Help Support Executive (Female Only)- Non-Call Center

We are looking for a smart, detail-oriented and communicative female Help Support Executive to join our support team. The candidate will be responsible for handling customer queries and concerns via calls, chat, email, and letter communication. This is not a call center role, and it requires clear written and verbal communication, strong problem-solving skills, and a professional attitude.

Key Responsibilities:

• Handle incoming support requests from customers through email, chat, phone calls, and letters.
• Respond to queries related to product information, services, and basic troubleshooting.
• Draft professional emails and letters for customer communication.
• Maintain records of customer interactions, follow-ups, and issue resolutions.
• Coordinate internally with relevant teams to resolve client concerns in a timely manner.
• Ensure high levels of customer satisfaction through polite and prompt support.
• Follow up on unresolved queries and provide status updates to customers.
• Assist in documenting FAQs, support processes, and internal knowledge base.

Desired Candidate Profile:

• Female candidates only.
• Fresher or up to 6 months of relevant experience in customer or support services.
• Good written and verbal communication skills in English and Hindi.
• Proficiency in MS Office (especially Word & Outlook).
• Ability to manage time, multitask, and stay organized.
• Calm and professional attitude, even in pressure situations.
• Willing to learn and grow within the role.

Job Types: Full-time, Permanent, Fresher

Pay: From ₹10,000.00 per month

Benefits:

• Health insurance
• Leave encashment
• Life insurance
• Paid sick time
• Provident Fund

Language:

• Hindi (Preferred)

Work Location: In person

Speak with the employer
+91 7982424339