advantage. - Proactive Alarm Monitoring of all the network entities – Routers, Switches, NGN network – Soft Switch / Media Gateways, SBCs, Tx Equipment’s, Cisco ONS, E1/T1 etc. - Maintenance & Operations of Dialogic NGN, Sansay & Acme/Oracle SBCs, Cisco ONS etc. - Work with vendors / carriers on T1 / T3 TDM circuits. Head-to-Head testing on transport layer. - Do regular follow-up with Vendor and provide the updates to customer in timely manner on tickets as necessary; ticketing system needs to be provided by you. - Works as an escalation team to support other teams for any call issues by investigating using SIP/SS7 traces, CDRs and raw switch traces. - Fraud analysis and investigation. - Troubleshooting skills of various carrier / Vendor issues viz. ASR, ACD, PDD, Dead Air, DTMF, RTDTMF, Fax issues, codec mismatch, One Way Audio, Voice Quality, equipment (pbx/hosted pbx), DID, Toll free issues etc. by understanding the network architecture & act accordingly. - Attending Toll Free, Calling card issues. - Understanding all VoIP phone features from the platform perspective and troubleshooting answering rules, on hold, music on hold features etc. - Resolving tickets by making test calls through the switch to replicate, follow up with the carriers, make route changes etc. - Works as an escalation team to support other teams and maintaining agreed SLA. - Basic Understanding of Sansay SBC, Dialogic NGN will be an added advantage too. Other Criteria: - Excellent oral & written communication skills. - High degree of proficiency in basic computer applications (i.e. Windows, Word, Excel, Outlook, etc.) - Ability to learn and adapt to multiple internal applications & tools. - Strong analytical and independent problem-solving skills. - Team Player - Able to clearly communicate network issues and the status of efforts to resolve problems Thanks & Regards Aruna. P Technical Recruiter 8838607148 Email-aruna.winsolutions@gmail.com Job Types: Full-time, Permanent Pay: ₹212,861.32 - ₹879,515.39 per year Benefits: Health insurance Paid sick time Paid time off Provident Fund Schedule: Day shift Morning shift Night shift Rotational shift Supplemental Pay: Joining bonus Overtime pay Performance bonus Shift allowance Yearly bonus Application Question(s): Available for walkin to the location Bopodi? Experience: NOC/VOIP: 2 years (Required) Location: Pune, Maharashtra (Required) Work Location: In person