2086 Microsoft Outlook Jobs - Page 14

Location :Lower parel Experience : Minimum 5 Years Industry : Logistics Salary : 70K per month Key Responsibilities : Provide high-level administrative support to Directors in all business and personal matters Manage complex calendars, schedule meetings, and coordinate appointments Handle all travel planning – flights, visas, hotel bookings, local transport, etc. Draft and manage professional correspondence, reports, and presentations Act as a point of contact between Directors and internal/external stakeholders Coordinate and follow up on tasks and projects on behalf of the Directors Maintain discretion and confidentiality in handling sensitive matters Organize and maintain files, documents, and other administrative systems Handle event planning and personal errands when required Prepare minutes of meetings and ensure action items are tracked and completed Requirements : Graduate in any discipline; MBA or Secretarial diploma preferred 5+ years of proven experience as EA/PA to Senior Leadership or Directors Excellent command over English (spoken and written) Strong proficiency in MS Office (Word, Excel, PowerPoint, Outlook) Highly organized with excellent time management and multitasking skills Strong interpersonal skills and professional demeanor Ability to work under pressure and maintain confidentiality Job Types: Full-time, Permanent Pay: Up to ₹70,000.00 per month Benefits: Leave encashment Paid time off Education: Bachelor's (Preferred) Experience: Time management: 3 years (Required) Travel planning: 4 years (Required) EA/PA: 5 years (Required) Willingness to travel: 75% (Required) Work Location: In person

Job Title: CRM Executive Location: Jaipur, Rajasthan Company: Dalmia Group Experience: 2–5 years Industry: Textiles / Fabrics / B2B & Retail Employment Type: Full-time Job Summary: We are looking for a proactive and detail-oriented CRM Executive to manage and enhance customer relationships across all business units. The role involves maintaining customer databases, tracking interactions, managing follow-ups, and supporting sales and service teams to deliver superior customer experience. Key Responsibilities: Maintain and regularly update customer databases across wholesale, retail, and international divisions. Monitor and follow up on client inquiries, leads, and service requests to ensure timely responses and closures. Conduct payment follow-ups with clients over phone calls and maintain proper records. Use CRM tools to track interactions and generate reports for management. Assist in organizing promotional campaigns, loyalty programs, and client engagement activities. Prepare and present customer service reports, purchase histories, and interaction logs. Support the sales team with documentation, reminders, and follow-up schedules. Maintain courteous, professional, and prompt communication with clients across calls, WhatsApp, email, and in-person interactions. Skills & Qualifications: Bachelor’s degree in Business Administration, Marketing, or a related field. 2–5 years of experience in CRM, customer service, or client coordination Proficiency in CRM tools and MS Office (Excel, Word, Outlook). Strong verbal and written communication skills in English and Hindi. Organized, detail-oriented, and capable of multi-tasking. Preferred: Experience working in a trading or retail environment. Understanding of textile industry operations and client expectations. Familiarity with WhatsApp Business, Google Workspace, and basic digital tools. To Apply: Please send your CV to [email protected] with the subject line: Application for CRM Profile – [Your Name] OR share your resume on WhatsApp at +91 91191 22560 Job Types: Full-time, Permanent Pay: ₹20,000.00 - ₹25,000.00 per month Schedule: Day shift Work Location: In person

We are looking for a smart, detail-oriented and communicative female Help Support Executive to join our support team. The candidate will be responsible for handling customer queries and concerns via calls, chat, email, and letter communication . This is not a call center role , and it requires clear written and verbal communication, strong problem-solving skills, and a professional attitude. Key Responsibilities: Handle incoming support requests from customers through email, chat, phone calls, and letters . Respond to queries related to product information, services, and basic troubleshooting. Draft professional emails and letters for customer communication. Maintain records of customer interactions, follow-ups, and issue resolutions. Coordinate internally with relevant teams to resolve client concerns in a timely manner. Ensure high levels of customer satisfaction through polite and prompt support. Follow up on unresolved queries and provide status updates to customers. Assist in documenting FAQs, support processes, and internal knowledge base. Desired Candidate Profile: Female candidates only. Fresher or up to 6 months of relevant experience in customer or support services. Good written and verbal communication skills in English and Hindi. Proficiency in MS Office (especially Word & Outlook). Ability to manage time, multitask, and stay organized. Calm and professional attitude, even in pressure situations. Willing to learn and grow within the role. Job Types: Full-time, Permanent, Fresher Pay: From ₹10,000.00 per month Benefits: Health insurance Leave encashment Life insurance Paid sick time Provident Fund Language: Hindi (Preferred) Work Location: In person Speak with the employer +91 7982424339

The Big Picture The Admin Executive will play a vital role in providing administrative support to ensure the smooth operation of daily business activities. This entry-level position involves a range of tasks related to Facilities Management, Procurement & Vendor Management, documentation, and coordination. What you can expect as a Admin Executive at Illumine-i: 1. First Impression: Appearance and Personal Presentation: You shall dress appropriately and maintain personal hygiene. You shall display positive body language and non-verbal cues. You’ll use a friendly and welcoming tone in communication. Communication Skills: You’ll articulate thoughts and ideas effectively. You’ll practice active listening to understand others. Punctuality: You’ll arrive on time for meetings or appointments. 2. Facility Management: Facility Planning and Strategy: You’ll develop long-term facility plans aligned with organizational goals. You’ll assess current and future space requirements. You’ll provide input into strategic decisions related to facilities. Space Management: You’ll optimize space usage for productivity and efficiency. You’ll plan and coordinate office layouts, relocations, and expansions. You’ll monitor and manage occupancy levels. Maintenance and Operations: You’ll oversee routine maintenance of facilities and systems. You’ll schedule and coordinate repairs and upgrades. You’ll implement preventive maintenance programs. Environmental Sustainability: You’ll develop and implement sustainability initiatives. You’ll manage waste reduction and recycling programs. You’ll implement energy-efficient practices. 3. Procurement & Vendor Management: Sourcing Suppliers: You’ll identify and evaluate potential suppliers. You’ll conduct market research and maintain vendor relationships. Supplier Negotiation: You’ll negotiate terms and conditions for advantageous agreements. You’ll obtain competitive bids and analyze proposals. Contract Management: You’ll draft, review, and manage contracts ensuring compliance. You’ll monitor contract performance and address issues. Cost Management: You’ll analyze costs and recommend cost-saving strategies. You’ll develop and implement cost reduction strategies. Risk Management: You’ll identify and mitigate potential risks in the supply chain. You’ll monitor and manage risks associated with suppliers. Compliance: You’ll ensure procurement activities comply with laws and regulations. You’ll stay informed about changes in legislation affecting procurement. Quality Assurance: You’ll collaborate to establish quality standards for products and services. You’ll monitor and evaluate supplier performance in terms of quality. Order Processing: You’ll process purchase orders and ensure timely delivery. You’ll track and manage inventory levels to avoid shortages or overstock. Documentation: You’ll maintain accurate records of procurement activities. You’ll prepare reports on procurement metrics and performance. Collaboration: You’ll work closely with other departments for smooth coordination. You’ll collaborate with internal stakeholders to understand their needs. Essential Qualifications include: Bachelor's or associate degree with 0-2 years of relevant experience Proficient in Microsoft Office Suite (Word, Excel, Outlook). Strong organizational and multitasking skills. Excellent verbal and written communication skills. Ability to work independently and collaboratively in a team. Basic knowledge of office equipment and procedures. Great to have: Creative and being able to work with cross-functional teams

Job Title: Executive Assistant (Male/Female) – Mumbai Location: Mumbai Salary: No bar for the right candidate Experience: 2 – 7 years Job Type: Full-time, On-site Job Summary We are looking for a dynamic and detail-oriented Executive Assistant to support senior leadership and ensure smooth daily operations. This role is open to both male & female professionals with strong organizational and communication skills who can handle multiple priorities with discretion and professionalism. Key Responsibilities Manage daily schedules, meetings, and calendar management for senior executives. Organize and coordinate meetings, prepare agendas, take minutes, and ensure follow-ups on action items. Draft and manage confidential emails, presentations, and business reports. Liaise with clients, teams, and external stakeholders effectively. Organize travel arrangements, accommodation bookings, and related logistics. Maintain records, files, and important documents in an organized manner. Assist in preparing reports, business summaries, and special projects as required. Requirements ✅ Education: Bachelor’s degree in any discipline. ✅ Experience: 2 – 7 years as an Executive Assistant, Personal Assistant, or similar administrative support role. ✅ Skills: Strong written and verbal communication. High proficiency in MS Office (Word, Excel, PowerPoint, Outlook). Strong organizational and multitasking skills. Ability to handle confidential information with integrity. Professional demeanor and people-oriented approach. Job Types: Full-time, Permanent Pay: ₹50,000.00 - ₹750,000.00 per month Schedule: Day shift Morning shift Supplemental Pay: Performance bonus Application Question(s): How many years of experience do you have as an Executive Assistant or Personal Assistant? Do you have experience supporting senior leadership or top management? Are you currently based in Mumbai, or willing to relocate immediately? What is your notice period or availability to join? Language: English (Preferred) Work Location: In person

#freepost Designation: O365 Administrator [L2] Experience: 4+ Years Qualification: Graduation/Engineering in Computer or Electronics. Location: Noida, Uttarpradesh Mandatory **: Intune, Azure AD, MS Defender, Exchange Online, OneDrive, SharePoint Roles and Responsability Hands on experience in administering & troubleshooting O365 environment including Azure AD, AAD Connect (Entra ID Connect), Exchange Online, OneDrive, SharePoint, MS Teams, Outlook/OWA. Working knowledge and experience of Conditional Access policies, Multi Factor Authentication and Application Registration in Azure. Knowledge of setting up O365 Hybrid Environment (Hybrid connection Wizard) and setting up Connectors. Manage users mobile devices through Mobile Device Management (MDM) solutions (MS Intune). Troubleshooting of daily operational issues on Mailing, OneDrive, SharePoint, Teams, connectivity and mobility etc. Policies for External communications/access control (Exchange Online, SharePoint & MS Teams) Troubleshoot Active Directory Sync issues and Understanding of O365 Licensing and management experience Should have experience of Users, Groups, mailbox creation / modification / deletion. Closing and remediation of ATL provided audit observations. Manage anti-spam filtering, logging and email tracking and transport rules. Support Single Sign-On using Active Directory Federation Services with Multi Factor Authentication. Management of O365 Users (Creation/deletion/Unblock/block/Password reset) Providing support for mobile devices that use Office 365, including Android phones and iPhones. Policies & configured under MS O365 DLP Email Defender & configuration Ui-Path Orchestrator knowledge Monthly license consummation report Certification if Any : Certification from Microsoft (MS 220)-L2 Certification from Microsoft (MS 900)-L3 Job Type: Full-time Benefits: Health insurance Provident Fund Schedule: Day shift Supplemental Pay: Performance bonus Yearly bonus Work Location: In person

Job Title: Front Office Executive Location: Bidadi Industrial Area, Department: Admin/HR Reports to: Manager Salary: 3.5 LPA to 4 LPA Job Summary: The Front Office Executive will be the first point of contact at the factory premises, responsible for handling front-desk operations, coordinating communication between departments, managing visitor protocols, and supporting basic administrative tasks. The ideal candidate should have a professional demeanor, strong communication skills, and the ability to multitask in a dynamic industrial environment. Key Responsibilities: Greet and direct visitors, vendors, and clients in a professional and courteous manner. Maintain a register/logbook for all incoming and outgoing visitors, including staff movement tracking if required. Answer and route incoming phone calls, emails, and messages to appropriate departments or personnel. Coordinate with security and housekeeping for visitor access and front-office cleanliness. Handle courier dispatch and receipt; maintain records for all incoming/outgoing parcels. Maintain office supplies and place orders as required for front office/stationery. Support HR and Admin departments in managing daily attendance logs, ID card issuance, and shift coordination (if required). Schedule and manage meeting rooms and appointments for factory leadership. Assist in document filing, photocopying, scanning, and basic data entry. Maintain confidentiality and professionalism at all times. Requirements: Education: Minimum Graduate in any discipline. Experience: 4 – 5 Years of experience in a front desk, receptionist, or administrative role (preferably in an industrial/factory setting). Skills: Strong verbal and written communication (English, Hindi, and local language preferred) Proficient in MS Office (Word, Excel, Outlook) Pleasant personality with good interpersonal skills Ability to handle pressure and multitask Job Types: Full-time, Permanent Pay: ₹350,000.00 - ₹400,000.00 per year Benefits: Food provided Health insurance Provident Fund Schedule: Day shift Work Location: In person

Responsibilities: Assist in day-to-day operations of the organization, including coordinating schedules, managing calendars, and organizing meetings. Handle incoming inquiries and correspondence, both electronic and physical, and direct them to the appropriate staff members. Maintain office filing systems and databases, ensuring accuracy, completeness, and confidentiality of information. Assist in the preparation and distribution of reports, presentations, and other materials as needed. Coordinate with vendors, suppliers, and service providers to ensure timely delivery of goods and services. Assist in inventory management, including monitoring stock levels, placing orders, and reconciling invoices. Support the implementation of operational procedures and policies to improve efficiency and productivity. Assist in planning and executing company events, including meetings, conferences, and team-building activities. Provide administrative support to various departments, including HR, finance, and marketing, as needed. Perform other duties and responsibilities as assigned by the operations manager or supervisor. Requirements: High school diploma or equivalent; associate's or bachelor's degree preferred. Proven experience in an administrative or operations support role. Excellent organizational and time management skills, with the ability to prioritize tasks and meet deadlines. Strong communication and interpersonal skills, with the ability to interact effectively with staff at all levels. Proficiency in Microsoft Office applications (Word, Excel, PowerPoint, Outlook). Ability to maintain confidentiality and handle sensitive information with discretion. Attention to detail and accuracy in data entry and record-keeping. Ability to work independently with minimal supervision as well as collaboratively in a team environment. Flexibility and adaptability to changing priorities and responsibilities. Prior experience in operations, logistics, or facilities management is a plus. This job description outlines the key responsibilities and requirements for an Operations Assistant role. It emphasizes the candidate's ability to provide administrative support, coordinate office operations, and contribute to the efficient functioning of the organization's day-to-day activities. Job Type: Full-time Pay: ₹20,000.00 - ₹25,000.00 per month Schedule: Day shift Experience: total work: 1 year (Preferred) Work Location: In person

Job Summary: We are seeking a friendly, professional, and organized Receptionist to be the first point of contact for our company. The ideal candidate will be responsible for greeting visitors, managing incoming calls, handling front-desk operations, and supporting various administrative tasks to ensure smooth office functioning. Key Responsibilities: Greet and welcome guests, clients, and staff in a professional manner Answer, screen, and forward incoming phone calls Maintain front desk security and ensure the reception area is tidy and presentable Handle visitor logs, issue visitor badges, and ensure all guests sign in Receive, sort, and distribute daily mail and deliveries Schedule appointments and maintain calendars Perform basic clerical duties such as data entry, filing, photocopying, and scanning Provide administrative support to various departments as needed Assist with travel bookings, meeting arrangements, and office supply inventory Cold calling sales Qualifications: High school diploma or equivalent; additional certification in Office Management or related field is a plus Proven work experience as a Receptionist, Front Office Representative, or similar role Proficiency in MS Office (Word, Excel, Outlook) Excellent verbal and written communication skills Strong organizational and multitasking abilities Professional appearance and a positive attitude Ability to handle sensitive information with discretion Preferred Skills: Experience using office equipment (e.g. printers, fax machines) Knowledge of administrative and clerical procedures Customer service experience is a strong plus Job Type: Full-time Pay: ₹6,000.00 - ₹11,500.00 per month Benefits: Commuter assistance Internet reimbursement Paid sick time Schedule: Day shift Supplemental Pay: Joining bonus Overtime pay Performance bonus Quarterly bonus Language: English (Preferred) Work Location: In person Application Deadline: 20/07/2025

Creative Sutra (P) Ltd is a dynamic Graphic Design and Adaptation Studio with an Outsourced Printing Facility and a Corporate Gifting Division . We specialize in delivering high-quality branding solutions, print materials, and customized corporate gifts to clients across industries. Job Overview We are seeking a detail-oriented Accounts and Admin Executive to handle the company’s financial transactions, bookkeeping, vendor coordination, and administrative functions. The ideal candidate should be proficient in accounting, well-organized, and capable of multitasking in a fast-paced creative environment. Key Responsibilities : Accounts & Finance Maintain daily financial records, ledgers, and balance sheets . Process invoices, payments, and receipts , ensuring timely follow-ups with clients and vendors. Handle GST filings, TDS, and other tax-related compliance. Reconcile bank statements, expense reports, and vendor accounts . Prepare monthly financial reports and cash flow statements . Coordinate with external accountants and auditors for financial reviews. Administration & Office Management Manage vendor relationships , including printers, suppliers, and corporate gift manufacturers. Maintain inventory records for printing materials and corporate gifting stocks. Oversee employee attendance, payroll processing, and HR documentation . Ensure office administration tasks like procurement of office supplies, managing petty cash, and utility payments. Assist in client coordination, order processing, and delivery tracking . Documentation & Compliance Maintain accurate company records, contracts, and agreements . Ensure compliance with company policies, statutory regulations, and legal requirements . Handle confidential data with discretion. Client & Vendor Coordination Follow up with clients for payments and invoicing . Work with vendors for cost negotiations, purchase orders, and logistics . Assist the team in quotations, pricing strategies, and project budgets . Requirements & Qualifications Bachelor’s degree in Accounting, Finance, Business Administration, or a related field . 2-5 years of experience in Accounts and Administration , preferably in a creative or printing-related industry. Proficiency in Tally, QuickBooks, or other accounting software . Strong knowledge of GST, TDS, and basic financial regulations . Experience in vendor management, purchase orders, and invoice processing . Strong communication and negotiation skills . Highly organized, detail-oriented, and capable of multitasking . Proficiency in MS Office (Excel, Word, Outlook, PowerPoint) . Job Types: Full-time, Permanent Pay: ₹18,000.00 - ₹22,000.00 per month Benefits: Cell phone reimbursement Schedule: Day shift Supplemental Pay: Yearly bonus Work Location: In person

Job Title: Sales Executive – Back Office & Digital Sales | Delhi Company: [Company Name Hidden] Location: Delhi Salary: Up to ₹40,000 per month Experience: 1.5 – 3 years Job Type: Full-time, On-site Job Summary We are looking for a proactive Sales Executive with logistics industry experience and knowledge of petrochemical products . The ideal candidate will manage back-office sales operations, generate digital B2B leads, and coordinate with clients and internal teams to support smooth sales execution. Key Responsibilities Sales Back Office Support: Daily coordination with field sales teams, logistics partners, distributors, and customers. Prepare quotations, proforma invoices, and sales orders using ERP tools. Maintain accurate sales reports, trackers, and records for internal use. Coordinate with dispatch/logistics teams to ensure timely deliveries. Handle customer inquiries, complaints, and documentation. Digital Enquiry Generation: Generate B2B leads via LinkedIn, the company website, and other online platforms. Respond to inbound digital leads via email, web forms, or social media. Follow-up & Coordination: Regular follow-ups with prospects through calls, email, or WhatsApp to convert leads into sales. Maintain enquiry trackers and ensure timely updates in CRM. Requirements ✅ Education: Graduate in any discipline (preferred: Commerce/Science). ✅ Experience: 1.5 – 3 years in sales support/back-office, with experience in logistics and petrochemical products . ✅ Skills: Strong proficiency in MS Office (Excel, Word, Outlook) and Google Workspace. Familiarity with CRM or ERP tools. Excellent written and verbal communication skills. Strong follow-up and coordination skills. Good understanding of B2B sales & basic digital marketing. ✅ Preferred: Experience with LinkedIn Sales Navigator, Indiamart CRM, or similar B2B tools. Strong multitasking ability and a collaborative approach. Salary: Up to ₹40,000 per month + performance-based incentives Job Type: Full-time Location: Delhi (On-site) Job Types: Full-time, Permanent Pay: ₹30,000.00 - ₹40,000.00 per month Benefits: Health insurance Provident Fund Schedule: Day shift Supplemental Pay: Performance bonus Application Question(s): Do you have experience in logistic Do you have nay experience in chemical industry Work Location: In person

VOC Automotive India Pvt Ltd is seeking a skilled and detail-oriented Billing Person to join our finance team. The ideal candidate will be responsible for generating and managing invoices, ensuring that all billing information is accurate, and maintaining smooth transactions with customers and vendors. Key Responsibilities: Generate and issue invoices for products and services provided. Verify accuracy of billing information, including amounts, taxes, and payment terms. Maintain billing records and update information as needed. Work closely with the sales and inventory teams to ensure correct pricing and order details. Address billing discrepancies and resolve issues with customers and vendors in a timely manner. Monitor outstanding accounts and follow up on overdue payments. Provide excellent customer service by addressing inquiries related to billing and payment status. Requirements: Bachelor's degree in Accounting, Finance, or a related field. Experience at least 0 -2 years of experience in billing, accounting, or finance. Strong understanding of billing procedures and financial systems. Proficient in MS Office Suite (Excel, Word, Outlook) and accounting software. Familiarity with ERP or other accounting software. Job Types: Full-time, Fresher Pay: ₹12,000.00 - ₹15,000.00 per month Schedule: Day shift Language: English (Preferred) Kannada (Preferred) Tamil (Preferred) Work Location: In person

As a Lead Assistant Manager in DRG Coding and Digital Automations at EXL India, your primary responsibility would be to identify automation and digitalization opportunities in in-patient coding processes. Your role will involve streamlining processes, enhancing efficiency, and reducing manual efforts through the implementation of innovative technology and AI solutions. You will be expected to align these initiatives with organizational goals to drive success. To qualify for this position, you should hold a Bachelor's Degree in B.sc/M.Sc./Nursing/Pharmacy/Biotech and possess relevant certifications such as CPC, CCS, and CIC. Additionally, you should have a minimum of 9 to 12 years of experience in medical coding, auditing, and automation. Key skills and abilities required for this role include advanced knowledge of medical coding software platforms, particularly inpatient DRG coding. Experience in outpatient medical coding and working on US healthcare automation projects will be advantageous. Proficiency in automation tools and programming languages like Python, SQL, and R would also be beneficial. Your primary roles and responsibilities will include automating DRG Coding tasks, implementing AI-based solutions for claims validations, and utilizing predictive analytics to improve compliance. You will collaborate with various stakeholders including physicians, IT professionals, SMEs, and medical coders to drive AI-assisted decision-making automations. Additionally, you will focus on optimizing workflows, conducting UAT, and evaluating the performance of automated models. In addition to the primary responsibilities, you will also oversee operations of healthcare facilities, manage staffing and resource allocation, and stay updated on changes in the healthcare industry. You will be involved in developing quality improvement initiatives, strategic planning processes, and conducting market analysis to understand the competitive landscape. Maintaining SOP and Audit manuals, tracking key performance indicators, and estimating the return on investment will also be part of your responsibilities. If you have the required qualifications and experience for this role, we encourage you to send your CV to karan.kinger@exlservice.com. Join us at EXL India and be a part of our dynamic team driving innovation in DRG Coding and Digital Automations.,

BNC has been mandated to recruit an Executive Assistant with strong communication skills in English and proficiency in Excel to support the Executive Director in managing daily operations for a client in the publications house based at Daryaganj, Delhi. Key Responsibilities: Act as the point of contact between the Executive Director and internal/external employees/vendors. Manage and maintain the Executive Director’s calendar, including scheduling meetings, appointments, and travel arrangements. Handle all forms of communication on behalf of the Executive Director, including emails, calls, and meeting requests. Prepare reports, presentations, documents, and briefing materials as required. Follow up on tasks assigned by the Executive Director and ensure timely execution by concerned teams or individuals. Organize and coordinate meetings, take minutes, and track action items. Maintain confidentiality and handle sensitive information with discretion. Provide general administrative support including filing, document management, and office coordination. Requirements: Graduate in any field Minimum 1 years of experience as an executive assistant, personal assistant, or similar role. Looking only female candidates for this role. Excellent organizational and time-management skills. Strong communication skills (written and verbal). Proficient in MS Office (Word, Excel, Outlook, PowerPoint) and scheduling tools. Ability to multitask, prioritize, and work under pressure. If interested please share your resume at [email protected] Job Types: Full-time, Permanent Pay: ₹25,000.00 - ₹30,000.00 per month Application Question(s): Are you a Graduate with minimum 1 years of experience as an executive assistant, personal assistant, or similar role and only female candidate is considered? Are you a Female? Language: English (Required) Work Location: In person

The Assistant Manager position at EXL India involves responsibility for identifying opportunities for automation and digitalization in in-patient coding processes, with the aim of streamlining operations, enhancing efficiency, and reducing manual efforts through the implementation of innovative technology and AI solutions that are in line with organizational objectives. The ideal candidate for this role should possess a Bachelor's Degree in fields such as B.Sc, M.Sc, Nursing, Pharmacy, or Biotech, along with relevant certifications including CPC (Certified Professional), CCS (Certified Coding Specialist), and CIC (Certified Inpatient Coder). The Assistant Manager is expected to have 7 to 10 years of experience in medical coding, auditing, and automation. Key skills and abilities required for this position include advanced knowledge of medical coding software platforms such as 3M Code Finder, Optum360, True Code, Epic, and Cerner, with a minimum of 5 years of experience in Inpatient DRG coding. Experience in outpatient medical coding is considered advantageous. The candidate should also have mandatory experience in US healthcare automation projects, as well as knowledge of automation tools and programming languages like Python, SQL, and R. Proficiency in Microsoft Outlook, Excel, Word, and Power BI is also essential. Primary responsibilities of the Assistant Manager role include automating DRG Coding processes to streamline repetitive tasks, implementing AI-based solutions for DRG claims validations, enhancing compliance through predictive analytics, and developing AI-assisted decision-making automations for diagnosis and procedure codes. The Assistant Manager will collaborate with physicians, IT professionals, subject matter experts, and medical coders to optimize workflows, automatically extract data from medical records for auditing purposes, conduct User Acceptance Testing (UAT), provide feedback to relevant teams, retrain and evaluate the performance of automated models, estimate return on investment (ROI), and analyze benchmarking data. In addition to the primary responsibilities, the Assistant Manager may also oversee operations of healthcare facilities, manage staffing, scheduling, and resource allocation, stay informed about changes in healthcare regulations, implement quality improvement initiatives, engage in strategic planning processes to align organizational goals, conduct market analysis to understand the competitive landscape, maintain Standard Operating Procedures (SOPs) and Audit manuals, and track key performance indicators (KPIs). Interested candidates are requested to send their CVs to karan.kinger@exlservice.com for consideration.,

Executive Assistant (EA) to Managing Director Location: Netaji Subhash Place, Delhi Experience Required: Minimum 5 years as EA to Senior Management/MD Job Overview: We are looking for a proactive and highly organized Executive Assistant to support the Managing Director. The role requires discretion, efficiency, and excellent organizational skills to manage schedules, communication, and strategic support. The EA will act as a gatekeeper and liaison for internal and external stakeholders, handling confidential business information and ensuring smooth executive functioning. Key Responsibilities: Key Responsibilities: Act as the point of contact between the MD and internal/external stakeholders Manage MD’s calendar – scheduling meetings, appointments, travel plans (domestic & international) Draft emails, letters, reports, presentations, MOMs, and other communication on behalf of the MD Coordinate with internal departments for timely submission of reports, MIS, and documentation Maintain high level of confidentiality in handling sensitive company information Organize board meetings, reviews, and business events as per MD’s directives Follow-up and ensure execution of tasks assigned by MD to various departments Assist in project tracking, client coordination, and vendor meetings when required Key Skills and Competencies: Graduate/Postgraduate in any discipline (MBA preferred) 5–10 years’ experience as EA to MD/Director/CEO in a reputed manufacturing company Excellent written and verbal communication in English & Hindi Strong organizational and multitasking skills Proficient in MS Office Suite (Excel, PowerPoint, Word, Outlook) Professional, proactive, and highly reliable Job Type: Full-time Pay: ₹40,000.00 - ₹60,000.00 per month Benefits: Cell phone reimbursement Health insurance Provident Fund Schedule: Day shift Supplemental Pay: Yearly bonus Ability to commute/relocate: Pitampura, Delhi, Delhi: Reliably commute or planning to relocate before starting work (Required) Application Question(s): what you Expected CTC PA? Education: Bachelor's (Required) Experience: Executive Assistant (EA) to Managing Director: 4 years (Required) Language: English (Required) Hindi (Required) Location: Pitampura, Delhi, Delhi (Required) Willingness to travel: 50% (Required) Work Location: In person

Job Summary: We are seeking a detail-oriented Office Assistant to provide administrative and clerical & accounts supports to ensure smooth office operations. The ideal candidate will assist with day-to-day tasks such as data entry, document management, scheduling, and customer service while maintaining an organized and efficient work environment. Key Responsibilities: Perform general administrative and clerical tasks , including filing, photocopying, scanning, and data entry. Accounting work Assist in managing office supplies , ordering new stock, and ensuring office equipment is maintained. Handle incoming and outgoing calls, emails, and correspondence , directing them to the appropriate personnel. Schedule meetings, appointments, and travel arrangements for staff as needed. Maintain and update records, databases, and office documentation . Provide basic customer support , greeting visitors, answering inquiries, and directing clients. Assist in preparing reports, presentations, and spreadsheets as required. Support various departments with administrative duties , including HR and accounting. Ensure office cleanliness and organization by coordinating with cleaning staff. Perform other duties as assigned to support daily office functions. Required Qualifications & Skills: Graduation in any stream. 1+ years of experience in an administrative or office support role preferred. Proficiency in Microsoft Office Suite (Word, Excel, Outlook, PowerPoint). Strong organizational and multitasking skills with attention to detail. Excellent verbal and written communication skills . Ability to work independently and collaboratively in a fast-paced environment . Basic knowledge of office equipment (printers, scanners, copiers, etc.). A professional and friendly demeanor with strong customer service skills. Preferred Qualifications: Experience using office management software Prior experience in a corporate or administrative support role . Basic knowledge of bookkeeping or accounting principles. Work Environment: Office-based role , typically Monday to Friday with standard business hours. May require occasional overtime or weekend work based on business needs. Job Type: Full-time Pay: ₹10,000.00 - ₹13,000.00 per month Schedule: Day shift Language: Hindi (Required) English (Preferred) Work Location: In person Application Deadline: 17/07/2025 Expected Start Date: 21/07/2025

Job Title: Executive – Global Quality Assurance Location: Ambernath, India Job Type: Full-Time Reporting: Global QA Senior Specialist About Polypeptide Group: PolyPeptide Group AG and its consolidated subsidiaries (“PolyPeptide”) is a specialized Contract Development & Manufacturing Organization (CDMO) for peptide- and oligonucleotide-based active pharmaceutical ingredients. By supporting its customers mainly in pharma and biotech, it contributes to the health of millions of patients across the world. PolyPeptide serves a fast-growing market, offering products and services from pre-clinical to commercial stages. Its broad portfolio reflects the opportunities in drug therapies across areas and with a large exposure to metabolic diseases, including GLP-1. Dating back to 1952, PolyPeptide today runs a global network of six GMP-certified facilities in Europe, the U.S. and India. PolyPeptide’s shares (SIX: PPGN) are listed on SIX Swiss Exchange. Position Overview: The Global QA – Documentation Specialist plays a critical role in supporting the organization’s quality assurance framework, with a primary focus on managing and maintaining global quality documentation. This role ensures the effective implementation and maintenance of the electronic Quality Management System (eQMS), promoting compliance, consistency, and accessibility of quality documents across the organization. Key Responsibilities: Initiate and manage workflows for global quality documents, including changes and deviations, within the eQMS, including follow-up and ensure timely completion on actions. Maintain and update global quality document templates and standardized forms up to date. Develop, revise, and manage global training modules within the eQMS. Monitor and track periodic reviews of global quality documents to ensure ongoing compliance. Communicate document status updates and changes to relevant stakeholders. Support global quality initiatives, including: Quality agreements Supplier and material qualification Periodic requalification Documentation and follow-up activities in the eQMS Make changes in the eQMS according to plan. Make corrections and changes in ERP Master Data according to plan. Qualifications & Requirements: Bachelor’s or Master’s degree in Chemistry (B.Sc. / M.Sc.) or a related scientific discipline. Minimum of 5 years of experience in the pharmaceutical or medical device industry. At least 3 years of experience in a quality assurance role. Hands-on experience with electronic Quality Management Systems (eQMS) . Strong understanding of Good Manufacturing Practices (GMP) and regulatory compliance standards. Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook). Excellent written and verbal communication skills in English. Why Join Us at Polypeptide Group: Polypeptide Group offers an exciting opportunity to work at the forefront of peptide-based therapeutics, a rapidly growing and innovative segment of the pharmaceutical industry. As a key member of our Global Quality Assurance Team, you will have the opportunity to contribute to a company that is dedicated to the success of its clients and the advancement of peptide science. Join us and be part of a global organization that is shaping the future of life-saving therapies.

DESCRIPTION Our overall mission is simple: We want Amazon to be the place where our customers can find, discover and buy anything online. Whatever our customers want, we will find the means to deliver it. With your help, Amazon will continue to enable people to discover new worlds. This is your chance to make history. We believe passionately that employing a diverse workforce is central to our success. We make recruiting decisions based on your experience and skills. We value your passion to discover, invent, simplify and build trust of our customers and sellers. Amazon hires the brightest minds, are you one of them? Customer Trust and Partner Support (CTPS) aims to make Amazon the safest place to transact online. CTPS safeguards every financial transaction across all Amazon sites, while striving to ensure that these efforts are transparent to our legitimate customers. As such, CTPS designs and builds the software systems, risk models and operational processes that minimize risk and maximize trust in Amazon.com. Job description: Amazon is seeking for individuals who are dedicated, hardworking, analytical and results-oriented. Candidates will be responsible for a wide range of duties related to the investigation and elimination of online e-commerce risk. The position relies on an analytical mind, detailed investigation and excellent judgment. Productivity and quality assurance will be evaluated along with the overall contribution to the development of the department. Key job responsibilities Communicate effectively via live video call with our customer base – third party sellers who want to sell on Amazon in its various marketplaces. Review the seller’s identity details (information & documents) over a live video call Verify ownership of the documents submitted by sellers Assess legitimacy of documents by reviewing online copy of documents Reduce avoidable friction for legitimate sellers and keep updated on Standard Operating Procedures (SOPs) and other policies Serve as Amazon ambassador and offer live assistance to sellers during identity verification and help them complete the verification process Provide exceptionally strong customer service skills via live video call Maintain composure during the live video call as representative of the Amazon brand Flexibility to be trained for additional business-related skills and/or work types Take appropriate action to identify and help minimize the risk posed by fraud patterns and trends. Consistently achieve/exceed weekly productivity and quality standards. Participate in adhoc projects/assignments as necessary. These positions are ideal for recent graduates or people with customer service backgrounds. BASIC QUALIFICATIONS Proficient in German & English (speak, reading and writing) with an ability to compose grammatically correct, concise and accurate verbal and written responses • Ability to pronounce standard German & English words and speak with clarity • Excellent interpersonal skills, with the ability to communicate complex issues correctly and clearly to both internal and external customers. • Intermediate skill with Microsoft Office including Outlook, Word and Excel • Team player – capable of learning and sharing knowledge in global team environment. • Ability to effectively manage time, and individually prioritize multiple tasks of competing priority PREFERRED QUALIFICATIONS Previous work experience in a customer service / retail environment supporting German & English-speak customers. • Knowledge of or experience in a fraud/risk management environment preferred but not essential. • Experience in insurance, finance, data analysis, research, translation or training with German & English as the language is a distinct advantage. • Excellent problem-solving skills. • Self-disciplined, diligent, proactive and detail oriented. • Strong organizational skills. • Passionate commitment to Amazon's emergence as the world's most customer-centric company. • Positive, results oriented attitude Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner. Job details IND, KA, Bangalore - Virtual Editorial, Writing, & Content Management

DESCRIPTION ROW IB team is seeking a highly motivated Investigation Specialist to help manage daily operational activities centrally across INFCs. Our teams' objective is to provide the accurate resolution to all the sellers and fulfillment centres. This is a chance to work in an innovative team, participating in operational excellence, system support, process and design that span the entire company. Come help build a world class services with Amazon.in's customer centric focus applied to the Seller experience. The Investigation Specialist will support Sellers, Associates, and Management while ensuring program standards for individual and team performance are met. An Investigation Representative at ROW IB is responsible for flow of information between different stakeholders and resolves the issues created by sellers accurately in a timely manner. Key job responsibilities An Investigation Representative provides timely resolution to the issue in hand by researching, querying internal tools and by taking real-time decisions. An ideal candidate should be able to understand the requirements/be able to analyze data and notice trends and be able to drive seller experience without compromising on time. The candidate should have the basic understanding of inbounding and should be able to communicate clearly in english in the written and verbal form. A day in the life An Investigation Representative is responsible for conducting assigned investigations in a timely manner within an ambiguous environment using data analysis and other tools. This requires high level of ownership throughout investigation life cycle by facilitating flow of information, reporting progress and identifying blockers & providing resolutions. An Investigation Representative will insist on high standards by effective deep dive to summarize findings and proposing solutions by identifying gaps and risks in current mechanisms. About the team Rest of World Inbound (ROW IB) team is a vertical of ROW APEX, India Operations. Our team objective is to provide the hassle free and smooth inbounding experience to all sellers and vendors across amazon fulfillment centres. The team is responsible to plan the freight delivery across fulfillment centres and perform rescue operations, and contingency management. BASIC QUALIFICATIONS Graduation from a recognized university with 1 year of work experience. Excellent communication skills (written and verbal) in English language. Ability to communicate correctly and understand the issues. Ability to concentrate – follow up on issues without distraction to resolution. Work successfully in a team environment as well as independently. Familiarity with Windows, Microsoft Outlook, Microsoft Word, internet browser and Excellent typing skills. Demonstrates an ability to successfully navigate websites. PREFERRED QUALIFICATIONS 1 - Excellent communication skills (written and verbal) in English language. 2 - Good Working knowledge of MS office. 3. Deep diving skills Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner. Job details IND, TS, Virtual Supply Chain/Transportation Management

DESCRIPTION The Global Catalog Operations team at Amazon is looking for highly motivated and talented candidates to participate in auditing and correcting the data in our retail catalog. The ideal candidate must demonstrate strong analytical & communication skills, attention to details, and a commitment to excellence. In addition, the candidate must be proficient in written and verbal English. Key job responsibilities This job requires the employee to work from Amazon corporate office location in person. Follow pre-defined processes, guidelines, and SOPs to perform audit tasks with high levels of accuracy and productivity. Core responsibilities for this position include: Ability to make logical decisions while performing audit tasks even when provided information is ambiguous. Report audit results and communicate them to others within the organization. Approve or disapprove audit entries based on pre-defined guidelines and explain logical reasoning behind approve/reject decision. Review authoritative sources to validate catalog data when needed. Browse the site and use search box to look for products. Review Amazon catalog for content quality based on pre-defined guidelines and SOPs. Thoroughly check product details to ensure accuracy and completeness of the data. Analyze data and identify new trends/patterns. Identify generic patterns in browse and audit to be translated into guidelines and SOPs to improve overall audit outcome. Provide feedback to streamline existing processes to help the team achieve more consistent results with high quality. Work with project teams to write and test new SOPs for new audit and data quality management tasks. A day in the life In Addition to the above Responsibilities the candidate: Must be flexible to meet business requirements & work with high priority/visibility English content for all English Countries. Should be competent to independently communicate both written/spoken with stakeholders/clients, in case required. BASIC QUALIFICATIONS Bachelor's degree Experience with Microsoft Office products and applications - Mandatory -Good communication skills both verbal and written. PREFERRED QUALIFICATIONS 0 to 24 months of working experience in online retail operations or similar fields. Proficient in American English. Candidate must demonstrate language proficiency in all the following: verbal, writing, reading and comprehension. Strong working knowledge of basic computer business applications such as MS Word and MS Excel, Outlook. Strong background in web search and familiarity with various ways used for searching for information Good data analysis skills and great attention to detail Oriented Familiarity with online retail (e-commerce) and Internet search industries Willingness to work with sensitive issues, including but not limited to: Adult content Religious and philosophically sensitive issues Alcohol, tobacco, weapons and other potentially offensive products Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner. Job details IND, KA, Bangalore Editorial, Writing, & Content Management

Position: Executive Assistant Location: Mumbai Experience: 3-5 years Organization: Maharashtra Chamber of Commerce, Industry & Agriculture (MACCIA) About MACCIA: MACCIA is the apex Chamber of Commerce in Maharashtra, representing diverse industries and businesses across the state. With a century-long legacy, MACCIA works closely with government bodies and stakeholders to promote economic development, policy advocacy, and member services. We are seeking a proactive and detail-oriented Executive Assistant to support the Secretary General at MACCIA. The ideal candidate will be responsible for calendar management, communication, coordination, and confidential support at the highest level of the organization. Key Responsibilities: Manage calendars, meetings, appointments, and travel Coordinate internal and external meetings, prepare agendas, minutes, and follow-ups Draft official correspondence, reports, and presentations Liaise with internal departments, members, and external stakeholders on behalf of leadership Handle sensitive information with discretion and professionalism Assist with the planning and execution of high-level meetings and events Maintain organized digital and physical documentation and task tracking Requirements: Bachelor’s/Master’s Degree in Business Administration, Communications, or a related field 5-7 years of experience as an Executive Assistant or in a similar role Strong command of English (written and verbal); knowledge of Marathi is a plus Proficiency in MS Office (Word, Excel, PowerPoint, Outlook) Exceptional organizational and multitasking skills High level of integrity, discretion, and professionalism Preferred Background: Experience in working with senior executives or leadership teams Exposure to chamber/association or public-facing institutional environments Job Type: Full-time Schedule: Day shift Work Location: In person Expected Start Date: 01/08/2025

DESCRIPTION The successful ITS Logistics Coord II will be customer focused and motivated by team success. You will be innovative and able to adapt to new processes and procedures quickly while dealing with a high volume of requests. You will also be committed, flexible, and demonstrate the ability to maintain high levels of productivity while maintaining quality support. Follow SOPs, adhere to process and maintain database for own area of responsibility. Key job responsibilities Responsible for daily logistics of IT Assets, accessories and related assets. Follow the logistics shipment guidelines for the transactions. Maintain the stock inventory thoroughly in the system. Coordinates and schedules inbound transportation of all goods and materials. Closely work with third party courier/logistics vendors for all shipments. Manage all aspects of logistics, from pick-up assignments to invoice verification for logistics vendors. High level of customer orientation in view of daily interaction with internal Amazon employees for receipt of IT assets, updating internal tools and maintenance of databases. Develop efficient and accurate processes/metrics for monitoring and reporting performance of logistics vendors including risk identification and mitigation plans. Engage with vendors in a detailed, hands on approach to support timely communication of performance. About the team In the daily life of an Amazon employee, you come to work alongside the brightest minds in the team. Our focus is on ensuring the satisfaction of our fellow Amazonians, from their very first day to their last. We work tirelessly to create a positive customer experience, collaborating with various stakeholders throughout the day to meet their needs and work backwards. As an individual, you contribute to unique experiences, working together with colleagues to improve the daily lives of fellow Amazonians. It's a dynamic and rewarding environment, where we channel our collective expertise to make a tangible difference. BASIC QUALIFICATIONS * Minimum Diploma holder with excellent data/order entry skills - Good MS Office skills (Word, Excel, Outlook) * Minimum 1+ years experience. * Proficient with MS Office Suite- specifically, Outlook, Excel and Word. * Experience managing asset inventories, logistics and carrier related tasks. * Basic English communication and written communication skills desired. PREFERRED QUALIFICATIONS People with e-commerce and courier industry experience will be preferred. Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner. Job details IND, MH, Mumbai Operations, IT, & Support Engineering

Location: Hyderabad, Telangana Time type: Full time Job level: Supervisor Job type: Regular Category: Tax ID: JR113775 About us We are the leading provider of professional services to the middle market globally, our purpose is to instill confidence in a world of change, empowering our clients and people to realize their full potential. Our exceptional people are the key to our unrivaled, inclusive culture and talent experience and our ability to be compelling to our clients. You’ll find an environment that inspires and empowers you to thrive both personally and professionally. There’s no one like you and that’s why there’s nowhere like RSM. Responsibilities Expert Consultation: Preparation of higher complexity SR&ED tax incentive claims and assist with review of claims as required. Maintaining regular contact with assigned clients – communicating directly with client personnel in operations, finance, accounting, payroll, and engineering – and their accountants to gather relevant information to prepare project costing and complete tax return input. Client Partnership: Cultivate strong relationships with clients to uncover SR&ED opportunities, offering bespoke consultation and support throughout the SR&ED claim lifecycle. Meet with clients in-person and virtually to establish engagement plans, assist with evaluation of eligible activities, and gather supporting documentation. Provide timely, high quality client service that meets or exceeds their expectations. Technical Collaboration: Partner with our adept technical team to identify eligible costs, formulate strategic plans, and guarantee a seamless claims process. Enhance the SR&ED claim journey for clients, implementing streamlined approaches that ensure efficiency as client satisfaction is paramount. Claim Defense: Be the advocate for your assigned clients in interactions with Canada Revenue Agency (CRA) and provincial bodies to work in our client’s best interest, leading them through the FTCAS or Review/Audit process, gather and submit requested information and documents, and attending CRA or provincial meetings. Financial Advisory: Offer specialized advice on tax credits and deductions, ensuring alignment with clients’ fiscal goals and optimizing financial gains. Stay abreast of changes to SR&ED federal and provincial programs and other relevant tax incentives. Comfortable with research as required, reviewing the Income Tax Act, CRA policies, and relevant case law. Business Insights: Cultivate a comprehensive understanding of clients’ operational landscapes, leading multiple engagements to success with informed strategies. Stay up to date with relevant internal and external professional development, pursue ongoing education opportunities. Required qualifications SR&ED Experience: We seek candidates with 2-5+ years previous experience claiming SR&ED tax credits and claim defense. Academic & Professional Background: A solid foundation in Accounting/Tax or related field, in public accounting and/or industry. Undergraduate university degree in business (accounting, tax, or corporate finance) or equivalent Software: Proficient using TaxPrep/iFirm and MS Office (Word, Excel, Outlook) Client-Centric Approach: Outstanding client service abilities, complemented by superior communication skills. Collaborative Spirit: Ability to flourish in both autonomous and team-based environments, contributing to collective goals and milestones. Quality Focus: A self-starter who is detail orientated with a steadfast commitment to upholding quality and excellence in every project undertaken. Adaptability to Dynamic Environment: Possess the capabilities to excel and adapt within a dynamic, fast-paced workplace while navigating complex tasks to deliver highest quality work to clients. Time Management Expertise: To effectively provide an outstanding client experience, it is essential to have the ability to juggle multiple client assignments, prioritize tasks, and work autonomously to meet deadlines. Interpersonal Skills: This role requires effective verbal and written communications and the ability to work professionally with other individuals and groups, ranging from RSM colleagues, to client stakeholders, to accounting partners, and to leadership. Preferred qualifications Academic & Professional Background: MPAcc or equivalent, and/or CPA designation for Manager level role, preferred but not required. Software: Proficient in other tax preparation software – ProFile, TaxCycle, CanTax, or others Provincial: Experience claiming Alberta Innovation Employment Grant (IEG) and/or Quebec R&D credit Tax Incentives: Experience with and/or interest in learning more about other Canadian tax incentive programs, federally and provincially. At RSM, we offer a competitive benefits and compensation package for all our people. We offer flexibility in your schedule, empowering you to balance life’s demands, while also maintaining your ability to serve clients. Learn more about our total rewards at https://rsmus.com/careers/india.html. RSM does not tolerate discrimination and/or harassment based on race; colour; creed; sincerely held religious beliefs, practices or observances; sex (including pregnancy or disabilities related to nursing); gender (including gender identity and/or gender expression); sexual orientation; HIV Status; national origin; ancestry; familial or marital status; age; physical or mental disability; citizenship; political affiliation; medical condition (including family and medical leave); domestic violence victim status; past, current or prospective service in the Indian Armed Forces; Indian Armed Forces Veterans, and Indian Armed Forces Personnel status; pre-disposing genetic characteristics or any other characteristic protected under applicable provincial employment legislation. Accommodation for applicants with disabilities is available upon request in connection with the recruitment process and/or employment/partnership. RSM is committed to providing equal opportunity and reasonable accommodation for people with disabilities. If you require a reasonable accommodation to complete an application, interview, or otherwise participate in the recruiting process, please send us an email at [email protected] .

DESCRIPTION Job Description for L2 associates Overview The L2 associate acts as the primary interface between Amazon and our delivery partners, so to our delivery partners- you ARE Amazon. L2 Associates are expected to identify DP concerns and work on troubleshooting delivery partner issues and provide process improvement suggestions. Summary of Responsibilities Effectively communicate in a clear and professional manner at all times Provides/ expedites prompt and efficient service to Amazon customers/ delivery partners Effectively manage sensitive cases by reporting up the escalation matrix Demonstrate excellent time-management skills Maintains or exceeds targeted performance metrics Actively seek solutions through logical reasoning and identify trends to suggest process improvements BASIC QUALIFICATIONS Qualitative Requirements Ø Graduation in any specialization from a recognized university. Ø Excellent communication skills (written and verbal). Ø Ability to communicate correctly and clearly with all customers Ø Good comprehension skills – ability to clearly understand and state the issues customers present Ø Ability to concentrate – follow customers issues without distraction to resolution Ø Work successfully in a team environment as well as independently Ø Familiarity with Windows XP, Microsoft Outlook, Microsoft Word and Internet Explorer Ø Excellent typing skills Ø Demonstrates an ability to successfully navigate websites Ø Demonstrates a proficient knowledge of email applications PREFERRED QUALIFICATIONS Logistics background and Experience in similar role Proficient in Excel Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner. Job details IND, WB, Virtual Supply Chain/Transportation Management