Roles & Responsibilities: Triage alerts and analyze security events/logs for threats such as computer viruses, exploits, and malicious attacks. Use critical thinking to bring together information from multiple sources to determine if a threat is present. Conduct security incident response and investigation. Conduct comprehensive security assessments and risk analysis on existing systems and applications. Analyze web traffic for suspicious patterns and potential security breaches. Perform vulnerability assessments and penetration testing. Prepare and provide security documentation and evidence for internal and external audits, ensuring compliance with regulatory requirements and security standards. Stay abreast of the latest cybersecurity trends, threats, and technologies to proactively address emerging risks. Bachelor s degree in computer science, Information Technology, cybersecurity, or a related field. 3+ years of relevant experience. Proficiency in conducting risk assessments, vulnerability assessments, and penetration testing.

We are seeking a detail-oriented and analytical GRC Analyst to join our team in Bangalore, India. As a GRC Analyst, you will play a crucial role in ensuring our organizations compliance with regulatory requirements, managing risks, and maintaining effective governance practices. Conduct comprehensive risk assessments and develop mitigation strategies to address identified risks Monitor and evaluate the effectiveness of internal controls and compliance processes Assist in the development and implementation of GRC policies, procedures, and guidelines Perform regular audits to ensure compliance with relevant regulations and industry standards Analyze data and prepare detailed reports on GRC-related matters for senior management Collaborate with cross-functional teams to implement and maintain GRC software tools Stay up-to-date with evolving regulatory requirements and industry best practices Provide training and guidance to employees on GRC-related topics Support the development and maintenance of business continuity and disaster recovery plans Bachelors degree in Business Administration, Information Technology, or a related field 3-4 years of experience in GRC, audit, or related fields Strong knowledge of GRC frameworks such as PCI-DSS ISO 27001:2022 & 9001:2015, SOC2 Type II CEH (Certified Ethical Hacker) AZ-500 Microsoft Azure Security Technoligies/Cloud Security Certifications with hands on experience Proficiency in risk assessment and management techniques Familiarity with compliance regulations including GDPR, SOX, and HIPAA Excellent data analysis and reporting skills Proficiency in GRC software tools Strong communication and presentation skills Detail-oriented with a high level of accuracy and organizational skills Ability to work independently and as part of a team in a fast-paced environment Relevant certifications such as LA/LI 27001:2013/22, CPISI Understanding of industry-specific regulations and best practices

The Lead Systems Engineer will be responsible for the provisioning, installation, configuration, operation, and maintenance of systems hardware, software, and related infrastructure. This role includes leading the technical research and development to ensure continuous innovation within the infrastructure environment, particularly focusing on Windows platforms, VMware, AWS, Veeam, CrowdStrike, WSUS, and Dell technologies Roles & Responsibilities: Design, install, and administer virtualization products (VMware and Hyper-V). Serve as an SME in Windows/AD Administration, AWS Administration, and Server Administration. Extensive expertise in AWS Management, including EC2, RDS, S3, VPC, IAM, and AWS Backup. Perform Active Directory Management and execute routine administrative tasks. Manage Group Policy Objects (GPOs) and DNS for Active Directory enterprise. Install, configure, and troubleshoot Windows Server operating systems (2016/2012/2008). Implement and manage disaster recovery strategies, software/firmware upgrades, and domain creation. Ensure system hardware, operating systems, software systems, and related procedures adhere to organizational values. Experience with Dell/HP Blade servers, Veeam Backup management, and CrowdStrike or other antivirus administration. Knowledge of Storage Area Networking, and working knowledge of TCP/IP networking. Should be flexible to work in EST hours. Secondary Reponsibilities: Experience in VMware ESXi, vSphere, vSwitch Management, and knowledge of Cisco UCS Datacenter Technology. Creating, managing, and troubleshooting backup solutions with Veeam. Coordinate with different lines of services, manage SLA incidents, escalation, progress monitoring, and preparation of RCA. Open for shifts and weekend on-call support. Skills Required: DNS, SFTP, FTP (Architect) Extensive experience setting up, configuring, and troubleshooting Windows Server environments and VMware ESXi. Proficiency in Microsoft Active Directory, GPOs, DNS, Sites, and Services. Strong expertise in AWS infrastructure management and services. Terraform Engineers Knowledge of Cisco UCS Platform and Dell EMC or other storage area networking solutions. Experience managing backups through Veeam applications is a plus. 10+ years experience as a System and/or Server Administrator. Bachelors Degree in an IT-related discipline (preferred). Relevant certifications in MCSE, MCSE Core Infrastructure, CCNA Datacenter, Dell Storage Specialist, VMWare

Company Description BETSOL is a cloud-first digital transformation and data management company offering products and IT services to enterprises in over 40 countries. BETSOL team holds several engineering patents, is recognized with industry awards, and BETSOL maintains a net promoter score that is 2x the industry average. BETSOL’s open source backup and recovery product line, Zmanda (Zmanda.com), delivers up to 50% savings in total cost of ownership (TCO) and best-in-class performance. BETSOL Global IT Services (BETSOL.com) builds and supports end-to-end enterprise solutions, reducing time-to-market for its customers. BETSOL offices are set against the vibrant backdrops of Broomfield, Colorado and Bangalore, India. We take pride in being an employee-centric organization, offering comprehensive health insurance, competitive salaries, 401K, volunteer programs, and scholarship opportunities. Office amenities include a fitness center, cafe, and recreational facilities. Job Description Job Summary: We are seeking a 3-6 years skilled and customer-oriented Service Desk Delivery professional to oversee and execute daily IT support operations. This role focuses on resolving technical issues, ensuring SLA compliance, and enhancing user satisfaction through process adherence and continuous improvement. Responsibilities Manage and resolve IT incidents and service requests using ITSM tools. Monitor service desk performance metrics and ensure SLA/OLA adherence. Provide L1/L2 support and guide junior analysts in handling common issues. Maintain knowledge articles and SOP documentation for repeatability. Escalate and follow up on unresolved issues, ensuring closure and user satisfaction. Promote ITIL-aligned processes and service improvement initiatives Qualifications Experience range : 3-6 years B.E./ ME (CS/EE) / MCA/Graduate or equivalent higher-level degree

Company Description BETSOL is a cloud-first digital transformation and data management company offering products and IT services to enterprises in over 40 countries. BETSOL team holds several engineering patents, is recognized with industry awards, and BETSOL maintains a net promoter score that is 2x the industry average. BETSOL’s open source backup and recovery product line, Zmanda (Zmanda.com), delivers up to 50% savings in total cost of ownership (TCO) and best-in-class performance. BETSOL Global IT Services (BETSOL.com) builds and supports end-to-end enterprise solutions, reducing time-to-market for its customers. BETSOL offices are set against the vibrant backdrops of Broomfield, Colorado and Bangalore, India. We take pride in being an employee-centric organization, offering comprehensive health insurance, competitive salaries, 401K, volunteer programs, and scholarship opportunities. Office amenities include a fitness center, cafe, and recreational facilities. Job Description Job Summary: We are looking for a highly motivated and certified Scrum Master to lead agile teams in delivering high-quality software products. You will facilitate agile ceremonies, coach team members, manage impediments, and ensure smooth sprint execution. This role demands a blend of technical understanding, servant leadership, and agile mindset. Responsibilities Act as a servant leader and coach for Agile teams. Guide the team and organization on how to use Agile/Scrum practices and values. Support the Product Owner with backlog grooming and sprint planning. Help teams improve their Agile maturity over time. Ensure transparency and accountability through metrics and reporting. Foster a safe and trust-based environment for open communication and experimentation. Collaborate with other Scrum Masters to align practices across the organization Qualifications Qualifications Experience range – 5-8 years B.E./ ME (CS/EE) / MCA/Graduate or equivalent higher-level degree Additional Information All your information will be kept confidential according to EEO guidelines.

Job Description: The Senior Database Architect is responsible for designing, developing, and administering high-performance, scalable, and secure enterprise database solutions across on-premise and AWS environments. This role demands deep expertise in Oracle, PostgreSQL, and NoSQL databases, high availability and disaster recovery (HA/DR) configurations, scripting, and performance tuning. The architect will work closely with engineering, architecture, and data platform teams to ensure adherence to standards, regulatory compliance, and optimized database operations, particularly within financial services environments. Roles & Responsibilities: Design and implement scalable and reliable database architectures using Oracle, PostgreSQL, and NoSQL. Lead data modeling, schema design, and performance optimization initiatives. Develop HA/DR solutions to maximize database availability and resilience Optimize query and system performance across complex workloads. Define and enforce database standards, governance, and best practices. Collaborate with cross-functional teams to align database systems with application and business needs. Automate database deployment and management using Infrastructure as Code (Terraform). Streamline database operations with shell scripting, Python, and DevOps tools. Manage backup, recovery, capacity planning, and database security. Ensure compliance with regulatory requirements in financial systems. Mentor teams and lead technical discussions related to enterprise database solutions. Provide documentation, insights, and recommendations for system improvements and scalability. Skills Required: Expertise in Oracle and PostgreSQL databases. Experience with NoSQL platforms like Couchbase or Cassandra. Strong skills in database scripting, shell scripting, and automation. Advanced knowledge of HA/DR configurations and performance tuning. Proficiency with IaC tools like Terraform and CI/CD pipelines. Deep understanding of database security, compliance, and governance. Hands-on experience with AWS cloud database services. Strong collaboration, leadership, and communication skills. Qualifications: 7+ years of experience in database architecture and administration, preferably in financial services. Proven ability to manage secure and compliant database systems. Demonstra

We are looking for a Cloud Performance Engineer to ensure optimal performance, scalability, and reliability of our cloud-based systems and services. You will be responsible for monitoring, analyzing, and improving the performance of cloud infrastructure and applications running in AWS, Azure, or GCP. This role requires a deep understanding of cloud environments, performance engineering practices, and modern observability tools. Responsibilities Monitor and analyze system performance metrics across cloud infrastructure and applications. Design and execute performance tests (load, stress, endurance, scalability, etc.) for cloud-based applications. Identify performance bottlenecks at infrastructure, network, application, and database layers. Recommend and implement tuning and optimization strategies for cloud resources (compute, storage, networking). Collaborate with development, DevOps, and infrastructure teams to improve application performance and stability. Establish and maintain performance baselines and KPIs for critical services. Implement observability solutions using tools like Prometheus, Grafana, Datadog, CloudWatch, New Relic, etc. Drive automation of performance testing and reporting using CI/CD pipelines. Contribute to capacity planning and right-sizing initiatives Experience range : 5- 7 years B.E./ ME (CS/EE) / MCA/Graduate or equivalent higher-level degree

We are looking for a skilled Sterling FTP Engineer to manage, support, and enhance IBM Sterling File Gateway and Secure File Transfer (SFTP/FTPS) environments. The ideal candidate will have hands-on experience with Sterling B2B Integrator, strong troubleshooting skills, and a solid understanding of secure file transfer protocols and enterprise integration patterns. Key Responsibilities: Design, configure, and manage IBM Sterling File Gateway and B2B Integrator environments. Support and maintain file transfer workflows, partner configurations, and secure file exchange protocols (SFTP, FTPS, AS2, etc.). Monitor file transfer jobs and proactively resolve transmission failures or performance issues. Collaborate with internal and external stakeholders to onboard trading partners and define integration requirements. Develop and maintain system documentation, configurations, and standard operating procedures. Troubleshoot and resolve issues related to file transfers, connectivity, encryption, and security. Perform system upgrades, patching, and routine maintenance of Sterling platforms. Ensure compliance with data security and regulatory requirements during file transfers. Provide 24x7 support for critical file transfer operations (on-call rotation may be required). Work closely with infrastructure, network, and security teams to maintain optimal system performance. Requirements: 5+ years of experience with IBM Sterling File Gateway and/or B2B Integrator. Strong knowledge of secure file transfer protocols (SFTP, FTPS, AS2, etc.). Experience with scripting languages (e.g., Shell, Python) for automation and monitoring. Familiarity with SSL certificates, PGP encryption, and key management. Experience with onboarding trading partners and configuring business processes. Good understanding of networking fundamentals, firewalls, and proxy configurations. Strong analytical, troubleshooting, and communication skills. Experience range: 5 to 8 years B.E./B.Tech/MCA /BSc (Computer Science)

The Scrum Master leads Agile teams, ensuring adherence to Scrum values and best practices. This role facilitates agile ceremonies, removes impediments, and enhances team collaboration to achieve timely, high-quality delivery. Roles & Responsibilities: Manage project scope and sprint execution Lead daily stand-ups, sprint planning, and retrospectives Coach teams on Agile principles and maturity Handle stakeholder and cross-team communication Ensure definition of done/readiness and delivery quality Remove blockers and support backlog grooming Track and ensure timely delivery of stories Skills Required: Agile frameworks (Scrum, XP, Crystal) Scrum techniques and ceremonies Servant leadership, conflict resolution Strong communication and organizational skills Qualifications: Scrum certification preferred 2+ years of experience in Scrum Master role Education Criteria: B.E./B.Tech/MCA /BSc (Computer Science

Position Overview The Scrum Master must have excellent Scrum framework knowledge. This includes all its techniques and artifacts. It s also essential that the Scrum master has the ability to coordinate projects and people with a determination to deliver. They must invest in Agile frameworks and be strong communicators and capable leaders. We seek an experienced Scrum master to guide and oversee Scrum teams. As the Scrum master, you ensure that the development teams adhere to Scrum framework values and follow agile practices. You must also mentor and motivate teams to improve processes. In addition, you must facilitate decision-making processes and meetings and eliminate team impediments. To be a successful Scrum master, you must have a firm understanding of Agile practices. Your responsibility is to manage and mentor development teams. This job requires excellent problem-solving, interpersonal, and project management skills. The Scrum Master is expected to: Manage each project s timeline and scope. Coordinate sprints, daily stand-ups, and retrospective meetings. Ensure quality Scrum execution story cards. This includes the Definition of Done and Readiness. They must also commit to on-time delivery. Coach team members about Agile frameworks. Facilitate effective collaboration and internal communication. Handle external communication with stakeholders and customers. Work together with product owners to handle new requests and backlogs. Remove obstacles and resolve conflicts that occur. Help teams implement effective changes. Ensure deliverables are of quality standards by the end of every sprint. Help development teams to attain a higher level of Scrum maturity. Create a productive environment where team members feel confident and enjoy product work. Requirements 2+ years of experience as a scrum master Degree in computer engineering, computer science, or a related technical discipline. Must have experience in the Scrum master role. Must be familiar with software development. Strong knowledge of Scrum artifacts and techniques. These may include the Definition of Done, backlog refinement, user stories, and automated testing. Excellent knowledge of additional Agile frameworks, such as Crystal or XP. Excellent servant leadership and presentation skills. Conflict-resolution and problem-solving abilities. Outstanding organizational skills. Scrum master certification is an advantage.

Position Overview We are seeking a seasoned Senior Database Architect with expertise in both on-premise and AWS cloud environments to lead the design, development, and administration of enterprise database solutions. The ideal candidate will bring a wealth of experience in Oracle, PostgreSQL, and NoSQL databases, along with proficiency in scripting, advanced configurations for high availability (HA) and disaster recovery (DR), and performance tuning. The role involves collaborating with Applications Engineering, Enterprise Architecture, and Data Platform teams to ensure scalable, secure, and optimized database systems that meet the organizations needs, particularly in the financial services industry. This position requires a hands-on leader who can establish and enforce database standards and guidelines, leverage Infrastructure as Code (IaC) tools like Terraform, and apply DevOps principles to streamline database operations. Key Responsibilities Database Design and Development: Architect and implement enterprise-grade database solutions with a focus on scalability, reliability, and performance across Oracle, PostgreSQL, and NoSQL platforms. Lead database schema design, data modeling, and optimization efforts to support application performance and business requirements. Advanced Configurations: Design and implement HA and DR solutions to ensure database uptime and resilience. Configure and optimize databases for peak performance, addressing complex workloads and query tuning. Standards and Guidelines: Establish and enforce database architecture standards, development best practices, and operational guidelines. Provide thought leadership in database governance and ensure compliance with industry standards and regulations. Collaboration and Leadership: Partner with Applications Engineering, Enterprise Architecture, and Data Platform teams to align database designs with application and business goals. Lead database and application design discussions, providing technical expertise and mentorship to cross-functional teams. DevOps and Automation: Develop and maintain Infrastructure as Code (IaC) scripts using tools like Terraform for database deployment and management. Automate routine database administration tasks using shell scripting, Python, or other tools. Operational Excellence: Oversee all aspects of database administration, including installation, configuration, backup, recovery, and security. Perform capacity planning, system monitoring, and troubleshooting to ensure optimal database health and performance. Financial Services Expertise: Leverage industry-specific knowledge to design and implement database solutions tailored to the financial services domain. Ensure database systems comply with regulatory requirements and support critical financial applications. Technical Skills: Expert-level proficiency in Oracle and PostgreSQL databases, with advanced knowledge of NoSQL platforms like Couchbase or Cassandra. Extensive experience in database scripting, shell scri

Job Summary: We are looking for a skilled Sterling FTP Engineer to manage, support, and enhance IBM Sterling File Gateway and Secure File Transfer (SFTP/FTPS) environments. The ideal candidate will have hands-on experience with Sterling B2B Integrator, strong troubleshooting skills, and a solid understanding of secure file transfer protocols and enterprise integration patterns. Key Responsibilities: Design, configure, and manage IBM Sterling File Gateway and B2B Integrator environments. Support and maintain file transfer workflows, partner configurations, and secure file exchange protocols (SFTP, FTPS, AS2, etc.). Monitor file transfer jobs and proactively resolve transmission failures or performance issues. Collaborate with internal and external stakeholders to onboard trading partners and define integration requirements. Develop and maintain system documentation, configurations, and standard operating procedures. Troubleshoot and resolve issues related to file transfers, connectivity, encryption, and security. Perform system upgrades, patching, and routine maintenance of Sterling platforms. Ensure compliance with data security and regulatory requirements during file transfers. Provide 24x7 support for critical file transfer operations (on-call rotation may be required). Work closely with infrastructure, network, and security teams to maintain optimal system performance. Requirements: 5+ years of experience with IBM Sterling File Gateway and/or B2B Integrator. Strong knowledge of secure file transfer protocols (SFTP, FTPS, AS2, etc.). Experience with scripting languages (e.g., Shell, Python) for automation and monitoring. Familiarity with SSL certificates, PGP encryption, and key management. Experience with onboarding trading partners and configuring business processes. Good understanding of networking fundamentals, firewalls, and proxy configurations. Strong analytical, troubleshooting, and communication skills. Experience range: 5 to 8 years B.E./B.Tech/MCA /BSc (Computer Science)

POSITION SUMMARY As a FinOps Engineer, you will play a pivotal role in managing and optimizing our cloud infrastructure costs, ensuring that our software solutions are delivered efficiently and cost-effectively. You will collaborate closely with our engineering, finance, and operations teams to analyze, forecast, and optimize cloud spending, particularly in AWS. Your expertise will help us maintain a balance between performance and cost, driving overall financial efficiency in our cloud-based services and other platforms. RESPONSIBILITIES: Analyze and monitor cloud infrastructure costs, with a focus on AWS, identifying opportunities for cost savings and efficiency improvements. Implement best practices for cost management, including rightsizing, reserved instance planning, and leveraging cost-effective cloud services. Develop and execute strategies to reduce waste and optimize resource utilization without compromising service performance. Collaborate with the finance team to create accurate cloud cost forecasts and budgets, aligning them with overall business goals. Provide detailed cost reports, insights, and recommendations to management, highlighting key cost drivers and areas for improvement. Proficiency in optimizing SaaS platforms especially Snowflake. Experience with Snowflake cost optimization tools like Chaos genius. Partner with DevOps and engineering teams to design and implement cost-effective cloud architectures. Evaluate new cloud services and tools to determine their cost implications and benefits to the organization. Develop and enforce governance policies related to cloud spending and resource management. Creating governance on daily spending. Creating optimization tasks and data-driven recommendations Requirements Bachelor s degree Engineering, Computer Science, or a related field. Minimum of 5-7 years of experience in cloud cost management, financial operations, or a related role within the software or technology industry. Proficiency in using cloud cost management tools -AWS Cost Explorer, Apptio Cloudability. Strong experience in building AWS Lambda functions and expertise in programming languages like Python. Deep understanding of cloud computing, particularly AWS, and its cost structures. Strong analytical skills, with experience in financial modeling, forecasting, and budgeting. Proven track record of optimizing cloud costs and driving financial efficiency in a high-growth environment. Excellent communication and interpersonal skills, with the ability to collaborate across departments. Experience with Optimization for SaaS platforms like Snowflake. PREFERRED QUALIFICATIONS : FinOps Certified practitioner / FinOps Certified Engineer Experience with multi-cloud environments (e.g., AWS, Azure, Google Cloud Platform).

The Platform Performance Engineer is responsible for ensuring the performance, scalability, and reliability of enterprise platforms. This role demands deep expertise in performance engineering, system optimization, and troubleshooting across complex systems, as well as strong familiarity with monitoring and performance testing tools. The engineer will work closely with development, operations, and QA teams, implement automation, and ensure adherence to key metrics across performance and infrastructure health. Key Responsibilities: Performance Testing & Optimization Design and execute performance tests to identify system bottlenecks and optimize application performance. Develop performance benchmarks for various platforms and ensure they meet SLAs. Work closely with developers to optimize code, database queries, and system configurations System Analysis & Troubleshooting Perform root cause analysis for performance issues across application, database, and infrastructure layers. Develop tools and scripts to monitor and analyze system performance in real-time. Collaborate with operations teams to troubleshoot and resolve performance incidents. Capacity Planning Analyze platform usage trends to predict future capacity needs and support scaling strategies. Develop and maintain capacity models to ensure platform readiness for traffic spikes and growth. Monitoring & Automation Implement advanced monitoring solutions using tools like Dynatrace, or Big Panda. Automate performance testing and monitoring tasks to improve efficiency and consistency. Collaboration & Knowledge Sharing Partner with development, operations, and QA teams to promote performance-aware design and practices. Provide mentorship and guidance to team members on performance engineering concepts and tools. Documentation & Reporting Maintain detailed documentation of performance testing procedures, results, and system optimizations. Generate performance reports and provide actionable insights to stakeholders. Required Skills & Qualifications Bachelor s degree in Computer Science, Engineering, or a related field (or equivalent experience). 5+ years of experience in performance engineering or a related ro

Position Overview We are seeking a highly skilled and experienced Data Architect with expertise in cloud-based solutions. The ideal candidate will design, implement, and optimize our data architecture to meet the organizations current and future needs. This role requires a strong background in data modeling, transformation, and governance, along with hands-on experience with modern cloud platforms and tools such as Snowflake, Spark, Data Lakes, and Data Warehouses. The successful candidate will also establish and enforce standards and guidelines across data platforms to ensure consistency, scalability, and best practices. Exceptional communication skills are essential to collaborate across cross-functional teams and stakeholders. Key Responsibilities Design and Implementation: Architect and implement scalable, secure, and high-performance cloud data platforms, integrating data lakes, data warehouses, and databases. Develop comprehensive data models to support analytics, reporting, and operational needs. Data Integration and Transformation: Lead the design and execution of ETL/ELT pipelines using tools like, Talend / Matillion, SQL, BigData, Hadoop, AWS EMR, Apache Spark to process and transform data efficiently. Integrate diverse data sources into cohesive and reusable datasets for business intelligence and machine learning purposes. Standards and Guidelines: Establish, document, and enforce standards and guidelines for data architecture, Data modeling, transformation, and governance across all data platforms. Ensure consistency and best practices in data storage, integration, and security throughout the organization. Data Governance: Establish and enforce data governance standards, ensuring data quality, security, and compliance with regulatory requirements. Implement processes and tools to manage metadata, lineage, and data access controls. Cloud Expertise: Utilize Snowflake for advanced analytics and data storage needs, ensuring optimized performance and cost efficiency. Leverage modern cloud platforms to manage data lakes and ensure seamless integration with other services. Collaboration and Communication: Partner with business stakeholders, data engineers, and analysts to gather requirements and translate them into technical designs. Clearly communicate architectural decisions, trade-offs, and progress to both technical and non-technical audiences. Continuous Improvement: Stay updated on emerging trends in cloud and data technologies, recommending innovations to enhance the organization s data capabilities. Optimize existing architectures to improve scalability, performance, and maintainability. Technical Skills: Strong expertise in data modeling (conceptual, logical, physical) and data architecture design principles. Proficiency in Talend / Matillion, SQL, BigData, Hadoop, AWS EMR, Apache Spark,

Job Summary: As a Cloud Engineer(Sr), you will be responsible for Cloud Infrastructure Architecture, resource provisioning, automations, build observability on Cloud Platform. You will work closely with Application & Architecture teams to build new solutions, automations & also help to maintain a secure and high-performing Cloud platform. Responsibilities: Engineering, Provisioning, Changes Build new Cloud solutions specific to resource provisioning, Observability. Provision Cloud resources (Day 1). Work on tickets submitted by Application Team for Cloud Support. Troubleshooting and Support Must have good troubleshooting skills on Cloud & OS. Join P1/P2 Incident/outage calls as needed. Collaborate with other teams to diagnose and resolve infrastructure problems. Working Hours Required to follow flexible working hours and would be part of a 24/7 team. Work as on-call. Architecture Meetings Join architecture discussions with Application teams, Cloud Architecture team and provide recommendations. Technical Skills Engineering/Development Must Have Experience in engineering activities on AWS Services (EC2 / RDS / S3 / LB / CloudFront / Kafka / EMR / EKS / ECS / Route53 / SFTP / CloudWatch , ElastiCache etc.). Automate AWS tasks using AWS Lambda. Expertise in writing Terraform & CloudFormation scripts. Expertise in Container Platforms like AWS EKS/Kubernetes, & AWS ECS, and API Management Platforms like AWS API Gateway. Good understanding on Container Workloads run & maintenance. Experience in disaster recovery and data replication processes. Experience in data backup and recovery activities using AWS Backup. Troubleshooting Skills Strong troubleshooting skills of AWS service-related issues. CloudWatch Log insight query experience is a must. Experience in Data Recovery & Restore activities. Good knowledge on DNS, AD Experience on troubleshooting EKS using K9S. Configuration Management Experience in Configuration Management using Ansible. Experience in AMI & Container Image builds. DevOps Experience using any CI/CD tool (Jenkins/Spinnaker preferred) and good understanding on DevOps concepts. Familiar with DevOps technologies and frameworks. Security Experience on Cloud security aspects specifically running Cloud resources securely. Good experience on SSL cert provisioning & management. Good understanding on AWS service policies (IAM, SCP, KMS, S3, VPC endpoints). Remediate OS & container image vulnerabilities. Automation Identify automation opportunities. Python or node.js development experience. Bash scripting Good To Have Experience in migrating resources to AWS Cloud. AWS Application Architecture experience OS experience (Linux/Windows). Experience in ReactJS. Metrics to maintain Business Impact Metrics Time to Market: Duration to deploy new applications, features, or services to production. Automation Metrics Automation Coverage: Percentage of manual tasks replaced with automation (e.g., using AWS Lambda, Step Functions etc.). Number of Terraform modules built. Infrastructure Build Metrics Number of new application infrastructure built. Time taken to deliver Star Program apps. Documentation Number of process & solutions documented Original Solutions Number of original solutions contributed to support Cloud Platform Incident Management Metrics Number of issues troubleshooted and fixed. Number of issues escalated to AWS support (support tickets raised). Image Management Number of Golden AMIs published. Number of Container Images provisioned. Educational Qualifications Bachelors degree in any Technology stream. Achieved any AWS certification (SysOps Administrator/DevOps Professional/SA Associate/SA Professional/any AWS Speciality certificati

Mandatory Skills: Excellent communication skills in English (both spoken and written) Typing speed - minimum 35 wpm with 100% accuracy Ability to follow instructions as directed Willingness to work in 24 x 7 work environment Desired Skills: Self-motivated with excellent interpersonal skills Innovative and self-starter Ability to work with minimum supervision Demonstrated ability to work in a fast paced environment Ability to respond to common inquiries or requests from customers Must be well organized and driven to meet deadlines Follow clearly defined business processes and workflows as instructed by the client or internal teams. Execute day-to-day tasks as per predefined workflows and standard operating procedures (SOPs). Perform assigned tasks within the specified turnaround time and without errors. Ensure data accuracy, completeness, and consistency in all work outputs. Maintain high accuracy and attention to detail in all assigned activities (e.g., data processing, transaction management, documentation review). Update trackers or logs regularly and accurately to reflect work completed. Adhere to SLA timelines and ensure compliance with organizational and client-specific standards and policies. Meet or exceed daily/weekly productivity and quality targets. Communicate with team leads or supervisors regarding task status, clarifications, or issues. Report issues, delays, or discrepancies in a timely manner. Participate in team meetings and basic training sessions as required. Working days: 5 days a week - Weekly off: 2 days (Rotational) and not necessarily (Saturday / Sunday)

We are seeking an experienced Solution Architect to lead our migration and implementation of Genesys Cloud CX. The ideal candidate will have deep experience with contact center platforms, particularly Genesys Cloud CX, and strong technical skills to support complex migration activities. This role requires someone who can bridge the gap between business requirements and technical implementation, with a focus on modernizing our contact center operations through cloud capabilities. Key Responsibilities Lead the technical aspects of migrating from existing contact center platform to Genesys Cloud CX Analyze, interpret, and prepare existing data for migration to ensure data integrity and continuity Map existing outbound dialer strategies to new cloud-based dialer functionality Develop custom scripts and solutions for complex integrations using the Genesys API hub Translate current KPIs and reporting requirements to Genesys Cloud capabilities Collaborate with the existing team to identify opportunities to modernize processes Design and implement true omni-channel experiences leveraging Genesys Cloud capabilities Provide first-level support, including issue triage and translation of cloud concepts for the team Document solution architecture and implementation plans Ensure the implementation follows best practices and meets business requirements Required Qualifications 5+ years of experience as a Solution Architect in contact center environments Proven experience implementing Genesys Cloud CX (formerly PureCloud) Strong understand

Business Process Analyst Bengaluru, Karnataka, India Full-time Company Description BETSOL is a cloud-first digital transformation and data management company offering products and IT services to enterprises in over 40 countries. BETSOL team holds several engineering patents, is recognized with industry awards, and BETSOL maintains a net promoter score that is 2x the industry average. BETSOL’s open-source backup and recovery product line, Zmanda (Zmanda.com), delivers up to 80% savings in total cost of ownership (TCO) and best-in-class performance. BETSOL Global IT Services (BETSOL.com) builds and supports end-to-end enterprise solutions, reducing time-to-market for its customers. BETSOL offices are set against the vibrant backdrops of Broomfield, Colorado and Bangalore, India. We take pride in being an employee-centric organization, offering comprehensive health insurance, competitive salaries, 401K, volunteer programs, and scholarship opportunities. Office amenities include a fitness center, cafe, and recreational facilities. Learn more at betsol.com. Job Description Mandatory Skills: Excellent communication skills in English (both spoken and written) Typing speed - minimum 35 wpm with 100% accuracy Ability to follow instructions as directed Willingness to work in 24 x 7 work environment Desired Skills: Self-motivated with excellent interpersonal skills Innovative and self-starter Ability to work with minimum supervision Demonstrated ability to work in a fast paced environment Ability to respond to common inquiries or requests from customers Must be well organized and driven to meet deadlines Job Description: Follow clearly defined business processes and workflows as instructed by the client or internal teams. •Execute day-to-day tasks as per predefined workflows and standard operating procedures (SOPs). Perform assigned tasks within the specified turnaround time and without errors. Ensure data accuracy, completeness, and consistency in all work outputs. Maintain high accuracy and attention to detail in all assigned activities (e.g., data processing, transaction management, documentation review). Update trackers or logs regularly and accurately to reflect work completed. Adhere to SLA timelines and ensure compliance with organizational and client-specific standards and policies. Meet or exceed daily/weekly productivity and quality targets. Communicate with team leads or supervisors regarding task status, clarifications, or issues. Report issues, delays, or discrepancies in a timely manner. Participate in team meetings and basic training sessions as required. Working days: 5 days a week - Weekly off: 2 days (Rotational) and not necessarily (Saturday / Sunday) Job Type: Full-time Pay: ₹200,000.00 - ₹350,000.00 per year Benefits: Cell phone reimbursement Health insurance Paid sick time Provident Fund Schedule: Monday to Friday Supplemental Pay: Performance bonus Location: Banashankari, Bengaluru, Karnataka (Required) Shift availability: Night Shift (Required) Work Location: In person

Analyze Conduct market research and analysis to better understand customer needs across all categories. Analyze historical drivers of chatbot engagements to update the knowledge repository Brainstorm possible interactions users would have with the chatbot A/B Test different conversational flows and presentation formats Review chatbot transcripts and implement improvements Track and report on initiative KPIs and chatbot contribution outcomes. Work with the Analytics team to measure and quantify the impact of improvements. Conduct linguistic and functional quality assurance. Design/Develop Create AI chatbot conversation flows using vendor systems to develop an effective architecture that can deliver a delightful conversational experience. Develop and maintain the chatbot content repository Design engaging chatbot experiences for users including multimedia and predictive responses Utilize UX design best practices including persona development, customer journey mapping, etc. Optimize the chatbot to achieve maximum balance of chat deflection rate and user satisfaction Op erational Platform Support Act as a primary point of contact for chatbot platform troubleshooting, including regression testing and backend issue identification. Collaborate with the Genesys support team to escalate and resolve technical issues affecting chatbot functionality. Manage and triage chatbot-related Jira tickets, ensuring timely updates and communication with stakeholders. Thought Leadership Ability to take direction and work autonomously once briefed. Partner with Arise SMEs to produce informative, engaging, and up to date content Collaborate with cross-functional teams to ensure knowledge base is up to date Research and stay up to date on leading chatbot design frameworks Identify opportunities for automation using the chatbot (ex. Updating customer information or retrieving order status) Represent the AVA chatbot in cross-functional initiatives by coordinating requirements, aligning updates, and ensuring timely delivery of initiative-related chatbot flows. Our new team member will need: 2 to 4 years of experience in content writing or content strategy in US English 3-5 years designing content flows, conversational design, or user experience design (preferred) Experience designing conversations for virtual agents, voice assistants or chatbots Experience in knowledgebase management Bachelor s degree in Linguistics, Marketing, UX, CX, Curriculum Design or 2+ years of equivalent experience Excellent written and verbal communications skills in US English Data driven decision making High level of technical aptitude Ability to work within in an Agile and fast-paced, results-orientated environment Exceptional logical, analytical, and organizational skills A basic understanding of technologies and platforms such as Genesys Chat, Dialogflow, Watson, LUIS, etc. and how it impacts conversation designs Genesys Cloud Certified a plus Proficiency with Microsoft Office suite Excellent business judgement and analytical problem-solving skills Educational Qualifications: Bachelors in engineering (Computer Science) or equivalent higher-level degree Certifications: Genesys Cloud Certification